Hotel Mercure Queenstown Resort

Travel Sustainable property

Sainsbury Road, Fern Hill, 9197 Queenstown, New Zealand – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
8.1
Very Good
1,471 reviews

Warm room, comfy beds. Nice to have sky telly to wind down with after a day of adventures. The place was clean and well topped up when we were out.

Michael New Zealand

We had a room with a beautiful lake view. Our stay was comfortable and calm. The location outside of the city centre was quite enjoyable.

Mathieu New Zealand

Nice facilities but not both the spa pools were working fine. Nice breakfast. The late night food options helped us to order room service and save a trip to town after a tiring day. Staff was very polite and helping.

Kamod New Zealand

Beautiful resort, scenery was beautiful.. buffet breakfast amazing, worth the $$ 😍 pool and spa kept kids entertained.. definitely be back !!

Lavinia New Zealand

Loved the view and we were upgraded to a lake view room and absolutely loved the view. Also catered to my gluten free needs so it was perfect for us!

Paleanese New Zealand

Fantastic view in the morning, and my room was upgraded for free!

Jacob New Zealand

The view was amazing! Staff so friendly and happy to help with anything! Could maybe do with a few more parking spaces but apart from that will definitely stay there again!!!

Weatherall New Zealand

The view was lovely from our room and the staff were just very accomodating and kind. While the location is a little outside of town, the walk is pleasant and it adds a quiet serenity to the hustle of Queenstown.

Christina New Zealand

First of all the upgrade to a lake view meant so much to us, seriously this kind gesture has sealed that we will always stay with you. Having stayed in almost every place in Queenstown , you have us for life now. Special mention to Samantha and Josh, the most gracious and lovely concierges ever. The bed was so soft and we slept so very well. You did good Mercure, thank you.

Pamela New Zealand

Breakfast was good and staffs are so helpful and kind

Marco New Zealand
8.1
Very Good
1,471 reviews
  • What guests loved the most:
  • “Warm room, comfy beds. Nice to have sky telly to wind down with after a day of adventures. The place was clean and well topped up when we were out.”
    Michael Michael New Zealand New Zealand
  • “We had a room with a beautiful lake view. Our stay was comfortable and calm. The location outside of the city centre was quite enjoyable.”
    Mathieu Mathieu New Zealand New Zealand
  • “Nice facilities but not both the spa pools were working fine. Nice breakfast. The late night food options helped us to order room service and save a trip to town after a tiring day.”
    Kamod Kamod New Zealand New Zealand
  • “Beautiful resort, scenery was beautiful.. buffet breakfast amazing, worth the $$ 😍 pool and spa kept kids entertained.. definitely be back !!”
    Lavinia Lavinia New Zealand New Zealand
  • “Loved the view and we were upgraded to a lake view room and absolutely loved the view. Also catered to my gluten free needs so it was perfect for us!”
    Paleanese Paleanese New Zealand New Zealand
  • “Fantastic view in the morning, and my room was upgraded for free!”
    Jacob Jacob New Zealand New Zealand
  • “The view was amazing! Staff so friendly and happy to help with anything! Could maybe do with a few more parking spaces but apart from that will definitely stay there again!!!”
    Weatherall Weatherall New Zealand New Zealand
  • “The view was lovely from our room and the staff were just very accomodating and kind.”
    Christina Christina New Zealand New Zealand
  • “First of all the upgrade to a lake view meant so much to us, seriously this kind gesture has sealed that we will always stay with you.”
    Pamela Pamela New Zealand New Zealand
  • “Breakfast was good and staffs are so helpful and kind”
    Marco Marco New Zealand New Zealand

Categories:

  • Staff9.0
  • Facilities8.1
  • Cleanliness8.5
  • Comfort8.5
  • Value for money8.2
  • Location8.4
  • Free WiFi7.9

The Mercure Queenstown Resort is located on a vantage point overlooking the Remarkables Mountains and Lake Wakatipu. It features a seasonal outdoor pool, spa pools, a gym and a sauna. The onsite South Eatery Restaurant offers local produce and wines with a stunning atrium and panoramic views.

All rooms feature views of either the tranquil gardens or Lake Wakatipu and the mountain ranges. Tea/coffee making facilities, a small refrigerator and an LED satellite TV are provided.

English and continental buffet breakfast is served each morning in the scenic Rises Restaurant. South Eatery Restaurant has floor-to-ceiling windows and offers à la carte meals in the evenings. The relaxing alpine-themed Lounge Bar features an open fireplace and serves cocktails, beverages and snacks.

Queenstown Gardens and Queenstown's city center are 1.6 mi away. Mercure Queenstown Resort has free parking, subject to availability, and is 9.3 mi from Queenstown Airport.

