more restaurants will be great to have

staff are friendly and helpful and the rooms are cleans and nice

Stayed in June 2022

nothing

everything was amazing

Stayed in May 2022

Everything was perfect!❤️

Stayed in April 2022

great gym, very good breakfest, nice rooms

Stayed in January 2022

everything was perfect

It was fabulous, lovely open areas, spa, gym and pool facilities and they grown their own fruit & veg

Stayed in January 2022

We stayed in the hotel on the New Year's Eve. I understand it's a rush day and night and it's a difficult time for the staff. However, a hotel of this standard and price range should be better prepared for such situations and avoid chaos and discomfort of their guests. E.g.: The use of elevators was restricted, so guests had to wait for a long time to get to their floor as getting there by stairs was basically impossible. There was no bottled water in our room. We had to ask for it several times and had to wait for a long time for the bottles to be delivered. It was very clear that the stuff was overwhelmed and nervous... Again, I understand it was exceptional circumstances and for a 4* hotel I would just shrug my shoulders and leave it. But this is Melia and there you expect the staff and management to be prepared for everything. But overall, it was a beautiful stay and we would return to Melia when coming to Arusha again. It's just to provide feedback to further improve.

The hotel is beautiful. Definitely one of the top in Arusha. We were travelling for a honeymoon and we got an upgrade, which was a beautiful gesture. The room was comfortable, clean and stylish. We dined in the bufet restaurant and the quality of food exceeded our expectations.

Stayed in January 2022

The food could be better, especially for the price...

Beautiful, modern, gardens and outdoor spaces are very nicely done. Bed very comfortable!

Stayed in December 2021

Everything. Stunning property with amazing views into the surroundings, beautiful large rooms, the restaurant has amazing food, helpful and friendly staff - 100% recommend, a fantastic choice in Arusha. I only stayed one night before my safari but could totally see myself staying here for a week

Stayed in October 2021

‏The hotel is very beautiful and well maintained I recommend going for a walk in the gardens of the hotel, the gym is excellent and has a lot of types of equipment. The spa is perfect I did a massage 3 times and was very good. Recommends asking for a masseuse named Happy. The double room in the spa is more beautiful than the single rooms. Beautiful location of breakfast and excellent service I would have been happy if there were more vegetarian options and more options for people who maintain a healthy lifestyle. The rooftop dinner with a good atmosphere and my friends who ate meat dishes said they had very tasty meal l much liked the vegetarian food there are not too many options for variety and after 13 days at the hotel I bord to eat the same thing every day but the service in the dining room and restaurant on the roof is excellent. Very nice people. The room service was excellent and the girls who cleaned my room were lovely. One thing that bothered me about the cleanliness of the room is that they do not change glasses but the cleaner washes them in the sink without soap and puts the glasses back in place and wipes the same rag in all the rooms which is not right to do because of the COVID-19 From that day When I found out, I started drinking water directly from a bottle. The stuff at the reception are some excellent some less so there is a nice guy at the reception who is always happy to help. This is an opportunity to say thanks to the Room Service team for the service and thank you to your tech man named anoar who helped me several times in the room to connect the computer to the TV because I have iPhone and not android. It is better to bring your laptop. Recommends taking a room with a mountain view and not saving. I was in room 520 and it was perfect with a stunning view even though you are lying in bed. As for the hotel in general it is of a high standard to Tanzania standards and there is no doubt that in Arusha is the best hotel to sleep i

Stayed in September 2021