The staff was great!! very nice and welcoming, it was a pleasure for them to help us with everything.. Great location right next to the mall and walk distance to the old city. We very much enjoyed from the coffee/tea machine in the lobby..! breakfast was decent and fresh.

Tom Georgia

This is my go to location every time I'm in Kraków. Everything about the hotel is great. Modern style, clean, new feeling. The rooms are controlled by a tablet -need i say more 😄 Directly in front of the mall and train station. Huge lounge and bar area. Don't hesitate if you're looking to stay here.

Mark United States of America

Beautiful hotel, excellent location, very good breakfast, comfy beds

Sergii Ukraine

Hi, The stay in the hotel was overall amazing, few things that In my opinion needed oprovment: 1. That the front desk explains more abaut the things that the hotel provides like: the option to chose breakfast, that the hotel gives 10% discount on the sopping ( we found out about it only ion the checkout ). 2.The mattres is to hard and the pilows are to big and not comfortable at all. Best regards , Galit S

Galit Israel

Great location, very comfortable room and a great breakfast!

Maarten Netherlands

very clean and modern, perfect location right across the mall and the main train station

Shir Israel

location is great, next to a train station, futuristic room management via tablet

Oleksandr Poland

Puro Hotel is a hotel which works on detail and quality. My first impression was positive as the guy who checked me into my room spoke fluent English and was very professional. My good impression continued as I interacted with more staff and noticed that they all spoke good English, which is a rarity in Poland, and worked professionally. The breakfast buffet was rich. And the location was great, just outside the train station and a good 10 minutes walk from the downtown. The surrounding area is rich in restaurants and shops, but if you are coming to Krakow for partying or sightseeing for multiple days you might feel slightly sheltered from the center of the action. All things considered, this place is to be recommended for those on a short stop in Krakow.

Cristiano Italy

excellent location staff is great especially RAFAL who was the most helpful and sweet staff I had the pleasure of meeting. He went out of his way to help me with technical issues like running Netflix. Wouldnt give up until it worked (screen sharing). RAFAL is the example of excellent customer service. Beds are comfortable and the iPad controls are pretty cool.

Joanna Canada

so close to train station and room was better than expected

Shirley United States of America