Hotel Novotel Queenstown Lakeside

Travel Sustainable property

Cnr Earl St And Marine Parade, 9197 Queenstown, New Zealand – Excellent location – show map

Excellent location – rated 9.7/10! (score from 2405 reviews)

Real guests • Real stays • Real opinions

8.3
Very Good
2,405 reviews

Location is the draw for this hotel. King room nicer and bigger than expected. Not impressed with breakfast. Certainly not good value during level 2 as can only choose from a limited menu instead of buffet. Paid $30 each for included breakfast but my choice was only worth $16. Much nicer breakfast options outside hotel for half the price. Staff friendly and helpful.

Kathryn New Zealand

Fantastic location Beautiful foyer Friendly staff Spa! Tv channels for kids after busy days exploring

Louise New Zealand

Staff (particularly in the breakfast area) were very helpful considering they had Covid restrictions to deal with

Andrew New Zealand

It would seem that due to being in Level 2 the breakfast didn’t offer the same lovely selection as normal which was disappointing. Under the circumstances of limited guests and level 2 restrictions as mentioned, when dining etc, I feel it was unnecessary to charge $25 for storing the car overnight. Some such compensations might encourage more to use the hotel under the current circumstances.

Ann New Zealand

Loaction was amazing and hotel well presented, rooms aged but in very good condition

Rob New Zealand

Location, heating, nice warm room. Shower was excellent , quickly up to temperature and good pressure. Considering we are still in the middle of a pandemic and all the difficulties associated with running an accommodation service, Novotel have performed exceptionally well for us.

Murray New Zealand

LOCATION EXCELLENT, QUIET ROOM, FOOD IN RESTAURANT EXCEEDED OUR EXPECTATIONS!

Merle New Zealand

The staff were wonderful, professional and knowledgable. The reception staff were welcoming and patient, and quite simply outstanding, the breakfast staff were engaging making mention of breakfast options, the bar staff attended to us constantly, the valet staff made sure our park was available and our vehicle ready for us and your house keeping staff made our rooms welcoming and cosy.

Rowena New Zealand

Location great. Elements Restaurant exceeded expectations!!!!! Staff very friendly. Loved the pillow options :-) Rooms really quite soundproof for a hotel. I also got a lovely Birthday bottle of bubbly and hand written greeting card which was a lovely touch and much appreciated.

Merle New Zealand

Awesome location right by lake, we walked everywhere around CBD. High quality, great staff. Kids ate free at breakfast and yummy food. Can book into spa room free, great bonus. Definitely will be back next time in Queenstown x

Kristine New Zealand
8.3
Very Good
2,405 reviews
  • What guests loved the most:
  • “Location is the draw for this hotel. King room nicer and bigger than expected. Not impressed with breakfast.”
    Kathryn Kathryn New Zealand New Zealand
  • “Fantastic location Beautiful foyer Friendly staff Spa! Tv channels for kids after busy days exploring”
    Louise Louise New Zealand New Zealand
  • “Staff (particularly in the breakfast area) were very helpful considering they had Covid restrictions to deal with”
    Andrew Andrew New Zealand New Zealand
  • “It would seem that due to being in Level 2 the breakfast didn’t offer the same lovely selection as normal which was disappointing.”
    Ann Ann New Zealand New Zealand
  • “Loaction was amazing and hotel well presented, rooms aged but in very good condition”
    Rob Rob New Zealand New Zealand
  • “Location, heating, nice warm room. Shower was excellent , quickly up to temperature and good pressure.”
    Murray Murray New Zealand New Zealand
  • “LOCATION EXCELLENT, QUIET ROOM, FOOD IN RESTAURANT EXCEEDED OUR EXPECTATIONS!”
    Merle Merle New Zealand New Zealand
  • “The staff were wonderful, professional and knowledgable. The reception staff were welcoming and patient, and quite simply outstanding, the breakfast staff were engaging making mention of breakfast...”
    Rowena Rowena New Zealand New Zealand
  • “Location great. Elements Restaurant exceeded expectations!!!!! Staff very friendly. Loved the pillow options :-) Rooms really quite soundproof for a hotel.”
    Merle Merle New Zealand New Zealand
  • “Awesome location right by lake, we walked everywhere around CBD. High quality, great staff. Kids ate free at breakfast and yummy food. Can book into spa room free, great bonus.”
    Kristine Kristine New Zealand New Zealand

Categories:

  • Staff9.1
  • Facilities8.2
  • Cleanliness8.7
  • Comfort8.7
  • Value for money7.9
  • Location 9.7
High score for Queenstown

Nestled on the shores of Lake Wakatipu, Novotel Queenstown Lakeside is just a 1-minute walk from many shops, restaurants, nightlife and activities.

