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Airport shuttle
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My Story Hotel Ouro

Rua Áurea 100, Santa Maria Maior, 1100-063 Lisbon, Portugal – Excellent location - show map – Metro access

Excellent location — rated 9.7/10! (score from 2310 reviews)

Real guests • Real stays • Real opinions

8.7
Fabulous
2,310 reviews

Helpful, friendly staff, good location for sightseeing. clean comfortable rooms, small but everything required.

Sally United Kingdom

The staff were all super helpful..nothing an issue. They made me feel very welcome. Thank you

Frances United Kingdom

Super breakfast, lots of choice and all delicious.

Mary Ireland

I loved the location, the room, the shower, all the staff, but especially Miguel at the reception who was very helpful and friendly. The breakfast was wonderfull.

Elizabeth Brazil

This hotel is in a fantastic location and has everything you need for a city break.The rooms were beautiful,the breakfast was excellent and the staff very helpful.. Will stay again.

Eddie Ireland

central location and very friendly and helpful staff

Gary New Zealand

The room was highly decorated and very comfortable, with a great view. I mainly enjoyed the multipale windows with shared balcony.

Yackov Israel

Great breakfast every morning. Staff were so friendly and helpful. Amazing room! Location was very central and able to walk to all the areas we wanted to visit.

Hannah United Kingdom

Excellent location, wonderful hotel, clean and comfortable bedroom, great shower, lots of toiletries, easy check-in, great staff, delicious breakfast and so plentiful. Luggage storage after check out. Highly recommend.

Joanne Ireland

Hotel was in a great location. The double room was spacious (single was small, definitely only for one person). Breakfast was good and staff were helpful.

Emma Australia
8.7
Fabulous
2,310 reviews
  • What guests loved the most:
  • “Helpful, friendly staff, good location for sightseeing. clean comfortable rooms, small but everything required.”
    Sally Sally United Kingdom United Kingdom
  • “The staff were all super helpful..nothing an issue. They made me feel very welcome. Thank you”
    Frances Frances United Kingdom United Kingdom
  • “Super breakfast, lots of choice and all delicious.”
    Mary Mary Ireland Ireland
  • “I loved the location, the room, the shower, all the staff, but especially Miguel at the reception who was very helpful and friendly. The breakfast was wonderfull.”
    Elizabeth Elizabeth Brazil Brazil
  • “This hotel is in a fantastic location and has everything you need for a city break.The rooms were beautiful,the breakfast was excellent and the staff very helpful.. Will stay again.”
    Eddie Eddie Ireland Ireland
  • “central location and very friendly and helpful staff”
    Gary Gary New Zealand New Zealand
  • “The room was highly decorated and very comfortable, with a great view. I mainly enjoyed the multipale windows with shared balcony.”
    Yackov Yackov Israel Israel
  • “Great breakfast every morning. Staff were so friendly and helpful. Amazing room! Location was very central and able to walk to all the areas we wanted to visit.”
    Hannah Hannah United Kingdom United Kingdom
  • “Excellent location, wonderful hotel, clean and comfortable bedroom, great shower, lots of toiletries, easy check-in, great staff, delicious breakfast and so plentiful. Luggage storage after check out....”
    Joanne Joanne Ireland Ireland
  • “Hotel was in a great location. The double room was spacious (single was small, definitely only for one person). Breakfast was good and staff were helpful.”
    Emma Emma Australia Australia

Categories:

  • Staff9.2
  • Facilities8.6
  • Cleanliness9.0
  • Comfort9.0
  • Value for money8.6
  • Location 9.7
High score for Lisbon
8.7
Fabulous
2,310 reviews
Categories:
Staff
9.2
Facilities
8.6
Cleanliness
9.0
Comfort
9.0
Value for money
8.6
Location
9.7
Free WiFi
8.6
High score for Lisbon
Filters

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With a themed décor based on Portuguese tiles, the charming My Story Hotel Ouro occupies an 18th century building in the heart of the historic Baixa district of Lisbon. Its outdoor esplanade is on one of Lisbon's traditional pedestrian streets.

Featuring a golden headboard, all air-conditioned rooms have a private bathroom, a Smart TV, safe and free WiFi. They also have a minibar. Communicating rooms are available upon availability. Each room has an elegant décor and some feature views over the surrounding streets.

Featuring tasty dishes and a comprehensive cocktail list, the bar and restaurant at My Story Hotel Ouro is a great spot to enjoy traditional Portuguese cuisine or savour a drink. The central location of the hotel allows guests to easily explore the capital city. The reception is open 24-hours a day.

Tejo River is around 450 yards and offers the ideal setting to enjoy a drink while watching the sunset, in of Commerce Square's summer terraces. Santa Justa Lift is less than 5-minutes walking from the hotel.

Baixa/Chiado Metro Station is a few steps from My Story Hotel Ouro, providing access to most of the greater Lisbon area. The historic façade of the Rossio Train Station is within 5 minutes’ walking. Lisbon International Airport is 4.7 miles away and is accessible via metro.

This is our guests' favourite part of Lisbon, according to independent reviews.

Couples particularly like the location — they rated it 9.8 for a two-person trip.

