Russian citizens are required to present their national passport upon check-in. Children under 14 years old are required to have their birth certificate.

Please note that panoramic views are featured only is certain rooms of the Suite type and are subject to availability. Please state your preference for the suite in the Special Requests Box or by contacting the property directly upon booking.

Please note the hotel invites its guests to relax in the aqua complex and the wonderful health and wellness center "Amber Spa". Check the conditions of visit at the hotel. For little Guests of "Amber SPA" we have special hours from 7 am till 4 pm.

Guests receive a 10% discount in the Amber Spa.

Please note that visa support for foreigners is 800 RUB per person.

Please note when booking 7 rooms and more, different policies will apply.

Room service is offered to the guest.

Please note that when booking rates with meals included, children's meals are not included. They must be paid extra on site.

Please note that when booking a rate where payment is due before arrival, Kaiserhof Hotel will provide detailed payment instructions, for example a link to a secured payment platform.

チェックインの際、写真付きの身分証明書とクレジットカードの提示が必要となります。特別リクエストは確約ではなく、チェックイン時の状況により利用できない場合があり、また追加料金が必要となる可能性があります。

新型コロナウイルス（COVID-19）の発生を受け、この宿泊施設では安全および衛生に関する追加の対策が行われています。

新型コロナウイルス（COVID-19）の感染拡大を最小限に抑えるための政府のガイドラインにより、この宿泊施設では、当該ガイドラインが存在する期間中、ご本人確認、ならびにお客様のご旅程やその他関連情報を確認するための追加資料の提示を求める場合があります。

新型コロナウイルス（COVID-19）の影響により、屋内の共用エリアすべてでマスクの着用が義務付けられています。