About this property

Pullman Zamzam Makkah offers a serene and comfortable experience just steps from Al Masjid Al Haram, within the King Abdul Aziz Endowment. Its prime location provides direct access to the Holy Mosque, making it an ideal choice for those on a spiritual journey during Hajj or Umrah. The hotel features over 1,301 rooms and suites, many of which have been recently renovated. Options include partial views of the Kaaba, direct Haram views, or city skyline panoramas. All rooms are designed with guest comfort in mind and include live Haram audio, prayer mats, and a dedicated area for prayer. The interiors reflect traditional Islamic architecture, with calming color palettes, geometric patterns, and design elements inspired by the region’s spiritual and cultural heritage. For those seeking more space and privacy, the Presidential and Royal Suites offer separate living areas and expansive layouts suitable for families and distinguished guests. Renovation work continues across guest areas, enhancing both comfort and functionality. Facilities include a fitness center, dedicated prayer rooms, accessible features, and valet parking. The hotel offers a variety of dining options. Al Zahra and Al Amber restaurants serve international and regional cuisine, while Al Yasmin provides buffet dining in a contemporary setting. Light meals and pastries can be found in the Tea Garden Lobby Lounge, with additional convenience available from the Grab & Go café. Pullman Zamzam Makkah combines spiritual focus, convenience, and thoughtful amenities to support a meaningful stay in the heart of the Holy City.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Pullman Hotels and Resorts
Hotel chain/brand
Pullman Hotels and Resorts

Property highlights

Located in the best-rated area in Mecca, this hotel has an excellent location score of 9.2

Breakfast Info

Continental, Vegetarian, Halal, Asian, American, Buffet

Private parking at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 twin beds
1 full bed
1 twin bed
1 twin bed
1 twin bed
1 twin bed
1 twin bed
1 twin bed
Bedroom 1
1 full bed
Bedroom 2
2 twin beds
1 twin bed
2 twin beds
1 twin bed
1 twin bed
Bedroom 1
1 full bed
Bedroom 2
2 twin beds
Bedroom 1
1 full bed
Bedroom 2
2 twin beds
Bedroom 1
1 full bed
Bedroom 2
2 twin beds
Bedroom 1
1 full bed
Bedroom 2
2 twin beds
Bedroom 1
1 full bed
Bedroom 2
2 twin beds
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Sustainability

This property has 1 third-party sustainability certification.
  • Green Globe Certification
    Green Globe Certification

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Sajid
    South Africa South Africa
    Very nice buffet friendly staff just like everything quality for ur money
  • Omer
    United States United States
    Location is excellent. rooms were well maintained and clean.
  • Shaden
    Saudi Arabia Saudi Arabia
    The welcoming from the staff at the restaurant, and the receptionist,, the food was very good 👍🏻 and the bed was comfortable,, also the receptionist immediately arranged car for me for leaving.. all the staff were very polite and friendly and helpful
  • Mir
    Saudi Arabia Saudi Arabia
    Humble and Supportive staff especially Khalid at the reception.
  • Mohammed
    Ethiopia Ethiopia
    Mr Rami Alhothali is very welcoming and I really appreciate his service, I would like to thank him again for his great service
  • Shajith
    India India
    The stay was great and reception was very good in assisting .
  • Salwa
    United Arab Emirates United Arab Emirates
    Everything, specially the staff and how friendly they are
  • Syed
    United States United States
    Off course it is inside clock tower, very convenient but you have to handle multiple elevators which not convenient plus drop off / pickup for airport is little difficult that issue for clock tower location.
  • Shaikh
    Saudi Arabia Saudi Arabia
    We are really thankful to Mr. AbdulRahman Al osaimi who had upgraded our stay in premium suit and it was unexpected chance for us and we appreciate the hospitality. It was my 3rd time stay in Pullman zam zam and this time my experience staying was...
  • Saeeda
    Canada Canada
    The recaption they were very nice, also they upgrade our rooms, breakfast was amazing, Ryan customer relations very helpful and nice. Overall they service was excellent cannot ask more.

Hotel area info

Restaurants

1 Restaurant On Site
  • Al Zahra Restaurant
    • Cuisine
      International
    • Ambience
      Family-friendly
    • Dietary options
      Gluten-free

House rules

Pullman ZamZam Makkah takes special requests – add in the next step!
Check-in
From 4:00 PM
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Extra bed upon request
SAR 150 per child, per night
Crib upon request
Free
4+ years
Extra bed upon request
SAR 150 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubCash

The fine print

Must-know information for guests at this property

-During the holy month of Ramadan Morning Breakfast will be served as Suhoor and Dinner Meal will be served as Iftar.

-Guests are required to show a photo identification and credit card upon check-in.

-Please note that all Special Requests are subject to availability and additional charges may apply.

- The property is going through renovation works until Sat 09 Dec 2025. During this period, guests may experience some noise or light disturbances.

License number: 10001442