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  • Guest reviews (852)

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

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We Price Match

Hotel Sheraton Universal

Sheraton Universal

333 Universal Hollywood Drive, Universal City, Los Angeles, CA 91608, United States – Excellent location - show map – Metro access

Excellent location — rated 9.2/10! (score from 852 reviews)

Real guests • Real stays • Real opinions

8.4
Very good
852 reviews
  • Facilities

    8.3

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Value for money

    7.4

  • Location

    9.2

  • Total

    8.4

  • Free WiFi

    8.1

Great facilities and fantastic staff. Free bus to Universal Studios was very good.

Bradley Australia

Very close to public transport and free shuttle to universal city walk and universal y

Jackie Australia

Great location. The staff were wonderful and the property in well maintained.

Joseph United States

Good location friendky staff with special mention to miss juliet at breakfast.. not bec we are also filipinos but she really treats everybody very well like family

Nova Philippines

Walking distance to City Walk in Universal Studios. Also close to Hollywood sign and Beverly Hills (by car). Good buffet breakfast, excellent service in the breakfast room, special thanks to Juliet who really took great care of us!

Pekka Finland

I would like to thank Receptionist at the Sheraton Universal Hotel for an experience we will never forget. Arrived at the Hotel and made to feel very welcome and check-in was straight forward. The Hotel was built in 1969 and refurbished in 2008 and there are many photos of different Hollywood Stars that have stayed at this conveniently placed Hotel. A 10 minute walk from Sheraton Universal Hotel to Universal Studios theme park/Universal Walk, although a free regular Shuttle can transport you up to 22:00Hrs. The room was very comfortable and had Star appeal. Will book again when we visit Universal Studios.

William Australia

I liked the location as it was walking distance to Universal Hollywood. I also liked the cleanliness of the room.

Charmaine Philippines

The location was awesome and with the shuttle bus running approximately every 10 mins to Universal Citywalk was so convenient. The staff were so polite and professional. The amenities for comfortable and clean. I will definitely be staying here again in the future.

Jodie Australia

Firstly the staff were excellent amd thats from front desk to security amd cleaners The rooms and views were amazing. Yes lifts were a bit slow but no big issue Will return to LA next month will stay here again

Raza United Kingdom

Very clean. Nice comfortable beds with lovely down pillows.

Julie New Zealand

Excellent location!

9.2
The building in which the hotel is located
+45 photos
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Sheraton Universal

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Sheraton Universal

8.4
Very good
852 reviews
  • 9.2

    Excellent location!

  • What guests loved the most:
  • “Great facilities and fantastic staff. Free bus to Universal Studios was very good.”
    Bradley Bradley Australia Australia
  • “Very close to public transport and free shuttle to universal city walk and universal y”
    Jackie Jackie Australia Australia
  • “Great location. The staff were wonderful and the property in well maintained.”
    Joseph Joseph United States United States
  • “Good location friendky staff with special mention to miss juliet at breakfast.. not bec we are also filipinos but she really treats everybody very well like family”
    Nova Nova Philippines Philippines
  • “Walking distance to City Walk in Universal Studios. Also close to Hollywood sign and Beverly Hills (by car).”
    Pekka Pekka Finland Finland
  • “I would like to thank Receptionist at the Sheraton Universal Hotel for an experience we will never forget. Arrived at the Hotel and made to feel very welcome and check-in was straight forward.”
    William William Australia Australia
  • “I liked the location as it was walking distance to Universal Hollywood. I also liked the cleanliness of the room.”
    Charmaine Charmaine Philippines Philippines
  • “The location was awesome and with the shuttle bus running approximately every 10 mins to Universal Citywalk was so convenient. The staff were so polite and professional.”
    Jodie Jodie Australia Australia
  • “Firstly the staff were excellent amd thats from front desk to security amd cleaners The rooms and views were amazing.”
    Raza Raza United Kingdom United Kingdom
  • “Very clean. Nice comfortable beds with lovely down pillows.”
    Julie Julie New Zealand New Zealand

The Sheraton Universal Hotel is ideally positioned in the heart of Universal City just moments away from many area attractions. Guests can enjoy a swim in the outdoor pool.

