Hotel Novotel Queenstown Lakeside

Travel Sustainable property

Cnr Earl St And Marine Parade, 9197 Queenstown, New Zealand – Excellent location – show map

Excellent location – rated 9.7/10! (score from 2539 reviews)

Real guests • Real stays • Real opinions

8.3
Very Good
2,539 reviews

We had a group of 20 people, and all our rooms were on the same level next to each other. Many of group were first time down in queenstown and loved the location and friendly service.

Cherin New Zealand

The location was the main selling point for us, as it was within walking distance to everything. Our room was pretty standard and had everything we needed, given that we were really out exploring for most of the day. It was always tidied really nicely and I loved that that person who serviced the room left a personalised card with their name on it - that was very cute.

L New Zealand

Location was perfect for we were able to walk around the town centre and close to bus stations.

Caroline New Zealand

Location is the draw for this hotel. King room nicer and bigger than expected. Not impressed with breakfast. Certainly not good value during level 2 as can only choose from a limited menu instead of buffet. Paid $30 each for included breakfast but my choice was only worth $16. Much nicer breakfast options outside hotel for half the price. Staff friendly and helpful.

Kathryn New Zealand

Fantastic location Beautiful foyer Friendly staff Spa! Tv channels for kids after busy days exploring

Louise New Zealand

Staff (particularly in the breakfast area) were very helpful considering they had Covid restrictions to deal with

Andrew New Zealand

It would seem that due to being in Level 2 the breakfast didn’t offer the same lovely selection as normal which was disappointing. Under the circumstances of limited guests and level 2 restrictions as mentioned, when dining etc, I feel it was unnecessary to charge $25 for storing the car overnight. Some such compensations might encourage more to use the hotel under the current circumstances.

Ann New Zealand

Loaction was amazing and hotel well presented, rooms aged but in very good condition

Rob New Zealand

Location, heating, nice warm room. Shower was excellent , quickly up to temperature and good pressure. Considering we are still in the middle of a pandemic and all the difficulties associated with running an accommodation service, Novotel have performed exceptionally well for us.

Murray New Zealand

LOCATION EXCELLENT, QUIET ROOM, FOOD IN RESTAURANT EXCEEDED OUR EXPECTATIONS!

Merle New Zealand
8.3
Very Good
2,539 reviews
  • What guests loved the most:
  • “We had a group of 20 people, and all our rooms were on the same level next to each other. Many of group were first time down in queenstown and loved the location and friendly service.”
    Cherin Cherin New Zealand New Zealand
  • “The location was the main selling point for us, as it was within walking distance to everything.”
    L L New Zealand New Zealand
  • “Location was perfect for we were able to walk around the town centre and close to bus stations.”
    Caroline Caroline New Zealand New Zealand
  • “Location is the draw for this hotel. King room nicer and bigger than expected. Not impressed with breakfast.”
    Kathryn Kathryn New Zealand New Zealand
  • “Fantastic location Beautiful foyer Friendly staff Spa! Tv channels for kids after busy days exploring”
    Louise Louise New Zealand New Zealand
  • “Staff (particularly in the breakfast area) were very helpful considering they had Covid restrictions to deal with”
    Andrew Andrew New Zealand New Zealand
  • “It would seem that due to being in Level 2 the breakfast didn’t offer the same lovely selection as normal which was disappointing.”
    Ann Ann New Zealand New Zealand
  • “Loaction was amazing and hotel well presented, rooms aged but in very good condition”
    Rob Rob New Zealand New Zealand
  • “Location, heating, nice warm room. Shower was excellent , quickly up to temperature and good pressure.”
    Murray Murray New Zealand New Zealand
  • “LOCATION EXCELLENT, QUIET ROOM, FOOD IN RESTAURANT EXCEEDED OUR EXPECTATIONS!”
    Merle Merle New Zealand New Zealand

Categories:

  • Staff9.1
  • Facilities8.2
  • Cleanliness8.7
  • Comfort8.8
  • Value for money8.0
  • Location 9.7
High score for Queenstown

Nestled on the shores of Lake Wakatipu, Novotel Queenstown Lakeside is just a 1-minute walk from many shops, restaurants, nightlife and activities.

Novotel Queenstowns’ contemporary rooms offer a selection of spectacular alpine, garden and lake views. Each air-conditioned room features a private balcony and a flat-screen TV.

Novotel offers ski storage facilities, a spa pool, guest laundry and valet car parking. Guests can enjoy 30-minutes free WiFi in the lobby. In-room WiFi is available at an additional charge.

24-hour room service is available. There is a concierge service which can organize transfers to the local ski fields, including Coronet Peak, The Remarkables, and Cardrona.

