River view
Swimming pool
Free WiFi
Balcony
Free parking
Air conditioning
Private Bathroom
24-hour front desk
Key card access
Daily housekeeping

You're eligible for a Genius discount at SureStay Plus Hotel by Best Western Gatlinburg! To save at this property, all you have to do is sign in.

Adjacent to Great Smoky Mountains National Park and 1.1 mi from Ripley's Aquarium and Mountain Mall, the SureStay Plus Hotel by Best Western Gatlinburg includes free continental breakfast, free WiFi, and an outdoor pool.

A microwave, small refrigerator, and cable TV as well as a private bathroom are provided in every simply appointed room. Extras include toiletries, towels, and linens.

A 24-hour reception and vending machine for snacks and drinks are on site. Free parking is also provided by SureStay Plus Hotel by Best Western Gatlinburg.

Great Smoky Mountains National Park is 1,300 feet from the hotel, while Ober Gatlinburg Amusement Park tram elevator is 9 minutes' walk away. Guests can visit Cataract Falls, which is 6 minutes' drive by car or 45 minutes' walk along the Gatlinburg Trail.

This is our guests' favorite part of Gatlinburg, according to independent reviews.

Couples in particular like the location – they rated it 8.6 for a two-person trip.

SureStay Plus Hotel by Best Western Gatlinburg has been welcoming Booking.com guests since Apr 24, 2012
Hotel chain/brand: SureStay Plus Hotel by Best Western

Property Highlights

Located in the best-rated area in Gatlinburg, this hotel has an excellent location score of 8.6

Breakfast Info

Continental

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
1 sofa bed
and
2 queen beds
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
  • Where i live is considered a hotspot for the COVID-19 and Sevier county is considered to. Does this make a deference in reserving a room now. And is..
    the pool is open. we have changed some of our operating policies such as grab and go breakfast and not providing daily housekeeping.
    Answered on 23 June 2020
  • With COVID-19 going on, do you still serve breakfast, and if there is a pool, is swimming allowed?
    Yes the pool is open. The breakfast is a grab and go with things like muffins and fruit. None of the hotels are supposed to be doing more than that.
    Answered on 18 June 2020
  • Can you smoke on the balcony of the room?
    You are allowed to smoke on the balcony. We just ask that you please clean up any ashtrays (cans, cups, ect) you use and to try to be courteous to oth..
    Answered on 10 October 2019
  • can I walk to the downtown Gatlinburg from the hotel if so how far is it
    Yes, we are just a little over a block from the main strip near the entrance to the national park.
    Answered on 1 January 2020
  • What is the scenery from the balcony? Are you looking at another building or the Mountains?
    the view from the balconies is of the river not the mountains.
    Answered on 13 January 2021
Hotel area info *
Amenities of SureStay Plus Hotel by Best Western Gatlinburg
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Alarm clock
View
  • River view
Outdoors
  • Outdoor furniture
  • Balcony
Kitchen
  • Microwave
  • Refrigerator
Room Amenities
  • Socket near the bed
Activities
  • Hiking
    Off-site
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Tea/Coffee maker
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
    Services
    • Daily housekeeping
    • Vending machine (snacks)
    • Vending machine (drinks)
    • Wake-up service
    • Fax/Photocopying
      Additional charge
    • Business center
    • 24-hour front desk
    Safety & security
    • Fire extinguishers
    • Smoke alarms
    • Key card access
    General
    • Designated smoking area
    • Air conditioning
    • Heating
    • Carpeted
    • Elevator
    • Family rooms
    • Ironing facilities
    • Facilities for disabled guests
    • Non-smoking rooms
    • Iron
    Accessibility
    • Upper floors accessible by elevator
    Indoor swimming pool
    • Seasonal
    • All ages welcome
    • Beach chairs/Loungers
    Spa
    • Beach chairs/Loungers
    Languages Spoken
    • English

    House rules

    SureStay Plus Hotel by Best Western Gatlinburg takes special requests – add in the next step!

    Check-in

    From 3:00 PM

    Guests are required to show a photo ID and credit card at check-in

    Check-out

    Until 11:00 AM

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 18 and above are considered adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are not allowed.

    Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

    Mastercard Visa Carte Blanche Discover JCB Diners Club American Express SureStay Plus Hotel by Best Western Gatlinburg accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

    Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform SureStay Plus Hotel by Best Western Gatlinburg of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    Swimming pool #1: Closed from Fri, Sep 30, 2022 until Sun, Apr 30, 2023

    FAQs about SureStay Plus Hotel by Best Western Gatlinburg

    • Check-in at SureStay Plus Hotel by Best Western Gatlinburg is from 3:00 PM, and check-out is until 11:00 AM.

    • Guests staying at SureStay Plus Hotel by Best Western Gatlinburg can enjoy a highly-rated breakfast during their stay (guest review score: 5.3).

      Breakfast option(s) include:

      • Continental

    • SureStay Plus Hotel by Best Western Gatlinburg is 2,300 feet from the center of Gatlinburg.

    • SureStay Plus Hotel by Best Western Gatlinburg offers the following activities/services (charges may apply):

      • Hiking
      • Swimming pool

    • The prices at SureStay Plus Hotel by Best Western Gatlinburg may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Room options at SureStay Plus Hotel by Best Western Gatlinburg include:

      • Family
      • Suite
      • Double

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.