Name: Shangri-La's Mactan Resort & Spa
Address: Punta Engaño Road, Lapu-Lapu City, Cebu, 6015 Mactan, Philippines, Punta Engaño Road, Lapu-Lapu City, Cebu, Mactan Island, 6015, Philippines
Price range: Prices for upcoming dates start at $253 per night (We Price Match)
Rating: 8.8

Room Info & Price Facilities House Rules The Fine Print Our Guests’ Experiences (919)

Shangri-La's Mactan Resort & Spa

Punta Engaño Road, Lapu-Lapu City, Cebu, 6015 Mactan, Philippines –

Traveler photo of Mactan by Svetlana

Hong Kong · June 9, 2016

Lock in a great price for Shangri-La's Mactan Resort & Spa – rated 8.8 by recent guests!

to get started.

Great swimming pools, absolutelly fantastic food, comfortable accommodation, amazing beach, unbeliavable hospitable staff.

Tibor, Czech Republic

Cleanliness and state of the art facilities. Gym, sauna and shower were very good. Beach has always been topnotch.

Great, Singapore

Shangri-La's Mactan Resort & Spa hotel is amazing and staff is incredibly friendly! Breakfast was quite good. Accommodation is well maintained, everything worked in a proper way. 6th floor is the best choice. Swimming pools are stunning - two for children, one common big pool with different depth, one ocean front private pool for Club guests. The best treasures of this hotel are it's paradise beach and crystal-clear sea with fishes and other marine life. We are very grateful to all Shangri-La's resort staff and want to come back again!

Roman_from_korea, South Korea

The Shangri-la Mactan was the best of all hotels we`ve stayed in our trip. Except for some staffs that were not so friendly, unlike Marco Polo and Montebello hotels. But everything else was excellent.

Berns, Japan

Staff were amazing. Smiles, welcoming. Comfortable and a range of activities that kept my 14 yr old daughter happy. Rails outside to dry clothes and towels. Detergent in bathroom. All basics covered. Breakfast and food very good. Subtle but lovely touches eg the person in the health club preparing a cold water for me plus laundry bag. Staff Lanie at dive centre being very attentive as I am not a good swimmer. Turned a struggle exercise to something pleasant, made all the difference

Hal, Singapore

The resort was everything we wanted for our week in Cebu... a short drive from the airport, pretty much all the services & facilities you would expect, and nice friendly & helpful staff! Loved the access to the open water, especially the private marine sanctuary which had a surprisingly high volume of sea-life in it (for something that was so heavily used every day).

Stan, Australia

I love everything in the hotel! The staff are extra friendly and nice.. especially to young children. The whole hotel exudes luxury and class. Provides activities for all ages! Our 3 days stay wasn't enough to do all of it! (will definitely be back)-- my family didn't have the need to leave the hotel and tour Cebu! And the food was exquisite! (we love the breakfast and food at acqua)

Dindi, Philippines

Friendly and knowledgeable staff, Ocean Wing Amenities (Pool/Pool Staff, Aqua, Lounge), Beach activities and staff, Paradise Island, Ocean Wing concierge desk staff, Gym staff and amenities;

Nicholas, Japan

The staff and the kind of service in and out side of the hotel. They surprised us with a cake and a bottle of wine when we came back to our room since it was our anniversary.

Nyceddg, Philippines

The cool and accommodating front staff and manager.

James, Philippines

Experience World-class Service at Shangri-La's Mactan Resort & Spa

One of our top picks in Mactan – and a guest favorite.

This property is a 4-minute walk from the beach. Shangri-La's Mactan Resort offers a luxurious beach escape with an outdoor pool and both free in-room WiFi and wired internet. In addition to 9 dining options, it also houses CHI, one of the largest spas in Asia.

Shangri-La's Mactan Resort & Spa is a 15-minute drive from Mactan-Cebu International Airport. Guests who drive can enjoy free on-site parking.

Spread over 2 separate wings, the spacious air-conditioned rooms have private balconies overlooking the Mactan Sea and tropical landscaped grounds. Each room provides an exclusive pillow menu, minibar and cable/satellite TV. Rooms in the Ocean Wing have a separate driveway/entrance and sunrise views.

