Name: Crowne Plaza Hotel Knoxville
Address: 401 West Summit Hill Drive, Knoxville, TN 37902, United States of America, 401 West Summit Hill Drive, Tennessee, TN 37902, USA
Price range: Prices for upcoming dates start at $95 per night (We Price Match)
Rating: 9.1

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (512)

Hotel Crowne Plaza Hotel Knoxville

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program.

401 West Summit Hill Drive, Knoxville, TN 37902, United States of America –

The lobby or reception area at Crowne Plaza Hotel Knoxville

A television and/or entertainment center at Crowne Plaza Hotel Knoxville

A bed or beds in a room at Crowne Plaza Hotel Knoxville

A restaurant or other place to eat at Crowne Plaza Hotel Knoxville

The lounge or bar area at Crowne Plaza Hotel Knoxville

The swimming pool at or near Crowne Plaza Hotel Knoxville

The fitness center and/or fitness facilities at Crowne Plaza Hotel Knoxville

A bathroom at Crowne Plaza Hotel Knoxville

Lock in a great price for Crowne Plaza Hotel Knoxville – rated 9.1 by recent guests!

to get started.

The location was excellent just a short walk to market square, gay street, old city and worlds fair park!

Monique, United States of America

Disappointments aside, the staff was beyond awesome. Extremely friendly and helpful. The room service food was really good too, and I did feel like that was a great value.

Amy, United States of America

Great location. Staff was courteous friendly and accommodating

Brad, United States of America

Didn't have breakfast there. The location is great, which is why we chose this hotel. I lived in Knoxville 35 years and so this was a known quantity. But I had never stayed there—only booked friends into it. Super friendly staff, although the bell hop, after helping us with our luggage, didn't do regular bellhop stuff, like offer to go get ice for us.

Deborah, United States of America

Room service for breakfast was awesome. Beds are very comfortable. Love the location. We come here often and will continue to do so.

Dawn, United States of America

Room was ready early as requested It was clean and bright The hotel was in a perfect location to sights and highway

Geraldine, United States of America

The bed was phenomenal! We loved the more natural toiletries as well. Great choice!

Hope, United States of America

Everything!!! One of the nicest places we've stayed. Plan to stay again vin the future. The staff was great all that we came in contact with, it's seems they were trained very well in customer service and that I like a lot. People will come back because of that alone. I will!!!!

Dale, United States of America

Beautiful lobby and staff were very courteous and professional.

Rebekah, United States of America

Very clean and very well kept hotel there is a lot of bars and night life across the road and around the hotel

Kevin, United States of America

9.4

Staff
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Highly rated for:
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Highly rated for:
Great neighborhood

What guests loved the most:
“The location was excellent just a short walk to market square, gay street, old city and worlds fair park!”

Monique United States of America
“Disappointments aside, the staff was beyond awesome. Extremely friendly and helpful. The room service food was really good too, and I did feel like that was a great value.”

Amy United States of America
“Great location. Staff was courteous friendly and accommodating”

Brad United States of America
“Didn't have breakfast there. The location is great, which is why we chose this hotel. I lived in Knoxville 35 years and so this was a known quantity.”

Deborah United States of America
“Room service for breakfast was awesome. Beds are very comfortable. Love the location. We come here often and will continue to do so.”

Dawn United States of America
“Room was ready early as requested It was clean and bright The hotel was in a perfect location to sights and highway”

Geraldine United States of America
“The bed was phenomenal! We loved the more natural toiletries as well. Great choice!”

Hope United States of America
“Everything!!! One of the nicest places we've stayed. Plan to stay again vin the future.”

Dale United States of America
“Beautiful lobby and staff were very courteous and professional.”

Rebekah United States of America
“Very clean and very well kept hotel there is a lot of bars and night life across the road and around the hotel”

Kevin United States of America

Stay in the Heart of Knoxville –

One of our top picks in Knoxville.A 10-minute walk from the University of Tennessee and the Knoxville Convention Center, this hotel features an on-site bar, indoor pool, and free in-room Wi-Fi.

The rooms at the Knoxville Crowne Plaza Hotel include warm colors and hardwood furniture. Guests can watch cable on the flat-screen TV and play music with the CD player. A work desk and coffee maker are also provided.

The on-site gym is open 24 hours a day. A business center is located off of the lobby and dry cleaning services are available.

Mahogany's restaurant is open for breakfast.The Library, a pub-style bar, is open for breakfast and in the evenings has a full-service bar.

