City view
Garden
Pet friendly
Indoor swimming pool
Free WiFi
Balcony
Bathtub
Air conditioning
24-hour front desk
Key card access

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Located in Krakow and with St. Florian's Gate reachable within a few steps, Hotel H15 Luxury Palace has concierge services, non-smoking rooms, a garden, free WiFi throughout the property and a bar. Offering a restaurant, the property also has a fitness center, as well as an indoor pool and a sauna. The property provides room service, a 24-hour front desk and organizing tours for guests. The hotel will provide guests with air-conditioned rooms with a desk, a coffee machine, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. At Hotel H15 Luxury Palace all rooms include bed linen and towels. The daily breakfast offers buffet, à la carte or continental options. The accommodation offers 5-star accommodations with a hot tub. Popular points of interest near Hotel H15 Luxury Palace include Krakow Central Station, Lost Souls Alley and St. Mary's Basilica. The nearest airport is John Paul II International Kraków–Balice, 11 miles from the hotel, and the property offers a paid airport shuttle service.

This is our guests' favorite part of Krakow, according to independent reviews.

Couples in particular like the location – they rated it 9.9 for a two-person trip.

Hotel H15 Luxury Palace has been welcoming Booking.com guests since Jun 8, 2020
Hotel chain/brand:
Dobry Hotel

Distance in property description is calculated using © OpenStreetMap

Property Highlights

Located in the heart of Krakow, this hotel has an excellent location score of 9.8

Breakfast Info

Continental, Italian, Full English/Irish, Vegetarian, Vegan, Gluten-free, Asian, American, Buffet, Breakfast to go


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Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
1 queen bed
1 queen bed
1 queen bed
1 queen bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
Bedroom :
1 queen bed
Living room:
1 sofa bed
1 queen bed
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Travel Sustainable Level 2
This property is making considerable investments and efforts towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews
Categories:
Staff
9.6
Facilities
9.6
Cleanliness
9.7
Comfort
9.7
Value for money
9.2
Location
9.8
Free WiFi
9.4
High score for Krakow
Select topics to read reviews:

See what guests loved the most:

  • Izabela
    United States of AmericaUnited States of America
    Staff very helpful and friendly. Beautiful facility and comfy rooms.
  • Anna
    PolandPoland
    This might be my new favorite hotel in Poland ! Room was beautiful and clean. Really spacious with high ceilings . Best location. I like how private it was too.
  • Ahmed
    United Arab EmiratesUnited Arab Emirates
    Every thing is perfect except the high price and you should pay 120 Zloty per night for car parking. Staff cooperative, location perfect also it is very clean and comfortable.
  • Melanie
    United States of AmericaUnited States of America
    Location, room comfort, excellent customer service and staff
  • Ahs
    United Arab EmiratesUnited Arab Emirates
    Everything was amazing 👏🏼 Very kind and friendly staff Great location
  • Gary
    United KingdomUnited Kingdom
    We moved from some hideous apartments. When we first walked in was greeted and made to feel like paying guests. Stunning building and amazing staff all so helpful. Restaurant was great. had the smallest room and was still way bigger than expected....
  • Ina
    IsraelIsrael
    Simply the best stay in Krakow you could imagine. This place is absolutely gorgeous, brand new and beautifully designed. All the facilities are 5 stars, the service is amazing, the room was great, the breakfast was exceptional. Will definitely...
  • Eva
    United States of AmericaUnited States of America
    The elegant and beautiful decor. It smelled great too.
  • Sarah
    United KingdomUnited Kingdom
    stunning property and beautiful decor thoughtfully designed
  • Ivan
    GermanyGermany
    Excellent hotel, really top level as of room and service to spa.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few hours

  • My plane arrives at 23:45 can i check in at 1:00?

    Hello, Thank you for you message Reception desk open 24/7, so welcome in any time, Kind regards, H 15 Luxury Palace
    Answered on 14 June 2022
  • Are your bath robes for sale?

    Dear Guest, Thank you for the question. Unfortunately, we do not have bath robes for sale right now.
    Answered on 28 October 2022
  • Hi, I was wondering if I could ask for two twin beds as we are two friends coming for a weekend.