CHI, The Spa features a relaxing menu of massage and beauty therapies, which guests can enjoy in private spa villas. Shangri-La also provides a well-equipped gym and tennis courts, ideal for a refreshing workout.

Fresh seafood is served at the Cowrie Cove, and Acqua offers Italian cuisine. Alternative dining options include Cantonese food at Tea of Spring, and international buffet at Tides. Cocktails and light snacks are available at the hotel's 5 bars and lounges.

This property also has one of the top-rated locations in Mactan! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

This property is also rated for the best value in Mactan! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Shangri-La's Mactan Resort & Spa has been welcoming Booking.com guests since Sept 17, 2010
Hotel Chain : Shangri-La Hotels & Resorts

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Most Popular Facilities

Airport Shuttle

Beachfront

Free WiFi

Outdoor Pool

Free Parking

Non-Smoking Rooms

Good for couples – they rated the facilities 9.1 for two-person stays.

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Guests Love...

“great pool area”
99 related reviews

“wonderful staff”
65 related reviews

“excellent quality of food”
60 related reviews

Top Location: Highly rated by recent guests (8.7)

Breakfast Info

Continental, Asian, American, Buffet

Free WiFi
Guests consistently rate the WiFi as excellent

Free Private Parking Available On Site

Activities:

Tennis Court

Fitness Center

Golf Course (within 2 miles)

