“This place was remarkable!!! They updated our stay because my fiance proposed at Machu Picchu and they gave us a phenomenal view of the mountain side. The breakfast was spectacular and it came with our stay. They placed chocolate covered strawberries in the room as well and spoke about the area and what there was to do near by. They also helped us with our train arrangements as well as our tour arrangements of the mountain. Everything was sanitized and cleaned to covid standards and Maria (the Concierge) as well as the rest of the staff were so kind and so amazing. Remarkable”

“The property was great and the staff was very friendly and accommodated our every need. Great place to stay in Agua Calientes.”

“The hotel is in the end of town which is nice and quiet compares to being right in the center. The staffs were amazing from the moment we stepped off the train to the time we left the facility. They went above and beyond to make sure guests are taking care of. They delivered the luggages to the train station for us after we checked out and went to Machu Picchu. My husband forgot his "favorite" pants and they had an employee who happened to go Cusco delivered the pants to us. We're so thankful for their amazing customer service.”

“The food was amazing! A huge Breakfast, a 3 course gourmet dinner and evening cocktails were included. The location is perfect. The buses to Machu Picchu are just down the road (about a 15 minute bus ride up to Machu Picchu) and they will drop you off right at the hotel when you come back. The staff was very helpful and friendly.”

“Beautiful hotel. Great location Had free things to do at hotel- cooking classes, evening cocktails. Great with kids- did Peruvian cookie class, staff brought puzzles while we were hanging out. Great massage.”

“Customer attention and service level was excellent.”

“The staff were incredibly welcoming and friendly, from our complimentary welcome drinks and appetizers to the ability to bring in a spare heater when our Cali-senses weren't cut out for the Peruvian winter. We also purchase a room to include breakfast, and received a complimentary upgrade, a free ceviche/pisco sour class, some Inca Cola and waters in our room, and a few little treats left by the staff. I can NOT understand why anyone would pay the $700-$900 at other nearby hotels when this one was so perfect and beautiful. Highly, highly recommend, you won't regret it. Some of the best service and stay I've ever experienced.”

“Great location. A bit farther from Águas Calientes downtown, which is great since there’s nothing to miss at the small very ugly town. The staff was very friendly and was nice to upgrade us for a better room and amenities since we were celebrating our 11th anniversary.”

“The staff were incredibly attentive, friendly and made us feel very special. There were lots of lovely touches and treats. They made a real effort with the children. The food was very good. We did not arrange for someone from the hotel to meet us from the train but when we arrived there was someone waiting. It was very impressive and took away all the stress of finding the hotel.”

“by the river, lovely room & linen, gorgeous sound of the river, super friendly, best french toast !”