Name: Universal's Hard Rock Hotel ®
Address: 5800 Universal Boulevard, Orlando, FL 32819, USA, 5800 Universal Boulevard, Florida, FL 32819, USA
Price range: Prices for upcoming dates start at £284 per night (We Price Match)
Rating: 9.0

Info & prices
Facilities
House rules
The fine print
Guest reviews (2,530)

Resort Universal's Hard Rock Hotel ®

5800 Universal Boulevard, Orlando, FL 32819, USA –

A seating area at Universal's Hard Rock Hotel ®

A bed or beds in a room at Universal's Hard Rock Hotel ®

A bathroom at Universal's Hard Rock Hotel ®

The building in which the resort is located

The swimming pool at or close to Universal's Hard Rock Hotel ®

The lobby or reception area at Universal's Hard Rock Hotel ®

A restaurant or other place to eat at Universal's Hard Rock Hotel ®

The lounge or bar area at Universal's Hard Rock Hotel ®

A garden outside Universal's Hard Rock Hotel ®

*9.0* Hard Rock Orlando: only 1 minute away! (50 yards on foot)

Lock in a great price for Universal's Hard Rock Hotel ® - rated 9 by recent guests.

to get started.

Air conditioning! Lol Fast elevators Nice carpets Very friendly staff Fast room service Great music! Nice pool hours.

Blair

Canada

Location is great, the external site still looks like hotel California ,love the express pass for the parks, pool still good for floating in, all dining options are good though pricing a little heavy.

Tam

United Kingdom

Location - walking distance to the universal studios entrance - and express pass offered by the hotel

Almudena

United Kingdom

Great location for City Walk and the Universal Parks. Bar & pool area perfect for chilling out.

Jeff

United Kingdom

The express passes for universal were included for your whole stay.

Claire

United Kingdom

The room itself was very comfortable and decorated quite modern with a really nice dressing/mirror area. The location is fantastic, you can either catch the water bus into City Walk or take a 5 min stroll along the river. But the biggest bonus to staying here is of course you get Express passes which is the main reason we stayed here. We only ate in the Poolside restaurant twice but both times the food and service was great.

Donna

United Kingdom

It was a great hotel, great staff, perfectly placed for the theme parks, can’t fault it at all

Neil

United Kingdom

Loved everything about Hard Rock! Staff were marvellous and the place was great, loved the ‘busker’ in the foyer - bonus as we’d had to leave the pool because of the extreme weather! Great cocktails, pool entertainment and food.

Sarah

United Kingdom

Express passes, hotel pool, exceptionally clean, close to parks.

Liza

United Kingdom

Location was perfect for Universal, and the fast passes for hotel guests were such a bonus. Sounded like the facilities were great - pool open til 11pm, movie by the pool etc but didn't get time to use.

Mandy

United Kingdom

9.7

Excellent location!
Highly rated for:
Very comfy beds
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Very comfy beds
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Very clean bathrooms
Highly rated for:
Very clean bathrooms
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Great neighbourhood
Highly rated for:
Great neighbourhood
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Room sizes
Highly rated for:
Room sizes
Highly rated for:
Great neighbourhood
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Great check-in experience
Highly rated for:
Family-friendly atmosphere
Highly rated for:
Great neighbourhood
Highly rated for:
Room sizes
Highly rated for:
Great neighbourhood
Highly rated for:
Great neighbourhood
Highly rated for:
Great check-in experience
Highly rated for:
Room sizes
Highly rated for:
Very comfy beds

What guests loved the most:
“Air conditioning! Lol Fast elevators Nice carpets Very friendly staff Fast room service Great music! Nice pool hours.”

Blair Canada
“Location is great, the external site still looks like hotel California ,love the express pass for the parks, pool still good for floating in, all dining options are good though pricing a little...”

Tam United Kingdom
“Location - walking distance to the universal studios entrance - and express pass offered by the hotel”

Almudena United Kingdom
“Great location for City Walk and the Universal Parks. Bar & pool area perfect for chilling out.”

