Hotel El Refugio
Putuco s/n (Carretera rural a Cabanaconde), Areq 01 Chivay, Peru – Excellent location – show map
Excellent location – rated 9.0/10! (score from 147 reviews)
Real guests • Real stays • Real opinions
It is truly a beautiful refuge. Being tucked away from the rest of Chivay while also being just a few minutes from the plaza was fantastic.
PeruSet near a river, this is an amazingly tranquil spot. The hotel has 4 hot soaking pools which are terrific. The restaurant is very good, and the property is a wonderful place for bird-watching. 50 minute drive to Mirador Cruz de los Condores so you can grab and early breakfast and get an early start. Highly recommended. I wish we had been able to stay longer.
United States of AmericaThe service was excellent. We had a staff member come out to make sure we were on the right trail. They gave us hot water bottles to warm up our bed at night.
United States of AmericaLocation, location, location. Perfectly located. Has its own thermal baths. Just walking to the dining area was a pleasant experience due to the gorgeous landscape surrounding the facilities. It was our 30 year anniversary and the hotel had decorated our room with flowers. They welcomed us with 'congratulations for tour anniversary', which made my wife happy. At dinner time, they had a table set for us, beautifully decorated, next to the fireplace. It was all arranged very nicely, from the room to the dinner table. Thank you so much.
United States of AmericaThe location is amazing, inside the canyon, right in front of the river. The staff are very friendly and helpful, the restaurant is excellent with reasonable prices. The thermal pools are great, it wasn't so busy so my kids and I were able to spend hours swimming and relaxing in the water.
Australiaincredibly beautiful location, hot spring pools with beaut
United KingdomAMAZING!!!! Totally worth it, you get your private pond to swim, the views are stunning, the rooms were great! I even had jacuzzi inside my room with view to the river! They even give you a warm bottle of water to warm you up at night, staff was really nice. I stayed one night but I could have totally spent 2!
GermanyWhat an incredible view! The waterfall behind the hotel provides a lovely background of flowing water and the view through the canyon is just stunning. I was unfortunately very sick during our stay, but could see that the staff were genuinely concerned for my well-being and did everything they could to ensure I had what I needed and was comfortable. Very grateful to them for taking such good care of me!
CanadaToller Ort, warme Pools, großes Frühstück, viel Platz
GermanyL'emplacement de l'hotel est exceptionnel, l'amabilité du personnel, la baignade a été tres agréable, la vue depuis les bains est magique, le restaurant est bon à prix accessible; c'est une excellente option, à refaire.
France
- What guests loved the most:
“It is truly a beautiful refuge. Being tucked away from the rest of Chivay while also being just a few minutes from the plaza was fantastic.”
Peru“Set near a river, this is an amazingly tranquil spot. The hotel has 4 hot soaking pools which are terrific. The restaurant is very good, and the property is a wonderful place for bird-watching. 50 minute drive to Mirador Cruz de los Condores so you can grab and early breakfast and get an early start. Highly recommended. I wish we had been able to stay longer.”
United States of America“The service was excellent. We had a staff member come out to make sure we were on the right trail. They gave us hot water bottles to warm up our bed at night.”
United States of America“Location, location, location. Perfectly located. Has its own thermal baths. Just walking to the dining area was a pleasant experience due to the gorgeous landscape surrounding the facilities. It was our 30 year anniversary and the hotel had decorated our room with flowers. They welcomed us with 'congratulations for tour anniversary', which made my wife happy. At dinner time, they had a table set for us, beautifully decorated, next to the fireplace. It was all arranged very nicely, from the room to the dinner table. Thank you so much.”
United States of America“The location is amazing, inside the canyon, right in front of the river. The staff are very friendly and helpful, the restaurant is excellent with reasonable prices. The thermal pools are great, it wasn't so busy so my kids and I were able to spend hours swimming and relaxing in the water.”
Australia“incredibly beautiful location, hot spring pools with beaut”
United Kingdom“AMAZING!!!! Totally worth it, you get your private pond to swim, the views are stunning, the rooms were great! I even had jacuzzi inside my room with view to the river! They even give you a warm bottle of water to warm you up at night, staff was really nice. I stayed one night but I could have totally spent 2!”
Germany“What an incredible view! The waterfall behind the hotel provides a lovely background of flowing water and the view through the canyon is just stunning. I was unfortunately very sick during our stay, but could see that the staff were genuinely concerned for my well-being and did everything they could to ensure I had what I needed and was comfortable. Very grateful to them for taking such good care of me!”
Canada“Toller Ort, warme Pools, großes Frühstück, viel Platz”“0”
Germany“L'emplacement de l'hotel est exceptionnel, l'amabilité du personnel, la baignade a été tres agréable, la vue depuis les bains est magique, le restaurant est bon à prix accessible; c'est une excellente option, à refaire.”“0”
FranceCategories:
You're eligible for a Genius discount at Hotel El Refugio! To save at this property, all you have to do is sign in.
Tucked away in the impressive Colca Valley, this rustic-style inn features thermal baths, one of them being covered, the others being opened, all of them, nestled in a majestic landscape with a view of the Colca river and dominants mountains.
Rooms are styled with rustic walls in delicate pale olive shades, all of them having a view of the valley and the river. Each room has a small balcony or terrace where you can admire a splendid view. All rooms have modern private bathrooms.
