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Checkin

Stayed in June 2022

I was made to understand when I got to the hotel that breakfast wasn't a part of what I paid and they was charging $13.00. Whenever I went out, my room wasn't clean when I came but. I had to go to the desk to tell them about cleaning the room. Lastly, the cigarette scent was too much. I am a non smoker and was placed in a room fill with cigarette scent.

The location and swimming pool

Stayed in June 2022

There was no hand soap bars in the room. Thank goodness we brought on own. But other than that all was good!!

Location

Stayed in April 2022

I didn't have any soap in my room (luckily I packed my own). When I called the front desk they said they were waiting on a delivery but I never received any. Also, my remote wasn't working and I called the front desk twice - the first person said she would send maintenance (no one came) and the second person suggested I check the batteries.

The room was nice and mostly clean.

Stayed in April 2022

I did not like that there were not enough towels or soap prior to having to ask housekeeping after checking in.

It was a quiet environment and the bed was large and comfortable.

Stayed in April 2022

N/applicability

Stayed in April 2022

Check in was very dry, not engaging at all. I was told that breakfast was $13.00 per person. I told them that my reservations states that I picked the booking for breakfast included. I was told that was not possible so I provided my reservation email that stated "breakfast included" then I was told to just show my email in the morning when we come down for breakfast. I knew this stay was going to be a problem so I spoke to them right then and there about charging my card for a different amount than my reservation. I was told that it is normal for hotels to put a hold on your account. I told them that I am aware that a hold of $100.00 was normal and would be returned to my account in 5-10 days, but the price they charged my card was only $40.00 difference which lead me to believe they charged me an incorrect price. The front desk lady said yes it should be $100.00 but since she only charged me $40.00 they will just honor that amount and the funds will be returned to my account in about 3-5 days after check out. The next morning my husband went down for breakfast and low and behold there was a problem. The front desk lady told him no, breakfast can not "be included" in your reservation even after he showed them the email so he had to wake me up at 7am since I made the reservation and I had to go down and show the staff the site that I booked the reservation with and where it shows the price for rooms with & without breakfast. After the proff was given then she said, " well that's still only for a "cold breakfast" I said mam, I am not going to pay a $30+ difference in room prices for a "cold continental breakfast" I paid it for the hot breakfast buffet just for the convenience. (Because I Want to SLEEP IN) If I knew I had to get up early- We could have walked next door to McDonald's and had a complete hot breakfast for 3 people and spent $10.00.

The bartender was nice & friendly

Stayed in April 2022

Unable to adjust temperature in my room for my comfort

Nice clean rooms and bathroom

Stayed in March 2022

it was nice

relaxing

Stayed in February 2022