Name: Swissotel Chicago
Address: 323 East Wacker Drive, Chicago Loop, Chicago, IL 60601, United States of America, 323 East Wacker Drive, Illinois, IL 60601, USA
Price range: Prices for upcoming dates start at $142 per night (We Price Match)
Rating: 8.7

Room Info & Price
Facilities
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The Fine Print
Guest Reviews (466)

Swissotel Chicago

This neighborhood is a great choice for travelers interested in parks, architecture and museums – Check location 323 East Wacker Drive, Chicago Loop, Chicago, IL 60601, United States of America – This neighborhood is a great choice for travelers interested in parks, architecture and museums – Check location

*9.0* Chicago Tribune Tower: only 6 minutes away! (1,600 feet by foot)

*9.0* Wrigley Building: only 6 minutes away! (1,600 feet by foot)

*9.1* Bridgehouse and Chicago River Museum: only 5 minutes away! (1,350 feet by foot)

Millennium Station: only 6 minutes away! (1,500 feet by foot)

Traveler photo of Chicago

July 7, 2016

Lock in a great price for Swissotel Chicago – rated 8.7 by recent guests!

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The suite 2411 that we got switched to & staff ESPECIALLY KIA! she was the hotel operator & she was sooo nice sweet # understanding! Loved her! Epitome of excellent customer service

Carmen, United States of America

Great location and view if you get the river or city view but comes with a cost

Nicole, Canada

It was a pretty hotel and clean. Dimitri at the front desk was amazing.

Melissa, United States of America

Excellent staff. Good food and fair price. Nice rooms and public space.

John, United States of America

The room was fantastic. Clean and modern. Views were great. Location is in a great spot for walking around the city. Close to so many things.

Mike, United States of America

View was great in corner room. Bed and linens were so comfy. Love the long chaise lounge. Staff so incredibly nice.

Danielle, United States of America

The Hotel was magnificent and we had a great view of the river. My nieces were very excited and amaze of the view we had in our room.

Maurice, United States of America

The location, views, and atmosphere was everything we wanted in our trip.

Joel, United States of America

Offer of breakfast to make up for noisy renovations that woke us up.

Nancy, Israel

The view from the room was spectacular & breathtaking. It was exactly as described on the website. Everything in the room was modern and clean.

T, United States of America

Stay in the Heart of Chicago – Excellent location – show map

This property is a 10-minute walk from the beach. Steps away from the Lake Michigan and the luxury shops, dining and entertainment on the Magnificent Mile, this all-glass triangular hotel is located in downtown Chicago and features upscale on-site restaurants and scenic views of the city.

Every room at Swissotel Chicago provides a flat-screen LCD TV and an oversized work space with a desk and ergonomic chair. An in-room safe and coffee maker are also included.

Guests can choose from an array of classic American fare from the breakfast buffet at Geneva. The Palm features premium prime beef and traditional Italian fare for lunch and dinner. For a more casual experience, the lobby lounge, Amuse, serves small plates and cocktails in a vibrant setting.

The penthouse floor hosts a fitness centre that offers panoramic views of the city skyline. Guests can enjoy a relaxing massage, facial or body wrap at Spa 42. The hotel also offers 65,000 square feet of meeting space.

Millennium Park and the Art Institute of Chicago are both less than a mile away from the hotel. Navy Pier is a 7-minute drive away.

Chicago Loop is a great choice for travelers interested in parks, architecture and museums.

This is our guests' favorite part of Chicago, according to independent reviews.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

We speak your language!

Swissotel Chicago has been welcoming Booking.com guests since Nov 13, 2009
Hotel Chain: Swissôtel Hotels & Resorts

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Most Popular Facilities

Parking

Free WiFi

Pet Friendly

Family Rooms

Non-smoking Rooms

Bar

Good for couples – they rated the facilities 8.7 for two-person stays.

ATM: Need cash? This property has an ATM on site.

