“Great communication with the property from the start! We needed our room earlier than the standard check in and our room was ready as soon as we left the airport after our 15 hr journey! Such pleasant and helpful staff! Plus the room and amenities are amazing as well as location. Definitely coming back next time we are in Kraków !!”

“Hotel General Manager was hands on, staff exceptionally responsive, location was perhaps best in Cracow!”

“Perfect location, historic building, beautiful comfortable rooms, charms ng, helpful complimentary apples...dried apricots by pool, bottled water...heavenly”

“The location is excellent. The staff is very helpful and the food is good b”

“The level of service here is exquisite. The breakfast is wonderful and they will make fresh eggs, waffles, pancakes, etc. All of the staff is helpful at any time. We were treated well by every member of the staff we encountered. I loved the skylights in our room. Our room was extremely comfortable.”

“Amazing location. Nice, warm, clean room. Very pretty hotel with nice roof top terrace.”

“The grotto swimming pool was amazing: beautiful, romantic, relaxing! Really cover everything about our stay, from the ideal location (between Wawel Castle & Cloth Market) to helpful staff, was superb. We will be returning to Krakow And wouldn’t think of staying anywhere else.”

“Staff was outstanding and very helpful! Central Location to Wawel Castle! Underground pool & Spa was great!”

“We liked the proximity to places of interest. Staff was very helpful. Liked the look of the hotel.”

“Front desk staff were extremely helpful and changed my room when I indicated the room was not to my liking as it faced inward. The staff were both professional and friendly. Restaurant staff were also excellent. In every way a great hotel!”