You're eligible for a Genius discount at Kigali Serena Hotel! To save at this property, all you have to do is sign in.

Located in Kigali, a 3-minute walk from Belgian Peacekeepers Memorial, Kigali Serena Hotel has accommodations with an outdoor swimming pool, free private parking, a fitness center and a garden. Each room at the 5-star hotel has city views, and guests can enjoy access to a terrace and to a sauna. The property provides a 24-hour front desk, airport transportation, a shared lounge and free WiFi throughout the property. All rooms at the hotel come with air conditioning, a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. The rooms come with an electric tea pot, while selected rooms also feature a balcony and others also feature pool views. All guest rooms feature a desk. Guests at Kigali Serena Hotel can enjoy a buffet or an American breakfast. At the accommodation you'll find a restaurant serving African, American and Indian cuisine. Dairy-free, kosher and vegan options can also be requested. Guests can enjoy the spa and wellness center or rent a car to explore the surroundings. Niyo Arts Gallery is 3.7 miles from Kigali Serena Hotel, while Kigali Centenary Park is 4.1 miles from the property. The nearest airport is Kigali International Airport, 6.8 miles from the hotel.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.1)

Breakfast Info

American, Buffet

Free private parking available at the hotel


Sign in, save money
Sign in, save money
You could save 10% or more at this property when you sign in

Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 queen bed
or
2 twin beds
1 queen bed
or
2 twin beds
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Guest reviews

Categories:

Staff
9.0
Facilities
8.7
Cleanliness
8.9
Comfort
8.8
Value for money
8.2
Location
9.1
Free Wifi
8.5
Select topics to read reviews:

Guests who stayed here loved

  • Lisbeth
    United States of America United States of America
    The food at Serena is amazing. I have stayed there six times
  • Kristi
    United States of America United States of America
    It was very clean and the staff was helpful and friendly. It is in the business district which is a nice area of the city.
  • Joyce
    Canada Canada
    This is a beautiful hotel with very large and comfortable rooms. Great bathroom. We had a balcony as we were looking over the pool. Breakfast buffet was delicious and dinner buffet was good if you like to eat dinner that way! Comfortable lounge to...

Hotel area info

Restaurants
2 Restaurants On Site

  • The Milima restaurant
    • Cuisine
      African • American • Indian
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambience
      Traditional
    • Dietary options
      Kosher • Gluten-free • Dairy-free
  • Sokoni Cafe and Bar
    • Cuisine
      International
    • Ambience
      Family-friendly
    • Dietary options
      Vegan • Gluten-free • Dairy-free

Amenities of Kigali Serena Hotel
Great facilities! Review score, 8.7

Most popular amenities
  • Outdoor swimming pool
  • Free Wifi
  • Airport shuttle
  • Fitness center
  • Free parking
  • Spa
  • 2 restaurants
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Wardrobe or closet
View
  • City view
  • View
Outdoors
  • Outdoor furniture
  • Private pool
  • BBQ facilities
    Additional charge
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Dryer
  • Electric kettle
Room Amenities
  • Drying rack for clothing
  • Clothes rack
Activities
  • Aerobics
  • Live sports events (broadcast)
  • Live music/Performance
  • Happy hour
    Additional charge
  • Themed dinners
    Additional charge
  • Evening entertainment
  • Golf course (within 2 miles)
    Additional charge
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
Wifi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Valet parking
  • Parking garage
  • Accessible parking
Front Desk Services
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Car rental
  • Packed lunches
  • Carpeted
  • Soundproof rooms
  • Elevator
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Auditory guidance
  • Bathroom emergency cord
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
Spa
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Light therapy
  • Body wrap
  • Body scrub
  • Body treatments
  • Hairstyling
  • Hair coloring
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • French
  • Swahili

Property practice

This property told us they've implemented a practice in one of these categories: waste, water, energy and greenhouse gases, destination and community, or nature.

House rules
Kigali Serena Hotel takes special requests – add in the next step!

Check-in
From 14:00
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 07:00 to 12:00
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib upon request
Free
17+ years
Extra bed upon request
$100 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Kigali Serena Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Medical monitoring is available for guests quarantined due to coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location.

A negative coronavirus (COVID-19) PCR test result is mandatory to check in to this property.

FAQs about Kigali Serena Hotel

  • Kigali Serena Hotel has 2 restaurants:

    • Sokoni Cafe and Bar
    • The Milima restaurant

  • Check-in at Kigali Serena Hotel is from 2:00 PM, and check-out is until 12:00 PM.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Kigali Serena Hotel on this page.

  • Room options at Kigali Serena Hotel include:

    • Twin/Double
    • Double

  • The prices at Kigali Serena Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Kigali Serena Hotel is 1,800 feet from the center of Kigali. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Kigali Serena Hotel offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Golf course (within 2 miles)
    • Evening entertainment
    • Live music/Performance
    • Personal trainer
    • Aerobics
    • Locker rooms
    • Beauty services
    • Themed dinners
    • Live sports events (broadcast)
    • Happy hour
    • Facial treatments
    • Swimming pool
    • Waxing services
    • Makeup services
    • Hair treatments
    • Manicure
    • Pedicure
    • Haircut
    • Hair coloring
    • Hairstyling
    • Body treatments
    • Body scrub
    • Body wrap
    • Light therapy
    • Spa facilities
    • Steam room
    • Spa lounge/Relaxation area
    • Foot bath
    • Spa/Wellness packages
    • Fitness
    • Yoga classes
    • Fitness classes

  • Guests staying at Kigali Serena Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 8.6).

    Breakfast option(s) include:

    • American
    • Buffet