Novotel Queenstowns’ contemporary rooms offer a selection of spectacular alpine, garden and lake views. Each air-conditioned room features a private balcony and a flat-screen TV.

Novotel offers ski storage facilities, a spa pool, guest laundry and valet car parking. Guests can enjoy 30-minutes free WiFi in the lobby. In-room WiFi is available at an additional charge.

24-hour room service is available. There is a concierge service which can organize transfers to the local ski fields, including Coronet Peak, The Remarkables, and Cardrona.

Elements Restaurant features local cuisine and ingredients, including the hotel’s very own rooftop honey. It also serves daily buffet breakfast with hot and continental options. Enjoy tapas and beverages in front of the fireplace at Elements Café & Bar.

This is our guests' favorite part of Queenstown, according to independent reviews.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Novotel Queenstown Lakeside has been welcoming Booking.com guests since Oct 6, 2008
 Hotel chain/brand: Novotel

Missing some information?
Brilliant!
Show me more

Most popular amenities

Parking
Family rooms
WiFi
Non-smoking rooms
Spa
Fitness center
Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Property Highlights

Located in the best-rated area in Queenstown, this hotel has an excellent location score of 9.7

Breakfast Info

Full English/Irish, Vegetarian, Buffet

Private parking at the hotel

Saved to 4573 lists

Availability

When would you like to stay at Novotel Queenstown Lakeside?

Check-in date
Check-out date
 
Approximate prices in USD for a 1-night stay
Loading dates...
Sleeps Room Type Price
Max adults: 3. Max children: 3
Something went wrong – please try again later.
Max adults: 2. Max children: 1
Something went wrong – please try again later.
Max adults: 2. Max children: 1
Something went wrong – please try again later.
Max adults: 3. Max children: 3
Something went wrong – please try again later.
Max adults: 2
Something went wrong – please try again later.
Max adults: 3. Max children: 2
Something went wrong – please try again later.
Max adults: 2
Something went wrong – please try again later.
Travel Sustainable property

Travel Sustainable property

This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.

Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

4 reasons to choose Novotel Queenstown Lakeside

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.3
Very Good · 2,405 reviews
Read all reviews
  • Staff9.1
  • Facilities8.2
  • Cleanliness8.7
  • Comfort8.7
  • Value for money7.9
  • Location 9.7
    Central location, View
High score for Queenstown

Select topics to read reviews:

See what guests loved the most:

  • Kathryn New Zealand

    “Location is the draw for this hotel. King room nicer and bigger than expected. Not impressed with breakfast. Certainly not good value during level 2 as can only choose from a limited menu instead of buffet. Paid $30 each for included breakfast but my choice was only worth $16. Much nicer breakfast options outside hotel for half the price. Staff friendly and helpful.”

  • Louise New Zealand

    “Fantastic location Beautiful foyer Friendly staff Spa! Tv channels for kids after busy days exploring”

  • Andrew New Zealand

    “Staff (particularly in the breakfast area) were very helpful considering they had Covid restrictions to deal with”

  • Ann New Zealand

    “It would seem that due to being in Level 2 the breakfast didn’t offer the same lovely selection as normal which was disappointing. Under the circumstances of limited guests and level 2 restrictions as mentioned, when dining etc, I feel it was unnecessary to charge $25 for storing the car overnight. Some such compensations might encourage more to use the hotel under the current circumstances.”

  • Rob New Zealand

    “Loaction was amazing and hotel well presented, rooms aged but in very good condition”

  • Murray New Zealand

    “Location, heating, nice warm room. Shower was excellent , quickly up to temperature and good pressure. Considering we are still in the middle of a pandemic and all the difficulties associated with running an accommodation service, Novotel have performed exceptionally well for us.”