Elements Restaurant features local cuisine and ingredients, including the hotel’s very own rooftop honey. It also serves daily buffet breakfast with hot and continental options. Enjoy tapas and beverages in front of the fireplace at Elements Café & Bar.

This is our guests' favorite part of Queenstown, according to independent reviews.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Novotel Queenstown Lakeside has been welcoming Booking.com guests since Oct 6, 2008
 Hotel chain/brand: Novotel

Show me more

Most popular amenities

Parking
Family rooms
WiFi
Non-smoking rooms
good Fitness Center
Restaurant
Bar

Property Highlights

Located in the best-rated area in Queenstown, this hotel has an excellent location score of 9.7

Breakfast Info

Full English/Irish, Vegetarian, Buffet

Private parking at the hotel

Saved to 4930 lists

Availability

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Max adults: 2
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Max adults: 3. Max children: 2
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
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4 reasons to choose Novotel Queenstown Lakeside

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.3
Very Good · 2,539 reviews
Read all reviews
  • Staff9.1
  • Facilities8.2
  • Cleanliness8.7
  • Comfort8.8
  • Value for money8.0
  • Location 9.7
    Central location, View
High score for Queenstown

Select topics to read reviews:

See what guests loved the most:

  • Cherin New Zealand

    “We had a group of 20 people, and all our rooms were on the same level next to each other. Many of group were first time down in queenstown and loved the location and friendly service.”

  • L New Zealand

    “The location was the main selling point for us, as it was within walking distance to everything. Our room was pretty standard and had everything we needed, given that we were really out exploring for most of the day. It was always tidied really nicely and I loved that that person who serviced the room left a personalised card with their name on it - that was very cute.”

  • Caroline New Zealand

    “Location was perfect for we were able to walk around the town centre and close to bus stations.”

  • Kathryn New Zealand

    “Location is the draw for this hotel. King room nicer and bigger than expected. Not impressed with breakfast. Certainly not good value during level 2 as can only choose from a limited menu instead of buffet. Paid $30 each for included breakfast but my choice was only worth $16. Much nicer breakfast options outside hotel for half the price. Staff friendly and helpful.”

  • Louise New Zealand

    “Fantastic location Beautiful foyer Friendly staff Spa! Tv channels for kids after busy days exploring”

  • Andrew New Zealand

    “Staff (particularly in the breakfast area) were very helpful considering they had Covid restrictions to deal with”

  • Ann New Zealand

    “It would seem that due to being in Level 2 the breakfast didn’t offer the same lovely selection as normal which was disappointing. Under the circumstances of limited guests and level 2 restrictions as mentioned, when dining etc, I feel it was unnecessary to charge $25 for storing the car overnight. Some such compensations might encourage more to use the hotel under the current circumstances.”

  • Rob New Zealand

    “Loaction was amazing and hotel well presented, rooms aged but in very good condition”

  • Murray New Zealand

    “Location, heating, nice warm room. Shower was excellent , quickly up to temperature and good pressure. Considering we are still in the middle of a pandemic and all the difficulties associated with running an accommodation service, Novotel have performed exceptionally well for us.”

  • Merle New Zealand

    “LOCATION EXCELLENT, QUIET ROOM, FOOD IN RESTAURANT EXCEEDED OUR EXPECTATIONS!”

Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • Are we able to leave a car at the hotel for two nights in between our stay?
    Thank you for your enquiry. Novotel Queenstown Lakeside offers on-site valet parking for guests at a rate of NZD$25.00 per night. Parking does not need to be pre-booked and can simply be arranged with our Concierge upon arrival.
    Answered on December 27, 2019
  • hi, just wondering can I have a free one-way taxi ride from my accommodation to Queenstown Airport instead?
    Our hotel does not currently offer a complimentary airport shuttle service but we happily recommend local transfer company, Super Shuttle or local taxi's which cost approx. NZD$40 one way.
    Answered on December 2, 2019
  • Does your this Novotel Queenstown hotel is ever been used as a Quarantine center or is it been used now (some part of it)? Are there any other Hotels in Queens town which are being used as Quarantine Center?
    Dear guest, Novotel Queenstown Lakeside is not part of the managing isolation facilities and it has not been used as one in the past. No hotels in Queenstown are being used for this purpose. Warm regards, Novotel Queenstown Lakeside
    Answered on November 26, 2020
  • e.g. do you have sky sports channels that show NRL
    Thank you for your request, we have the sports channel in our Restaurant bar that you can request, but not in the room.
    Answered on July 19, 2020
  • Is there a kettle in the room?
    Yes, there is a kettle in the room. All rooms have coffee & tea facilities available.
    Asked about: Standard Room with Two Double Beds • Answered on August 3, 2021

  • Still looking?

