Name: Palace Hotel, a Luxury Collection Hotel, San Francisco
Address: 2 New Montgomery Street, Financial District, San Francisco, CA 94105, United States of America, 2 New Montgomery Street, California, CA 94105, USA
Price range: Prices for upcoming dates start at $195 per night (We Price Match)
Rating: 8.7

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (1,512)

Hotel Palace Hotel, a Luxury Collection Hotel, San Francisco

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program. Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.

This neighborhood is a great choice for travelers interested in restaurants, food and walking – Check location 2 New Montgomery Street, Financial District, San Francisco, CA 94105, United States of America – This neighborhood is a great choice for travelers interested in restaurants, food and walking – Check location

*7.9* Metreon: only 6 minutes away! (1,550 feet by foot)

*8.9* San Francisco Museum of Modern Art: only 4 minutes away! (1,050 feet by foot)

Montgomery St. Station - BART: less than a minute away! (200 feet by foot)

*8.2* Yerba Buena Center For The Arts: only 3 minutes away! (750 feet by foot)

St. Patrick's Catholic Church: only 5 minutes away! (1,200 feet by foot)

*8.3* Union Square: only 6 minutes away! (1,600 feet by foot)

Lock in a great price for Palace Hotel, a Luxury Collection Hotel, San Francisco – rated 8.7 by recent guests!

to get started.

Very clean, furniture and amenity makes you feel comfortable and luxury. Friendly staff. Great location.

Tanghong123, United States of America

We have been coming to the Palace Hotel for the last 5 years and we enjoye the institution, attentive service and the center location.

Jurg, Mexico

Amazing breakfast buffet-- beautiful and delicious selections!

Elizabeth, United States of America

It’s beautiful and very centrally located. The facility is updated and staff is extremely courteous.

Mona, United States of America

Mostly very nice. The house car to gardens, museums,and old town was handy. Nice pool. nice lounge. Very nice complimentary birthday cake.

Fred, United States of America

The holiday decor was spectacular; our beds were so comfortable and luxurious; the bathroom was update and glamorous.

Diana, United States of America

Everything. What is most impressive was the way we were treated by the staff. Everyone said thank you for giving The Palace an opportunity to provide a stay. The rooms are lovely, beds so comfortable you want to sleep in.

Janet, United States of America

Beautiful hotel in a great location. The staff was very friendly and the hotel was extremely clean. Great coffee in the lobby in the morning.

Christine, United States of America

Great hotel, couldn't fault it or the staff but an industrial dispute ensured that we were unable to enjoy any of the facilities. This hotel should NOT have been taking reservations. I was forced to pass a very loud intimidating picket line. These people were entitled to strike - I did not want to pass their picket but I had no choice. My gripe is that Booking.com allowed to me book hotel that was engaged in a dispute. Fortunately the staff who were on the ground did their level best to make our stay as comfortable as they could.

Audrey, United Kingdom

This is a stunningly beautiful historic hotel. Great location. Usually the best.

J, United States of America

9.2

Excellent location!
Great check-in experience
Great check-in experience
Great check-in experience
Great check-in experience
Great check-in experience
Very comfy beds
Very comfy beds
Very comfy beds
Very comfy beds
Great check-in experience

What guests loved the most:
“Very clean, furniture and amenity makes you feel comfortable and luxury. Friendly staff. Great location.”

Tanghong123 United States of America
“We have been coming to the Palace Hotel for the last 5 years and we enjoye the institution, attentive service and the center location.”

Jurg Mexico
“Amazing breakfast buffet-- beautiful and delicious selections!”

Elizabeth United States of America
“It’s beautiful and very centrally located. The facility is updated and staff is extremely courteous.”

Mona United States of America
“Mostly very nice. The house car to gardens, museums,and old town was handy. Nice pool. nice lounge. Very nice complimentary birthday cake.”

Fred United States of America
“The holiday decor was spectacular; our beds were so comfortable and luxurious; the bathroom was update and glamorous.”

Diana United States of America
“Everything. What is most impressive was the way we were treated by the staff. Everyone said thank you for giving The Palace an opportunity to provide a stay. ”

Janet United States of America
“Beautiful hotel in a great location. The staff was very friendly and the hotel was extremely clean. Great coffee in the lobby in the morning.”

Christine United States of America
“Great hotel, couldn't fault it or the staff but an industrial dispute ensured that we were unable to enjoy any of the facilities. This hotel should NOT have been taking reservations. ”

Audrey United Kingdom
“This is a stunningly beautiful historic hotel. Great location. Usually the best.”

