Hotel
 9Hotel Mercy

Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.
Travel Sustainable property

Rua da Misericórdia 76, Santa Maria Maior, 1200-273 Lisbon, Portugal – Excellent location – show map – Subway Access

Excellent location – rated 9.5/10! (score from 1094 reviews)

Real guests • Real stays • Real opinions

8.4
Very Good
1,094 reviews

Free upgrade to executive, location was great. Staff was super accommodating. Bartender was really nice + housekeeping services were super friendly too.

Amanda Canada

Great location. Great stuff very friendly and helpful. The room is modern, very nice and big, great shower…

Moshe Israel

1000% will stay here anytime we visit Lisbon from now on - amazing service. Beautiful rooms. Incredible staff. Thank you 🙏 so so much.

Darrel United States of America

great area front desk super helpful really good breakfast

Gillian Canada

location, facilities, but most of all the lovely and incredibly helpful staff, particularly the guy who checked us in. A real credit to your hotel. Gave us great advice and was super friendly! Comfortable bed and pillows, fabulous shower. Bonus of margaritas as a nightcap in the bar. Looking forward to staying again next time we are in Lisbon.

Wendy United Kingdom

the location is perfect, the staff was quite helpful and friendly. Breakfast was great and the facilities were spotles

Joana Canada

Great location for a first time visitor and the staff was very friendly and helpful.

Corin United States of America

very kind staff, nice room, good breakfast, good location. I recommend staying there

Guy Israel

Great location, exceptional and helpful staff!!! So friendly, they have prepared a complementary for my sister’s birthday with vine and cake and upgraded our room!!! It’s one of the best place we have stayed!!! Highly recommend!!!!

Aigerim Kazakhstan

The location is excellent! The Staff is very attentive and helpful! Rooms are very beautiful, I had a room facing the street and enjoyed it. They seem to be soundproof as no noise would come in despite being in a very busy area.

Juan United States of America
8.4
Very Good
1,094 reviews
  • What guests loved the most:
  • “Free upgrade to executive, location was great. Staff was super accommodating. Bartender was really nice + housekeeping services were super friendly too.”
    Amanda Amanda Canada Canada
  • “Great location. Great stuff very friendly and helpful. The room is modern, very nice and big, great shower…”
    Moshe Moshe Israel Israel
  • “1000% will stay here anytime we visit Lisbon from now on - amazing service. Beautiful rooms. Incredible staff. Thank you 🙏 so so much.”
    Darrel Darrel United States of America United States of America
  • “great area front desk super helpful really good breakfast”
    Gillian Gillian Canada Canada
  • “location, facilities, but most of all the lovely and incredibly helpful staff, particularly the guy who checked us in. A real credit to your hotel. Gave us great advice and was super friendly!”
    Wendy Wendy United Kingdom United Kingdom
  • “the location is perfect, the staff was quite helpful and friendly. Breakfast was great and the facilities were spotles”
    Joana Joana Canada Canada
  • “Great location for a first time visitor and the staff was very friendly and helpful.”
    Corin Corin United States of America United States of America
  • “very kind staff, nice room, good breakfast, good location. I recommend staying there”
    Guy Guy Israel Israel
  • “Great location, exceptional and helpful staff!!! So friendly, they have prepared a complementary for my sister’s birthday with vine and cake and upgraded our room!!!”
    Aigerim Aigerim Kazakhstan Kazakhstan
  • “The location is excellent! The Staff is very attentive and helpful! Rooms are very beautiful, I had a room facing the street and enjoyed it.”
    Juan Juan United States of America United States of America

Categories:

  • Staff9.0
  • Facilities8.3
  • Cleanliness8.6
  • Comfort8.7
  • Value for money8.2
  • Location9.5
  • Free WiFi8.5

Stay in the heart of Lisbon – Excellent location – show map

You're eligible for a Genius discount at 9Hotel Mercy! To save at this property, all you have to do is sign in.

Modern, 4-star 9Hotel Mercy features spacious rooms overlooking old Lisbon and São Jorge castle. The larger rooms offer panoramic views over Bairro Alto, Tagus Bridge or São Jorge Castle.

The air-conditioned rooms were designed by Portuguese architect Miguel Saraiva. Every room has free WiFi and a mini-bar. The décor is modern, with contrasting colors.