  • Merle New Zealand

    “LOCATION EXCELLENT, QUIET ROOM, FOOD IN RESTAURANT EXCEEDED OUR EXPECTATIONS!”

  • Rowena New Zealand

    “The staff were wonderful, professional and knowledgable. The reception staff were welcoming and patient, and quite simply outstanding, the breakfast staff were engaging making mention of breakfast options, the bar staff attended to us constantly, the valet staff made sure our park was available and our vehicle ready for us and your house keeping staff made our rooms welcoming and cosy.”

  • Merle New Zealand

    “Location great. Elements Restaurant exceeded expectations!!!!! Staff very friendly. Loved the pillow options :-) Rooms really quite soundproof for a hotel. I also got a lovely Birthday bottle of bubbly and hand written greeting card which was a lovely touch and much appreciated.”

  • Kristine New Zealand

    “Awesome location right by lake, we walked everywhere around CBD. High quality, great staff. Kids ate free at breakfast and yummy food. Can book into spa room free, great bonus. Definitely will be back next time in Queenstown x”

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About Novotel Queenstown Lakeside

Welcoming Booking.com guests since Oct 6, 2008

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • Are we able to leave a car at the hotel for two nights in between our stay?

    Thank you for your enquiry. Novotel Queenstown Lakeside offers on-site valet parking for guests at a rate of NZD$25.00 per night. Parking does not need to be pre-booked and can simply be arranged with our Concierge upon arrival.

    You found this answer helpful

    You found this answer unhelpful

    Answered on December 27, 2019
  • hi, just wondering can I have a free one-way taxi ride from my accommodation to Queenstown Airport instead?

    Our hotel does not currently offer a complimentary airport shuttle service but we happily recommend local transfer company, Super Shuttle or local taxi's which cost approx. NZD$40 one way.

    You found this answer helpful

    You found this answer unhelpful

    Answered on December 2, 2019
  • Does your this Novotel Queenstown hotel is ever been used as a Quarantine center or is it been used now (some part of it)? Are there any other Hotels in Queens town which are being used as Quarantine Center?

    Dear guest, Novotel Queenstown Lakeside is not part of the managing isolation facilities and it has not been used as one in the past. No hotels in Queenstown are being used for this purpose. Warm regards, Novotel Queenstown Lakeside

    You found this answer helpful

    You found this answer unhelpful

    Answered on November 26, 2020
  • e.g. do you have sky sports channels that show NRL

    Thank you for your request, we have the sports channel in our Restaurant bar that you can request, but not in the room.

    You found this answer helpful

    You found this answer unhelpful

    Answered on July 19, 2020
  • Is there a kettle in the room?

    Yes, there is a kettle in the room. All rooms have coffee & tea facilities available.

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Standard Room with Two Double Beds • Answered on August 3, 2021
  • Hi, Just wondering do your Lakeside rooms with 2 double beds, in the bathroom is their a walk-in shower or a shower over the bath? We prefer a walk-in shower as its safer. Thanks very much.

    Thank you for your question: We do not have Lakeside view rooms with a walk-in shower unfortunately, as they only have the shower over the bath. If you prefer a room with a walk-in shower and Lakeviews, then our One Bedroom Apartment is the one.

    You found this answer helpful

    You found this answer unhelpful

    Answered on November 5, 2020
  • Can you book the hot tub or is it only available to certain rooms? We are booked in at Labour weekend.

    We have a Spa pool for up to four people which is complimentary for 30 minutes. You can book your spot directly with reception during your stay.

    You found this answer helpful

    You found this answer unhelpful

    Answered on October 9, 2020
  • Hi, How much is parking? Thanks

    Good Morning. The Hotel offers on-site Valet parking for guest at a rate of NZD$25.00 per night.

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Standard Room with Two Double Beds • Answered on July 27, 2020
  • Hi, Visiting from the north.. requiring 3 x Dbl Rooms (2xdbl beds) In 15th Out 17th Nov. With balconys do we get a lake view and what level are they on please. Please confirm cost and do you hold on C/C Thanks Dave

    Hello, if you have booked a Lakeside room you will get a view of the lake. Our Standard and Alpine rooms do not have a view of the lake.