Every air-conditioned room at the Sheraton Universal include a flat-screen television and a phone. Some rooms provide a balcony and patio.

The Sheraton Universal Hotel, provides easy access to all the area has to offer: dining, shopping, entertainment, and much more. All coupled with a wide range of modern amenities sure to meet the needs of both leisure and business travelers alike.

Guests of the Sheraton Universal Hotel, will be within minutes of Melrose Avenue, Hollywood, Beverly Hills, and downtown Los Angeles. Guests will also be able to experience Universal Studios and the Hollywood Hills. After a day of exploring guests can unwind at the property's on-site cocktail lounge.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

We speak your language!

Sheraton Universal has been welcoming Booking.com guests since 13 Aug 2009.
Hotel chain/brand: Sheraton

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Brilliant!

Most popular facilities

1 swimming pool
Parking
Free WiFi
Family rooms
Non-smoking rooms
Tea/coffee maker in all rooms
Bar

Good for couples - they rate the facilities 8.7 for two-person stays.

ATM: Need cash? This property has an ATM machine on site.

Sheraton

낍 Top location: Highly rated by recent guests (9.2)

Breakfast info

Continental, Buffet

끸 Private parking at the hotel

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From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. We recommend booking a free cancellation option in case your travel plans need to change. Read more

Availability

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Just booked in Los Angeles 9 properties like Sheraton Universal were just booked in the last 15 minutes on our site

Guest reviews

8.4
Very good
852 reviews
Read all reviews
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  • Staff8.6
  • Facilities8.3
  • Cleanliness8.6
  • Comfort8.7
    • Guests noted the beds were comfortable
  • Value for money7.4
    • Some guests said extra charges may be applicable
  • Location9.2
    • Guests recommended this location for sightseeing
    • Guests spoke highly of public transport
  • Free WiFi8.1

Select topics to read reviews:

See what guests loved the most:

  • Bradley Australia

    “Great facilities and fantastic staff. Free bus to Universal Studios was very good.”

  • Jackie Australia

    “Very close to public transport and free shuttle to universal city walk and universal y ”

  • Joseph United States

    “Great location. The staff were wonderful and the property in well maintained.”

  • Nova Philippines

    “Good location friendky staff with special mention to miss juliet at breakfast.. not bec we are also filipinos but she really treats everybody very well like family”

  • Pekka Finland

    “Walking distance to City Walk in Universal Studios. Also close to Hollywood sign and Beverly Hills (by car). Good buffet breakfast, excellent service in the breakfast room, special thanks to Juliet who really took great care of us!”

  • William Australia

    “I would like to thank Receptionist at the Sheraton Universal Hotel for an experience we will never forget. Arrived at the Hotel and made to feel very welcome and check-in was straight forward. The Hotel was built in 1969 and refurbished in 2008 and there are many photos of different Hollywood Stars that have stayed at this conveniently placed Hotel. A 10 minute walk from Sheraton Universal Hotel to Universal Studios theme park/Universal Walk, although a free regular Shuttle can transport you up to 22:00Hrs. The room was very comfortable and had Star appeal. Will book again when we visit Universal Studios.” Read more

  • Charmaine Philippines

    “I liked the location as it was walking distance to Universal Hollywood. I also liked the cleanliness of the room.”

  • Jodie Australia

    “The location was awesome and with the shuttle bus running approximately every 10 mins to Universal Citywalk was so convenient. The staff were so polite and professional. The amenities for comfortable and clean. I will definitely be staying here again in the future.” Read more

  • Raza United Kingdom

    “Firstly the staff were excellent amd thats from front desk to security amd cleaners The rooms and views were amazing. Yes lifts were a bit slow but no big issue Will return to LA next month will stay here again”

  • Julie New Zealand

    “ Very clean. Nice comfortable beds with lovely down pillows. ”

Got a question?