A daily breakfast is served at the Lounge Bar. 9Hotel Mercy's terrace bar "In Heaven" is located on the 6th floor and offers panoramic views over São Jorge Castle and the Tagus River. Room service is available via the 24-hour front desk. There are also several bars and restaurants within 650 feet.

Lisbon’s Trindade Theater is 150 feet from the 9Hotel Mercy. Rossio Train Station and Baixa/Chiado Metro Station are within 8 minutes’ walk. Lisbon International Airport is 5.6 mi away.

This is our guests' favorite part of Lisbon, according to independent reviews.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

9Hotel Mercy has been welcoming Booking.com guests since Jun 6, 2012
 Hotel chain/brand: 9 Hotel Collection

Show me more

Most popular amenities

Parking
Free WiFi
Airport shuttle
Family rooms
Non-smoking rooms
24-hour front desk
Tea/Coffee Maker in All Rooms
Bar

Property Highlights

Located in the heart of Lisbon, this hotel has an excellent location score of 9.5

Breakfast Info

Continental, American, Buffet

Private parking available

Saved to 10620 lists

Availability

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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.

4 reasons to choose 9Hotel Mercy

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.4
Very Good · 1,094 reviews
Read all reviews
Categories:
  • Staff9.0
  • Facilities8.3
  • Cleanliness8.6
  • Comfort8.7
  • Value for money8.2
  • Location9.5
  • Free WiFi8.5

Select topics to read reviews:

See what guests loved the most:

  • Amanda
    CanadaCanada
    “Free upgrade to executive, location was great. Staff was super accommodating. Bartender was really nice + housekeeping services were super friendly too.”
  • Moshe
    IsraelIsrael
    “Great location. Great stuff very friendly and helpful. The room is modern, very nice and big, great shower…”
  • Darrel
    United States of AmericaUnited States of America
    “1000% will stay here anytime we visit Lisbon from now on - amazing service. Beautiful rooms. Incredible staff. Thank you 🙏 so so much.”
  • Gillian
    CanadaCanada
    “great area front desk super helpful really good breakfast”
  • Wendy
    United KingdomUnited Kingdom
    “location, facilities, but most of all the lovely and incredibly helpful staff, particularly the guy who checked us in. A real credit to your hotel. Gave us great advice and was super friendly! Comfortable bed and pillows, fabulous shower. Bonus of...”
  • Joana
    CanadaCanada
    “the location is perfect, the staff was quite helpful and friendly. Breakfast was great and the facilities were spotles”
  • Corin
    United States of AmericaUnited States of America
    “Great location for a first time visitor and the staff was very friendly and helpful.”
  • Guy
    IsraelIsrael
    “very kind staff, nice room, good breakfast, good location. I recommend staying there”
  • Aigerim
    KazakhstanKazakhstan
    “Great location, exceptional and helpful staff!!! So friendly, they have prepared a complementary for my sister’s birthday with vine and cake and upgraded our room!!! It’s one of the best place we have stayed!!! Highly recommend!!!!”
  • Juan
    United States of AmericaUnited States of America
    “The location is excellent! The Staff is very attentive and helpful! Rooms are very beautiful, I had a room facing the street and enjoyed it. They seem to be soundproof as no noise would come in despite being in a very busy area.”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • Hello. Do we need to have a COVID test before we can stay at the hotel? We arrive Monday morning
    Dear guest, Yes, you should bring your Covid test and show it at check-in. See you on Monday Best regards
    Answered on July 16, 2021
  • Do you have irons to use?
    Yes, free of charge ( on request)
    Answered on June 29, 2021
  • Hello. Do you have refrigerator's in the rooms? Microwave? Thanks
    Hello, We only have a mini-bar in the room. Kind regards
    Answered on July 8, 2021
  • Hello, what’s the difference between the superior room en the club room? The pictures seem the same
    Hello, The Superior Rooms are facing the front site of the hotel ( from the 1st to 4th Floors) ´ The Club Rooms are located on the 5th Floor , has a nice views ( Castle or Downtown) Our best regards Alla Santo Front-Desk
    Answered on October 14, 2021
  • Is the rooftop bar open yet?
    Dear Sir or Madam Our rooftop bar is open from Monday until Saturday, from 17h30 until 23h00.
    Answered on May 30, 2022

  • Still looking?

