Hotel SureStay Plus Hotel by Best Western Gatlinburg
218 Ski Mountain Rd , Gatlinburg, 37738-3125, United States of America – Great location - show map
We were greeted with professionalism and smiles. Everything was very clean and well maintained. We will definitely be back!
United States of AmericaCan sit on the balcony to watch & hear the stream going by. Very close to Smoky Mountains Park entry.
United States of Americabed was very comfortable,clean room,very nice staff at desk,good housekeeping
United States of AmericaWe liked everything. Was great value awesome location and really enjoyed the river view.
United States of AmericaThe room was spacious, but something could have used a deep cleaning. But overall, I don't mind those factors for the beautiful creek view & the location. In general, a great value.
United States of AmericaWe were on the top floor looking at the beautiful river and mountains ... I thought the scenery was great! Staff was very friendly and we stayed in a Queen suite which was a great size for my family ages 2, 3, 8, and 15 year old. Overall experience was nice!
United States of AmericaBreakfast wasn’t really good. They only had snack stuff due to covid
United States of AmericaWe were in a great location for walking the strip. We had a balcony to.look at the river and when we opened our door we could watch the Ober. The beds were comfortable but the mattress on the pull out (used by my son and his wife)was pretty thin.
United States of AmericaStaff was accommodating, rooms were clean, good room size, linens restocked daily as well as garbage removed. I was happy with the stay all the way around.
United States of AmericaBreakfast was good with the Covid have everything down the location was good we could walk to most places
United States of America
SureStay Plus Hotel by Best Western Gatlinburg
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Robin
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Thomas
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Patricia
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Sherrie
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Nazaneen
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Zack
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Collins
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Tina
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Kristie
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Florence
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One of our top picks in Gatlinburg. Adjacent to Great Smoky Mountains National Park and 1.1 mi from Ripley's Aquarium and Mountain Mall, the SureStay Plus Hotel by Best Western Gatlinburg includes free continental breakfast, free WiFi, and an outdoor pool.
A microwave, small refrigerator, and cable TV as well as a private bathroom are provided in every simply appointed room. Extras include toiletries, towels, and linens.
A 24-hour reception and vending machine for snacks and drinks are on site. Free parking is also provided by SureStay Plus Hotel by Best Western Gatlinburg.
Great Smoky Mountains National Park is 1,300 feet from the hotel, while Ober Gatlinburg Amusement Park tram elevator is 9 minutes' walk away. Guests can visit Cataract Falls, which is 6 minutes' drive by car or 45 minutes' walk along the Gatlinburg Trail.
This is our guests' favorite part of Gatlinburg, according to independent reviews.
Couples in particular like the location – they rated it 8.6 for a two-person trip.
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RetryMost popular amenities
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| Max adults: 4. Max children: 3 |
Queen Room with Two Queen Beds with Balcony
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| Max adults: 6. Max children: 4 |
Queen Suite with Balcony
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| Max adults: 2. Max children: 1 |
King Room - Disability Access
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| Max adults: 4. Max children: 3 |
King Suite with Sofa Bed - Disability Access
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| Max adults: 4. Max children: 3 |
King Suite with Sofa Bed
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| Max adults: 2. Max children: 1 |
King Room with Balcony
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About SureStay Plus Hotel by Best Western Gatlinburg
Welcoming Booking.com guests since Apr 24, 2012
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4 reasons to choose SureStay Plus Hotel by Best Western Gatlinburg
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One of our top picks in Gatlinburg
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Ober Gatlinburg Amusement Park and Ski Area0.2 miles
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Star Cars Museum0.4 miles
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Amazing Mirror Maze0.4 miles
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Ripley's Haunted Adventure0.4 miles
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Ole Smoky Moonshine Distillery0.4 miles
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Gatlinburg Space Needle0.4 miles
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Sugarlands Distilling Company0.4 miles
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Sugarland Distilling Company0.4 miles
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Gatlinburg Sky Lift0.5 miles
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Mysterious Mansion0.5 miles
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Cafe/Bar Ole Smoky Distillery0.6 miles
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Restaurant Log Cabin Pancake House of Gatlinburg0.9 miles
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Restaurant Smoky Mountain Trout House1.4 miles
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Supermarket Old Dad's General Store0.3 miles
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Ripley's Aquarium of the Smokies0.8 miles
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Dolly Parton’s Stampede5.2 miles
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Old Mill5.9 miles
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Dollywood6.2 miles
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The Grand Majestic Theater7.8 miles
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Country Tonite Theatre8 miles
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Smoky Mountain Opry8.6 miles
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Mountain Mount Le Counte10.8 miles
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River Holy Branch0 miles
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McGhee Tyson Airport27.2 miles
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Asheville Regional Airport58.2 miles
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RetryAmenities of SureStay Plus Hotel by Best Western Gatlinburg
Most popular amenities
Outdoors
- Outdoor furniture
Pets
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Pets are not allowed.
Activities
- Hiking Off-site
- Fishing
Internet
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Free! WiFi is available in the hotel rooms and is free of charge.
Parking
Free! Free public parking is possible on site (reservation is not needed).
Services
- Daily housekeeping
- Vending machine (snacks)
- Vending machine (drinks)
- Fax/Photocopying Additional charge
- Business center
- 24-hour front desk
Safety & security
- Smoke alarms
General
- Designated smoking area
- Air conditioning
- Heating
- Elevator
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
Safety features
- First aid kits available
- Hand sanitizer in guest accommodation and common areas
- Shared stationery (e.g. printed menus, magazines, pens, paper) removed
- Staff follow all safety protocols as directed by local authorities
Physical distancing
- Screens or physical barriers between staff and guests in appropriate areas
- Physical distancing rules followed
Cleanliness & disinfection
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation disinfected between stays
- Linens, towels, and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against coronavirus
Food & drink safety
- Physical distancing in dining areas
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RetryHouse rules SureStay Plus Hotel by Best Western Gatlinburg takes special requests – add in the next step!
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
Children 18 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
There's no capacity for cribs at this property.
This property doesn't offer extra beds.
Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
SureStay Plus Hotel by Best Western Gatlinburg accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform SureStay Plus Hotel by Best Western Gatlinburg of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
FAQs about SureStay Plus Hotel by Best Western Gatlinburg
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The prices at SureStay Plus Hotel by Best Western Gatlinburg may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
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Room options at SureStay Plus Hotel by Best Western Gatlinburg include:
- Family
- Suite
- Double
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Check-in at SureStay Plus Hotel by Best Western Gatlinburg is from 3:00 PM, and check-out is until 11:00 AM.
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The following parking options are available to guests staying at SureStay Plus Hotel by Best Western Gatlinburg (subject to availability):
- Parking
- Free parking
- On-site parking
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From the nearest airport, you can get to SureStay Plus Hotel by Best Western Gatlinburg by:
- Car 1h 10min
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SureStay Plus Hotel by Best Western Gatlinburg offers the following activities/services (charges may apply):
- Hiking
- Fishing
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Guests staying at SureStay Plus Hotel by Best Western Gatlinburg can enjoy a highly-rated breakfast during their stay (guest review score: 6.5).
Breakfast option(s) include:
- Continental
