Hotel H15 Luxury Palace
ul. Św. Jana 15, Old Town, 31-017 Krakow, Poland – Excellent location – show map
Excellent location – rated 9.8/10! (score from 1827 reviews)
Real guests • Real stays • Real opinions
Staff very helpful and friendly. Beautiful facility and comfy rooms.
United States of AmericaThis might be my new favorite hotel in Poland ! Room was beautiful and clean. Really spacious with high ceilings . Best location. I like how private it was too.
PolandEvery thing is perfect except the high price and you should pay 120 Zloty per night for car parking. Staff cooperative, location perfect also it is very clean and comfortable.
United Arab EmiratesLocation, room comfort, excellent customer service and staff
United States of AmericaEverything was amazing 👏🏼 Very kind and friendly staff Great location
United Arab EmiratesWe moved from some hideous apartments. When we first walked in was greeted and made to feel like paying guests. Stunning building and amazing staff all so helpful. Restaurant was great. had the smallest room and was still way bigger than expected. massive bed and bathroom amazing. underfloor heating felt great.
United KingdomSimply the best stay in Krakow you could imagine. This place is absolutely gorgeous, brand new and beautifully designed. All the facilities are 5 stars, the service is amazing, the room was great, the breakfast was exceptional. Will definitely come back for another stay. Thanks for the superb weekend 👏👏👏
IsraelThe elegant and beautiful decor. It smelled great too.
United States of Americastunning property and beautiful decor thoughtfully designed
United KingdomExcellent hotel, really top level as of room and service to spa.
Germany- What guests loved the most:
-
Izabela
United States of America
-
Anna
Poland
-
Ahmed
United Arab Emirates
-
Melanie
United States of America
-
Ahs
United Arab Emirates
-
Gary
United Kingdom
-
Ina
Israel
-
Eva
United States of America
-
Sarah
United Kingdom
-
Ivan
Germany
Categories:
You're eligible for a Genius discount at Hotel H15 Luxury Palace! To save at this property, all you have to do is sign in.
Located in Krakow and with St. Florian's Gate reachable within a few steps, Hotel H15 Luxury Palace has concierge services, non-smoking rooms, a garden, free WiFi throughout the property and a bar. Offering a restaurant, the property also has a fitness center, as well as an indoor pool and a sauna. The property provides room service, a 24-hour front desk and organizing tours for guests. The hotel will provide guests with air-conditioned rooms with a desk, a coffee machine, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. At Hotel H15 Luxury Palace all rooms include bed linen and towels. The daily breakfast offers buffet, à la carte or continental options. The accommodation offers 5-star accommodations with a hot tub. Popular points of interest near Hotel H15 Luxury Palace include Krakow Central Station, Lost Souls Alley and St. Mary's Basilica. The nearest airport is John Paul II International Kraków–Balice, 11 miles from the hotel, and the property offers a paid airport shuttle service.
This is our guests' favorite part of Krakow, according to independent reviews.
Couples in particular like the location – they rated it 9.9 for a two-person trip.
Hotel H15 Luxury Palace has been welcoming Booking.com guests since Jun 8, 2020Hotel chain/brand: Dobry Hotel
Distance in property description is calculated using © OpenStreetMap

See what guests loved the most:
IzabelaUnited States of America
“Staff very helpful and friendly. Beautiful facility and comfy rooms.”
AnnaPoland
“This might be my new favorite hotel in Poland ! Room was beautiful and clean. Really spacious with high ceilings . Best location. I like how private it was too.”
AhmedUnited Arab Emirates
“Every thing is perfect except the high price and you should pay 120 Zloty per night for car parking. Staff cooperative, location perfect also it is very clean and comfortable.”
MelanieUnited States of America
“Location, room comfort, excellent customer service and staff”
AhsUnited Arab Emirates
“Everything was amazing 👏🏼 Very kind and friendly staff Great location”- Gary
United Kingdom
“We moved from some hideous apartments. When we first walked in was greeted and made to feel like paying guests. Stunning building and amazing staff all so helpful. Restaurant was great. had the smallest room and was still way bigger than expected....”
InaIsrael
“Simply the best stay in Krakow you could imagine. This place is absolutely gorgeous, brand new and beautifully designed. All the facilities are 5 stars, the service is amazing, the room was great, the breakfast was exceptional. Will definitely...”- Eva
United States of America
“The elegant and beautiful decor. It smelled great too.”
SarahUnited Kingdom
“stunning property and beautiful decor thoughtfully designed”
IvanGermany
“Excellent hotel, really top level as of room and service to spa.”
Property questions and answersBrowse questions from guests for anything extra you want to know about the propertyThe property usually replies within a few hours
My plane arrives at 23:45 can i check in at 1:00?
Hello, Thank you for you message Reception desk open 24/7, so welcome in any time, Kind regards, H 15 Luxury PalaceAnswered on 14 June 2022Are your bath robes for sale?
Dear Guest, Thank you for the question. Unfortunately, we do not have bath robes for sale right now.Answered on 28 October 2022Hi, I was wondering if I could ask for two twin beds as we are two friends coming for a weekend.
