The best time to visit our property or Mactan for a perfect beach holiday is during the months of May and November. The weather is pleasant during this period and you’ll get to enjoy lesser crowd. If you want to enjoy the heat of the sun, temperatures are high during March and April. The weather in the Philippines is unpredictable and we could only control the world-class service that we provide to ensure a perfect holiday or stay for our guests.

Dear Sir/Madam, May we ask for the Guest Name and booking reference? Thank you.

Dear Sir/ Madam, Greetings from Shangri-La Mactan Cebu! Kindly be advised that 12 years old are already considered adult in the resort. For us to suggest room types for this stay, may we know the actual number of persons coming please?

Yes, 1 bedroom Veranda & Panorama Suites (3A+1Child) or 2 bedroom Shangri-La Suite in the Main Wing (can accommodate 5 persons in total). Please note that all suites mentioned are subject to room availability at point of booking.

Good day! We don't allow pets in the resort. We don't allow smoking in the rooms even in the Balcony. We have smoking areas around the resort. We have also our Day use or Beach buddies pass for only 3,000 PHP NET per person.

Dear Sir or Madame, May we ask for the following details below so that we could revert to you the soonest possible: Guest name: Company name (if applicable): Dates of stay: No. of occupants: Email Address: Thank you.

Yes

Dear Guest, May we ask for your email so that we could send you our rates? Thank you and regards, Nicole Marie Tecson-Simon Distribution Supervisor Shangri-La Mactan, Cebu E. distribution.mac@shangri-la.com T. (6332) 231 0288

Kindly advise booking reference and complete name for us to note the request of an early check-in request subject to room availability at check-in.

Dear Sir/ Madam, Greetings! We are pleased to inform you that you may settle payment for the room accommodation on behalf of the actual guest staying in the resort. Once booked, kindly let us know for us to send you a payment link to pay online.

Dear Guest, We accept guests for quarantine in the hotel. All rooms has the balcony. Please email us directly for more details.

Dear Sir/ Madam, Kindly be advised that maximum capacity allowed in a room is 3 persons only. with the actual persons coming for this stay, we may suggest you to please book for 2 rooms. Thank you and we look forward to welcome you.

Dear Sir/ Madam, Greetings from Shangri-La's Mactan Resort & Spa! Thank you for your inquiry. As for the photoshoot, one of our requirement is a confirmed overnight stay. Once confirmed, we shall send you our PhotoShoot Form for you to fill out, this will then be forwarded to our Communications team for approval. May we know if you have confirmed the booking with us? Please help advise confirmation number for us to retrieve. Thank you and we hope to hear from you.

Dear Ms. Parrot, Greetings! We can allow maximum 3 adults in the room on a triple sharing rates with breakfast for 3 pax and an extra bed. Thank you.

Dear Sir / Madam, Greetings! Thank you for the inquiry. Should you book direct to Shangri-La Mactan, we can extend Airline industry rate. Hope this email finds you well. Should you have any further concerns please let us know.

Yes we do have connecting rooms for Deluxe Family to Deluxe Seaview, however, this is very limited and subject to availability

Dear Sir / Madam, Greetings! Should you wish to arrange for airport transfers, please allow us to introduce to you Five-Star Journeys. You can arrange a stress-free and convenient BMW limousine car pick up and drop off from and to the Mactan - Cebu International Airport. BMW Series 5 (3-seater car) Php 3,000 net per way or USD 60.00 net per way Volkswagen Santana/Volkswagen (3-seater car) Php 1,600 net per way or USD 32.00 net per way Toyota Fortuner (4-seater car) Php 2,000 net per way or USD 40.00 net per way Toyota Grandia Van (8-seater car) Php 2,000 net per way or USD 40.00 net per way Shuttle Bus *Complimentary for Ocean Wing, Ocean Club and Suite staying guests (25-seater bus) Php 200 net per person, per way or USD 4.00 net per person/way An airport representative wearing a red coat and holding the Shangri-La logo will assist & meet you at the arrival hall.

Dear Sir/ Madam, Dear Sir/Madam, Please see our reply to your queries below: Which among these rooms have a sleeper sofa? - Please be advised that Sofa Pull Out beds are installed in our rooms with King Beds. Can I buy jewelmer pearls at the resort?(second request) - Yes, we do have pearls for sale at the Lobby Shop prices would vary on the items. Do this resort have a pool table billiards - Yes, we do have them available at E-Zone 1 hour - PHP 340.00 30 mins. - PHP 225.00 We hope you find this well. Should there be anything more that we may assist you with, please let us know. Thank you and we hope to hear from you.

Dear Guest, Our standard check-in time is 2:00 PM and standard checkout is 12:00 NN.

The resort standard check-in time is 2 PM and standard check out is 12 noon. We have private car transfers : Sedan car good for 2 people is 1,600 PHP only per way. and Van good for 4 people is 2,000 PHP only per way.