Jeff United Kingdom
“The express passes for universal were included for your whole stay.”

Claire United Kingdom
“The room itself was very comfortable and decorated quite modern with a really nice dressing/mirror area.”

Donna United Kingdom
“It was a great hotel, great staff, perfectly placed for the theme parks, can’t fault it at all”

Neil United Kingdom
“Loved everything about Hard Rock! Staff were marvellous and the place was great, loved the ‘busker’ in the foyer - bonus as we’d had to leave the pool because of the extreme weather!”

Sarah United Kingdom
“Express passes, hotel pool, exceptionally clean, close to parks.”

Liza United Kingdom
“Location was perfect for Universal, and the fast passes for hotel guests were such a bonus.”

Mandy United Kingdom

One of our top picks in Orlando.Centrally located at Universal Orlando, Universal's Hard Rock Hotel ® offers exclusive unlimited ride access which lets ticket-holding guests skip regular lines at Universal theme parks. CityWalk nightlife is 5 minutes' walk away and accessible by water taxi.

Early Park Admission* to The Wizarding World of Harry Potter™ and Universal's Volcano Bay™ water theme park 1 hour before the theme parks opens. (Valid theme park admission required.)

A 12,000-square-foot pool with underwater music and rock and roll memorabilia decor is on site. Guests can also enjoy American fare at Palm Restaurant on site for dinner. Velvet Bar features a full bar and appetizers.

Free WiFi, a flat-screen TV, and an iPod docking station are available in each room. All rooms are decorated with rock music-themed decor.

Transfer service is offered to Universal Studios theme parks.Guest will be 9 minutes’ drive from shopping at Orlando Premium Outlets.

This is our guests' favourite part of Orlando, according to independent reviews.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

We speak your language!

Universal's Hard Rock Hotel ® has been welcoming Booking.com guests since 13 Aug 2013.
Hotel chain/brand: Loews Hotels , Hard Rock

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Most popular facilities

Parking

Free WiFi

Swimming pool

Family rooms

Pets allowed

Outdoor pool

Bar

Good for couples - they rate the facilities 9.1 for two-person stays.

ATM and Currency Exchange: Need cash? There's an ATM machine and a currency exchange service at this property.

Guests love...

“friendly staff”
101 related reviews

“pool area”
93 related reviews

“great hotel”
76 related reviews

“boutique style”

Situated in the best rated area in Orlando, this property has an excellent location score of 9.7

Want a great night's sleep? This property was highly rated for its very comfy beds.

Free WiFi
Guests consistently rate the WiFi as excellent

Private parking available on-site

Activities:

Fitness centre

Golf course (within 3 km)

Games room

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When would you like to stay at Universal's Hard Rock Hotel ®?

