Credit card provided during the booking process will be used for guarantee purposes only. A prepayment deposit via payment gateway or bank transfer is required to secure your reservation. The property will contact you after you book to provide further instructions.

Please note that room rates include a round trip shuttle boat transfer between Ao Prao Pier (the hotel's pier in mainland), and Ko Samet.

Please note that from 1 November 2017 onwards, guests are required to pay for the admission fee to Khao Laem Ya Mu Ko Samet National Park by themselves at the resort reception desk. Guests are kindly advised to contact the property directly for more information. Contact details can be found on the booking confirmation.

The shuttle boat schedule is as follows:
From Ao Prao Pier: 11:00 / 13:30 / 16:00
From Ao-Klang Pier (Ko Samet): 10:00 / 12:30 / 15:00

Guests are advised to look out for Ao Prao Pier when arriving at the pier on the mainland.

Kindly be at Ao Prao Pier 30 minutes before departure time. Guests who are unable to accommodate the boat shuttle schedule will have to hire a private speed boat at THB 2000 per boat per trip. The shuttle boat service will bring guests to Ao Klang Pier (Ko Samet) and then all guests will join a ground transfer (local taxi) from Ao Klang Pier to the resort.

Guests are required to show a photo identification and the credit card used during booking upon check-in. Please note that the name of the credit card holder must be the same as the guest's name. Please also be informed that the property will strictly not allow guests to check in if the holder's name of the credit card used during booking is different from the guest's name.

In case that the guest does not bring his/her own credit card used during booking, the guest will be required to pay the full amount again at the front desk. The total amount which was previously deducted from the credit card used during booking will be refunded to the same card within 30-45 days.

One child under 3 years stays free of charge when using existing beds.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Ao Prao Resort in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.