    Thanks! You'll receive an email as soon as the property answers your question.

Thanks! You'll receive an email as soon as the property answers your question.

Hotel area info *
Guests loved walking around the neighborhood!
Excellent location – show map
Located in the historic old town

Stay in the charming center of one of the oldest cities in Europe – predating London, Paris, and Rome by centuries.

What's nearby
  • Camoes Square
    0.1 miles
  • Carmo Fountain
    0.1 miles
  • Café A Brasileira
    0.1 miles
  • Carmo Convent
    0.1 miles
  • Bica Elevator
    0.2 miles
  • Santa Justa Elevator
    0.2 miles
  • Sao Pedro de Alcantara Belvedere
    0.2 miles
Restaurants & cafes
  • Restaurant Aqui há peixe
    0 miles
Top attractions
  • Rossio Square
    0.2 miles
  • Dona Maria II National Theatre
    0.2 miles
  • Ribeira Market
    0.4 miles
  • Commerce Square
    0.5 miles
  • St. George's Castle
    0.5 miles
  • Miradouro da Senhora do Monte
    0.7 miles
  • Jeronimos Monastery
    3.6 miles
  • Luz Football Stadium
    3.6 miles
  • Lisbon Oceanarium
    4.4 miles
  • Gare do Oriente
    4.5 miles
Natural Beauty
  • River Tejo
    0.6 miles
  • Ocean/Sea Atlantico
    12.4 miles
  • Mountain Sintra
    18 miles
  • Lake Lagoa Azul
    18 miles
Public transit
  • Subway Baixa/Chiado Metro - Chiado
    0.1 miles
  • Train Rossio Train Station
    0.2 miles
  • Subway Restauradores Metro Station
    0.2 miles
Closest Airports
  • Humberto Delgado Airport
    4 miles
How to get to 9Hotel Mercy from Humberto Delgado Airport
    Taxi
    Parking available
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.
Amenities of 9Hotel Mercy

Most popular amenities

Parking
Free WiFi
Airport shuttle
Family rooms
Non-smoking rooms
24-hour front desk
Tea/Coffee Maker in All Rooms
Bar
Outdoors
  • Terrace
Activities
  • Live music/Performance Off-site Additional charge
  • Happy hour Additional charge
  • Bike tours Additional charge
  • Walking tours
  • Stand-up comedy Off-site Additional charge
  • Temporary art galleries Off-site Additional charge
Food & Drink
  • Coffee house on site
  • Wine/Champagne Additional charge
  • Breakfast in the room
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is available at a location nearby (reservation is not possible) and costs EUR 25 per day.
  • Parking garage
Transportation
  • Public transit tickets Additional charge
Front Desk Services
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shared lounge/TV area
  • Airport shuttle (additional charge)
  • Shuttle service (additional charge)
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Bathroom emergency cord
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
Languages Spoken
  • English
  • Spanish
  • French
  • Portuguese
  • Russian
  • Ukrainian
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.

House rules 9Hotel Mercy takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 6 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa American Express 9Hotel Mercy accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Breakfast room and lounge, located next to the reception area, is open for breakfast buffet from 07:30 to 10:30.

Please note that for reservations of 6 rooms or more, different rate and conditions will apply.

Bar is closed from Fri, Nov 01, 2019 until Wed, Apr 15, 2020

License number: RNET4242

FAQs about 9Hotel Mercy

  • 9Hotel Mercy is 1,300 feet from the center of Lisbon.

  • From the nearest airport, you can get to 9Hotel Mercy by:

    • Taxi 15min

  • 9Hotel Mercy offers the following activities/services (charges may apply):

    • Temporary art galleries
    • Happy hour
    • Walking tours
    • Live music/Performance
    • Stand-up comedy
    • Bike tours

  • Room options at 9Hotel Mercy include:

    • Double
    • Suite

  • Check-in at 9Hotel Mercy is from 3:00 PM, and check-out is until 12:00 PM.

  • The prices at 9Hotel Mercy may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Guests staying at 9Hotel Mercy can enjoy a highly-rated breakfast during their stay (guest review score: 8.7).

    Breakfast option(s) include:

    • Continental
    • American
    • Buffet