You'll be charged the cost of the first night if you cancel after reservation. If you don't show up, the no-show fee will be the same as the cancellation fee.
Prepayment
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Pay the property before arrival
You'll be charged a prepayment of the cost of the first night after reservation.
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Genius discounts at this property are subject to booking dates, stay dates, and other available deals.
About this property
Offering an outdoor pool and a restaurant, Kampala Serena Hotel is located in Kampala. Free WiFi access is available.
Each room here will provide you with a TV, air conditioning and a balcony. There is also an electric kettle. Featuring a shower, private bathroom also comes with a bath and a hairdryer. You can enjoy city view from the room.
At Kampala Serena Hotel you will find a fitness center. Other facilities offered at the property include a tour desk and luggage storage. The property offers free parking.
Couples in particular like the location – they rated it 9.2 for a two-person trip.
Continental, Italian, Full English/Irish, Vegetarian, Vegan, Halal, Gluten-free, Kosher, Asian, American, Buffet, Breakfast to go
Rooms with:
Garden view
Free private parking available at the hotel
Loyal Customers
There are more repeat guests here than most other properties.
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Availability
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Limited supply in Kampala for your dates:
1 five-star hotels like this are already unavailable on our site
Guest reviews
Categories:
Staff
9.4
Facilities
9.2
Cleanliness
9.5
Comfort
9.5
Value for money
8.5
Location
9.2
Free Wifi
7.8
Select topics to read reviews:
Guests who stayed here loved
Basma
Saudi Arabia
“Amazing , good services , collaborate , helpful , clean”
Daniella
Uganda
“It was okay. Serena is known for its scenery and thus met up to my expectations”
Ryan
South Africa
“Gardens are amazing, room was really large and great to work in, food was good.”
Matsglobetrotter
Sweden
“Great stay, comfy room, staff is very friendly and attentive. had a greart massage in the spa and enjoyed the swimming pool”
Edward
Jersey
“Highly recommend! Amazing experience with great customer care, spacious rooms, and everything was impeccably clean. Couldn't ask for more.”
J
Janet
South Africa
“Amazing. Luxury. The spa was incredible with the lovely steam rooms and massage was well worth it. Facilities are more than comfortable. Relaxing. Even tho it’s a large hotel the beautiful gardens bring a peacefulness to the place. The staff are...”
A
Andrew
United Kingdom
“Clean room, comfy bed, hot shower. lovely pool area. Good location.”
Rushishikara
Burundi
“The staff are nice and cooperate, they are so kind”
T
Toroitich
Kenya
“Staff always freindly and the rooms are perfect. The chicken soup at breakfast was excellent.”
Warah
Kenya
“It was excellent, I liked the presentation, the staff and the variety of meals!”
Kampala Serena Hotel takes special requests – add in the next step!
Check-in
From 12:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Available 24 hours
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Check what conditions apply to each option when making your selection.
Children & Beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 3 years
Extra bed upon request
Free
Crib upon request
Free
4 - 12 years
Extra bed upon request
$100 per child, per night
13+ years
Extra bed upon request
$150 per person, per night
Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.
The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.
All cribs and extra beds are subject to availability.
No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
CashCash
The fine print
Must-know information for guests at this property
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Kampala Serena Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.
Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.
Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
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Saudi Arabia“Amazing , good services , collaborate , helpful , clean”
Daniella
Uganda“It was okay. Serena is known for its scenery and thus met up to my expectations”
South Africa“Gardens are amazing, room was really large and great to work in, food was good.”
Matsglobetrotter
Sweden“Great stay, comfy room, staff is very friendly and attentive. had a greart massage in the spa and enjoyed the swimming pool”
Jersey“Highly recommend! Amazing experience with great customer care, spacious rooms, and everything was impeccably clean. Couldn't ask for more.”
United Kingdom“Clean room, comfy bed, hot shower. lovely pool area. Good location.”
Burundi“The staff are nice and cooperate, they are so kind”
Kenya“Staff always freindly and the rooms are perfect. The chicken soup at breakfast was excellent.”