Couples in particular like the location – they rated it 8.3 for a two-person trip.

Mercure Queenstown Resort has been welcoming Booking.com guests since Jul 20, 2008
 Hotel chain/brand: Mercure

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Most popular amenities

1 swimming pool
Free parking
Free WiFi
Family rooms
Non-smoking rooms
good Fitness Center
Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Property Highlights

Top Location: Highly rated by recent guests (8.4)

Breakfast Info

Continental, Full English/Irish, Vegetarian, Gluten-free, Asian, American, Buffet

Free private parking available at the hotel

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Availability

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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
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4 reasons to choose Mercure Queenstown Resort

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.1
Very Good · 1,471 reviews
Read all reviews
  • Staff9.0
  • Facilities8.1
    View
  • Cleanliness8.5
  • Comfort8.5
  • Value for money8.2
  • Location8.4
    View
  • Free WiFi7.9

Select topics to read reviews:

See what guests loved the most:

  • Michael New Zealand

    “Warm room, comfy beds. Nice to have sky telly to wind down with after a day of adventures. The place was clean and well topped up when we were out.”

  • Mathieu New Zealand

    “We had a room with a beautiful lake view. Our stay was comfortable and calm. The location outside of the city centre was quite enjoyable.”

  • Kamod New Zealand

    “Nice facilities but not both the spa pools were working fine. Nice breakfast. The late night food options helped us to order room service and save a trip to town after a tiring day. Staff was very polite and helping.”

  • Lavinia New Zealand

    “Beautiful resort, scenery was beautiful.. buffet breakfast amazing, worth the $$ 😍 pool and spa kept kids entertained.. definitely be back !!”

  • Paleanese New Zealand

    “Loved the view and we were upgraded to a lake view room and absolutely loved the view. Also catered to my gluten free needs so it was perfect for us!”

  • Jacob New Zealand

    “Fantastic view in the morning, and my room was upgraded for free!”

  • Weatherall New Zealand

    “The view was amazing! Staff so friendly and happy to help with anything! Could maybe do with a few more parking spaces but apart from that will definitely stay there again!!!”

  • Christina New Zealand

    “The view was lovely from our room and the staff were just very accomodating and kind. While the location is a little outside of town, the walk is pleasant and it adds a quiet serenity to the hustle of Queenstown.”

  • Pamela New Zealand

    “First of all the upgrade to a lake view meant so much to us, seriously this kind gesture has sealed that we will always stay with you. Having stayed in almost every place in Queenstown , you have us for life now. Special mention to Samantha and Josh, the most gracious and lovely concierges ever. The bed was so soft and we slept so very well. You did good Mercure, thank you.”

  • Marco New Zealand

    “Breakfast was good and staffs are so helpful and kind”

Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • Is there tea and coffee making facilities in the room?
    Yes, all rooms have tea and coffee making facilities.
    Asked about: Superior Lake View Room with Two Queen Beds • Answered on September 18, 2019
  • Hello - is the swimming pool heated?
    Hi there, Unfortunately our swimming pool is seasonal (non-heated). We do however, have heated Spa Pools in the pool area that are nice and warm all year round!
    Answered on September 18, 2021
  • Hi there How’s long would it take to walk to centre of Queenstown Mark
    Hi Mark, Thank you for your question. Please note that from our property it would be about a 15 minutes walk down hill to reach town center. Feel free to come back to us for any further question. Kind regards, Helene reservations Sales Agent
    Answered on January 30, 2020
  • Hi there are the sauna and spa/pool open during the current covid alert level 1? any facilities closed to be aware of? Thanks in advance fiona
    Hi Fiona, All of our facilities are currently open to all guests. We have implemented increased cleaning and maintenance procedures, but nothing that effects your ability to access any of them. Sincerely, Joshua Mitchell Assistant Manager
    Answered on November 21, 2020
  • Kia Ora Do you have parking and is there a cost please??
    Good Morning, I am happy to advise the hotel offers complimentary parking on a first come first serve basis. There are plenty of spaces available and our friendly reception team are more than happy to assist. Kind Regards Mercure Queenstown Resort.
    Answered on February 16, 2021