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Rooms

Adults

Children

Sleeps	Room type
	Garden View Room (Includes FREE^ Universal Express Unlimited) 2 large double beds	Show prices
Start of dialog content 댴 Private bathroom Parking This garden-view room features a flat-screen TV, an iPod docking station, and coffee-making facilities. Room facilities: • Bath • Safety Deposit Box • Pay-per-view Channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Radio • Ironing Facilities • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Interconnected room(s) available • Flat-screen TV • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Garden view • Coffee machine • Towels • Linen • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is possible on site (reservation is not needed) and charges are applicable. Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Pool view room (Includes FREE^ Universal Express Unlimited) 2 large double beds	Show prices
Start of dialog content 댴 Private bathroom Parking This pool-view room features a flat-screen TV, an iPod docking station, and coffee-making facilities. Please note pets cannot be accommodated in this room. Room facilities: • Bath • Safety Deposit Box • Pay-per-view Channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Radio • Ironing Facilities • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Interconnected room(s) available • Flat-screen TV • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Pool view • Coffee machine • Towels • Linen • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is possible on site (reservation is not needed) and charges are applicable. Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Deluxe King Room (Includes FREE^ Universal Express Unlimited) 1 extra-large double bed	Show prices
Start of dialog content 댴 Private bathroom Parking This room features a flat-screen TV, an iPod docking station, and coffee-making facilities. A separate seating area is also included. Please note pets cannot be accommodated in this room. Please note a fee will be charged for an additional guest. Please contact the property for details. Room facilities: • Bath • Safety Deposit Box • Pay-per-view Channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Radio • Desk • Ironing Facilities • Seating Area • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Interconnected room(s) available • Flat-screen TV • Sofa • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Coffee machine • Towels • Linen • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is possible on site (reservation is not needed) and charges are applicable. Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Club Level Room - King Bed (Includes FREE^ Universal Express Unlimited) 1 extra-large double bed	Show prices
Start of dialog content 댴 Private bathroom Parking This club-level room features a flat-screen TV, an iPod docking station, and coffee-making facilities. Additional club-level amenities include: -Access to the Club Lounge -Continental breakfast and hors d’oeuvers -Free fitness centre access -Discounts on pool cabana rentals Please note pets cannot be accommodated in this room. Room facilities: • Bath • Safety Deposit Box • Pay-per-view Channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Radio • Ironing Facilities • Seating Area • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Interconnected room(s) available • Flat-screen TV • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Garden view • Pool view • Coffee machine • Towels • Linen • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is possible on site (reservation is not needed) and charges are applicable. Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Club Level Room - Two Queen Beds (Includes FREE^ Universal Express Unlimited) 2 large double beds	Show prices
Start of dialog content 댴 Private bathroom Parking This club-level room features a flat-screen TV, an iPod docking station, and coffee-making facilities. Additional club-level amenities include: -Access to the Club Lounge -Continental breakfast and hors d’oeuvers -Free fitness centre access -Discounts on pool cabana rentals. Please note pets cannot be accommodated in this room. Room facilities: • Bath • Safety Deposit Box • Pay-per-view Channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Radio • Ironing Facilities • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Interconnected room(s) available • Flat-screen TV • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Garden view • Pool view • Coffee machine • Towels • Linen • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is possible on site (reservation is not needed) and charges are applicable. Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Deluxe Two Queen Room (Includes FREE^ Universal Express Unlimited) 2 large double beds	Show prices
Start of dialog content 댴 Private bathroom Parking This room features a flat-screen TV, an iPod docking station, and coffee-making facilities. A separate seating area is also included. Please note pets cannot be accommodated in this room. Room facilities: • Bath • Safety Deposit Box • Pay-per-view Channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Radio • Desk • Ironing Facilities • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Flat-screen TV • Sofa • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Coffee machine • Towels • Linen • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is possible on site (reservation is not needed) and charges are applicable. Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Standard View Room (Includes FREE^ Universal Express Unlimited) 2 large double beds	Show prices
Start of dialog content 댴 Private bathroom Parking This room features a flat-screen TV, an iPod docking station, and coffee-making facilities. Please note pets cannot be accommodated in this room. Room facilities: • Bath • Safety Deposit Box • Pay-per-view Channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Radio • Ironing Facilities • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Interconnected room(s) available • Flat-screen TV • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Coffee machine • Towels • Linen • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is possible on site (reservation is not needed) and charges are applicable. Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	King Suite (Includes FREE^ Universal Express Unlimited) 1 extra-large double bed	Show prices
Start of dialog content 댴 Private bathroom Parking This room features a flat-screen TV, an iPod docking station, and coffee-making facilities. A dining area is also included. Please note pets cannot be accommodated in this room. Room facilities: • Safety Deposit Box • Pay-per-view Channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Radio • Ironing Facilities • Seating Area • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Flat-screen TV • Sofa • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Coffee machine • Towels • Linen • Dining table • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is possible on site (reservation is not needed) and charges are applicable. Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Premium Two-Bedroom Suite - Future Rock Star Suite (Includes FREE^ Universal Express Unlimited) 2 single beds and 1 extra-large double bed	Show prices
Start of dialog content 댴 Private bathroom Parking This two-bedroom suite features memorabilia from modern music artists. The kid's room includes a stage area where guests can sync their own music playlist to a TV or Bluetooth headset. A starlit sky lighting effect appears over the beds in the kid's room. Room facilities: • Bath • Safety Deposit Box • Pay-per-view Channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Radio • Ironing Facilities • Seating Area • Free toiletries • Toilet • Private bathroom • Heating • Bath or Shower • Carpeted • Flat-screen TV • Sofa • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Coffee machine • Towels • Linen • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is possible on site (reservation is not needed) and charges are applicable. Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content

