City view
Washing machine
Free WiFi
Air conditioning
Private Bathroom
Non-smoking rooms
Grocery deliveries

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The property is located in a fully refurbished historical residence which was once the childhood home of Helena Rubinstein, the founder of the HR cosmetic brand. Set within Kraków’s old Jewish district, Kazimierz, Crystal Suites Chez Helena offers air-conditioned rooms with free Wi-Fi and an LCD TV with satellite channels. The Wawel Castle is within a 13-minute walk.

The design interiors of the Chez Helena are modern and elegant, decorated mostly in white with color elements. Each one comes with fully equipped kitchenette, a CD and DVD player as well as an iPod docking station.

Kraków’s Old Town’s Main Market is within 0.9 mi, and Plac Nowy, the center of the district’s night life, is 1,150 feet away from the Crystal Suites. The Remuh Synagogue is less than 150 feet away.

Breakfast is served in the restaurant Kolanko no 6, located 1,000 feet from our apartments. Breakfast is served in the form of a buffet and includes hot dishes (scrambled eggs, sausages, roasted vegetables), cold dishes (salads, tarts, pates, cold cuts, cheese), bread, pastries, muesli, milk, yogurts, jams, coffee, tea, water.

Breakfast is available from Monday to Sunday from 8:00 am to 12:00 pm.

Breakfast for the following day can be ordered at the reception until 6:00 pm.

This is our guests' favorite part of Krakow, according to independent reviews.

Couples in particular like the location – they rated it 9.9 for a two-person trip.

Crystal Suites Chez Helena has been welcoming guests since Mar 2, 2012

Property Highlights

Located in the real heart of Krakow, this property has an excellent location score of 9.8!

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Continental, Vegetarian, Vegan

Reliable Info
Guests say the description and photos for this property are very accurate.


Select dates to see this property's availability and prices

Accommodation Type
Bedroom :
1 full bed
Living room:
1 sofa bed
Bedroom :
2 twin beds
Living room:
1 sofa bed
Bedroom 1:
2 twin beds
Bedroom 2:
2 twin beds
Living room:
1 sofa bed
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • the price states that a good breakfast is included but the accommodation is an apartment so what will the breakfast be? Thank you
    As mentioned in description of our property, breakfast is served in nearby restaurant Kolanko no. 6 (approx 300m from our building). It is buffet breakfast served between 8:00 and 12:00 every day.
    Answered on 22 January 2023
  • Dzień dobry, chciałam zamówić apartament na jedną noc. Rozumiem, że teraz możliwe są tylko podróże służbowe. Ja w takiej właśnie będę ale zastanawiam się czy muszę to jakoś udowadniać? Jakiego rodzaju dokument miałabym pokazać. Dziękuję, Ela Iwaszkiewicz-Eggebrecht
    Dzień dobry, po przyjeździe zostanie Pani poproszona o podpisanie oświadczenia o służbowym charakterze Pani pobytu. Oczywiście każde dodatkowe pisemne potwierdzenie (np. od Pani przełożonego) będzie mile widziane. Pozdrawiam, Anna Czerni
    Answered on 15 December 2020
  • Hi there, would you be kind enough to let me know if the Deluxe with Courtyard View room has got a small balcony and which floor is it on please? Thank you.
    Yes, the one located on 2nd floor of our building has balcony. Please note that we usually guarantee specific apartments in case of direct reservations. In case of OTA, we guarantee apartment category. Of course if possible, we'll honor your request.
    Answered on 19 January 2022
  • dzien dobry. czy macie parking na mieszkaniu? dziękuję
    Nie posiadamy własnego parkingu - w pobliżu budynku (ok 200 m) znajdują się 2 płatne parkingi strzeżone (koszt ok 70zł/doba).
    Answered on 9 January 2023

Managed by Crystal Suites

Company review score: 9.8Based on 142 reviews from 2 properties
2 managed properties

Company info

We are the local people, proud of our heritage. We strongly believe that visiting other countries is one of the most opening experience one can get. By knowing this, it makes us especially eager to help our guests, that choose Krakow amongst other beautiful Polish cities, to learn a bit about our history and culture, feel welcome and experience Krakow to the fullest.