The Knoxville Zoo is 3 miles from Crowne Plaza Hotel Knoxville. The Tennessee Theater is a 5-minute walk away.

This property also has one of the top-rated locations in Knoxville! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

This property is also rated for the best value in Knoxville! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Crowne Plaza Hotel Knoxville has been welcoming Booking.com guests since Apr 1, 2011
Hotel chain/brand: Crowne Plaza Hotels & Resorts

Missing some information?

Brilliant!

Most Popular Facilities

Pet friendly

Indoor pool

Parking

Non-smoking rooms

Free WiFi

Swimming pool

Bar

Good for couples – they rated the facilities 9.1 for two-person stays.

ATM: Need cash? This property has an ATM on site.

Bookers love...

“friendly staff”
44 related reviews

“breakfast buffet”
22 related reviews

“excellent location”
20 related reviews

Top Location: Highly rated by recent guests (9.4)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

American, Buffet

Free WiFi
Guests consistently rate the WiFi as excellent

Parking available at the hotel

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Crowne Plaza Hotel Knoxville?

Check-in Date

Check-out Date

Rooms

Adults

Children

1 property in Knoxville like Crowne Plaza Hotel Knoxville was booked in the last 12 hours

4 reasons to choose Crowne Plaza Hotel Knoxville

Why book with us?

Manage your bookings online

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One of our top picks in Knoxville

Hotel surroundings

–

Closest Landmarks *

Market Square
0.1 miles
East Tennessee History Center
0.2 miles
University of Tennessee Neyland Stadium
0.9 miles
Frank H McClung Museum
1 miles
Knoxville Municipal Stadium
1.1 miles
University of Tennessee
1.9 miles
Knoxville Zoological Park
2.7 miles
Ijams Nature Center
2.8 miles
Knoxville Zoological Gardens
3.2 miles
Seven Islands State Birding Park
13.1 miles

Restaurants & Markets *

Tupelo Honey Cafe Restaurant
0 miles
Cafe 4 Restaurant
0 miles
Preservation Pub Cafe/Bar
0 miles
Food City Supermarket
2 miles

Natural Beauty *

Fort Loudon Lake Lake
1 miles
Tennessee River River
1 miles

Closest Airports *

McGhee Tyson Airport
11.4 miles

All distances are measured in straight lines. Actual travel distances may vary.

What Travelers Love About This Location

“Spacious room, great location, free parking, huge gym, big indoor swimming pool. The staff is really friendly too.”

Simon

United States of America

8.3

“Hotel was amazing. Staff were very helpful and very pleasant. Fantastic location.”

Trevor

United Kingdom

“Close to where we wanted to be. Great secure parking area. Lovely view from window... ”

Marney

Australia

9.5

Are you missing any information about this area?

Brilliant!

1 Restaurant On Site

Mahogany's

Food: American

Menu: Buffet & À La Carte

House Rules Crowne Plaza Hotel Knoxville takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children are welcome

No cribs are available

No extra beds are available

Pets

Pets are allowed. Charges may apply.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Crowne Plaza Hotel Knoxville accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

“Disappointments aside, the staff was beyond awesome. Extremely friendly and helpful. The room service food was really good too, and I did feel like that was a great value.”

Amy

“Didn't have breakfast there. The location is great, which is why we chose this hotel. I lived in Knoxville 35 years and so this was a known quantity. But I had never stayed there—only booked friends into it. Super friendly staff, although the bell hop, after helping us with our luggage, didn't do regular bellhop stuff, like offer to go get ice for us.”

Deborah

“Everything!!! One of the nicest places we've stayed. Plan to stay again vin the future. The staff was great all that we came in contact with, it's seems they were trained very well in customer service and that I like a lot. People will come back because of that alone. I will!!!!”

Dale

See all guest reviews for Crowne Plaza Hotel Knoxville

Newest Reviews for Crowne Plaza Hotel Knoxville

Reviewed: July 20, 2019

Monique
United States of America
9.6

“We would definitely stay here again due to the location and pleasant, helpful staff.”
- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
When the AC turned on in the middle of the night it was loud and kept waking up my husband.
The location was excellent just a short walk to market square, gay street, old city and worlds fair park!

Stayed in July 2019
Reviewed: July 19, 2019

Connie
United States of America
10

Exceptional
- • Business trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Super friendly and helpful staff!

