With elevated views of the city and situated right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel boasts an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property. Housed in contemporary glass building, the hotel is only 1 km away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 17 km away. Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite. At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness centre and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services. Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

JEN by Shangri-La
Hotel chain/brand
JEN by Shangri-La

Property highlights

Situated in the best rated area in Singapore, this hotel has an excellent location score of 9.4

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Continental, Buffet

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 single beds
1 extra-large double bed
2 single beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 sofa bed
and
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.8
Facilities
8.7
Cleanliness
8.9
Comfort
9.0
Value for money
7.9
Location
9.4
Free WiFi
9.0
High score for Singapore
Select topics to read reviews:

See what guests loved the most:

  • Kathy
    Australia Australia
    Location was perfect - across from train - easy access to all tourist attractions Bathroom toiletries a lovely addition Breakfast buffet - lots of choices Hotel and rooms all very clean Pool - beautiful view, loved the bar
  • Shelley
    Australia Australia
    Best location, situated right above an MRT (train station) and in the middle of the Orchard Road shopping district. Roof top pool was a hit, we watched Saturday night fireworks from the roof. Full panorama of the city.
  • Justyna
    Poland Poland
    Good localization at metro station, you can use elevator to go down, very big and nice rooms, very nice swimming pool, with pool bar and very beautiful view. I recommend this hotel to everyone. Good breakfast.

Hotel surroundings

Restaurants
1 restaurant on site

  • Makan@Jen
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Modern

Facilities of JEN Singapore Orchardgateway by Shangri-La
Great facilities! Review score, 8.7

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Free parking
  • Fitness centre
  • Restaurant
  • 24-hour front desk
  • Tea/coffee maker in all rooms
Bathroom
  • Toilet paper
  • Towels
  • Additional toilet
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
View
  • View
Outdoors
  • Sun terrace
Kitchen
  • Electric kettle
Room Amenities
  • Clothes rack
Activities
  • Bicycle rental
  • Happy hour
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
    Reception services
    • Private check-in/check-out
    • Concierge service
    • Luggage storage
    • Currency exchange
    • Express check-in/check-out
    • 24-hour front desk
    Entertainment and family services
    • Babysitting/child services
      Additional charge
    Cleaning services
    • Daily housekeeping
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Business facilities
    • Fax/photocopying
    • Meeting/banquet facilities
    Safety & security
    • Safety deposit box
    General
    • Vending machine (snacks)
    • Vending machine (drinks)
    • Air conditioning
    • Wake-up service
    • Car hire
    • Packed lunches
    • Carpeted
    • Lift
    • Family rooms
    • Ironing facilities
    • Facilities for disabled guests
    • Non-smoking rooms
    • Iron
    • Wake up service/Alarm clock
    • Room service
    Accessibility
    • Upper floors accessible by elevator
    Outdoor swimming pool
    Free!
    • Open all year
    • Pool with view
    • Pool/beach towels
    • Pool bar
    Wellness
    • Fitness centre
    Languages spoken
    • English
    • Hindi
    • Japanese
    • Korean
    • Malay
    • Chinese

    House rules
    JEN Singapore Orchardgateway by Shangri-La takes special requests - add in the next step!

    Check-in
    From 15:00
    Check-out
    Until 12:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Children and beds

    Child policies

    Children of any age are welcome.

    Children 12 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 3 years
    Extra bed upon request
    S$ 90 per child, per night
    Cot upon request
    Free
    4 - 11 years
    Extra bed upon request
    S$ 90 per child, per night
    12+ years
    Extra bed upon request
    S$ 90 per person, per night

    Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

    The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

    All cots and extra beds are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Accepted payment methods
    American ExpressVisaMastercardDiners ClubJCBUnionPay credit cardCash

    The fine print
    Need-to-know information for guests at this property

    Please note that the swimming pool's operating hours are from 06:00 to 23:00. The payable total price may be increased by 1% due to the GST increase in 2024.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    FAQs about JEN Singapore Orchardgateway by Shangri-La

    • JEN Singapore Orchardgateway by Shangri-La offers the following activities / services (charges may apply):

      • Fitness centre
      • Swimming Pool
      • Happy hour
      • Bicycle rental

    • JEN Singapore Orchardgateway by Shangri-La is 1.1 miles from the centre of Singapore. All distances are measured in straight lines. Actual travel distances may vary.

    • Check-in at JEN Singapore Orchardgateway by Shangri-La is from 15:00, and check-out is until 12:00.

    • The prices at JEN Singapore Orchardgateway by Shangri-La may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • JEN Singapore Orchardgateway by Shangri-La has 1 restaurant:

      • Makan@Jen

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Room options at JEN Singapore Orchardgateway by Shangri-La include:

      • Double
      • Twin
      • Family

    • Yes, JEN Singapore Orchardgateway by Shangri-La is popular with guests booking family stays.

    • Guests staying at JEN Singapore Orchardgateway by Shangri-La can enjoy a highly-rated breakfast during their stay (guest review score: 8.2).

      Breakfast option(s) include:

      • Continental
      • Buffet