J United States of America

Stay in the Heart of San Francisco –

Famed bars, an awe-inspiring crystal chandelier restaurant, a fitness area and a glass dome indoor pool are featured at this landmark Financial District Palace. San Francisco’s vibrant Union Square is 5 minutes’ walk from Palace Hotel.

Leather tufted headboards, 11-foot ceilings, bedside lighting, high thread count linens and pillow-top bedding set the stage for a luxurious night’s sleep in each room at the Palace Hotel, a Luxury Collection Hotel, San Francisco. High-end luggage inspired desk, tables and the bathroom vanity transport guests to the Palace origins with modern finishes. A 48-inch flat-screen satellite and streaming enabled TV, marble bath, rain shower and back-lit bathroom mirror completes the design. Inspired by west-coast impressionism, layered deep plum, midnight blue and shades of gray textiles create a rich coastal atmosphere. Restored architectural elements like a solid oak door from 1909 and brass monogrammed door knobs are featured. Custom sofas in a separate seating area and Market Street views are featured in select suites.

Austrian crystal chandeliers hang from a light-filled glass rotunda surrounding The Garden Court restaurant. Breakfast, lunch and signature tea is featured during the day. Savory bites, handcrafted cocktails, curated wines and decadent desserts are served in the evening at the GC Lounge. Guests can enjoy innovative cocktails, craft beers, bold wines and shareable artisan cuisine at the Pied Piper, home of the Maxfield Parrish mural The Pied Piper of Hamelin, which was commissioned as gift to San Francisco to honor the hotel’s reopening in 1909. Boasting sexy, contemporary décor, the Pied Piper is a San Francisco legend and the perfect place for an intimate individual dining experience or a social celebration.

Under a glass dome with city views, an indoor pool surrounded by chaise lounges and spas is featured. Tucked away on a high floor, this key card access oasis also features spa services and a 24-hour fitness center that overlooks the pool area through floor to ceiling windows. Marble baths and spa showers are featured in the changing rooms.

Palace Hotel, a Luxury Collection Hotel, San Francisco is 20 minutes’ cable car ride from shopping and dining at Fisherman’s Wharf. Offering a 24-hour concierge service, the concierge can connect guests’ to restaurants, designer boutiques, cable cars rides, the Embarcadero, Ferry Building, Chinatown, AT&T Park, cultural museums and theaters.

Financial District is a great choice for travelers interested in restaurants, food and walking.

This is our guests' favorite part of San Francisco, according to independent reviews.

This property also has one of the top-rated locations in San Francisco! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

This hotel is also rated as the best value in San Francisco! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Palace Hotel, a Luxury Collection Hotel, San Francisco has been welcoming Booking.com guests since Jun 2, 2008

Hotel Chain: The Luxury Collection by Starwood

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Most Popular Facilities

Parking

Airport shuttle

Family rooms

Swimming pool

Pet friendly

Non-smoking rooms

Bar

Good for couples – they rated the facilities 8.7 for two-person stays.

Guests love...

“beautiful hotel”
56 related reviews

“friendly staff”
48 related reviews

“breakfast buffet”
40 related reviews

“boutique style”

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Buffet

Parking available at the hotel

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Palace Hotel, a Luxury Collection Hotel, San Francisco?