    Thanks! You'll receive an email as soon as the property answers your question.

Thanks! You'll receive an email as soon as the property answers your question.

Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Queenstown Resort College
    0.1 miles
  • Queenstown Chamber Of Commerce
    0.2 miles
  • Fear Factory Queenstown
    0.2 miles
  • Queenstown Lakes District Council
    0.2 miles
  • Real Journeys Office
    0.3 miles
  • Queenstown Lakes District Library
    0.3 miles
  • Skyline Gondola and Luge
    0.3 miles
  • Queenstown Hill
    0.6 miles
  • Ben Lomond Walkway
    2.6 miles
  • Remarkables Park Shopping Centre
    3.9 miles
Restaurants & cafes
  • Restaurant Devil Burger
    0.1 miles
  • Restaurant Ferg Burger, Ferg Bar, Ferg Baker, Mrs. Ferg Gelato
    0.2 miles
Top attractions
  • Remarkables Park
    4 miles
  • Shotover River
    5.4 miles
  • Lake Wakatipu
    5.7 miles
  • The Remarkables
    7.5 miles
  • Walter Peak
    7.9 miles
  • AJ Hackett Bungy Jumping - Kawarau Bridge
    11.7 miles
Natural Beauty
  • Mountain Queenstown Hill Track
    3.4 miles
Ski lifts
  • NZ Ski Pick up and Drop off Bus Stop
    0.3 miles
Closest Airports
  • Queenstown Airport
    3.8 miles
How to get to Novotel Queenstown Lakeside from Queenstown Airport
    Taxi
    Car
    Public shuttle
    Parking available
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.
1 Restaurant On Site

    Elements

    Food: Local

    Open for: Dinner

    Menu: À la carte

Travel Proud
Travel Proud

This is a Proud Certified property where you can be extra sure of a welcoming stay.

Amenities of Novotel Queenstown Lakeside

Most popular amenities

Parking
Family rooms
WiFi
Non-smoking rooms
good Fitness Center
Restaurant
Bar
Outdoors
  • Outdoor furniture
  • Garden
Ski
  • Ski storage
Activities
  • Cycling Off-site
  • Skiing Off-site
  • Golf course (within 2 miles) Additional charge
Food & Drink
  • Coffee house on site
  • Wine/Champagne Additional charge
  • Kid-friendly buffet
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in the hotel rooms and costs NZD 10 per 24 hours.
Parking
Private parking is available on site (reservation is not needed) and costs NZD 25 per day.
  • Electric vehicle charging station
Front Desk Services
  • Invoice provided
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Board games/Puzzles
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Paid WiFi
  • Shuttle service (additional charge)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Packed lunches
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Health & Wellness Facilities
  • Fitness
  • Hot tub/Jacuzzi
  • Fitness center
Languages Spoken
  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.

House rules Novotel Queenstown Lakeside takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 16 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib by request
Free
3+ years
Extra bed by request
NZD 60 per person, per night

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa Eftpos JCB American Express Novotel Queenstown Lakeside accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that there is a 2% charge when you pay with a credit card.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Please inform Novotel Queenstown Lakeside of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Novotel Queenstown Lakeside

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Novotel Queenstown Lakeside on this page.

  • Novotel Queenstown Lakeside has 1 restaurant:

    • Elements

  • From the nearest airport, you can get to Novotel Queenstown Lakeside by:

    • Car 20min
    • Taxi 25min
    • Airport shuttle (public) 40min

  • The prices at Novotel Queenstown Lakeside may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Check-in at Novotel Queenstown Lakeside is from 2:00 PM, and check-out is until 11:00 AM.

  • Room options at Novotel Queenstown Lakeside include:

    • Twin
    • Double
    • Triple

  • Guests staying at Novotel Queenstown Lakeside can enjoy a highly-rated breakfast during their stay (guest review score: 8.1).

    Breakfast option(s) include:

    • Full English/Irish
    • Vegetarian
    • Buffet

  • The following parking options are available to guests staying at Novotel Queenstown Lakeside (subject to availability):

    • Parking on site
    • Private Parking
    • Parking
    • Electric vehicle charging station

  • Novotel Queenstown Lakeside is 800 feet from the center of Queenstown.

  • Novotel Queenstown Lakeside offers the following activities/services (charges may apply):

    • Fitness center
    • Hot tub/Jacuzzi
    • Cycling
    • Skiing
    • Golf course (within 2 miles)
    • Fitness