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About this property

Adjacent to Great Smoky Mountains National Park and 1.1 mi from Ripley's Aquarium and Mountain Mall, the SureStay Plus Hotel by Best Western Gatlinburg includes free continental breakfast, free WiFi, and an outdoor pool. A microwave, small refrigerator, and cable TV as well as a private bathroom are provided in every simply appointed room. Extras include toiletries, towels, and linens. A 24-hour reception and vending machine for snacks and drinks are on site. Free parking is also provided by SureStay Plus Hotel by Best Western Gatlinburg. Great Smoky Mountains National Park is 1312 ft from the hotel, while Ober Gatlinburg Amusement Park tram elevator is 9 minutes' walk away. Guests can visit Cataract Falls, which is 6 minutes' drive by car or 45 minutes' walk along the Gatlinburg Trail.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

SureStay Plus Hotel by Best Western
Hotel chain/brand
SureStay Plus Hotel by Best Western

Property highlights

    • Located in the best-rated area in Gatlinburg, this hotel has an excellent location score of 8.8

    • Breakfast Info

    • American

    • Free private parking available at the hotel


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Availability

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Room Type
Number of guests
 
2 queen beds
1 sofa bed
and
2 queen beds
1 king bed
1 king bed
1 king bed
1 king bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Shawn
    United States United States
    We have stayed here a few times. It has always been clean and staff are great. Perfect location.
  • Jarrett
    United States United States
    The room was Amazing, and very clean with a beautiful view of the river and mountains. WE were very comfortable with everything including seeing the bear every day.
  • Dustin
    United States United States
    The location of the hotel was away from the bust strip of downtown Gatlinburg.
  • Sally
    United States United States
    Beautiful, spacious room with balcony overlooking the river. Great breakfast was included.
  • Donna
    United States United States
    Staff was extremely helpful and nice! Hotel was very nice! Loved the pancake machine. Will stay here again!
  • Nicholas
    United States United States
    The breakfast was good very good breakfast and walkable to the strip the staff was very friendly the pool was good and warm
  • Joshua
    United States United States
    The room was very clean, and much larger than expected.
  • Hope
    United States United States
    Location and kitchen staff was very pleasant and helpful. The receptionist was nice no problems at all
  • Short
    United States United States
    We seen bears in parking lot and behind the building..room are awesome we will be back
  • Shannon
    United States United States
    Location, affordable, clean , roomy and all staff was very helpful and friendly

Hotel area info

House rules

SureStay Plus Hotel by Best Western Gatlinburg takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 11:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 8 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBDiscoverCarte Blanche Cash is not accepted

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform SureStay Plus Hotel by Best Western Gatlinburg of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.