Check-in Date

Check-out Date

Rooms

Adults

Children

Sleeps	Room Type
	Superior Room, Guest room, 1 King	Show prices
Start of dialog content This double room has air conditioning. Room Facilities: • Air conditioning Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Superior Room, Guest room, 2 Double	Show prices
Start of dialog content This double room features air conditioning. Room Facilities: • Air conditioning Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Deluxe Room, Guest room, 1 King	Show prices
Start of dialog content This double room has air conditioning. Room Facilities: • Air conditioning Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Deluxe Room, Guest room, 2 Double	Show prices
Start of dialog content This double room features air conditioning. Room Facilities: • Air conditioning Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Market Street View Room, Guest room, 1 King, City view	Show prices
Start of dialog content This double room has air conditioning. Room Facilities: • Air conditioning Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	New Montgomery Room, Guest room, 1 King, City view	Show prices
Start of dialog content This double room features air conditioning. Room Facilities: • Air conditioning Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	New Montgomery Room, Guest room, 2 Double, City view	Show prices
Start of dialog content This double room has air conditioning. Room Facilities: • Air conditioning Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Cityscape Room, Guest room, 1 King	Show prices
Start of dialog content This double room features air conditioning. Room Facilities: • Air conditioning Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Superior Suite, 1 Bedroom 2 room Suite, 1 King, Sofa bed	Show prices
Start of dialog content This double room has air conditioning. Room Facilities: • Air conditioning Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Deluxe Suite, 1 Bedroom 2 room Suite, 1 King, Sofa bed	Show prices
Start of dialog content This double room features air conditioning. Room Facilities: • Air conditioning Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Cityscape Room, Guest room, 2 Double, City view	Show prices
Start of dialog content This double room has air conditioning. Room Facilities: • Air conditioning Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Grand Deluxe Room, Larger Guest room, 1 King, City view	Show prices
Start of dialog content This double room features air conditioning. Room Facilities: • Air conditioning Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Junior Suite Studio Style, 1 Bedroom Studio Suite, 1 King	Show prices
Start of dialog content This double room has air conditioning. Room Facilities: • Air conditioning Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Palace Suite, 1 Bedroom Larger Suite, 1 King, Sofa bed	Show prices
Start of dialog content This double room features air conditioning. Room Facilities: • Air conditioning Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content

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An Inside Look at Palace Hotel, a Luxury Collection Hotel, San Francisco

The Palace Hotel. A newly renovated San Francisco icon unveiled. A designer’s vision brought to life. Original architecture and authentic elements paired with classically inspired, modern décor. Space filled with light, color and warmth.

Hotel surroundings – This neighborhood is a great choice for travelers interested in restaurants, food and walking – Check location Guests loved walking around the neighborhood!

Closest Landmarks

Montgomery St. Station - BART
0 miles
Academy of Art University
0.1 miles
Lotta's Fountain
0.1 miles
Cartoon Art Museum
0.1 miles
Yerba Buena Center For The Arts
0.1 miles
American Conservatory Theater
0.2 miles
Contemporary Jewish Museum
0.2 miles
San Francisco Museum of Modern Art
0.2 miles
Xanadu Gallery
0.2 miles
St. Patrick's Catholic Church
0.2 miles

Restaurants & Markets

Bristol Farms Supermarket
0.5 miles
Ferry Plaza Farmers Market Market
0.5 miles

Natural Beauty

Twin Peaks Lookout Mountain
5 miles
Pacific Ocean - Ocean Beach Ocean/Sea
6.5 miles
Lake Merced Lake
12.5 miles

Closest Airports

Oakland International Airport
10.9 miles
San Francisco International Airport
11.9 miles
Mineta San Jose International Airport
39.1 miles

What Travelers Love About This Location

“Excellent location. Breakfast area ia a sight , the food itself was great and the staff outdo themselves to be courteous and polite . ”

Prasad

India

7.9

“Nice room, very clean, modern, great location”

Benoit64

United Kingdom

7.9

“Excellent location, good facilities, and the staff are very efficient.”

Huw60

United Kingdom

8.3

Are you missing any information about this area?

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2 Restaurants On Site

Pied Piper

Food: American, Local

Open for: Lunch, Dinner

Menu: Buffet & À La Carte
Garden Court

Food: American, Local

Open for: Breakfast, Brunch, Lunch, High tea

House Rules Palace Hotel, a Luxury Collection Hotel, San Francisco takes special requests – add in the next step!

Check-in

From 4:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! Up to two children under 17 years stay free of charge when using existing beds.

Up to two additional older children or adults are charged USD 40 per person per night when using existing beds.

Free! One child under 4 years stays free of charge in a crib.

There is no capacity for extra beds in the room.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed. Charges may apply.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Palace Hotel, a Luxury Collection Hotel, San Francisco accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

If you book a breakfast included rate, breakfast will be provided for only 2 guests. All additional guests will be charged.

The Palace Hotel request that no parties, group celebrations or gatherings be held in guest rooms and suites. Our policy applies to all occasions, including but not limited to - proms, graduations, and New Year’s Eve celebrations. Should you wish to request permission to host a party, they are most happy to look at available options in a private function room or one of the restaurants.

Only dogs under 15 pounds are permitted at the property. Please contact property for restrictions and fees if you are traveling with a dog.

On-site parking is available for a fee. Larger vehicles are charged at a higher rate. Please contact property for more details.