    You found this answer helpful

    You found this answer unhelpful

    Answered on August 11, 2020
  • How much do you charge for car parking per day for a guest?

    Novotel Queenstown Lakeside offers on-site valet parking for guests at a rate of NZD$25.00 per night. Parking does not need to be prebooked and can simply be arranged with our Concierge upon arrival.

    You found this answer helpful

    You found this answer unhelpful

    Answered on March 16, 2021
  • Hi is the hotel managing isolation quarantine?

    Dear guest, Novotel Queenstown Lakeside is not part of the managing isolation facilities and it has not been used as one in the past. No hotels in Queenstown are being used for this purpose. Warm regards, Novotel Queenstown Lakeside

    You found this answer helpful

    You found this answer unhelpful

    Answered on November 26, 2020
  • Do you have a room with 3 beds?

    Good Afternoon, Thank you for your message. I am afraid we do not have 03 beds in a room. However we could add a rollaway bed if you need it.

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Standard Room with Two Double Beds • Answered on August 2, 2020
  • I know these are all non smoking rooms, but are you allowed to smoke on the balcony?

    Good Morning, Thank you for your query. Guests are allowed to smoke on the balcony but strictly not in the room. Regards, Reservations Team

    You found this answer helpful

    You found this answer unhelpful

    Answered on August 14, 2020
  • Do you have vacuums available to suc-vac our bags again? Also do you usually put families with small children on the lower levels?

    We can ask housekeeping to bring a vacuum to your room if you would require this. We put families with children on all levels, however as all rooms have balconies if you are worried about the children we can request you to be on a lower floor, this is subject to availability but we can try our best to accommodate.

    You found this answer helpful

    You found this answer unhelpful

    Answered on January 14, 2020
  • What time does breakfast start I’m the morning please

    Dear guest, breakfast is currently being served from 07:00am to 10:00am. During Level 2 in New Zealand, as we have a maximum number we can accommodate, we encourage our guests to make a booking on arrival to ensure the seating.

    You found this answer helpful

    You found this answer unhelpful

    Answered on September 16, 2021
  • Looking at accommodation for tonight is your breakfast buffet?

    Yes, we are serving Breakfast Buffet! I'd strongly recommend to call ahead to confirm for our breakfast options.

    You found this answer helpful

    You found this answer unhelpful

    Answered on June 14, 2020
  • Hi do you have a restaurant? Also how does the spa work? Do we need to book that or are there a few thanks Bev

    Hello Bev, we have Elements Restaurant that services buffet breakfast and A La Carte Dinner everyday. We have a spa you can book up to 30 minutes a day, complimentary. Ask our friendly Front Desk agents for more information when you book in!

    You found this answer helpful

    You found this answer unhelpful

    Answered on February 12, 2021
  • Does your hotel have laundry facilities for guests to use Or is it a laundry service paid by item?

    Thank you for your email. We have two options for guest laundry. There is a self service option which is NZD$4.00 per wash and NZD $4.00 per dry cycle. There is also a dry cleaning option for guests to send out laundry which will be returned the same afternoon (no service on a Sunday).

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Standard Room with Two Double Beds • Answered on January 11, 2020
  • Hi, do you have ski shutter bus from hotel to remarkable and coronet ski fields? Many thanks

    The hotel does not offer complimentary shuttle buses to the ski fields, however you can book with our concierge team the day before to have NZSki shuttles to pick you up daily.

    You found this answer helpful

    You found this answer unhelpful

    Answered on June 16, 2021
  • Which rooms have a walk-in shower? We prefer a superior super king.

    Thank you for your query. We do have Standard King Rooms that are equipped with a walk-in shower bathroom. Kindly note this request on your booking so that we are able to accommodate this.