Guests Love...

“amazing views”
66 related reviews

“location was great”
50 related reviews

“wonderful staff”
33 related reviews

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Continental, American, Buffet

Private Parking Available On Site

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Sleeps	Room Type
	King Room - City View 1 king bed or 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Room Size 325 ft² A cable TV and a work desk are featured in this room. A fridge is also provided. Please note that the room price is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies). Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Coffee machine • City view • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to 17 years of age)	King Room - River View 1 king bed or 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Room Size 325 ft² This double room has air conditioning and a sitting area. Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Coffee machine • River view • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Double Room with Two Double Beds - City View 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Room Size 320 ft² This double room features air conditioning and a sitting area. Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Coffee machine • City view • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	King Room - Lake View 1 king bed or 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Room Size 325 ft² This room features a view of Navy Pier. Please note that the room price is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies). Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Refrigerator • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Lake view • Landmark view • Coffee machine • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Double Room with Two Double Beds - River View 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Room Size 320 ft² This double room has a sitting area and air conditioning. Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Coffee machine • River view • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Double Room with Two Double Beds - Lakeview 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Room Size 320 ft² This double room has air conditioning, cable TV and a sitting area. Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Lake view • Landmark view • Coffee machine • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Premier Corner King Room - Lakeview 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Room Size 425 ft² This double room features a sitting area and air conditioning. Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Lake view • Landmark view • Coffee machine • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Premier Corner King Room - City View 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Room Size 425 ft² Offering either a view of the city skyline or Lake Michigan, this corner room features a 37-inch flat-screen TV and an iPod docking station. Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Coffee machine • City view • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Corner Lifestyle Suite - Lakeview 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Room Size 750 ft² This suite has a sitting area and air conditioning. Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Spa tub • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Lake view • Coffee machine • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Corner Executive Suite 1 king bed and 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom Room Size 750 ft² This suite features a sitting area, cable TV and air conditioning. Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Lake view • Coffee machine • Towels • Linens • Toilet paper • Sofa bed Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Corner Lifestyle Suite - City View 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Room Size 750 ft² This suite features a sitting area and air conditioning. Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Coffee machine • City view • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	King Room	Show prices
Start of dialog content 댴 Private bathroom Room Size 351 ft² This double room features a seating area, flat-screen TV and air conditioning. Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Coffee machine • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Junior Suite 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Room Size 750 ft² This suite has cable TV, air conditioning and sitting area. Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Lake view • Landmark view • Coffee machine • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	King Room with River View 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Room Size 351 ft² This double room features a seating area, cable TV and air conditioning. Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Coffee machine • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	King Room with Lake View 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Room Size 351 ft² This double room features a seating area and air conditioning Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Lake view • Coffee machine • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Double Room with Two Double Beds 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Room Size 351 ft² This double room has a seating area and air conditioning Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Coffee machine • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Double Room with Two Double Beds and Lake View 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Room Size 351 ft² This double room has a seating area, air conditioning and cable TV. Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Lake view • Coffee machine • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Double Room with Two Double Beds and River View 2 full beds	Show prices
Start of dialog content 댴 Private bathroom Room Size 351 ft² This double room has a flat-screen TV, seating area and air conditioning. Room Facilities: • Shower • Bathtub • Pay-per-view channels • Telephone • Air conditioning • Hairdryer • Iron • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Bathroom • Heating • Cable channels • Carpeted • Flat-screen TV • Alarm clock • Coffee machine • River view • Towels • Linens • Toilet paper Can you tell us what you'd like to see here? (We'll use your feedback to improve the information in this section) Enter your feedback Submit No thanks Thank you for your time Your feedback will help us improve this feature for all of our customers. Close We're sorry, but there was an error submitting your comment. Please try again. Retry Missing some information? Yes / No Brilliant! Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content

Just booked in Chicago: 60 hotels like Swissotel Chicago were just booked

4 Reasons to Choose Swissotel Chicago

Why book with us?