Find more information in the questions and answers. Still need info? Send your own question to the property below.

About Sheraton Universal

Welcoming Booking.com guests since 13 Aug 2009

We speak your language

The property usually replies within a few days

Thanks! You will receive an email as soon as the property has answered your question.

  • Want room with 2 besd

    Rooms with 2 beds are based on availability at time of reservation.


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest Room, 1 King
  • I’m 19 yrs old and I was wondering if I could book a room.

    Yes you can with a valid credit card and identification that matches


    You found this answer helpful

    You found this answer not helpful

  • Are there deep soaking single tubs?

    Unfortunately, no


    You found this answer helpful

    You found this answer not helpful

  • Wifi access

    Yes, we do have wifi access - inquire at check in regarding any possible charges


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest room, 2 Queen
  • Can I have this room facing landmark view

    This is based on availability at check in - the only landmark view would be of Universal Studios


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest Room, 1 King
  • Extra charge for children under 18?

    No charge for children under the age of 18 years old using the existing bedding in the room.


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest room, 2 Queen, Pool view, Pool access, Balcony
  • We are planning to book a hotel and going to unversal studio, is it possible that we park there early even if our check in time is 4pm? Or can we leave our stuff there until check in time?

    Good evening. Thank you for your interest in making Sheraton Universal your home away from home. We do allow guests to park, use our facilities, hold your luggage, and even pre-check in, even if a room happens to not be ready. If a room is ready, we do not charge for early check-in. We hope to get the opportunity to care for you soon.


    You found this answer helpful

    You found this answer not helpful

  • Do you have a room with 2 beds?

    Rooms with two beds are based on availability


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest room, 1 King, Pool view, Pool access, Balcony
  • We booked a room with 1 king bed we might need another bed? Is there a sofa bed available or a roll out bed?

    We do not have sofa beds - please inquire at check in the availability of a rollaway bed (additional charge of $25 per night plus taxes) if available and can only be placed in rooms with one king bed


    You found this answer helpful

    You found this answer not helpful

  • What kind of breakfast is included in the process of the room?

    If you purchase a Breakfast Package, it is American Breakfast for 2 guests


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest Room, 1 King
  • How far from Hollywood bowl

    Not far - Please contact our Concierge for more details


    You found this answer helpful

    You found this answer not helpful

  • do you offer a free shuttle to Universal Studios?

    Universal Studios operates a complimentary shuttle that picks up at our front entrance every 15 - 20 minutes dupring park operating hours


    You found this answer helpful

    You found this answer not helpful

  • Do I have to pay for parking if I’m not using a car?

    Parking is charged ONLY if you park a car with us.


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest Room, 1 King
  • Can you pleae senr me a3rd party c.f. auth form

    You will need to contact the hotel directly.


    You found this answer helpful

    You found this answer not helpful

    Asked about: Club level, Guest room, King
  • Do you have a shuttle

    We do not operate a shuttle. If you are going to Universal Studios, they do have a complimentary shuttle the picks up at our front entrance every 15 - 20 minutes daily during park operating hours


    You found this answer helpful

    You found this answer not helpful

  • Does the double queen have a couch?

    NO, it does not.


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest room, 2 Queen
  • How much is the pet fee.

    Our Pet fee is a one time non refundable $75 plus taxes


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest Room, 1 King

Previous question and answers from this property

See what other travellers have asked before staying at Hotel Sheraton Universal

Most recent questions
  • Want room with 2 besd

    Rooms with 2 beds are based on availability at time of reservation.


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest Room, 1 King
  • I’m 19 yrs old and I was wondering if I could book a room.

    Yes you can with a valid credit card and identification that matches


    You found this answer helpful

    You found this answer not helpful

  • Are there deep soaking single tubs?

    Unfortunately, no


    You found this answer helpful

    You found this answer not helpful

  • Wifi access

    Yes, we do have wifi access - inquire at check in regarding any possible charges


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest room, 2 Queen
  • Can I have this room facing landmark view

    This is based on availability at check in - the only landmark view would be of Universal Studios


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest Room, 1 King
  • Extra charge for children under 18?