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Rooms

Adults

Children

Fits	Room Type
+ Max adults: 2 Max children: 2 (up to 11 years of age)	Deluxe Room (Main Wing) - Special Offer 2 twin beds or 1 king bed	Show prices
댴 Private bathroom Room Size: 366 ft² This twin/double room has a balcony, seating area and sofa. Guests staying for a minimum of 3 nights enjoy the following benefits: - Daily buffet breakfast for 2 adults and 2 children (below 11 years old) - Complimentary in-room wired internet and WiFi access - Complimentary late check-out at 16:00 - Choice of 1 exclusive benefit - Arrival airport transfer, Departure airport transfer, Dining credit of PHP 4500 nett per stay (exclude breakfast), or Chi Spa credit of PHP 4500 nett per stay Room Facilities: Minibar, Shower, Bathtub, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Desk, Ironing facilities, Sitting area, Free toiletries, DVD Player, Toilet, Bathroom, Slippers, Satellite channels, Cable channels, Bathtub or shower, Carpeted, Interconnecting room(s) available, Flat-screen TV, Sofa, Wake-up service, Alarm clock, Electric kettle, Wardrobe/Closet, Garden view, Towels, Drying rack for clothing, Toilet paper , Pool Towels, Bottle of Water, Fruit, Trash cans, Wine glasses, Toothbrush, Shampoo, Conditioner, Body soap, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 11 years of age)	Ocean Club (Ocean Wing) - Special Offer 2 twin beds or 1 king bed	Show prices
댴 Private bathroom Room Size: 388 ft² This twin/double room has a balcony, electric kettle and DVD player. Guests staying for a minimum of 3 nights enjoy the following benefits: - Daily buffet breakfast for 2 adults and 2 children (below 11 years old) - Complimentary in-room wired internet and WiFi access - Complimentary late check-out at 16:00 - Choice of 1 exclusive benefit - Arrival airport transfer, Departure airport transfer, Dining credit of PHP 4500 nett per stay (exclude breakfast), or Chi Spa credit of PHP 4500 nett per stay Room Facilities: Minibar, Shower, Bathtub, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Desk, Ironing facilities, Sitting area, Free toiletries, DVD Player, Toilet, Bathroom, Slippers, Satellite channels, Cable channels, Bathtub or shower, Carpeted, Interconnecting room(s) available, Flat-screen TV, Sofa, Wake-up service, Alarm clock, Electric kettle, Executive Lounge Access, iPod dock, Wardrobe/Closet, Sea view, Towels, Upper floors accessible by elevator, Drying rack for clothing, Toilet paper , Pool Towels, Bottle of Water, Fruit, Trash cans, Wine glasses, Toothbrush, Shampoo, Conditioner, Body soap, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 11 years of age)	Premier Room (Ocean Wing) - Special Offer) 2 twin beds or 1 king bed	Show prices
댴 Private bathroom Room Size: 366 ft² This twin/double room features a balcony, bathrobe and sofa. Guests staying for a minimum of 3 nights enjoy the following benefits: - Daily buffet breakfast for 2 adults and 2 children (below 11 years old) - Complimentary in-room wired internet and WiFi access - Complimentary late check-out at 16:00 - Choice of 1 exclusive benefit - Arrival airport transfer, Departure airport transfer, Dining credit of PHP 4500 nett per stay (exclude breakfast), or Chi Spa credit of PHP 4500 nett per stay Room Facilities: Minibar, Shower, Bathtub, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Desk, Ironing facilities, Sitting area, Free toiletries, DVD Player, Toilet, Bathroom, Slippers, Satellite channels, Cable channels, Bathtub or shower, Carpeted, Interconnecting room(s) available, Flat-screen TV, Sofa, Wake-up service, Alarm clock, Electric kettle, Wardrobe/Closet, Towels, Drying rack for clothing, Toilet paper , Pool Towels, Bottle of Water, Fruit, Trash cans, Wine glasses, Toothbrush, Shampoo, Conditioner, Body soap, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 11 years of age)	Deluxe Sea View (Main Wing) - Special Offer 2 twin beds or 1 king bed	Show prices
댴 Private bathroom Room Size: 366 ft² This twin/double room features a balcony, iPod dock and minibar. Guests staying for a minimum of 3 nights enjoy the following benefits: - Daily buffet breakfast for 2 adults and 2 children (below 11 years old) - Complimentary in-room wired internet and WiFi access - Complimentary late check-out at 16:00 - Choice of 1 exclusive benefit - Arrival airport transfer, Departure airport transfer, Dining credit of PHP 4500 nett per stay (exclude breakfast), or Chi Spa credit of PHP 4500 nett per stay Room Facilities: Minibar, Shower, Bathtub, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Desk, Ironing facilities, Sitting area, Free toiletries, DVD Player, Toilet, Bathroom, Slippers, Satellite channels, Cable channels, Bathtub or shower, Carpeted, Interconnecting room(s) available, Flat-screen TV, Sofa, Wake-up service, Alarm clock, Electric kettle, Wardrobe/Closet, Sea view, Towels, Drying rack for clothing, Toilet paper , Pool Towels, Bottle of Water, Fruit, Trash cans, Wine glasses, Toothbrush, Shampoo, Conditioner, Body soap, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 3 Max children: 2 (up to 11 years of age)	Panorama Suite (Ocean Wing) - Special Offer 2 twin beds or 1 king bed	Show prices
