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Lake Kivu Serena Hotel is located just 1.9 mi from the center of Gisenyi. The hotel features an outdoor swimming pool, a restaurant and an on-site bar. Free WiFi is available in the rooms and each room comes equipped with a satellite TV, a kettle and private bathroom. Certain units include a seating area to relax in after a busy day. Guests can enjoy a meal at the hotel's restaurant and enjoy a drink at the bar. There is a 24-hour front desk and airport transfers can be arranged upon request at a charge. The shores of Lake Kivu is 328 feet from the hotel, while the Kigali International Airport is 99 mi away.

Couples in particular like the location – they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.4)

Breakfast Info

Continental, Italian, Full English/Irish, Vegetarian, Vegan, Halal, Gluten-free, Kosher, Asian, American, Buffet

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
4 queen beds
1 king bed
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Guest reviews

Categories:

Staff
9.0
Facilities
8.4
Cleanliness
8.7
Comfort
9.0
Value for money
7.6
Location
9.4
Free Wifi
7.8
High score for Gisenyi
Select topics to read reviews:

Guests who stayed here loved

  • Sihame
    United Arab Emirates United Arab Emirates
    Great hotel on the lake, the location is near a lot of restaurants and bars along the lake
  • Gregory
    Rwanda Rwanda
    Lake Kivu Serena is a classic. It is very popular among visitors and residents of Rwanda alike. The property is beautiful with a private beach, green spaces, and of course the pool. The restaurant is good, if a little overpriced. Can't beat the...
  • Oyetola
    United States of America United States of America
    location was fantastic and the breakfast was good.
  • Eva
    Taiwan Taiwan
    The staff, Herman the manager, Leo in booking. Anette, Henriette, Anise in the dining area and all the bell gentlemen
  • Muneer
    Oman Oman
    location close to the river kivu , excellent staff professional
  • Jacek
    Poland Poland
    Our lovely suite with a large terrace overlooking the lake. Excellent breakfast
  • Juanita
    South Africa South Africa
    The opportunity to go on a boat ride. Great breakfast and location.
  • Jeroen
    South Africa South Africa
    Great friendly service everywhere from reception to restaurant and bar, lovely location.
  • Sinayoko
    Mali Mali
    The location in front of the lake Kivu. Rooms are confortables. Good food
  • Wendy
    Rwanda Rwanda
    the property was absolutely perfect and in a great location

Hotel area info

Restaurants
1 Restaurant On Site

  • Kiyaga Restaurant
    • Cuisine
      African • Local • International
    • Dietary options
      Halal • Vegetarian

Amenities of Lake Kivu Serena Hotel
Great facilities! Review score, 8.4

Most popular amenities
  • Outdoor swimming pool
  • Free Wifi
  • Airport shuttle
  • Spa
  • Restaurant
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Beachfront
  • Private beach area
Bathroom
  • Toilet paper
  • Towels
  • Towels/Sheets (extra fee)
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
Bedroom
  • Linens
  • Wardrobe or closet
View
  • Inner courtyard view
  • Landmark view
  • Pool view
  • Garden view
  • View
Outdoors
  • Beachfront
  • Outdoor dining area
  • Outdoor furniture
  • Private beach area
  • Patio
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Dining table
  • Coffee machine
  • Cleaning products
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Live sports events (broadcast)
  • Live music/Performance
  • Tour or class about local culture
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Beach
  • Tennis equipment
  • Tennis court
Living Area
  • Dining area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
Wifi is available in the rooms and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Accessible parking
Front Desk Services
  • Concierge
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Laundry
    Additional charge
Business Facilities
  • Meeting/Banquet facilities
Safety & security
  • Safe
General
  • Electric blankets
  • Hypoallergenic
  • Air conditioning
  • Executive lounge access
  • Wake-up service
  • Hardwood or parquet floors
  • Tile/Marble floor
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Suit press
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Upper floors accessible by elevator
Outdoor swimming pool
Free!
  • Open all year
  • Pool with view
  • Shallow end
  • Pool bar
Spa
  • Fitness
  • Spa/Wellness packages
  • Spa facilities
  • Beach umbrellas
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
Languages Spoken
  • English
  • French

House rules
Lake Kivu Serena Hotel takes special requests – add in the next step!

Check-in
From 2:00 PM to 11:30 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 10:00 AM to 11:30 AM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardMaestroCash

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Lake Kivu Serena Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

FAQs about Lake Kivu Serena Hotel

  • Lake Kivu Serena Hotel is 2,950 feet from the center of Gisenyi. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Lake Kivu Serena Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 9.5).

    Breakfast option(s) include:

    • Continental
    • Italian
    • Full English/Irish
    • Vegetarian
    • Vegan
    • Halal
    • Gluten-free
    • Kosher
    • Asian
    • American
    • Buffet

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Yes, Lake Kivu Serena Hotel is popular with guests booking family stays.

  • Lake Kivu Serena Hotel offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Massage
    • Tennis court
    • Beachfront
    • Spa facilities
    • Tour or class about local culture
    • Private beach area
    • Bike tours
    • Fitness
    • Live sports events (broadcast)
    • Swimming pool
    • Walking tours
    • Spa/Wellness packages
    • Live music/Performance
    • Tennis equipment
    • Beach

  • Room options at Lake Kivu Serena Hotel include:

    • Double
    • Family
    • Suite

  • The prices at Lake Kivu Serena Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Lake Kivu Serena Hotel has 1 restaurant:

    • Kiyaga Restaurant

  • Check-in at Lake Kivu Serena Hotel is from 2:00 PM, and check-out is until 11:30 AM.