    No charge for children under the age of 18 years old using the existing bedding in the room.


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest room, 2 Queen, Pool view, Pool access, Balcony
  • We are planning to book a hotel and going to unversal studio, is it possible that we park there early even if our check in time is 4pm? Or can we leave our stuff there until check in time?

    Good evening. Thank you for your interest in making Sheraton Universal your home away from home. We do allow guests to park, use our facilities, hold your luggage, and even pre-check in, even if a room happens to not be ready. If a room is ready, we do not charge for early check-in. We hope to get the opportunity to care for you soon.


    You found this answer helpful

    You found this answer not helpful

  • Do you have a room with 2 beds?

    Rooms with two beds are based on availability


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest room, 1 King, Pool view, Pool access, Balcony
  • We booked a room with 1 king bed we might need another bed? Is there a sofa bed available or a roll out bed?

    We do not have sofa beds - please inquire at check in the availability of a rollaway bed (additional charge of $25 per night plus taxes) if available and can only be placed in rooms with one king bed


    You found this answer helpful

    You found this answer not helpful

  • What kind of breakfast is included in the process of the room?

    If you purchase a Breakfast Package, it is American Breakfast for 2 guests


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest Room, 1 King
  • How far from Hollywood bowl

    Not far - Please contact our Concierge for more details


    You found this answer helpful

    You found this answer not helpful

  • do you offer a free shuttle to Universal Studios?

    Universal Studios operates a complimentary shuttle that picks up at our front entrance every 15 - 20 minutes dupring park operating hours


    You found this answer helpful

    You found this answer not helpful

  • Do I have to pay for parking if I’m not using a car?

    Parking is charged ONLY if you park a car with us.


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest Room, 1 King
  • Can you pleae senr me a3rd party c.f. auth form

    You will need to contact the hotel directly.


    You found this answer helpful

    You found this answer not helpful

    Asked about: Club level, Guest room, King
  • Do you have a shuttle

    We do not operate a shuttle. If you are going to Universal Studios, they do have a complimentary shuttle the picks up at our front entrance every 15 - 20 minutes daily during park operating hours


    You found this answer helpful

    You found this answer not helpful

  • Does the double queen have a couch?

    NO, it does not.


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest room, 2 Queen
  • How much is the pet fee.

    Our Pet fee is a one time non refundable $75 plus taxes


    You found this answer helpful

    You found this answer not helpful

    Asked about: Guest Room, 1 King

Thanks! You will receive an email as soon as the property has answered your question.

4 reasons to choose Sheraton Universal

Why book with us

Prices you can't beat!

Manage your bookings online

The staff speak English

Booking is safe

Hotel surroundings *
Guests loved walking around the neighbourhood!
Excellent location - show map
What's nearby
  • Universal Studios City Walk
    0.4 miles
  • Gibson Amphitheatre
    0.4 miles
  • Universal Studios Hollywood
    0.4 miles
  • Warner Bros. Studios
    1.2 miles
  • Runyon Canyon Park
    2 miles
  • Hollywood Bowl
    2.1 miles
  • Hollywood Sign
    2.2 miles
  • Walt Disney Studios (Burbank)
    2.4 miles
  • The Magic Castle
    2.5 miles
Restaurants & cafes
  • Restaurant In N Out Burger
    0.5 miles
Top attractions
  • Dolby Theater
    2.8 miles
  • Capitol Records Building
    3.1 miles
  • Griffith Observatory
    3.6 miles
  • Melrose Avenue
    4 miles
  • Petersen Automotive Museum
    5.2 miles
  • Getty Center
    7.8 miles
  • Dodger Stadium
    8.2 miles
  • L.A. Live
    8.4 miles
  • Microsoft Theater
    8.4 miles
  • California Science Center
    9.4 miles
Public transport
  • Train Universal City (LACMTA station)
    0.2 miles
Closest airports
  • Hollywood Burbank Airport
    4.3 miles
  • Los Angeles International Airport
    13.6 miles
  • Long Beach Airport
    25.2 miles
How to get to Sheraton Universal from Hollywood Burbank Airport
    Car
    Parking available
* All distances are measured in straight lines. Actual travel distances may vary.