Guest credit card presented at check in must match the credit card used to guarantee the reservation and deposit at time of booking. Please contact the hotel directly if prepaying or using a different card at check in. A third-party authorization form is required 4 days prior to arrival.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

“Everything. What is most impressive was the way we were treated by the staff. Everyone said thank you for giving The Palace an opportunity to provide a stay. The rooms are lovely, beds so comfortable you want to sleep in. ”

Janet

United States of America

“Great hotel, couldn't fault it or the staff but an industrial dispute ensured that we were unable to enjoy any of the facilities. This hotel should NOT have been taking reservations. I was forced to pass a very loud intimidating picket line. These people were entitled to strike - I did not want to pass their picket but I had no choice. My gripe is that Booking.com allowed to me book hotel that was engaged in a dispute. Fortunately the staff who were on the ground did their level best to make our stay as comfortable as they could.”

Audrey

See all guest reviews for Palace Hotel, a Luxury Collection Hotel, San Francisco

Newest Reviews for Palace Hotel, a Luxury Collection Hotel, San Francisco

Reviewed: January 20, 2019

tanghong123
United States of America
9.2

“Great luxury hotel in SF.”
- • Business trip
- • Solo traveler
- • Superior Room, Guest room, 1 King
- • Stayed 1 night
No on-site self-parking, valet parking is $72/day, ended up parking in a public garage two blocks away.
Very clean, furniture and amenity makes you feel comfortable and luxury. Friendly staff. Great location.

Stayed in January 2019
Reviewed: January 9, 2019

Céline
Belgium
10

Exceptional
- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
Nothing!
We feel very privileged to have been given the opportunity to meet Mr Blaine Stoddard, the Clé d'or concierge of this stunning hotel. Blaine has recommended the most amazing restaurants in San Francisco and made our stay memorable!

Stayed in January 2019
Reviewed: January 7, 2019

Jurg
Mexico
9.2

Awesome
- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 5 nights
Unfortunately, Market Street is getting worse by the year. We hope that the new mayor will be able to keep the homeless off the street as their presence and smell does not contribute to the positive image of the city. As for the room, the room we booked was the lowest priced, but we had the second year in a row a room without any drawers/storage space which makes it difficult to store shirts, folded dresses etc.
We have been coming to the Palace Hotel for the last 5 years and we enjoye the institution, attentive service and the center location.

Stayed in December 2018
Reviewed: January 7, 2019

Julien
France
10

Exceptional
- • Couple
- • King Room - Market Street View
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Perfect place to be in San Fransisco...🤩🤩🤩

Stayed in January 2019
Reviewed: January 7, 2019

Elizabeth VDB
United States of America
Age group: 55 – 64

2 helpful votes
10

“Gorgeous hotel with excellent breakfasts”
- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 3 nights
Amazing breakfast buffet-- beautiful and delicious selections!

Stayed in January 2019
Reviewed: January 6, 2019

Emily
China
7.5

Good
- • Business trip
- • Group of friends
- • Superior Room, Guest room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
No
Very great location

Stayed in January 2019
Reviewed: January 4, 2019

Andrew
United Kingdom
8.3

Very Good
- • Leisure trip
- • Solo traveler
- • Superior Room, Guest room, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
Wi-Fi isn't free
Very comfy bed and good sized room. Overall it was quiet even though it's a busy city.

Stayed in January 2019
Reviewed: January 4, 2019

Jacqui
Australia

2 helpful votes
10

“Perfect”
- • Leisure trip
- • Family with young children
- • Superior Double Room (Maximum Occupancy: 4 Guest)
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
All lovely

Stayed in January 2019
Reviewed: January 3, 2019

Sarajean
Japan
9.2

“Wonderful stay. Thank you,”
- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Only clarification I would suggest is regarding breakfast for frequent stayers Because We got different information from the front desk and from people at the restaurant About what we could could / could not select for breakfast Otherwise everything else was great.
The staff were very nice and everybody was very helpful. From the front desk to the cleaning staff to people in the restaurant. I really like how they were able to upgrade us breakfast with our stay due to our frequent visits. Our room was very spacious, and clean. I really love the bathroom Way it was set up. Very easy to use. The high ceilings also make the room look much bigger than it is. We will definitely come back again.

