• Mountain view
  • Garden
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping

The Mercure Queenstown Resort is located on a vantage point overlooking the Remarkables Mountains and Lake Wakatipu. It features a seasonal outdoor pool, spa pools, a gym and a sauna. The onsite South Eatery Restaurant offers local produce and wines with a stunning atrium and panoramic views. All rooms feature views of either the tranquil gardens or Lake Wakatipu and the mountain ranges. Tea/coffee making facilities, a small refrigerator and an LED satellite TV are provided. English and continental buffet breakfast is served each morning in the scenic Rises Restaurant. South Eatery Restaurant has floor-to-ceiling windows and offers à la carte meals in the evenings. The relaxing alpine-themed Lounge Bar features an open fireplace and serves cocktails, beverages and snacks. Queenstown Gardens and Queenstown's city center are 1.6 mi away. Mercure Queenstown Resort has free parking, subject to availability, and is 9.3 mi from Queenstown Airport.

Couples in particular like the location – they rated it 8.2 for a two-person trip.

Mercure Queenstown Resort has been welcoming Booking.com guests since Jul 20, 2008
Hotel chain/brand:
Mercure

Property Highlights

Top Location: Highly rated by recent guests (8.4)

Breakfast Info

Continental, Full English/Irish, Vegetarian, Gluten-free, Asian, American

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

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Travel Sustainable Level 2
This property is making considerable investments and efforts towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
8.8
Facilities
8.0
Cleanliness
8.4
Comfort
8.4
Value for money
7.9
Location
8.4
Free WiFi
8.0
Select topics to read reviews:

See what guests loved the most:

  • Jira
    New ZealandNew Zealand
    VERY Beautiful looks out mountain Around at hotel From the room and outside
  • Liz
    PhilippinesPhilippines
    Great Location 15 mins walk from the town and the view in our room is Superb!
  • Kelsey
    United States of AmericaUnited States of America
    We had a lovely lake view room with vistas over both Lake Wakatipu and the southern part of Queenstown. The room was comfortable and quiet and met all our needs for a two night stay.
  • W
    William
    United States of AmericaUnited States of America
    Beautiful views. Nice hot tubs. Overall fairly quiet
  • Claudio
    AustraliaAustralia
    The room was very spacious and nice, the view was amazing we had lakeside view on level 2. We liked the resort, room service was great. Spa left you with picturesque views of the mountains behind you. Service was great :)
  • Susanna
    SwitzerlandSwitzerland
    This hotel is the ideal place to stay not only for the fabulous view which you can enjoy from all the restaurants, terrace and certain rooms but also for its service, the friendliness of the staff and the restaurant. The room was big and clean....
  • C
    Caroline
    New ZealandNew Zealand
    love the room and view although a bit sad we only get garden view
  • Katie
    SingaporeSingapore
    Beautiful view, clean room, nice facilities (pool, spa tub, sauna etc), friendly staff, convenient location, parking available
  • Matt
    United States of AmericaUnited States of America
    The views are amazing, and the staff was incredible.
  • Piyush
    South KoreaSouth Korea
    The rooms are good and spacious and the view of the lake was amazing from the room
Travel Proud
Travel Proud
This is a Proud Certified property where you can be extra sure of a welcoming stay.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Hello - is the swimming pool heated?

    Hi there, Unfortunately our swimming pool is seasonal (non-heated). We do however, have heated Spa Pools in the pool area that are nice and warm all ..
    Answered on 18 September 2021
  • Hi there How’s long would it take to walk to centre of Queenstown Mark

    Hi Mark, Thank you for your question. Please note that from our property it would be about a 15 minutes walk down hill to reach town center. Feel ..
    Answered on 31 January 2020
  • Hi , how much is for breakfast ? Is it buffet ? Ty

    Hi there, We offer Full English Breakfast at NZ$27.00 per person per day and it's a buffet Breakfast. Also note that children aged 15 and under can ..
    Answered on 10 February 2021
  • Hi there are the sauna and spa/pool open during the current covid alert level 1? any facilities closed to be aware of? Thanks in advance fiona

    Hi Fiona, All of our facilities are currently open to all guests. We have implemented increased cleaning and maintenance procedures, but nothing tha..
    Answered on 21 November 2020
  • Kia Ora Do you have parking and is there a cost please??

    Good Morning, I am happy to advise the hotel offers complimentary parking on a first come first serve basis. There are plenty of spaces available and..
    Answered on 16 February 2021
  • Is shuttle to the city central free or we have to pay

    hi there, unfortunately we are not doing shuttle to the city yet. regards
    Answered on 24 July 2022
  • Still looking?

Hotel area info *

Restaurants
2 Restaurants On Site

  • SOUTH EATERY
    • Cuisine
      International
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
  • RISES
    • Cuisine
      International
    • Ambience
      Family-friendly • Modern

Amenities of Mercure Queenstown Resort
Great facilities! Review score, 8

Most popular amenities
  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Fitness center
  • 2 restaurants
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
View
  • View
Outdoors
  • Outdoor fireplace
  • Picnic area
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden
Kitchen
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Ski
  • Ski storage
Activities
  • Happy hour
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Mini golf
    Additional charge
  • Snorkeling
    Additional chargeOff-site
  • Diving
    Additional chargeOff-site
  • Bowling
    Additional chargeOff-site
  • Cycling
    Off-site
  • Hiking
  • Canoeing
    Additional chargeOff-site
  • Skiing
    Off-site
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in public areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Street parking
Transportation
  • Public transit tickets
    Additional charge
Front Desk Services
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Heating
  • Car rental
  • Packed lunches
  • Carpeted
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Entire unit wheelchair accessible
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Kids' pool
  • Fitness
  • Spa lounge/Relaxation area
  • Steam room
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Spanish
  • French
  • Hindi
  • Japanese
  • Korean
  • Portuguese

House rules

Mercure Queenstown Resort takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of NZD 200 is required on arrival. That's about 119.14USD. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 16 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
NZD 65 per child, per night
Crib upon request
Free
3+ years
Extra bed upon request
NZD 65 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa Eftpos JCB Diners Club American Express Cash Mercure Queenstown Resort accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note, there is a 1.4% credit card surcharge when using a credit card.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Please inform Mercure Queenstown Resort of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of NZD 200 is required on arrival. That's about 119.14USD. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Mercure Queenstown Resort

  • Mercure Queenstown Resort has 2 restaurants:

    • RISES
    • SOUTH EATERY

  • The prices at Mercure Queenstown Resort may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Guests staying at Mercure Queenstown Resort can enjoy a highly-rated breakfast during their stay (guest review score: 7.7).

    Breakfast option(s) include:

    • Continental
    • Full English/Irish
    • Vegetarian
    • Gluten-free
    • Asian
    • American

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Mercure Queenstown Resort on this page.

  • Check-in at Mercure Queenstown Resort is from 2:00 PM, and check-out is until 11:00 AM.

  • Mercure Queenstown Resort offers the following activities/services (charges may apply):

    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Cycling
    • Hiking
    • Skiing
    • Bowling
    • Snorkeling
    • Diving
    • Canoeing
    • Mini golf
    • Walking tours
    • Swimming pool
    • Spa lounge/Relaxation area
    • Happy hour
    • Steam room
    • Bike tours
    • Fitness

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Room options at Mercure Queenstown Resort include:

    • Double
    • Triple

  • Mercure Queenstown Resort is 1.2 miles from the center of Queenstown. All distances are measured in straight lines. Actual travel distances may vary.