Dear Sir/Mdm, Greetings from Shangri-La Hotel Bangkok. Thank you very much for your enquiries regarding the COVID-19 situation. Upon your arrival at Bangkok's airport, you will notice that the airport has implemented controls and temperature checks of all the arriving guests as precautionary measure. You can be assured that the comfort, health and safety of our guests and colleagues is of utmost importance for us. We would like to share the following precautionary measures we have in place at present; -Increase disinfection frequency of guestrooms and public areas; -Temperature screenings for all our guests coming into the hotel and all guests are checked each morning when arriving at breakfast at Next2 Cafe; -Enhanced food procurement and handling procedures; -Reinforcing good health habits and hand hygiene for all our colleagues; -Wearing of face masks for those colleagues in the front line; -Wearing of face mass in the public areas is recommended. Based on the increase in demand of face masks, these are no longer readily available from the local retail outlets and we would recommend bringing your own prior to arrival in Bangkok. We will continue to remain vigilant including keeping in close contact with local health authorities on the latest developments. Please do not hesitate to let us know if you have any further questions. Once again, kindly be assured that the comfort, health and safety of your guests and colleagues are of utmost importance of us. With best regards, Shangri-La Hotel Bangkok.

Dear Sir/Mdm, Greetings from Shangri-La Hotel Bangkok. If you booked Krungthep Deluxe Balcony Room rate will be entitle to access Exclusive Lounge which is free daily buffet breakfast for 1 or 2 persons. If you book Krungthep River View Room will be Room only and buffet breakfast charge at One Thousand Baht Net per meal per person. Should you have further question, please do not hesitate to contact Reservation Department Directly. Kindest regards, Shangri-La Hotel Bangko

Dear Sir/Mdm, Greetings from Shangri-La Hotel Bangkok. Guests staying in Krungthep Deluxe Balcony Rooms will enjoy the following services and amenities: Daily breakfast served at the Riverside Lounge. Evening cocktails and canapés served at the Riverside Lounge. Fruit juice, soft drinks, tea and coffee in the lounge throughout the day. Pressing for one garment per guest, per stay and shoe shine service. Unlimited broadband Internet access in the room and Riverside Lounge. Kindest regards, Shangri-La Hotel Bangkok.

Dear Sir/Mdm, Thank you for your message, Please be informed that the Krungthep River View Room is no benefits for soft drinks all day. We recommend you book Krungthep Deluxe Balcony which you will enjoy the following services and amenities: Daily breakfast served at the Riverside Lounge. Please take note, breakfast is not applicable for in-room dining. Evening cocktails and canapés served at the Riverside Lounge. Fruit juice, soft drinks, tea and coffee in the lounge throughout the day. Pressing for one garment per guest, per stay and shoe shine service. • Unlimited broadband Internet access in the room and Riverside Lounge. We are look forward to welcoming you to our Shangri-La Hotel Bangkok. Yours sincerely, Shangri-La Hotel Bangkok.

Dear Sir/Madam, Would you please direct contact your travel agent to amend number of person. Yes, our hotel do have Test and Go package, kindly advise your email address that we will send more information. Best regards,

Dear Sir/Mdm, For child age 12 year or more we count as Adult and can go in the Lounge with parent. Kindest regards, Shangri-La Hotel Bangkok.

For room service or In-room Dining will be service from 06:30 hrs. - 21:45 hrs.

Please advise period of stay.

Dear Client, Kindly forward your inquiries regarding SHA package to reservations.slbk@shangri-la.com. We are more than pleased to assist you in you inquiries. Best regards, Reservations Team

For 01 quarantine-free stay or Test & Go Package, kindly contact hotel directly.

Dear Client, Kindly email to reservations.slbk@shangri-la.com in regards to SHA package. We are only communicating about SHA package via email. Best regards, Reservations Team

Dear Sir/Mdm, Greetings from Shangri-La Hotel Bangkok. For Smoking Room can on request subject to space availability. Kindly advise your full name with period of stay and confirmation number that we can note as request. Look forward to hearing from you. Kindest regards Shangri-La Hotel Bangkok.

We are able to note for a request connecting room, it would be subject to the availability upon check in and we will try utmost to accommodate as the requested.

We have 802 rooms under Shangri-La Wing and Krungthep Wing

Dear Sir/Mdm, Greetings from Shangri-La Hotel Bangkok. Thank you for your message. For child age twelve sharing will be extra charge and can applies Horizon Club Benefits during stay. For Horizon Club Room if child sharing same room might be not comfortable because of space but if you don’t mind it’s OK. However, we suggest you to stay at Executive Suite or Executive River View Suite, for three persons will more comfortable. And third person sharing in suite will be free of charge. Kindest regards, Shangri-La Hotel Bangkok.

If your room assign on smoking floor then you are able to smoking at the balcony.

For Test and Go package, kindly contact with the hotel directly.

Normally guest will get Horizon Club benefits such as access to the exclusive Horizon Club lounge, with complimentary all-day tea, coffee, soft drinks or juices however, for now lounge is temporarily ceased operation.

Our normal check-out time is 12:00 (noon). Should you require late check-out, the following fees will apply: - from 12:00 - 18:00hrs, 50% of room rate will be applied - from 18:00hrs onward, 100% of room rate will be applied

Dear Sir/Mdm, Greetings from Shangri-La Hotel Bangkok. Thank you for your question and your kind interest in our hotel. We do not charge for overnight joining guests (if 2nd person), whoever breakfast is not included and the will be required to register at the front desk. We look forward to welcoming you soon. Kindest regards, Shangri-La Hotel Bangkok.