댴 Private bathroom Room Size: 775 ft² This twin/double room has a balcony, air conditioning and satellite TV. Guests staying for a minimum of 3 nights enjoy the following benefits: - Daily buffet breakfast for 2 adults and 2 children (below 11 years old) - Complimentary in-room wired internet and WiFi access - Complimentary late check-out at 16:00 - Choice of 1 exclusive benefit - Arrival airport transfer, Departure airport transfer, Dining credit of PHP 4500 nett per stay (exclude breakfast), or Chi Spa credit of PHP 4500 nett per stay Room Facilities: Minibar, Shower, Bathtub, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Desk, Ironing facilities, Sitting area, Free toiletries, DVD Player, Toilet, Bathroom, Walk-in closet, Slippers, Satellite channels, Cable channels, Bathtub or shower, Carpeted, Interconnecting room(s) available, Flat-screen TV, Sofa, Wake-up service, Alarm clock, Electric kettle, Executive Lounge Access, iPod dock, Wardrobe/Closet, Sea view, Coffee machine, Towels, Dining table, Drying rack for clothing, Toilet paper , Toilet With Grab Rails, Adapted Bath, Walk-in Shower, Pool Towels, Bottle of Water, Fruit, Trash cans, Wine glasses, Toothbrush, Shampoo, Conditioner, Body soap, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 11 years of age)	Deluxe Room (Main Wing) 2 twin beds or 1 king bed	Show prices
댴 Private bathroom Room Size: 366 ft² Offering garden views from a balcony, this air-conditioned room has a TV, minibar and personal safe. Private bathroom has a bathtub. Room Facilities: Minibar, Shower, Bathtub, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Desk, Ironing facilities, Sitting area, Free toiletries, DVD Player, Toilet, Bathroom, Slippers, Satellite channels, Cable channels, Bathtub or shower, Carpeted, Interconnecting room(s) available, Flat-screen TV, Sofa, Wake-up service, Alarm clock, Electric kettle, Wardrobe/Closet, Garden view, Towels, Drying rack for clothing, Toilet paper , Pool Towels, Bottle of Water, Fruit, Trash cans, Wine glasses, Toothbrush, Shampoo, Conditioner, Body soap, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 11 years of age)	Deluxe Sea View (Main Wing) 2 twin beds or 1 king bed	Show prices
댴 Private bathroom Room Size: 366 ft² Offering sea views from a balcony, this air-conditioned room has a TV, minibar and personal safe. Private bathroom has a bathtub. Room Facilities: Minibar, Shower, Bathtub, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Desk, Ironing facilities, Sitting area, Free toiletries, DVD Player, Toilet, Bathroom, Slippers, Satellite channels, Cable channels, Bathtub or shower, Carpeted, Interconnecting room(s) available, Flat-screen TV, Sofa, Wake-up service, Alarm clock, Electric kettle, Wardrobe/Closet, Sea view, Towels, Drying rack for clothing, Toilet paper , Pool Towels, Bottle of Water, Fruit, Trash cans, Wine glasses, Toothbrush, Shampoo, Conditioner, Body soap, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 11 years of age)	Premier Room (Ocean Wing) 2 twin beds or 1 king bed	Show prices
댴 Private bathroom Room Size: 366 ft² Featuring a balcony, this air-conditioned room has a TV, minibar and personal safe. Private bathroom has a bathtub. Room Facilities: Minibar, Shower, Bathtub, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Desk, Ironing facilities, Sitting area, Free toiletries, DVD Player, Toilet, Bathroom, Slippers, Satellite channels, Cable channels, Bathtub or shower, Carpeted, Interconnecting room(s) available, Flat-screen TV, Sofa, Wake-up service, Alarm clock, Electric kettle, Wardrobe/Closet, Towels, Drying rack for clothing, Toilet paper , Pool Towels, Bottle of Water, Fruit, Trash cans, Wine glasses, Toothbrush, Shampoo, Conditioner, Body soap, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 11 years of age)	Ocean Club (Ocean Wing) 2 twin beds or 1 king bed	Show prices
댴 Private bathroom Room Size: 388 ft² On the Club floor, this room provides access to the Ocean Club Lounge, which includes free refreshments all day. The room also has views of the ocean, a private balcony, a safe and a private bathroom with a bathtub. Room Facilities: Minibar, Shower, Bathtub, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Desk, Ironing facilities, Sitting area, Free toiletries, DVD Player, Toilet, Bathroom, Slippers, Satellite channels, Cable channels, Bathtub or shower, Carpeted, Interconnecting room(s) available, Flat-screen TV, Sofa, Wake-up service, Alarm clock, Electric kettle, Executive Lounge Access, iPod dock, Wardrobe/Closet, Sea view, Towels, Upper floors accessible by elevator, Drying rack for clothing, Toilet paper , Pool Towels, Bottle of Water, Fruit, Trash cans, Wine glasses, Toothbrush, Shampoo, Conditioner, Body soap, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 3 Max children: 2 (up to 11 years of age)	Panorama Suite (Ocean Wing) 2 twin beds or 1 king bed	Show prices
댴 Private bathroom Room Size: 775 ft² Offers uninterrupted views of the Mactan Channel and nearby islands. The suite provides a private balcony, a separate living and dining area and a marble private bathroom with a bathtub and separate shower facilities. Benefits include: - Free daily buffet breakfast - Free use of the Ocean Club Lounge with free refreshments throughout the day Room Facilities: Minibar, Shower, Bathtub, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Bathrobe, Desk, Ironing facilities, Sitting area, Free toiletries, DVD Player, Toilet, Bathroom, Walk-in closet, Slippers, Satellite channels, Cable channels, Bathtub or shower, Carpeted, Interconnecting room(s) available, Flat-screen TV, Sofa, Wake-up service, Alarm clock, Electric kettle, Executive Lounge Access, iPod dock, Wardrobe/Closet, Sea view, Coffee machine, Towels, Dining table, Drying rack for clothing, Toilet paper , Toilet With Grab Rails, Adapted Bath, Walk-in Shower, Pool Towels, Bottle of Water, Fruit, Trash cans, Wine glasses, Toothbrush, Shampoo, Conditioner, Body soap, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children