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Brilliant!
2 restaurants on site

    In the Mix

    Menu: À la carte

    The California's

    Cuisine: American

    Open for: Breakfast, Lunch, Dinner

    Menu: À la carte

Facilities of Sheraton Universal Great facilities! Review score, 8.3

Most popular facilities

1 swimming pool
Parking
Free WiFi
Family rooms
Non-smoking rooms
Tea/coffee maker in all rooms
Bar
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
Pets
  • Pets are allowed. Charges may be applicable.

Food & Drink
  • Bottle of water Additional charge
  • Kid-friendly buffet
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
  • Free! WiFi is available in public areas and is free of charge.

Parking

    Private parking is possible on site (reservation is not needed) and costs US$32 per day.

  • Accessible parking
  • Electric vehicle charging station
  • Parking garage
Reception services
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage Additional charge
  • 24-hour front desk
Cleaning services
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business facilities
  • Fax/photocopying Additional charge
  • Business centre Additional charge
  • Meeting/banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safety deposit box
General
  • Mini-market on site
  • Shared lounge/TV area
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Car hire
  • Gift shop
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Newspapers
  • Room service
Accessibility
  • Auditory guidance
  • Visual aids: Braille
  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible
Outdoor swimming pool
  • Free! All pools are free of charge

  • Open all year
  • Opening times
  • All ages welcome
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas
  • Heated pool
Wellness
  • Fitness
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Pool/beach towels
  • Hot tub/jacuzzi
  • Fitness centre
Languages spoken
  • Arabic
  • English
  • Spanish
  • French
  • Armenian
  • Russian
  • Chinese

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Brilliant!

Sustainable initiatives

This property has taken steps to provide more sustainable and environmentally friendly travel

House rules Sheraton Universal takes special requests - add in the next step!

Check-in

16:00 - 23:30

Guests are required to show a photo identification and credit card upon check-in

Check-out

06:00 - 11:00

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children aged 12 years and above are considered adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

There is no capacity for cots at this property.

There is no capacity for extra beds at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed. Charges may be applicable.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Cards accepted at this hotel

Mastercard Visa UnionPay credit card Discover JCB Diners Club American Express Other Sheraton Universal accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Sheraton Universal accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Sheraton Universal

  • Room options at Sheraton Universal include:

    • Double

  • Sheraton Universal has 2 restaurants:

    • The California's
    • In the Mix

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Sheraton Universal on this page.

  • The prices at Sheraton Universal may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Guests staying at Sheraton Universal can enjoy a highly-rated breakfast during their stay (guest review score: 7.3).

    Breakfast option(s) include:

    • Continental
    • Buffet

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • The following parking options are available to guests staying at Sheraton Universal (subject to availability):

    • Parking
    • On-site parking
    • Private parking
    • Parking garage
    • Electric vehicle charging station
    • Accessible parking

  • Check-in at Sheraton Universal is from 16:00, and check-out is until 11:00.

  • Sheraton Universal offers the following activities / services (charges may apply):

    • Fitness centre
    • Hot tub/jacuzzi
    • Fitness

  • Sheraton Universal is 8.7 miles from the centre of Los Angeles.

  • From the nearest airport, you can get to Sheraton Universal by:

    • Car 20min

8.4 Very good 852 reviews 100% real guest experiences
  • Superb: 9+

    450

  • Good: 7 – 9

    255

  • Okay: 5 – 7

    105

  • Poor: 3 – 5

    35

  • Very poor: 1 – 3

    7

Categories
  • Staff8.6
  • Facilities8.3
  • Cleanliness8.6
  • Comfort8.7
  • Value for money7.4
  • Location9.2
  • Free WiFi8.1

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