Just booked in Orlando 2 properties like Universal's Hard Rock Hotel ® were just booked in the last 15 minutes on our site

5 reasons to choose Universal's Hard Rock Hotel ®

Why book with us

Manage your bookings online

The staff speak English

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One of our top picks in Orlando

An inside look at Universal's Hard Rock Hotel ®

The coolest hotel on the planet. Live like a rock star and savor the perks of rock ‘n’ roll royalty with impeccable surroundings, laid-back luxurious style and show-stopping service. Supremely talented chefs offer culinary nirvana from a famed steakhouse to delicious American classic cuisine. The sweeping California mission-style design—inspired by classic rock music—welcomes you to escape to a sensational world with a palm-lined swimming pool featuring underwater music, incredible rock memorabilia and exceptional entertainment—including famous names live in concert. AAA Four Diamond Award® accommodations. 1. Standard rooms sleep up to 4*. 2. Club Level rooms sleep up to 4* and enjoy Rock Royalty Lounge Access. 3. Luxury Suites sleep 3-13*. 4. Kids’ Suites sleep 5*.

Property surroundings

–

Closest landmarks *

Hard Rock Orlando
0 miles
Blue Man Group
0.3 miles
Universal Studios' Islands of Adventure
0.4 miles
Universal Studios Orlando
0.5 miles
The Wizarding World of Harry Potter
0.6 miles
Belz Factory Outlet Mall Shopping Center
0.8 miles
Fun Spot USA
1.1 miles
Volcano Bay
1.2 miles
Lost Caverns Adventure Golf
1.2 miles
Painting With A Twist
1.2 miles

Closest airports *

Orlando Executive
9.2 miles
Orlando International Airport
10 miles
Orlando Sanford International Airport
24.6 miles

What travellers love about this location

“Location is great, the external site still looks like hotel California ,love the express pass for the parks, pool still good for floating in, all dining options...”

Tam

United Kingdom

9.5

“Express passes, hotel pool, exceptionally clean, close to parks.”

Liza

United Kingdom

“Location and access to Express Passes for the parks.”

David

United Kingdom

8.7

Are you missing any information about this area?

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4 restaurants on site

Palm Restaurant

Cuisine: American

Open for: Lunch, Dinner
The Kitchen

Cuisine: American

Open for: Breakfast, Lunch, Dinner
Velvet Bar

Cuisine: American

Open for: Dinner, Cocktail hour

Beachclub

Cuisine: American

Open for: Lunch, Dinner

House rules Universal's Hard Rock Hotel ® takes special requests - add in the next step!

Check-in

From 16:00 hours

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 11:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Children of any age are welcome.

Children aged 18 years and above are considered adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

0 - 2 years	Can use a cot upon request	FREE
0 - 2 years	Can use an extra bed upon request	US$35 per child, per night
3+ years	Can use an extra bed upon request	US$35 per person, per night

The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.