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6 Reasons to Choose Shangri-La's Mactan Resort & Spa

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929 independent reviews

The staff speaks English

Booking is safe

One of our top picks in Mactan

Area Info –

Closest Landmarks

Mactan Shrine 0.5 miles
Cebu Doctors' University 6.1 miles
SM City Cebu 7.1 miles
Museo Sugbo 7.9 miles
Cebu IT Park 7.9 miles
Fort San Pedro 8 miles
Ayala Center Cebu 8 miles
Yap Sandiego Ancestral House 8.1 miles
Cebu Heritage Monument 8.1 miles
University of Visayas 8.2 miles

Restaurants & Markets

Abaca Boutique Restaurant Restaurant 0.7 miles
Saac Public Market Market 2 miles
Savemore Supermarket Supermarket 2.9 miles
Starbucks Coffee Cafe/Bar 4.3 miles
Liv Super Club Cafe/Bar 8.5 miles
The Pig and Palm Restaurant 11.4 miles
Hola Espana Restaurant 0.2 miles

Closest Airports

Mactan Cebu International Airport 3 miles
Tagbilaran Airport 46.6 miles

What Travelers Love About This Location

“Great swimming pools, absolutelly fantastic food, comfortable accommodation, amazing beach, unbeliavable hospitable staff.”

Tibor

Czech Republic

“Cleanliness and state of the art facilities. Gym, sauna and shower were very good. Beach has always been topnotch.”

Great hotel but too strict

Singapore

“Shangri-La's Mactan Resort & Spa hotel is amazing and staff is incredibly friendly! Breakfast was quite good. Accommodation is well maintained, everything worked in a proper way. 6th floor is the best choice. Swimming pools are stunning - two for children, one common big pool with different depth, one ocean front private pool for Club guests. The best treasures of this hotel are it's paradise beach and crystal-clear sea with fishes and other marine life. We are very grateful to all Shangri-La's resort staff and want to come back again!”

Roman_from_Korea

South Korea

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4 Restaurants On Site

Tides

Menu: Buffet

Food: American, Chinese, Japanese, Korean, Local, Asian

Open for: Breakfast, Lunch, Dinner
Tea of Spring

Menu: À la carte

Food: Chinese

Open for: Lunch, Dinner
Acqua

Menu: À la carte

Food: Italian

Open for: Lunch, Dinner

Cowrie Cove

Menu: À la carte

Food: Seafood

Open for: Dinner

Good to Know

Check-in

From 2:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! All children under 11 years stay free of charge when using existing beds.

Free! One child under 2 years stays free of charge in a crib.

One older child or adult is charged PHP 2455 per person per night in an extra bed.

The maximum number of extra beds/cribs in a room is 1.

Any type of extra bed or crib is upon request and needs to be confirmed by management.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Cards accepted at this property

Hover over the cards for more info.

Or, take a look at these appealing alternatives:

Waterfront Airport Hotel and Casino has a location score of 9
Abaca Boutique Resort has a review score of 9.6

#2 out of 48 hotels in Mactan, based on 13,168 verified guest reviews.

The Fine Print

Buffet meals are available for children, charges apply:

Children (5 years old and below) - Up to 2 children per room enjoy complimentary buffet meals at the all-day dining restaurant when accompanied by at least 1 paying adult. Additional children (5 years old and below) will be chargeable at 50% off the adult buffet price.

Children (from 6 to 11 years old) - 50% off the adult buffet price.

===
With effect from 15 November 2016, please note that the Ocean Wing swimming pool will be exclusively for guests staying in the Ocean Wing rooms and suites only.

