“The restaurant is a little expensive and has a limited menu. More light options / bar snacks would be helpful. We received lots of emails regarding covid restrictions which had clearly changed by the time of our arrival - for example we were advised that breakfast buffet was not operating when in fact it was. Similarly, the shuttle service to Funchal was available even though we had been advised that it wasn't. With no information available in the rooms this was a little confusing and perhaps staff could be asked to update guests regarding arrangements upon check in. ”

“Very friendly staff, excellent gardens, great for the golf course”

“Good internet, but very hard mattress, very basic breakfast, for 5* hotel can be much better. Very beautiful ambient, great staff.”

“The grounds and especially the golf course are run down and need a lot of attention. Beautiful formal gardens. Excellent staff”

“Superb breakfast. Amazing staff. Extremely relaxing surrounds with gardens and pool.”

“This is our next visit to this wonderful hotel that can confidently be called a second home. Anyone who is looking for a cozy atmosphere, appreciates privacy and the highest level of service will be satisfied. And all this surrounded by unparalleled greenery and views. See you soon”

“This is one of the most beautiful places I have ever seen. Fantastic location, comfortable interiors and irreplaceable service. A romantic, picturesque place with a soul. I recommend it to anyone who values privacy, tasty cuisine, playing tennis and golf and wants to wake up with a smile on their face. See you soon !”

“Absolutely lovely. Great building, wonderful gardens and wider grounds. A levada walk to Monte very near. I did there and back in 5 hours and I'm not that fast. Not much else in walking distance . Very relaxing, particularly during pandemic! And reasonably priced at the time I went. I got an upgrade to main house. The restaurant and spa are a little expensive for me but the tea room and club house are fine. I spent most of my time in the gardens. Of course it is a little cooler than in Funchal and damp outside in the morning”

“Beautiful place really well kept especially in current circumstances very clean and COVID safe. Restaurant superb Luiz and his staff really great couldn’t do enough. Food excellent both dinner and breakfast. Nice walk to golf club, facilities there great as well. Thoroughly recommend this place.”

“My wife and me had an absolute fantastic stay at Casa Velha do Palheiro. The hotel is located on the hills above Funchal within extensive and lovely gardens. Pairing colonial flair with modern elements, the quiet area with its exclusive ambience clearly earns it place in the Relais & Chateaux selection. Special thanks go to Cindy, Sonja, and especially to Luis, for providing us a heartwarming welcome and an extraordinary service.”