All cots and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 21

Pets

Pets are allowed on request. Charges may be applicable.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Universal's Hard Rock Hotel ® accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando, and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

Excludes select attractions and separately ticketed events. Not valid for guests staying at Universal’s Endless Summer Resort – Surfside Inn and Suites, Endless Summer Resort – Dockside Inn and Suites, Cabana Bay Beach Resort, Loews Sapphire Falls Resort, and Universal’s Aventura Hotel or for Universal’s Volcano Bay. Valid for the number of guests staying in the room for the length of hotel stay. Additional restrictions apply.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

“Location is great, the external site still looks like hotel California ,love the express pass for the parks, pool still good for floating in, all dining options are good though pricing a little heavy. ”

“The room itself was very comfortable and decorated quite modern with a really nice dressing/mirror area. The location is fantastic, you can either catch the water bus into City Walk or take a 5 min stroll along the river. But the biggest bonus to staying here is of course you get Express passes which is the main reason we stayed here. We only ate in the Poolside restaurant twice but both times the food and service was great.”

“Loved everything about Hard Rock! Staff were marvellous and the place was great, loved the ‘busker’ in the foyer - bonus as we’d had to leave the pool because of the extreme weather! Great cocktails, pool entertainment and food.”

“Location was perfect for Universal, and the fast passes for hotel guests were such a bonus. Sounded like the facilities were great - pool open til 11pm, movie by the pool etc but didn't get time to use.”

See all guest reviews for Universal's Hard Rock Hotel ®

Newest reviews for Universal's Hard Rock Hotel ®

Reviewed: 14 September 2019

Kevin
United Kingdom
6.3

“Great location hotel needs to improve and offer value for money”
- • Leisure trip
- • Family with young children
- • Stayed 8 nights
- • Submitted via mobile
Hotel seems a little run down in need of refurb, works being carried out in lobby not notified about. My wife got small shard of glass in her foot from in our room, on reporting to reception, no apology offered just a promise to get room vacuumed. Very expensive drinks and gratuity added to bills regardless of service level. Lack of outdoor seating after 10.00 pm when pool closes.
Location and quality of maid service in room

Stayed in September 2019
Reviewed: 14 September 2019

Blair
Canada
9.2

“Dont make us leave! We'll be back... keep on rockin' :)”
- • Leisure trip
- • Family with young children
- • Stayed 7 nights
- • Submitted via mobile
Bed was a little firm but thats a matter of preference. Food and drink prices are a little steep but this is a premier hotel so it is what it is.
Air conditioning! Lol Fast elevators Nice carpets Very friendly staff Fast room service Great music! Nice pool hours.

Stayed in September 2019
Reviewed: 14 September 2019

Robert
USA
8.3

Very good
- • Leisure trip
- • Family with young children
- • Stayed 3 nights
- • Submitted via mobile
Construction in lobby. Bar in lobby closed. Not very handicapped accessible to pool bar or car park unless you valeted or had handicapped tag.
Staff friendly. Closest to universal.

Stayed in September 2019
Reviewed: 12 September 2019

Anonymous
United Kingdom
7.9

“Disappointing”
- • Leisure trip
- • Family with young children
- • Stayed 1 night
- • Submitted via mobile
Bus driver named German from volcano bay to hotel was worst I’ve ever experienced. Had my child in tears. To add insult to already upsetting my child security was called on my husband. Rudest man I’ve ever encountered! Expensive swimwear was left on the bus as we were escorted off with friends and upset children. Funnily enough the swimwear is now missing although the following driver radioed German who confirmed he had handed it to security 🤔 My little boys birthday was totally ruined! No apology no follow up nothing. Would have never expected this level of treatment!
7th floor staff were fab

Stayed in August 2019
Reviewed: 12 September 2019

Celine
USA

2 helpful votes
9.2

“Great hotel ”
- • Leisure trip
- • Couple
- • Stayed 1 night
- • Submitted via mobile
Nothing
The best thing about this hotel is the location and the express pass. The pool is great after a full day walking around universal and they have a nice brunch on Sundays.

Stayed in September 2019
Reviewed: 10 September 2019

Tam
United Kingdom
9.6

“Last Stay?”
- • Leisure trip
- • Couple
- • Stayed 3 nights
- • Submitted via mobile
The move away from the classic Hard Rock look to a more corporate cut n paste generic decor is so marked, i doubt ill stay again. While the staff were great the whole vibe of the hotel is changing giving it a less welcoming vibe. Dont like the compulsory 18% gratuity being added, thats just a sales tax
Location is great, the external site still looks like hotel California ,love the express pass for the parks, pool still good for floating in, all dining options are good though pricing a little heavy.