Stayed in July 2019
Reviewed: July 18, 2019

Steve
United States of America
10

Exceptional
- • Leisure trip
- • Group of friends
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
The pool water was a little too cold. The last time I stayed here, the water was warm.
The rooms were great and staff was great. I've stayed here before and would definitely stay again.

Stayed in July 2019
Reviewed: July 18, 2019

Amy
United States of America
7.1

Good
- • Leisure trip
- • Solo traveler
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
I mean, the room wasnt really any nicer than a hotel for half the price. The pool was really just ok, and the lack of breakfast was disappointing. The windows were so high I couldn't see out of them, and I would have really liked a view since I was on the 3rd floor. I could have gotten just as nice a stay at a cheaper place...I really expected more.
Disappointments aside, the staff was beyond awesome. Extremely friendly and helpful. The room service food was really good too, and I did feel like that was a great value.

Stayed in July 2019
Reviewed: July 15, 2019

Linda
United States of America
10

“Great and helpful staff,friendly staff convenient location”
- • Leisure trip
- • Group of friends
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
All good

Stayed in July 2019
Reviewed: July 14, 2019

Judy
United States of America
8.8

“Food excellent bkf Friendly staff”
- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Told staff my husband birthday. Expected cheap bottle of wine or something
Perfect location for restaurant and she

Stayed in July 2019
Reviewed: July 14, 2019

Brad
United States of America
10

“Great hope to return”
- • Leisure trip
- • Family with young children
- • Executive King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Great location. Staff was courteous friendly and accommodating

Stayed in July 2019
Reviewed: July 13, 2019

Joanne
Guernsey
10

Exceptional
- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
Nothing
Nice hotel

Stayed in July 2019
Reviewed: July 13, 2019

Connie
United States of America
10

Exceptional
- • Leisure trip
- • Group of friends
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Very pretty and everyone was very nice helpful

Stayed in July 2019
Reviewed: July 12, 2019

Tim
United Kingdom
8.3

Very Good
- • Business trip
- • Solo traveler
- • Queen Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
Because my connection was 7 hours late I was only in the hotel foor five hours.

Stayed in July 2019
Reviewed: July 11, 2019

Anonymous
United States of America
Age group: 25 – 34
10

Exceptional
- • Business trip
- • Solo traveler
- • Queen Room with Sofa Bed - Non-Smoking
- • Stayed 2 nights
The most comfortable bed I've even slept in!

Stayed in June 2019
Reviewed: July 11, 2019

Godwin
United States of America

1 helpful vote
10

“Stay here!”
- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Close to interstate in downtown area. Perfect for Road Warriors. Staff super friendly.
Clean, comfortable, affordable, great location

Stayed in July 2019
Reviewed: July 11, 2019

Piotr
United States of America
9.2

Awesome
- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast
Location

Stayed in July 2019
Reviewed: July 7, 2019

Tami
United States of America
10

Exceptional
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The shower door didn’t close all the way at the bottom so it left a pool of water but all and all was great!
The rooms were more than comfortable

Stayed in July 2019
Reviewed: July 6, 2019

Deborah
United States of America
5.8

“Great location, friendly staff, but terribly disappointing/worn facility and room. We won't be back.”
- • Leisure trip
- • Couple
- • Queen Room with Sofa Bed - Non-Smoking
- • Stayed 2 nights
The place is in a shambles. One broken elevator. Slow drain in shower. Worn carpeting. Hallways too warm. Why? There are other great options now in downtown Knoxville, which should serve to 'up' the game for the Crowne Plaza. It was built for the 1982 World's Fair, I believe, and that's precisely how it still looks and feels. Boo. We'll book elsewhere next time.
Didn't have breakfast there. The location is great, which is why we chose this hotel. I lived in Knoxville 35 years and so this was a known quantity. But I had never stayed there—only booked friends into it. Super friendly staff, although the bell hop, after helping us with our luggage, didn't do regular bellhop stuff, like offer to go get ice for us.