My Story Hotel Ouro has been welcoming Booking.com guests since 29 Nov 2013.

Show me more
Most popular facilities
Free WiFi
Airport shuttle
Non-smoking rooms
Restaurant
24-hour front desk
Facilities for disabled guests
Lift
Heating
Bar

Property highlights

Situated in the real heart of Lisbon, this hotel has an excellent location score of 9.7

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Gluten-free, Buffet

Saved to 24220 lists

Availability

Select dates to see this property's availability and prices

Room type
Sleeps
 
1 double bed
1 double bed
2 single beds
2 single beds
and
1 double bed
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable programme, which means it’s taken significant steps to make your stay more sustainable.
Guest reviews
Categories:
Staff
9.2
Facilities
8.6
Cleanliness
9.0
Comfort
9.0
Value for money
8.6
Location
9.7
Free WiFi
8.6
High score for Lisbon
Select topics to read reviews:

See what guests loved the most:

  • Sally
    United KingdomUnited Kingdom
    “Helpful, friendly staff, good location for sightseeing. clean comfortable rooms, small but everything required.”
  • Frances
    United KingdomUnited Kingdom
    “The staff were all super helpful..nothing an issue. They made me feel very welcome. Thank you”
  • Mary
    IrelandIreland
    “Super breakfast, lots of choice and all delicious.”
  • Elizabeth
    BrazilBrazil
    “I loved the location, the room, the shower, all the staff, but especially Miguel at the reception who was very helpful and friendly. The breakfast was wonderfull.”
  • Eddie
    IrelandIreland
    “This hotel is in a fantastic location and has everything you need for a city break.The rooms were beautiful,the breakfast was excellent and the staff very helpful.. Will stay again.”
  • Gary
    New ZealandNew Zealand
    “central location and very friendly and helpful staff”
  • Yackov
    IsraelIsrael
    “The room was highly decorated and very comfortable, with a great view. I mainly enjoyed the multipale windows with shared balcony.”
  • Hannah
    United KingdomUnited Kingdom
    “Great breakfast every morning. Staff were so friendly and helpful. Amazing room! Location was very central and able to walk to all the areas we wanted to visit.”
  • Joanne
    IrelandIreland
    “Excellent location, wonderful hotel, clean and comfortable bedroom, great shower, lots of toiletries, easy check-in, great staff, delicious breakfast and so plentiful. Luggage storage after check out. Highly recommend.”
  • Emma
    AustraliaAustralia
    “Hotel was in a great location. The double room was spacious (single was small, definitely only for one person). Breakfast was good and staff were helpful.”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few hours
  • Do the rooms have tea and coffee making facilities?
    We may provide on request
    Answered on 11 February 2020
  • Is it quiet?
    Yes! At night, in contrast of the day, this is a very quiet area. In any case, our windows are double sound proofed.
    Answered on 24 November 2019
  • Is there an elevator?
    Yes the hotel have a elevator.
    Answered on 20 December 2019
  • Hi team, do you have any rooms available 9-12th with balcony?
    Thank you for your message. Yes, we have availability for reservations as requested.
    Answered on 3 April 2022
  • 2nd question. Do you have rooms with a balcony? Thanks
    Yes we do, depending on availability.
    Answered on 16 March 2022
  • Still looking?
Hotel surroundings *
Restaurants
1 restaurant on site
  • OURO
    • Cuisine
      Mediterranean • Portuguese • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Traditional
    • Dietary options
      Vegetarian • Gluten-free • Dairy-free
Facilities of My Story Hotel Ouro
Great facilities! Review score, 8.6
Most popular facilities
Free WiFi
Airport shuttle
Non-smoking rooms
Restaurant
24-hour front desk
Facilities for disabled guests
Lift
Heating
Bar
Outdoors
  • Outdoor furniture
Activities
  • Live sport events (broadcast)
    Additional charge
Food & Drink
  • Coffee house on site
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Reception services
  • Concierge service
  • Luggage storage
  • Tour desk
  • 24-hour front desk
Cleaning services
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Heating
  • Car hire
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
Languages spoken
  • English
  • Spanish
  • French
  • Portuguese

House rules

My Story Hotel Ouro takes special requests - add in the next step!

Check-in

From 15:00 to 00:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Maestro Mastercard Visa Diners Club American Express Cash is not accepted My Story Hotel Ouro accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.

Final cleaning is included.

Please note that invoice details cannot be changed after check-out.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

License number: 7845

FAQs about My Story Hotel Ouro

  • Check-in at My Story Hotel Ouro is from 15:00, and check-out is until 12:00.

  • Room options at My Story Hotel Ouro include:

    • Single
    • Double
    • Twin
    • Family

  • My Story Hotel Ouro is 500 yards from the centre of Lisbon.

  • My Story Hotel Ouro has 1 restaurant:

    • OURO

  • The prices at My Story Hotel Ouro may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Guests staying at My Story Hotel Ouro can enjoy a highly-rated breakfast during their stay (guest review score: 7.9).

    Breakfast option(s) include:

    • Gluten-free
    • Buffet

  • My Story Hotel Ouro offers the following activities / services (charges may apply):

    • Live sport events (broadcast)