Stayed in September 2019
Reviewed: 9 September 2019

Almudena
United Kingdom
8.8

“The kids absolutely loved universal studios, the express pass is a game changer”
- • Leisure trip
- • Family with young children
- • Stayed 2 nights
Room decor - kids were a bit deceived, we expected it to be more theme related but it was slightly "unspectacular"
Location - walking distance to the universal studios entrance - and express pass offered by the hotel

Stayed in August 2019
Reviewed: 9 September 2019

Jeff
United Kingdom

1 helpful vote
8.3

Very good
- • Leisure trip
- • Family with young children
- • Stayed 4 nights
Great location for City Walk and the Universal Parks. Bar & pool area perfect for chilling out.

Stayed in September 2019
Reviewed: 8 September 2019

Juan
Argentina
9.6

“Amazing vacay”
- • Leisure trip
- • Couple
- • Stayed 4 nights
- • Submitted via mobile
May be noisy for someone trying to relax
Very fresh, looks new and great location

Stayed in September 2019
Reviewed: 7 September 2019

Claire
United Kingdom
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Stayed 1 night
The express passes for universal were included for your whole stay.

Stayed in August 2019
Reviewed: 7 September 2019

Terry
United Kingdom
8.8

Fabulous
- • Leisure trip
- • Family with young children
- • Stayed 1 night
- • Submitted via mobile
You could not possibly fault this property - My only issue with this hotel is, it is very expensive. But it is great to get the fast passes included. However, we found we didn’t really need the fast passes.
Excellent

Stayed in August 2019
Reviewed: 6 September 2019

Donna
United Kingdom

2 helpful votes
6.3

“Great Location but very underwhelmed by Hard Rock Hotel”
- • Leisure trip
- • Family with young children
- • Stayed 8 nights
There was quite a lot that bugged me about this hotel. The pool rules are endless and the lifeguards blow their whistle several times a minute which got really tiresome. The pool is really shallow everywhere so you squat the whole time or do a werid crawl on the extra shallow bits. Our room was nice but not as clean as I would like, the phone was really dusty and wasnt cleaned the entire time we were there (8 days), I found an empty bottle under a chair that wasnt ours. The bathroom is very dated and ridiculously tiny. Breakfast was expensive and mediocre, we only had breakfast twice, the breakfast area was empty each time we went so we werent the only ones who must have thought like us. But the biggest gripe was that your express pass doesnt work at Volcano Bay, and with queues over 160 minues for water rides, we left after about 3 hours.
The room itself was very comfortable and decorated quite modern with a really nice dressing/mirror area. The location is fantastic, you can either catch the water bus into City Walk or take a 5 min stroll along the river. But the biggest bonus to staying here is of course you get Express passes which is the main reason we stayed here. We only ate in the Poolside restaurant twice but both times the food and service was great.

Stayed in August 2019
Reviewed: 6 September 2019

Keith
United Kingdom

1 helpful vote
10

“Best hotel at Universal”
- • Leisure trip
- • Family with young children
- • Stayed 3 nights
- • Submitted via mobile
Hurricane closed pool and room service! housekeeping burnt Armani shirt.
Everything else.

Stayed in September 2019
Reviewed: 5 September 2019

Nellie
Panama
8.3

Very good
- • Leisure trip
- • Family with young children
- • Stayed 3 nights
- • Submitted via mobile
Check in take us too long
Be walking distance to the parks

Stayed in September 2019
Reviewed: 5 September 2019

Beverley
United Kingdom
7.9

Good
- • Leisure trip
- • Family with young children
- • Stayed 1 night
- • Submitted via mobile
We booked club level but there was an issue with the room so we weren’t located on club level floor
Excellent location and lovely clean hotel.

Stayed in August 2019

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