A full American breakfast is served in the Restaurant; this one features panoramic windows with views of the valley and serves local specialties. There is also a small central iron-cast fireplace.
El Refugio is ideally located 1,650 feet from Chivay’s bus station.
Couples in particular like the location – they rated it 8.9 for a two-person trip.
Select topics to read reviews:
See what guests loved the most:
- Colter
Peru“It is truly a beautiful refuge. Being tucked away from the rest of Chivay while also being just a few minutes from the plaza was fantastic.” 
Racine
United States of America“Set near a river, this is an amazingly tranquil spot. The hotel has 4 hot soaking pools which are terrific. The restaurant is very good, and the property is a wonderful place for bird-watching. 50 minute drive to Mirador Cruz de los Condores so...”
BrendaUnited States of America“The service was excellent. We had a staff member come out to make sure we were on the right trail. They gave us hot water bottles to warm up our bed at night.”
JcUnited States of America“Location, location, location. Perfectly located. Has its own thermal baths. Just walking to the dining area was a pleasant experience due to the gorgeous landscape surrounding the facilities. It was our 30 year anniversary and the hotel had...”
Brad
Australia“The location is amazing, inside the canyon, right in front of the river. The staff are very friendly and helpful, the restaurant is excellent with reasonable prices. The thermal pools are great, it wasn't so busy so my kids and I were able to...”
Clare
United Kingdom“incredibly beautiful location, hot spring pools with beaut”- Lisa
Germany“AMAZING!!!! Totally worth it, you get your private pond to swim, the views are stunning, the rooms were great! I even had jacuzzi inside my room with view to the river! They even give you a warm bottle of water to warm you up at night, staff was...” 
Madeline
Canada“What an incredible view! The waterfall behind the hotel provides a lovely background of flowing water and the view through the canyon is just stunning. I was unfortunately very sick during our stay, but could see that the staff were genuinely...”- JonathanGermany“Toller Ort, warme Pools, großes Frühstück, viel Platz”
- Martinon
France“L'emplacement de l'hotel est exceptionnel, l'amabilité du personnel, la baignade a été tres agréable, la vue depuis les bains est magique, le restaurant est bon à prix accessible; c'est une excellente option, à refaire.”
- Hola! Como se va del centro de chivay o donde te dejan los tours hacia el hotel? Se puede ir caminando? es muy dificil? te llevan en auto? cuanto cuesta aproximadamente?Hola ! De la Plaza de Chivay al Hotel hay un lapso de tiempo de 6' aprox en auto y el costo de un taxi es de S/15.00 en promedio. Se puede caminar hacia el hotel pero es masomenos 30'Answered on 10 May 2022
- Does the "Family Room With Balcony" have a large bed on the bottom floor, plus 2 beds on the top floor? We have 4 adults. Thanks! :) RickHola buenas noches. La habitación familiar tiene una cama de 3 plazas en el primer piso, en el segundo piso tiene 2 camas de 2 plazasAnswered on 23 October 2022
Restaurant
Food: Local, International
Open for: Breakfast, Lunch, Dinner
- Toilet paper
- Bathtub or shower
- Private Bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Bathtub
- Shower
- Wardrobe or closet
- River view
- Landmark view
- Mountain view
- Outdoor furniture
- Terrace
- Garden
- Socket near the bed
- Ping-pong
- Pool table
- Game room
- FruitAdditional charge
- Wine/ChampagneAdditional charge
- Special diet meals (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
- Invoice provided
- Baggage storage
- Tour desk
- Board games/Puzzles
- Daily housekeeping
- Ironing serviceAdditional charge
- LaundryAdditional charge
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- 24-hour security
- Safe
- Shared lounge/TV area
- Smoke-free property
- Wake-up service
- Hardwood or parquet floors
- Heating
- Packed lunches
- Family rooms
- Non-smoking rooms
- Room service
- Upper floors accessible by stairs only
- Beach umbrellas
- English
- Spanish
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
Children 13 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Cribs and extra beds aren't available at this property.
No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Hotel El Refugio accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
If foreign guests share a room with Peruvian guests, then the extra tax (IVA) must be paid.
Children up to 7 years old can stay for free with their parents as long as they use existing bedding, no extra bed or breakfast included. Children from 8 to 12 years old can stay with their parents using the existing beds and paying the child rate, which does not include an additional bed, if it includes breakfast. Children 13 years and older are considered adults.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to the coronavirus (COVID-19), this property has reduced reception and service hours.
Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.
Please inform Hotel El Refugio of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
FAQs about Hotel El Refugio
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Hotel El Refugio is 1.7 miles from the center of Chivay.
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The prices at Hotel El Refugio may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
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Hotel El Refugio offers the following activities/services (charges may apply):
- Pool table
- Game room
- Ping-pong
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Yes, Hotel El Refugio is popular with guests booking family stays.
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Check-in at Hotel El Refugio is from 1:00 PM, and check-out is until 11:00 AM.
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Room options at Hotel El Refugio include:
- Family
- Twin
- Triple
- Suite
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Hotel El Refugio has 1 restaurant:
- Restaurant
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Guests staying at Hotel El Refugio can enjoy a highly-rated breakfast during their stay (guest review score: 6.9).
Breakfast option(s) include:
- American