I would like to kindly inform you that we can arrange twin beds. We will try our best to meet your expectations.Answered on 13 February 2023Hi do u have rooms with twin beds
Dear Guest, Thank you for the message. Yes, we do have rooms with twin beds. Best regards, Yana Korzh Reception H15 Luxury PalaceAnswered on 23 November 2022Hi there. Can I make a special request I’m celebrating our 6th anniversary and 35th birthday whilst with you I would love to make it as special time!
Dear Guest, Please, contact reception directly. Kind regards, Front OfficeAnswered on 8 June 2022Can I stay in your super deluxe room with a 4 year old (2 adults plus child) Booking gives us 2 rooms which is not relevant
If this solution is sufficient for you, we can offer a baby cribAnswered on 6 August 2022- Still looking?
Hotel area info *
Restaurants2 Restaurants On Site
- Bistro The Hours
- CuisineInternational
- Open forLunch • Dinner • Cocktail hour
- AmbienceModern
- Restauracja Artesse
- CuisineEuropean
- Open forDinner
Amenities of Hotel H15 Luxury PalaceGreat facilities! Review score, 9.6
- Toilet paper
- Towels
- Bathtub or shower
- Slippers
- Private Bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Shower
- Linens
- Wardrobe or closet
- Outdoor furniture
- Garden
- Coffee machine
- Socket near the bed
- Clothes rack
- Bicycle rentalAdditional charge
- Tour or class about local cultureAdditional charge
- Bike toursAdditional charge
- Walking toursAdditional charge
- Temporary art galleriesAdditional chargeOff-site
- HikingAdditional chargeOff-site
- Desk
- Streaming service (like Netflix)
- Flat-screen TV
- Satellite channels
- Telephone
- TV
- Coffee house on site
- FruitAdditional charge
- Wine/ChampagneAdditional charge
- Special diet meals (on request)
- Breakfast in the room
- Bar
- Minibar
- Restaurant
- Tea/Coffee maker
- Valet parking
- Invoice provided
- Private check-in/out
- Concierge
- Baggage storage
- Tour desk
- Express check-in/out
- 24-hour front desk
- Daily housekeeping
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
- Fax/PhotocopyingAdditional charge
- Meeting/Banquet facilitiesAdditional charge
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safe
- Shuttle serviceAdditional charge
- Pet bowls
- Pet basket
- Air conditioning
- Smoke-free property
- Wake-up service
- Hardwood or parquet floors
- Heating
- Car rental
- Soundproof rooms
- Elevator
- Family rooms
- Ironing facilities
- Facilities for disabled guests
- Airport shuttleAdditional charge
- Non-smoking rooms
- Iron
- Room service
- Lowered sink
- Raised toilet
- Toilet with grab rails
- Wheelchair accessible
- Upper floors accessible by elevator
- Opening times
- Open all year
- All ages welcome
- Pool/Beach towels
- Beach chairs/Loungers
- Locker rooms
- Fitness
- Full-body massage
- Hand massage
- Head massage
- Couples' massage
- Foot massage
- Neck massage
- Back massage
- Spa/Wellness packages
- Spa lounge/Relaxation area
- Steam room
- Spa facilities
- Beach chairs/Loungers
- Hot tub/Jacuzzi
- Massage
- SpaAdditional charge
- Fitness center
- Sauna
- English
- Italian
- Polish
- Russian
- Ukrainian
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Refundable damage deposit
A damage deposit of PLN 500 is required on arrival. That's about 123.76USD. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.
The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.
All cribs and extra beds are subject to availability.
No age restriction
There's no age requirement for check-in
Pets
Pets are allowed. Charges may apply.
Cash is not accepted
Hotel H15 Luxury Palace accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Hotel H15 Luxury Palace of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A damage deposit of PLN 500 is required on arrival. That's about 123.76USD. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
FAQs about Hotel H15 Luxury Palace
-
Check-in at Hotel H15 Luxury Palace is from 3:00 PM, and check-out is until 12:00 PM.
-
Hotel H15 Luxury Palace is 1,000 feet from the center of Krakow.
-
Hotel H15 Luxury Palace has 2 restaurants:
- Restauracja Artesse
- Bistro The Hours
-
Yes, this hotel has a pool. See details about the pool and other facilities on this page.
-
Yes, there's a hot tub. You can find out more about this and the other facilities at Hotel H15 Luxury Palace on this page.
-
Guests staying at Hotel H15 Luxury Palace can enjoy a highly-rated breakfast during their stay (guest review score: 9.2).
Breakfast option(s) include:
- Continental
- Italian
- Full English/Irish
- Vegetarian
- Vegan
- Gluten-free
- Asian
- American
- Buffet
- À la carte
- Breakfast to go
-
Hotel H15 Luxury Palace offers the following activities/services (charges may apply):
- Spa
- Hot tub/Jacuzzi
- Fitness center
- Sauna
- Massage
- Hiking
- Walking tours
- Hand massage
- Tour or class about local culture
- Couples' massage
- Locker rooms
- Fitness
- Swimming pool
- Bicycle rental
- Bike tours
- Full-body massage
- Temporary art galleries
- Head massage
- Spa facilities
- Steam room
- Spa lounge/Relaxation area
- Spa/Wellness packages
- Back massage
- Neck massage
- Foot massage
-
Room options at Hotel H15 Luxury Palace include:
- Double
- Suite
- Apartment
-
The prices at Hotel H15 Luxury Palace may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.