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Hotel surroundings *
Guests loved walking around the neighborhood!
Great location - show map
What's nearby
  • Real Journeys Office
    0.9 miles
  • Queenstown Lakes District Council
    1 miles
  • Fear Factory Queenstown
    1 miles
  • Skyline Gondola and Luge
    1.1 miles
  • Queenstown Chamber Of Commerce
    1.2 miles
  • Queenstown Resort College
    1.3 miles
  • Queenstown Lakes District Library
    1.3 miles
  • Queenstown Hill
    1.6 miles
  • Ben Lomond Walkway
    2.4 miles
  • Lake Wakatipu
    4.5 miles
Restaurants & cafes
  • Restaurant Lombardi Restuarant
    1.9 miles
  • Cafe/Bar 1786 Sofitel Bar
    1.9 miles
Top attractions
  • Remarkables Park Shopping Centre
    5.1 miles
  • Remarkables Park
    5.1 miles
  • Shotover River
    5.7 miles
  • Walter Peak
    6.9 miles
  • The Remarkables
    8.6 miles
Natural Beauty
  • Lake Wakatipu
    1.9 miles
  • River Shotover
    5 miles
  • Mountain Coronet Ski Field
    11.2 miles
Ski lifts
  • Coronet Ski field
    11.2 miles
Closest Airports
  • Queenstown Airport
    5 miles
How to get to Mercure Queenstown Resort from Queenstown Airport
    Car
    Free parking is available.
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
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2 Restaurants On Site

    SOUTH EATERY

    Food: International

    Open for: Breakfast, Brunch, Lunch, Dinner

    Menu: Buffet & À La Carte

    RISES

    Food: International

    Menu: Buffet & À La Carte

Travel Proud
Travel Proud

This is a Proud Certified property where you can be extra sure of a welcoming stay.

Amenities of Mercure Queenstown Resort Great facilities! Review score, 8.1

Most popular amenities

1 swimming pool
Free parking
Free WiFi
Family rooms
Non-smoking rooms
good Fitness Center
Bar
Outdoors
  • Outdoor fireplace
  • Picnic area
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden
Ski
  • Ski storage
Activities
  • Happy hour Additional charge
  • Bike tours Additional charge
  • Walking tours Additional charge
  • Mini golf Additional charge
  • Snorkeling Off-site Additional charge
  • Diving Off-site Additional charge
  • Bowling Off-site Additional charge
  • Cycling Off-site
  • Hiking
  • Canoeing Off-site Additional charge
  • Skiing Off-site
Food & Drink
  • Coffee house on site
  • Fruit Additional charge
  • Wine/Champagne Additional charge
  • Kid-friendly buffet
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in public areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Street parking
Transportation
  • Public transit tickets Additional charge
Front Desk Services
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • 24-hour security
  • Safe
General
  • Shared lounge/TV area
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Shuttle service (additional charge)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Car rental
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
Free! All pools are free of charge
  • Open all year
  • All ages welcome
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Fitness
  • Spa lounge/Relaxation area
  • Steam room
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Spanish
  • French
  • Hindi
  • Japanese
  • Korean
  • Portuguese
Missing some information? Yes / No
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Thanks! You'll receive an email as soon as the property answers your question.

House rules Mercure Queenstown Resort takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of NZD 200 is required on arrival. That's about 125.19USD. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 16 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib by request
Free
Extra bed by request
NZD 40 per child, per night
3+ years
Extra bed by request
NZD 40 per person, per night

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa Eftpos JCB Diners Club American Express Mercure Queenstown Resort accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that there is a 2% charge when you pay with a credit card.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Please inform Mercure Queenstown Resort of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

SOUTH EATERY: Closed from Tue, Feb 22, 2022 until Thu, Jun 30, 2022

A damage deposit of NZD 200 is required on arrival. That's about 125.19USD. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Mercure Queenstown Resort

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Mercure Queenstown Resort on this page.

  • From the nearest airport, you can get to Mercure Queenstown Resort by:

    • Car 20min

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Mercure Queenstown Resort offers the following activities/services (charges may apply):

    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Cycling
    • Hiking
    • Skiing
    • Bowling
    • Snorkeling
    • Diving
    • Canoeing
    • Mini golf
    • Walking tours
    • Happy hour
    • Steam room
    • Bike tours
    • Fitness
    • Spa lounge/Relaxation area

  • The following parking options are available to guests staying at Mercure Queenstown Resort (subject to availability):

    • Parking on site
    • Private Parking
    • Parking
    • Street parking
    • Free parking

  • Mercure Queenstown Resort has 2 restaurants:

    • RISES
    • SOUTH EATERY

  • The prices at Mercure Queenstown Resort may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Mercure Queenstown Resort include:

    • Double
    • Triple

  • Check-in at Mercure Queenstown Resort is from 2:00 PM, and check-out is until 11:00 AM.

  • Mercure Queenstown Resort is 1.2 miles from the center of Queenstown.

  • Guests staying at Mercure Queenstown Resort can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • Continental
    • Full English/Irish
    • Vegetarian
    • Gluten-free
    • Asian
    • American
    • Buffet
    • À la carte