Stayed in January 2019
Reviewed: January 2, 2019

Sean
United States of America
6.3

“Lovely hotel, however would not stay here again. The service was rude and aloof.”
- • Leisure trip
- • Family with young children
- • Market Street View Room, Guest room, 1 King, City view
- • Stayed 1 night
I did not receive the room I booked (a room with a view of market street). In addition, they charged a deposit to my room fee even after I was told that my room had been pre-paid. This amount was higher than the amount I paid for the room, and then I spoke to management about it, I was rudely told. "Thats just the way it is when you book through a website"..."We dont know if / when we will be paid, so we withhold a deposit on your card.". They were borderline rude and offered no assistance in resolving my issue. They stated that it was Booking.com's fault
The history of the building

Stayed in December 2018
Reviewed: December 31, 2018

mona naik
United States of America
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Superior Double Room (Maximum Occupancy: 4 Guest)
- • Stayed 1 night
- • Submitted from a mobile device
There was no coffee/tea available in the room which would have been convenient. There was a fee for internet whereas WiFi is normally free everywhere else including cafes.
It’s beautiful and very centrally located. The facility is updated and staff is extremely courteous.

Stayed in December 2018
Reviewed: December 30, 2018

Jacqueline
United States of America
7.5

Good
- • Leisure trip
- • Couple
- • Superior Double Room (Maximum Occupancy: 4 Guest)
- • Stayed 2 nights
- • Submitted from a mobile device
The restaurants and food service left a lot to be desired. Due to Christmas the main diningroom was booked, and the restaurant /bar that I was told would be serving dinner Christmas night did not. This was after I had called to check at 6 and was told dinner would be available until 9. On tuesday night I tried to make breakfast reservations for Wednesday morning and was told by the hostess that she could not get into the computer to make a reservation. Told to be there by 8:30 am and there would be no problem being served. I checked back early Wednesday morning (7:00 am) ,same story would not give me a reservation and was then told to come before 8::00am. We ended up being seated at 7:30 but would have preferred a later breakfast. There were alot of empty tables at 9:00 . In general, it seemed, the people managing the restaurants did not know what they were doing and gave out misinformation. Food was fine, it was just such a hassle. This was my third visit to the Palace and have not experienced these issues before. One would expect better management from a 4 star hotel.

Stayed in December 2018
Reviewed: December 29, 2018

Fred
United States of America
7.1

“Overall great visit.”
- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 7 nights
- • Submitted from a mobile device
The shower was barely warm some days. I like hot showers.
Mostly very nice. The house car to gardens, museums,and old town was handy. Nice pool. nice lounge. Very nice complimentary birthday cake.

Stayed in December 2018
Reviewed: December 28, 2018

Tim
United States of America
4.6

Disappointing
- • Leisure trip
- • Family with young children
- • Superior Double Room (Maximum Occupancy: 4 Guest)
- • Stayed 2 nights
The dirtiest rooms I ever seen (in all 3-5 starts hotels) for last 10 years. Even zero-star motels have cleaner rooms. It looks like they just don't clean them at all! A toilet had yellow spots! They didn't clean it after previous guests at all! The dust covers everything around. And it was not just the dust. That was a one month old layer of the dust! Very small rooms with very small beds in double room. They want for valet parking about 85$ a night!!!! So better park yourself. There is a public parking right behind a hotel.
Nice looking hotel. Downtown.

Stayed in December 2018
Reviewed: December 27, 2018

Anonymous
United States of America
9.2

“Perfect stay in a beautiful hotel in the heart of town.”
- • Leisure trip
- • Family with young children
- • 2 rooms
- • Stayed 2 nights
- • Submitted from a mobile device
Gorgeous lobby, bar, pool

Stayed in December 2018

Hotel Palace Hotel, a Luxury Collection Hotel, San Francisco

Palace Hotel, a Luxury Collection Hotel, San Francisco This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

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See availability Hotel surroundings – This neighborhood is a great choice for travelers interested in restaurants, food and walking – Check location Excellent location – show map Guests loved walking around the neighborhood!

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See availability Facilities of Palace Hotel, a Luxury Collection Hotel, San Francisco Great facilities! Review score, 8.6

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Palace Hotel, a Luxury Collection Hotel, San Francisco

Stay in the Heart of San Francisco –

Hotel surroundings – This neighborhood is a great choice for travelers interested in restaurants, food and walking – Check location Guests loved walking around the neighborhood!

Facilities of Palace Hotel, a Luxury Collection Hotel, San Francisco Great facilities! Review score, 8.6

House Rules Palace Hotel, a Luxury Collection Hotel, San Francisco takes special requests – add in the next step!