===
Starting 1 December 2016, the property can arrange for airport transportation services at the following charges:
Volkswagen Jetta (4-seater) - PHP 1,200 per car per way or USD 24 net per way
BMW Series 5 (3-seater) - PHP 2,500 per car per way or USD 50 net per way
Toyota Fortuner (8-seater) - PHP 1,450 per car per way or USD 29 net per way
Toyota Grandia (8-seater) - PHP 1,450 per car per way or USD 29 net per way
Shuttle Bus (25-seater bus) - PHP 200 net per person/way or USD 4 net per person/way

An airport representative wearing a red coat and holding the Shangri-La logo will assist & meet you at the arrival hall.

===
The Rainbow Runner speedboat takes guests on a scenic ride along the Mactan Channel from the Cebu Yacht Club to the resort in 25 minutes at the following charges:
Rainbow Runner Speedboat (Min 4 Adults per trip)
PHP 2500 net per person per way or USD 50.00 net per person/way

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

See all guest reviews for Shangri-La's Mactan Resort & Spa

Newest Reviews for Shangri-La's Mactan Resort & Spa

August 11, 2017

Tibor
Czech Republic

2 helpful votes
9.6

“The best resort I visited ever!”
- • Leisure trip
- • Family with young children
- • Deluxe Room (Main Wing) - Special Offer
- • Stayed 7 nights
눇Great swimming pools, absolutelly fantastic food, comfortable accommodation, amazing beach, unbeliavable hospitable staff.
August 9, 2017

Anonymous
Hong Kong
7.5

“Nice play but very expensive”
- • Leisure trip
- • Family with young children
- • Deluxe Sea View (Main Wing)
- • Stayed 2 nights
눉Buffet breakfast was quite ordinary
눇Fantastic pool and beach facilities!
August 9, 2017

Great
Singapore
9.2

“It was memorable yet guests should have more flexibility when they have non hotel guests visiting.”
- • Leisure trip
- • Family with young children
- • Deluxe Room (Main Wing)
- • Stayed 3 nights
- • Submitted from a mobile device
눉My friends tried to visit me in my hotel room but the hotel staff won't let them in unless they were registered guests. Really disappointing treatment. Also very strict because of IRONMAN.
눇Cleanliness and state of the art facilities. Gym, sauna and shower were very good. Beach has always been topnotch.
August 8, 2017

Roman_from_Korea
South Korea
Age group: 25 – 34

1 helpful vote
9.2

“Paradise beach and crystal-clear sea”
- • Leisure trip
- • Couple
- • Deluxe Room (Main Wing)
- • Stayed 4 nights
눉Accomadation price could have been a little bit cheaper (or they can give some discounts for returning guests).
눇Shangri-La's Mactan Resort & Spa hotel is amazing and staff is incredibly friendly! Breakfast was quite good. Accommodation is well maintained, everything worked in a proper way. 6th floor is the best choice. Swimming pools are stunning - two for children, one common big pool with different depth, one ocean front private pool for Club guests. The best treasures of this hotel are it's paradise beach and crystal-clear sea with fishes and other marine life. We are very grateful to all Shangri-La's resort staff and want to come back again!
August 7, 2017

Berns Roncesvalles
Japan
Age group: 45 – 54
9.2

“Gorgeous place to stay for honeymooners and water play lovers...”
- • Leisure trip
- • Family with young children
- • Deluxe Room (Main Wing)
- • Stayed 1 night
눉Not all of the staffs were friendly, some of them looked very tired and does not greet their guests at all. Not even a smile for some... but the hotel is excellent and for some staffs that do greet with a smile, marvelous place to stay!
눇The Shangri-la Mactan was the best of all hotels we`ve stayed in our trip. Except for some staffs that were not so friendly, unlike Marco Polo and Montebello hotels. But everything else was excellent.
August 6, 2017

Hal Serudin
Singapore
Age group: 45 – 54

2 helpful votes
9.2

“Excellent, award winning resort”
- • Leisure trip
- • Family with young children
- • Deluxe Sea View (Main Wing)
- • Stayed 4 nights
눉Minor items - bathroom not the latest eg no rain shower. Chair screeches across wooden floor. Location as a resort double edged sword - away from bustling city (very busy), so at least 45 mins to get into Cebu due to congestion. Concierge didn't really know where to rent motorbike
눇Staff were amazing. Smiles, welcoming. Comfortable and a range of activities that kept my 14 yr old daughter happy. Rails outside to dry clothes and towels. Detergent in bathroom. All basics covered. Breakfast and food very good. Subtle but lovely touches eg the person in the health club preparing a cold water for me plus laundry bag. Staff Lanie at dive centre being very attentive as I am not a good swimmer. Turned a struggle exercise to something pleasant, made all the difference
August 6, 2017