Stayed in July 2019

Sleeps	Room Type
	Standard Room 1 full bed	Show prices
Start of dialog content 댴 Private bathroom Parking Bed type preference and smoking preference cannot be guaranteed as it will be allocated upon arrival based on availability. Room Facilities: • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Refrigerator • Desk • CD Player • Toilet • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • View • Wake-up service • Alarm clock • Electric kettle • Towels/Sheets (extra fee) • Wardrobe or closet • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Clothes rack • Toilet paper Free WiFi! Parking: Public parking is available on site (reservation is not possible) and costs USD 10 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Double Room with Two Double Beds - Non-Smoking 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Parking This room features a 37-inch flat-screen TV and desk. Room Facilities: • Shower • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Iron • Radio • Refrigerator • Desk • Free toiletries • CD Player • Toilet • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • View • Wake-up service • Alarm clock • Electric kettle • Towels/Sheets (extra fee) • Wardrobe or closet • Coffee machine • City view • Towels • Linens • Upper floors accessible by elevator • Clothes rack • Toilet paper Free WiFi! Parking: Public parking is available on site (reservation is not possible) and costs USD 10 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Queen Room with Sofa Bed - Non-Smoking 1 sofa bed and 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom Parking This room features a 37-inch flat-screen TV and a sitting area with a sofa bed. Room Facilities: • Shower • TV • Telephone • Air conditioning • Hairdryer • Iron • Radio • Refrigerator • Desk • Sitting area • Free toiletries • CD Player • Toilet • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • View • Wake-up service • Alarm clock • Electric kettle • Towels/Sheets (extra fee) • Wardrobe or closet • Coffee machine • City view • Towels • Linens • Upper floors accessible by elevator • Clothes rack • Toilet paper • Sofa bed Free WiFi! Parking: Public parking is available on site (reservation is not possible) and costs USD 10 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	King Room - Non-Smoking 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking This room features a 37-inch flat-screen TV and a desk. Room Facilities: • Tea/Coffee maker • Shower • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Radio • Refrigerator • Desk • Free toiletries • CD Player • Toilet • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • View • Wake-up service • Alarm clock • Electric kettle • Towels/Sheets (extra fee) • Wardrobe or closet • Coffee machine • City view • Towels • Linens • Upper floors accessible by elevator • Clothes rack • Toilet paper Free WiFi! Parking: Public parking is available on site (reservation is not possible) and costs USD 10 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Executive King Room - Non-Smoking 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking This room features a 42-inch flat-screen cable TV and desk. This room also includes access to the business center. Room Facilities: • Tea/Coffee maker • Shower • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Bathrobe • Radio • Refrigerator • Desk • Free toiletries • CD Player • Toilet • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • View • Wake-up service • Alarm clock • Electric kettle • Executive Lounge Access • Towels/Sheets (extra fee) • Wardrobe or closet • Coffee machine • City view • Towels • Linens • Upper floors accessible by elevator • Clothes rack • Toilet paper Free WiFi! Parking: Public parking is available on site (reservation is not possible) and costs USD 10 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	King Room - Disability Access/Non-Smoking 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking This accessible room features a 37-inch flat-screen cable TV and desk. Room Facilities: • Tea/Coffee maker • Shower • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Radio • Refrigerator • Desk • Free toiletries • CD Player • Toilet • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • View • Wake-up service • Alarm clock • Electric kettle • Towels/Sheets (extra fee) • Wardrobe or closet • Coffee machine • City view • Towels • Linens • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Toilet paper Free WiFi! Parking: Public parking is available on site (reservation is not possible) and costs USD 10 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Double Room with Two Double Beds and Mobility Accessible Roll In Shower - Non-Smoking 2 full beds	Show prices
Start of dialog content Parking Free WiFi! Parking: Public parking is available on site (reservation is not possible) and costs USD 10 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

Hotel Crowne Plaza Hotel Knoxville

Crowne Plaza Hotel Knoxville This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Stay in the Heart of Knoxville – Excellent location – show map

Most Popular Facilities

Bookers love...

Availability

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Parking:

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4 reasons to choose Crowne Plaza Hotel Knoxville

Why book with us?

Hotel surroundings

Closest Landmarks *

Restaurants & Markets *

Natural Beauty *

Closest Airports *

What Travelers Love About This Location

Mahogany's

See availability Facilities of Crowne Plaza Hotel Knoxville Great facilities! Review score, 9.0

Most Popular Facilities

Pets

Food & Drink

Internet

Accessibility

Parking

Pool and Spa

Front Desk Services

Cleaning Services

Business Facilities

General

See availability House Rules Crowne Plaza Hotel Knoxville takes special requests – add in the next step!

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Crowne Plaza Hotel Knoxville

Stay in the Heart of Knoxville –

Facilities of Crowne Plaza Hotel Knoxville Great facilities! Review score, 9.0

House Rules Crowne Plaza Hotel Knoxville takes special requests – add in the next step!