    You found this answer helpful

    You found this answer unhelpful

    Answered on May 6, 2021
Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Queenstown Resort College
    0.1 miles
  • Queenstown Chamber Of Commerce
    0.2 miles
  • Fear Factory Queenstown
    0.2 miles
  • Queenstown Lakes District Council
    0.2 miles
  • Real Journeys Office
    0.3 miles
  • Queenstown Lakes District Library
    0.3 miles
  • Skyline Gondola and Luge
    0.3 miles
  • Queenstown Hill
    0.6 miles
  • Ben Lomond Walkway
    2.6 miles
  • Remarkables Park Shopping Centre
    3.9 miles
Restaurants & cafes
  • Restaurant Devil Burger
    0.1 miles
  • Restaurant Ferg Burger, Ferg Bar, Ferg Baker, Mrs. Ferg Gelato
    0.2 miles
Top attractions
  • Remarkables Park
    4 miles
  • Shotover River
    5.4 miles
  • Lake Wakatipu
    5.7 miles
  • The Remarkables
    7.5 miles
  • Walter Peak
    7.9 miles
  • AJ Hackett Bungy Jumping - Kawarau Bridge
    11.7 miles
Natural Beauty
  • Mountain Queenstown Hill Track
    3.4 miles
Ski lifts
  • NZ Ski Pick up and Drop off Bus Stop
    0.3 miles
Closest Airports
  • Queenstown Airport
    3.8 miles
How to get to Novotel Queenstown Lakeside from Queenstown Airport
    Taxi
    Public shuttle
    Car
    Parking available
* All distances are measured in straight lines. Actual travel distances may vary.
Are you missing any information about this area?
Brilliant!
1 Restaurant On Site

    Elements

    Food: Local

    Open for: Dinner

    Menu: À la carte

The Booking.com Travel Proud logo.
Travel Proud

This is a Proud Certified property where you can be extra sure of a welcoming stay.

Amenities of Novotel Queenstown Lakeside

Most popular amenities

Parking
Family rooms
WiFi
Non-smoking rooms
Spa
Fitness center
Bar
Outdoors
  • Outdoor furniture
  • Garden
Ski
  • Ski storage
Activities
  • Cycling Off-site
  • Skiing Off-site
  • Golf course (within 2 miles) Additional charge
Food & Drink
  • Coffee house on site
  • Bottle of water Additional charge
  • Wine/Champagne Additional charge
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in the hotel rooms and costs NZD 10 per 24 hours.
Parking
Private parking is available on site (reservation is not needed) and charges may apply.
  • Electric vehicle charging station
  • Parking garage
  • Secure parking
Front Desk Services
  • Invoice provided
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Board games/Puzzles
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center
  • Meeting/Banquet facilities Additional charge
Safety & security
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • 24-hour security
  • Safe
General
  • Paid WiFi
  • Shuttle service (additional charge)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Packed lunches
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Health & Wellness Facilities
  • Fitness
  • Hot tub/Jacuzzi
  • Spa
  • Fitness center
Languages Spoken
  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
Missing some info?
Awesome!

House rules
Novotel Queenstown Lakeside takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 16 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib by request
Free
3+ years
Extra bed by request
NZD 60 per person, per night

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa Eftpos JCB American Express Novotel Queenstown Lakeside accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that there is a 2% charge when you pay with a credit card.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Please inform Novotel Queenstown Lakeside of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Novotel Queenstown Lakeside

  • The prices at Novotel Queenstown Lakeside may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Novotel Queenstown Lakeside on this page.

  • Room options at Novotel Queenstown Lakeside include:

    • Twin
    • Double
    • Triple

  • Novotel Queenstown Lakeside offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Fitness center
    • Cycling
    • Skiing
    • Golf course (within 2 miles)
    • Fitness

  • Guests staying at Novotel Queenstown Lakeside can enjoy a highly-rated breakfast during their stay (guest review score: 8.1).

    Breakfast option(s) include:

    • Full English/Irish
    • Vegetarian
    • Buffet

  • The following parking options are available to guests staying at Novotel Queenstown Lakeside (subject to availability):

    • Parking on site
    • Private Parking
    • Parking
    • Secure parking
    • Parking garage
    • Electric vehicle charging station

  • From the nearest airport, you can get to Novotel Queenstown Lakeside by:

    • Car 20min
    • Taxi 25min
    • Airport shuttle (public) 40min

  • Novotel Queenstown Lakeside has 1 restaurant:

    • Elements

  • Check-in at Novotel Queenstown Lakeside is from 2:00 PM, and check-out is until 11:00 AM.

  • Novotel Queenstown Lakeside is 800 feet from the center of Queenstown.