Stan
Australia

1 helpful vote
9.6

“A fantastic place to unwind, relax, and recharge!”
- • Leisure trip
- • Couple
- • Deluxe Sea View (Main Wing)
- • Stayed 4 nights
눉Access to and from the resort could be facilitated better by the resort... 30-45 minute waits for taxis were advised by the staff, it ended up being easier and cheaper to book our own cars via Grab. The resort could arrange a steady flow of taxis in so supply would meet the demand.
눇The resort was everything we wanted for our week in Cebu... a short drive from the airport, pretty much all the services & facilities you would expect, and nice friendly & helpful staff! Loved the access to the open water, especially the private marine sanctuary which had a surprisingly high volume of sea-life in it (for something that was so heavily used every day).
August 5, 2017

Jj
Philippines
10

Exceptional
- • Leisure trip
- • Family with young children
- • Deluxe Sea View (Main Wing)
- • Stayed 1 night
- • Submitted from a mobile device
눇Everything
August 4, 2017

Wei
Malaysia
7.9

Good
- • Leisure trip
- • Couple
- • Deluxe Sea View (Main Wing)
- • Stayed 2 nights
- • Submitted from a mobile device
눉Buffet at the tides are over rated and too crowded
July 25, 2017

Anonymous
Singapore
7.1

Good
- • Leisure trip
- • Group of friends
- • Deluxe Room (Main Wing)
- • Stayed 3 nights
- • Submitted from a mobile device
눉Bus pick up person didn't wait for me and I had to walk everywhere and ended up asking other hotel to call Shangri-La
눇Swimming pool and beach
July 25, 2017

Dindi
Philippines
10

“Family Vacation with a 2yr old.”
- • Leisure trip
- • Family with young children
- • Deluxe Room (Main Wing)
- • Stayed 2 nights
눇I love everything in the hotel! The staff are extra friendly and nice.. especially to young children. The whole hotel exudes luxury and class. Provides activities for all ages! Our 3 days stay wasn't enough to do all of it! (will definitely be back)-- my family didn't have the need to leave the hotel and tour Cebu! And the food was exquisite! (we love the breakfast and food at acqua)
July 24, 2017

Nicholas
Japan
7.5

“Excellent property, but needs to improve its communication internally”
- • Leisure trip
- • Couple
- • Deluxe Sea View (Main Wing)
- • Stayed 5 nights
눉There was an issue where although I used the "pay at property option" and gave them the credit card I wanted to use for my bill when I checked in, the accounting department put a temporary authorization on the card attached to my booking.com profile. This was a pain in the neck as I had to call booking.com and my bank (both overseas numbers) during my stay. The staff member at Shangri-La who assisted me with the billing issue was helpful, but this should not have occurred in the first place.
눇Friendly and knowledgeable staff, Ocean Wing Amenities (Pool/Pool Staff, Aqua, Lounge), Beach activities and staff, Paradise Island, Ocean Wing concierge desk staff, Gym staff and amenities;
July 21, 2017

nyceddg
Philippines
8.3

“👍”
- • Leisure trip
- • Family with young children
- • Deluxe Sea View (Main Wing)
- • Stayed 1 night
- • Submitted from a mobile device
눇The staff and the kind of service in and out side of the hotel. They surprised us with a cake and a bottle of wine when we came back to our room since it was our anniversary.
July 17, 2017

James
Philippines
Age group: 35 – 44
9.2

“It was great”
- • Leisure trip
- • Family with young children
- • Deluxe Room (Main Wing)
- • Stayed 1 night
- • Submitted from a mobile device
눉The room was quite dusty you can see it with direct light.
눇The cool and accommodating front staff and manager.
July 12, 2017

Ofelia
Philippines
8.3

“Perfect break”
- • Leisure trip
- • Family with young children
- • Ocean Club (Ocean Wing)
- • Stayed 2 nights
- • Submitted from a mobile device
눉The cost
눇Perfect for people of all ages

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