Manage your bookings online

They speak 4 languages

Booking is safe

Area Info – This neighborhood is a great choice for travelers interested in parks, architecture and museums – Check location Guests loved walking around the neighborhood!

Closest Landmarks

Aon Center
0.2 miles
Bridgehouse and Chicago River Museum
0.3 miles
Harris Theater
0.3 miles
Millennium Station
0.3 miles
McCormick Tribune Freedom Museum
0.3 miles
Wrigley Building
0.3 miles
Chicago Tribune Tower
0.3 miles
Time Life Building
0.3 miles
Maggie Daley Park
0.3 miles
Cloud Gate - The Bean
0.4 miles

Closest Airports

Midway International Airport
9.3 miles
Chicago O'Hare International Airport
15.9 miles

What Travelers Love About This Location

“One front desk rep was so very nice. He walked us to where we needed to go and gave us good info. You should hire everyone like him.”

Kim

United States of America

“Location, view, room comfort, welcoming staff excellent!!”

Thomas

United States of America

Are you missing any information about this area?

Brilliant!

1 Restaurant On Site

The Palm

Food: American, Italian, Steakhouse

Open for: Lunch, Dinner, Cocktail hour

Menu: Buffet & À La Carte

Facilities of Swissotel Chicago Great facilities! Review score, 8.7

Good to Know Swissotel Chicago takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! All children under 17 years stay free of charge when using existing beds.

All older children or adults are charged USD 50 per night when using existing beds.

One older child or adult is charged USD 50 per night in an extra bed.

The maximum number of extra beds/cribs in a room is 1.

Any type of extra bed is upon request and needs to be confirmed by management.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are allowed. Charges may apply.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Swissotel Chicago accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note at check-in, a credit card authorization of $100/day is required to cover the potential balance of any incidental charges.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Or, take a look at these appealing alternatives:

Cambria Hotel Chicago Loop/Theatre District has a review score of 9

See the 30 best hotels in Chicago, based on 129,965 verified hotel reviews on Booking.com.

See all guest reviews for Swissotel Chicago

Newest Reviews for Swissotel Chicago

Reviewed: May 26, 2018

Angel
United States of America
9.2

“Awesome”
- • Leisure trip
- • Couple
- • King Room - City View
- • Stayed 1 night
- • Submitted from a mobile device
눉Parking
눇Excellent view

Stayed in May 2018
Reviewed: May 19, 2018

Ronen
Israel
5.0

Fair
- • Business trip
- • Solo traveler
- • Premier Corner King Room - Lakeview
- • Stayed 1 night
- • Submitted from a mobile device
눉Construction in the place. No gym. No decent breakfast. No cattle for coffee in the room. Coffee machine old and bad coffee.

Stayed in May 2018
Reviewed: May 15, 2018

Kevin
Canada
5.8

Okay
- • Leisure trip
- • Couple
- • King Room - Lake View
- • Stayed 3 nights
- • Submitted from a mobile device
눉We booked this hotel because of the pool on the top floor but upon arrival then staff informed us it was under renovations.,we would have like a little more notice.,

Stayed in May 2018
Reviewed: May 11, 2018

Anonymous
United States of America

1 helpful vote
9.6

Exceptional
- • Business trip
- • Solo traveler
- • King Room with Lake View
- • Stayed 1 night
- • Submitted from a mobile device
눇Very quiet, comfortable and large rooms, great location.

Stayed in May 2018
Reviewed: April 30, 2018

Samira
France
7.5

Good
- • Business trip
- • Solo traveler
- • King Room - City View
- • Stayed 1 night
- • Submitted from a mobile device
눉The internet in the room was not working properly.

