• City view
  • Free WiFi
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Safe
  • Baggage storage

Get the celebrity treatment with world-class service at Pullman Rotorua

Located in Rotorua, 3 miles from Rotorua International Stadium, Pullman Rotorua has accommodations with a fitness center, private parking, a restaurant and a bar. With free WiFi, this 5-star hotel offers room service and a 24-hour front desk. The property provides a concierge service and luggage storage space for guests. Paradise Valley Springs is 6.7 miles from the hotel, while Buried Village is 9.5 miles from the property. The nearest airport is Rotorua Regional Airport, 5.6 miles from Pullman Rotorua.

This is our guests' favorite part of Rotorua, according to independent reviews.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Pullman Rotorua has been welcoming Booking.com guests since Nov 21, 2019
Hotel chain/brand:
Pullman Hotels and Resorts

Distance in property description is calculated using © OpenStreetMap

Property Highlights

Located in the best-rated area in Rotorua, this hotel has an excellent location score of 9.2

Private parking at the hotel


Availability

Select dates to see this property's availability and prices

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Travel Sustainable Level 3
This property is making considerable investments and efforts towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
8.8
Facilities
8.4
Cleanliness
8.9
Comfort
8.9
Value for money
7.6
Location
9.2
Free WiFi
8.5
Select topics to read reviews:

See what guests loved the most:

  • Alan
    New ZealandNew Zealand
    Great Staff, room was superb. Mixologist in there Bar does spectacular Expresso Martinis. Seamless check in and out.
  • Allison
    United States of AmericaUnited States of America
    The hotel is wonderful and the location is great! The staff were very attentive and we loved getting a courtesy call after we got to our room to make sure we had everything as needed.
  • Don
    New ZealandNew Zealand
    I like everthing in General, eversince I have a child, forgot that people party on Friday and Saturday night, and Pullman has a party room on level 1 where my room is on the same level.
  • Lupea
    SwitzerlandSwitzerland
    The location is great, the room was confortable, well equipped, spacious and clean. The staff was helpfull.
  • Digby
    United States of AmericaUnited States of America
    Breakfast was great and the location is outstanding. Within walking distance of good restaurants and cultural facilities. The staff was outstanding. Because I am handicapped, their personal attention to my needs was greatly appreciated. Small...
  • Jennifer
    United States of AmericaUnited States of America
    The staff at front desk were exceptionally helpful. Really tried to offer terrific service.
  • Go
    IndonesiaIndonesia
    Love the location, it is very central and walking distance to restaurant area. There is one receptionist person who helped us a lot, her name is Lyka, she is truly the best. She helped since the first day we checked in with the rooms, the dinner...
  • Rylie
    United States of AmericaUnited States of America
    The hotel was beautiful, spacious and clean. It was in the perfect location. The staff made sure we had everything we needed, including an exceptional Christmas buffet!
  • Rosa
    United States of AmericaUnited States of America
    This was our favorite property overall. we did book an executive suite which could be why we throughly enjoyed it. The staff were friendly and the valet parking was very nice. We had a great time at this hotel and it was very clean.
  • Tommy
    AustraliaAustralia
    I enjoyed the exceptional service and quality of facilities at Pullman Rotorua. Everyone serviced us with a smile and made every effort to ensure that our stay was as pleasant and relaxing as possible.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Kia ora. Can ypu tell me what loumge access means please? Is it complimentary drinks and breakfast?

    The Executive Club Lounge includes the following; - Continental Breakfast Daily - Daily Canapés and Drinks - Complementary range of Non-alcoholic bev..
    Answered on 18 January 2020
  • Does this room have its own bathroom?

    All of our rooms in the hotel have there own Open Plan Bathroom inside of the room.
    Answered on 2 March 2020
  • is your food halal?

    We do have Halal options in our restaurant!
    Answered on 14 February 2023
  • Which rooms has the bathtub?

    Our Suites are the only room type that have bath tubs
    Answered on 14 January 2021
  • Hi, what’s the difference between the superior and the deluxe rooms please?

    Deluxe Rooms are located on higher levels and superior room on the lower floors.
    Answered on 17 February 2021
  • Can we access the gym?

    Our gym facility is 24 hours open which is located on 1st floor. When you are staying in house you can use gym facility anytime during your stay.
    Answered on 30 June 2022
  • Still looking?

Hotel area info *

Restaurants
1 Restaurant On Site

  • Barrel & Co. Bar and Grill
    • Cuisine
      Seafood • European
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern • Romantic
    • Dietary options
      Vegetarian • Gluten-free

Amenities of Pullman Rotorua
Great facilities! Review score, 8.4

Most popular amenities
  • Private Parking
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Restaurant
  • Facilities for disabled guests
  • Fitness center
  • 24-hour front desk
  • Bar
Outdoors
  • Outdoor furniture
Food & Drink
  • Wine/Champagne
    Additional charge
  • Kids' meals
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is available on site (reservation is not needed) and costs NZD 49 per day.
  • Valet parking
  • Electric vehicle charging station
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Concierge
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Safe
General
  • Air conditioning
  • Smoke-free property
  • Heating
  • Packed lunches
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
Spa
  • Fitness
  • Spa/Wellness packages
  • Massage
    Additional charge
  • Fitness center
Languages Spoken
  • English
  • Spanish
  • French
  • Hindi
  • Japanese
  • Filipino
  • Chinese

House rules

Pullman Rotorua takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of NZD 100 is required on arrival. That's about 59.38USD. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 11 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
NZD 130 per child, per night
Crib upon request
Free
3 - 10 years
Extra bed upon request
NZD 130 per child, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Cash Pullman Rotorua accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note, there is a 1.4% credit card surcharge when using a credit card.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of NZD 100 is required on arrival. That's about 59.38USD. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Pullman Rotorua

  • Pullman Rotorua offers the following activities/services (charges may apply):

    • Fitness center
    • Massage
    • Spa/Wellness packages
    • Fitness

  • Room options at Pullman Rotorua include:

    • Double
    • Suite

  • Check-in at Pullman Rotorua is from 2:00 PM, and check-out is until 11:00 AM.

  • The prices at Pullman Rotorua may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Pullman Rotorua has 1 restaurant:

    • Barrel & Co. Bar and Grill

  • Pullman Rotorua is 2,150 feet from the center of Rotorua. All distances are measured in straight lines. Actual travel distances may vary.