Not many choices of menu (restaurant)

Cleanness, friendly and kind staff

Stayed in July 2022

unfortunately, we didn’t get a room with a view. the room was in disrepair, peeling wallpaper, lay-in ceilings in bathroom, dirty shower curtain and tile. the food prices were super high.

we chose this hotel for its procure and view of airport. the lobby and staff was wonderful.

Stayed in July 2022

it was a long way to our room. it felt like we were in a maze. I’m thinking they should’ve installed elevators on the opposite end of the hotel. Not much in terms of food or room service. We were exhausted that day and didn’t want to hike all the way back to the elevators to go to the lobby and look for food.

clean, friendly staff

Stayed in June 2022

Rooms are outdated, lighting was not good

Normal hotel for 4 star. bathroom was supplied enough.

Stayed in June 2022

N/A

Perfect hotel right on the bay. Very clean. Friendly staff.

Stayed in June 2022

Better and easier details on how to get to the nearest BART station would be appreciated.

Room was a good size. Clean with a nice view. Facilities in the hotel were good and the airport shuttle was very convenient.

Stayed in May 2022

Super expensive, and I felt deceived by the restaurant’s menu. To be clear, the property was okay value-wise, but my main issues were with the restaurant, which I consider a part of the hotel since it’s clearly part of the main lobby and didn’t to my remembrance even carry its own name (like most restaurant franchises in hotels tend to maintain). Thus, my review is as follows: My newly-married wife and I went to dinner during our stay that was the last night of our honeymoon. The waiter was great but it was clear staffing issues existed because I felt for a high-end hotel like this that there should have been enough servers so as to allow him to have gotten to us faster. My biggest issue was this: Soda/Pepsi prices were not listed on the menu, but I don’t drink, and it was my wife’s turn to pay. I ordered a Pepsi (and got one refill). I went to the main desk to request a delayed checkout (which we appreciate tremendously: We requested noon instead of the typical 11 a.m.). When we got to the room later, my wife told me it was no big deal, but had reviewed the items on the receipt because it seemed high for what we ordered. She was charged $8 for my two glasses of Pepsi. I literally could have had cheesecake for dessert, or a glass of wine for that cost based on the prices listed on the menu. To me, that kind of thing, both the $4 per glass charge for the Pepsi, (assuming my wife meant she paid $8 for the two glasses, not each, which is possible, and she drank water, so I assure you it was only two), and for the fact nonalcoholic drinks weren’t listed on the menu, seemed tacky to me.

Location, views, staff helpfullness

Stayed in May 2022

For the price, no amenities such as shower cap or toothbrush. A bit lacking.

Close and conveniently to the airport. Shuttle bus was frequent.

Stayed in May 2022

you had to pay $15 for wifi

it was in a good spot and very pretty views. nice and clean

Stayed in May 2022