    I would like to kindly inform you that we can arrange twin beds. We will try our best to meet your expectations.
    Answered on 13 February 2023
  • Hi do u have rooms with twin beds

    Dear Guest, Thank you for the message. Yes, we do have rooms with twin beds. Best regards, Yana Korzh Reception H15 Luxury Palace
    Answered on 23 November 2022
  • Hi there. Can I make a special request I’m celebrating our 6th anniversary and 35th birthday whilst with you I would love to make it as special time!

    Dear Guest, Please, contact reception directly. Kind regards, Front Office
    Answered on 8 June 2022
  • Can I stay in your super deluxe room with a 4 year old (2 adults plus child) Booking gives us 2 rooms which is not relevant

    If this solution is sufficient for you, we can offer a baby crib
    Answered on 6 August 2022
  • Still looking?

Hotel area info *

Restaurants
2 Restaurants On Site

  • Bistro The Hours
    • Cuisine
      International
    • Open for
      Lunch • Dinner • Cocktail hour
    • Ambience
      Modern
  • Restauracja Artesse
    • Cuisine
      European
    • Open for
      Dinner

Amenities of Hotel H15 Luxury Palace
Great facilities! Review score, 9.6

Most popular amenities
Indoor swimming pool
Parking
Free WiFi
Spa
Airport shuttle
Family rooms
Fitness center
Tea/Coffee Maker in All Rooms
Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Garden
Kitchen
  • Coffee machine
Room Amenities
  • Socket near the bed
  • Clothes rack
Pets
Pets are allowed. Charges may apply.
Activities
  • Bicycle rental
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Temporary art galleries
    Additional chargeOff-site
  • Hiking
    Additional chargeOff-site
Living Area
  • Desk
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is available at a location nearby (reservation is not needed) and costs 120 zł per day.
  • Valet parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Car rental
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Locker rooms
  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Massage
  • Spa
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Italian
  • Polish
  • Russian
  • Ukrainian

House rules

Hotel H15 Luxury Palace takes special requests – add in the next step!

Check-in

From 3:00 PM to 12:00 AM

Guests are required to show a photo ID and credit card at check-in

Check-out

From 6:00 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of PLN 500 is required on arrival. That's about 123.76USD. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
3+ years
Extra bed upon request
150 zł per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed. Charges may apply.

Mastercard Visa American Express Cash is not accepted Hotel H15 Luxury Palace accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Children under 16 years old are welcome to use the wellness area daily from 7:00 am to 7:00 pm.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel H15 Luxury Palace of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

A damage deposit of PLN 500 is required on arrival. That's about 123.76USD. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Hotel H15 Luxury Palace

  • Check-in at Hotel H15 Luxury Palace is from 3:00 PM, and check-out is until 12:00 PM.

  • Hotel H15 Luxury Palace is 1,000 feet from the center of Krakow.

  • Hotel H15 Luxury Palace has 2 restaurants:

    • Restauracja Artesse
    • Bistro The Hours

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Hotel H15 Luxury Palace on this page.

  • Guests staying at Hotel H15 Luxury Palace can enjoy a highly-rated breakfast during their stay (guest review score: 9.2).

    Breakfast option(s) include:

    • Continental
    • Italian
    • Full English/Irish
    • Vegetarian
    • Vegan
    • Gluten-free
    • Asian
    • American
    • Buffet
    • À la carte
    • Breakfast to go

  • Hotel H15 Luxury Palace offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Fitness center
    • Sauna
    • Massage
    • Hiking
    • Walking tours
    • Hand massage
    • Tour or class about local culture
    • Couples' massage
    • Locker rooms
    • Fitness
    • Swimming pool
    • Bicycle rental
    • Bike tours
    • Full-body massage
    • Temporary art galleries
    • Head massage
    • Spa facilities
    • Steam room
    • Spa lounge/Relaxation area
    • Spa/Wellness packages
    • Back massage
    • Neck massage
    • Foot massage

  • Room options at Hotel H15 Luxury Palace include:

    • Double
    • Suite
    • Apartment

  • The prices at Hotel H15 Luxury Palace may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.