The best time to visit our property or Mactan for a perfect beach holiday is during the months of May and November. The weather is pleasant during this period and you’ll get to enjoy lesser crowd. If you want to enjoy the heat of the sun, temperatures are high during March and April. The weather in the Philippines is unpredictable and we could only control the world-class service that we provide to ensure a perfect holiday or stay for our guests.

Yes, 1 bedroom Veranda & Panorama Suites (3A+1Child) or 2 bedroom Shangri-La Suite in the Main Wing (can accommodate 5 persons in total). Please note that all suites mentioned are subject to room availability at point of booking.

Dear Sir or Madame, May we ask for the following details below so that we could revert to you the soonest possible: Guest name: Company name (if applicable): Dates of stay: No. of occupants: Email Address: Thank you.

Yes

Kindly advise booking reference and complete name for us to note the request of an early check-in request subject to room availability at check-in.

Dear Sir/ Madam, Greetings from Shangri-La's Mactan Resort & Spa! Thank you for your inquiry. As for the photoshoot, one of our requirement is a confirmed overnight stay. Once confirmed, we shall send you our PhotoShoot Form for you to fill out, this will then be forwarded to our Communications team for approval. May we know if you have confirmed the booking with us? Please help advise confirmation number for us to retrieve. Thank you and we hope to hear from you.

Dear Sir/Madam, May we ask for the Guest Name and booking reference? Thank you.

Dear Ms. Parrot, Greetings! We can allow maximum 3 adults in the room on a triple sharing rates with breakfast for 3 pax and an extra bed. Thank you.

Dear Sir / Madam, Greetings! Thank you for the inquiry. Should you book direct to Shangri-La Mactan, we can extend Airline industry rate. Hope this email finds you well. Should you have any further concerns please let us know.

Yes we do have connecting rooms for Deluxe Family to Deluxe Seaview, however, this is very limited and subject to availability

Dear Sir / Madam, Greetings! Should you wish to arrange for airport transfers, please allow us to introduce to you Five-Star Journeys. You can arrange a stress-free and convenient BMW limousine car pick up and drop off from and to the Mactan - Cebu International Airport. BMW Series 5 (3-seater car) Php 3,000 net per way or USD 60.00 net per way Volkswagen Santana/Volkswagen (3-seater car) Php 1,600 net per way or USD 32.00 net per way Toyota Fortuner (4-seater car) Php 2,000 net per way or USD 40.00 net per way Toyota Grandia Van (8-seater car) Php 2,000 net per way or USD 40.00 net per way Shuttle Bus *Complimentary for Ocean Wing, Ocean Club and Suite staying guests (25-seater bus) Php 200 net per person, per way or USD 4.00 net per person/way An airport representative wearing a red coat and holding the Shangri-La logo will assist & meet you at the arrival hall.

Dear Sir/ Madam, Dear Sir/Madam, Please see our reply to your queries below: Which among these rooms have a sleeper sofa? - Please be advised that Sofa Pull Out beds are installed in our rooms with King Beds. Can I buy jewelmer pearls at the resort?(second request) - Yes, we do have pearls for sale at the Lobby Shop prices would vary on the items. Do this resort have a pool table billiards - Yes, we do have them available at E-Zone 1 hour - PHP 340.00 30 mins. - PHP 225.00 We hope you find this well. Should there be anything more that we may assist you with, please let us know. Thank you and we hope to hear from you.

Good day! We don't allow pets in the resort. We don't allow smoking in the rooms even in the Balcony. We have smoking areas around the resort. We have also our Day use or Beach buddies pass for only 3,000 PHP NET per person.

Regrets, children 15 years old and below and adults 65 years old and above are not yet allowed to check-in at this time during the Moderate General Community Quarantine. Thank you and kindly be guided. Regards, Room Reservations

Dear Sir/Madamme, Greetings from Shangri-La's Mactan Resort & Spa! Please be informed that maximum capacity for our rooms is only 3 adults. Should you wish to book for 17 persons, you will have to book at least 6 rooms.