Property info

Crystal Suites chez Helena is located in boutique residence built between XIX and XX century, which was for sure a witness of many crucial historical events. Regaining of independence, brutality of II World War, years of communism are just a few worth to mention. What is particularly unique about our location is that it was once a childhood home of Helena (Chaja) Rubinstein, founder of HR cosmetic brand and one of the world’s richest woman during XX century. Each apartment was named after one of Helena’s sister and each one has its own unique feel and design. Tasteful interiors of Crystal Suites chez Helena were background of fashion photoshoots on multiple occasions.

Neighborhood info

Szeroka street is one of the historical centres of Kazimierz, the old Jewish disctrict, which was once a separate town. Three synagogues (Old, Wolf Popper, Remah) are the living proof of these times. Szeroka is also a main base for a week long Jewish Culture Festival, which take place every year in June. Szeroka is filled with traditional polish/jewish restaurants and within 5 minutes walking distance you will find the cultural centre of Kazimierz - Plac Nowy. In the mornings this little square hosts small fruit/vegetable stalls (vintage accessories on weekends), but at night, dozens of cafes and bars gathers all those who want to try famous Krakow's night life. However noises of the night life culture does not affect a quiet Szeroka street. With the guardian in form of the police station just on the other side of the street, guests can sleep tight!

Languages Spoken

Area info *
Amenities of Crystal Suites Chez Helena
Great facilities! Review score, 9.3
Most popular amenities
Free WiFi
Airport shuttle
Family rooms
Non-smoking rooms
Designated smoking area
Air conditioning
No parking available.
WiFi is available in all areas and is free of charge.
  • Dining table
  • Coffee machine
  • Cleaning products
  • Toaster
  • Stovetop
  • Kitchenware
  • Electric kettle
  • Washing machine
  • Dishwasher
  • Microwave
  • Refrigerator
  • Kitchenette
  • Linens
  • Wardrobe or closet
  • Alarm clock
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Living Area
  • Dining area
  • Sitting area
  • Desk
Media & Technology
  • iPod dock
  • Flat-screen TV
  • Satellite channels
  • CD player
  • Radio
  • TV
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
  • Hypoallergenic
  • Hardwood or parquet floors
  • Private entrance
  • Ironing facilities
  • Iron
Food & Drink
  • Fruit
    Additional charge
  • Grocery deliveries
    Additional charge
  • Tea/Coffee maker
Outdoor & View
  • View
Building Characteristics
  • Private apartment in building
  • Airport shuttle
    Additional charge
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Express check-in/out
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Family rooms
  • Non-smoking rooms
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Key access
  • Safe
Languages Spoken
  • English
  • Polish

House rules

Crystal Suites Chez Helena takes special requests – add in the next step!


From 1:00 PM

Guests are required to show a photo ID and credit card at check-in

You need to let the property know what time you'll be arriving in advance.


Until 11:00 AM



Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of PLN 500 is required on arrival. That's about 118.21USD. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 5 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 4 years
Crib upon request

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction

There's no age requirement for check-in

Maestro Mastercard Visa Diners Club American Express Cash is not accepted Crystal Suites Chez Helena accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking is not allowed.


Parties/events are not allowed

Quiet hours

Guests need be quiet between 10:00 PM and 6:00 AM.


Pets are not allowed.

The fine print

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

This property does not accommodate bachelor(ette) or similar parties.

Please inform Crystal Suites Chez Helena of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of PLN 500 is required on arrival. That's about 118.21USD. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Crystal Suites Chez Helena

  • The prices at Crystal Suites Chez Helena may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Crystal Suites Chez Helena offers the following activities/services (charges may apply):

    • Check-in at Crystal Suites Chez Helena is from 1:00 PM, and check-out is until 11:00 AM.

    • Crystal Suites Chez Helena is 0.9 miles from the center of Krakow.

    • You can choose from a number of accommodation options at Crystal Suites Chez Helena (subject to availability) that have:

      • 1 bedroom
      • 2 bedrooms

      For more detailed info, check the accommodation option(s) breakdown on this page.

    • You can choose from a number of accommodation options at Crystal Suites Chez Helena (subject to availability) that can accommodate:

      • 2 guests
      • 3 guests
      • 4 guests
      • 5 guests

      For more detailed info, check the accommodation option(s) breakdown on this page.

    • Guests staying at Crystal Suites Chez Helena can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

      Breakfast option(s) include:

      • Continental
      • Vegetarian
      • Vegan