Stayed in April 2018
Reviewed: April 25, 2018

Carmen
United States of America
8.0

Very Good
- • Couple
- • King Room - City View
- • Stayed 2 nights
- • Submitted from a mobile device
눉The dinner was horrible We came for my birthday got a handicap suite & did not request. They switched us however they could not do it until the next morning so now we can't sleep in. Got new suite & loved it! By my B-Day dinner at Palms was HORRIBLE!The steak was requested to be med. well & it was really burnt on outside. No comp no coupon nothing just an expensive bill! We did get comp 2pm checkout but really wanted a free dinner and night stay. Our first time my B-Day away from kids since forever & I just wanted a great steak to sleep in
눇The suite 2411 that we got switched to & staff ESPECIALLY KIA! she was the hotel operator & she was sooo nice sweet # understanding! Loved her! Epitome of excellent customer service

Stayed in April 2018
Reviewed: April 24, 2018

Nicole
Canada
7.1

“Beware the bait and switch”
- • Leisure trip
- • Couple
- • King Room - City View
- • Stayed 2 nights
- • Submitted from a mobile device
눉Bookings.com and this hotel did a bait and switch. I bought a room for a price and was told that room is not gauranteed because I booked on this site. So to not get one of the cheapest (quality) rooms I had to pay an extra $100. I chose this hotel due to the cost being cheaper than most in the area but after the "upgrade" it was about the same price. I could have and would have stayed at a nicer hotel for the price. The pool was under construction so we couldn't use it and the staff weren't friendly.
눇Great location and view if you get the river or city view but comes with a cost

Stayed in April 2018
Reviewed: April 23, 2018

Melissa
United States of America
7.5

Good
- • Leisure trip
- • Group of friends
- • King Room - City View
- • Stayed 1 night
- • Submitted from a mobile device
눉They advertised a pool but it was a 5 minute walk and we had to register at the athletic club. Also it was a lap pool. So i wpuld not bring kids. Also at 930 am they decided to statt drilling holes in wall of another unit and it echoed through our room. We were not able to relax and sleep in. It was vert disappointing. I work hard and was lookong forward to the peace and quiet of a hotel. But did not get it.
눇It was a pretty hotel and clean. Dimitri at the front desk was amazing.

Stayed in April 2018
Reviewed: April 22, 2018

John
United States of America
8.3

“Good. Would return if Ro Rate”
- • Leisure trip
- • Solo traveler
- • King Room - City View
- • Stayed 1 night
- • Submitted from a mobile device
눉Lousy location and poor egress from hotel to westbound traffic on Wacker Drive. Elevator call system confusing at first.
눇Excellent staff. Good food and fair price. Nice rooms and public space.

Stayed in April 2018
Reviewed: April 22, 2018

Anonymous
United States of America
6.7

Pleasant
- • Leisure trip
- • Group of friends
- • King Room - City View
- • Stayed 1 night
- • Submitted from a mobile device
눉the parking is extremely expensive.

Stayed in April 2018
Reviewed: April 13, 2018

Vanessa
United States of America
7.5

“Enjoyed my stay no complaints”
- • Leisure trip
- • Group of friends
- • King Room - City View
- • Stayed 1 night
- • Submitted from a mobile device
눇Very nice view and very comfortable beds

Stayed in March 2018
Reviewed: April 10, 2018

Mike
United States of America

1 helpful vote
7.9

“Great place in the heart of Chicago close to many activities”
- • Leisure trip
- • Couple
- • King Room - City View
- • Stayed 2 nights
- • Submitted from a mobile device
눉Bed and pillows left both of us with sore backs and necks. A little too firm for us. Whirlpool was full of kids. I know that’s more of a parental issue, but maybe the under 16 age limit could be enforced a little better. $70 per day valet is a bit crazy, even by Chicago standards. I coiuld have used SpotHero once the first day and twice the second when we were in and out with the car and it would have cost $80 less than the valet for two days.
눇The room was fantastic. Clean and modern. Views were great. Location is in a great spot for walking around the city. Close to so many things.

Stayed in April 2018
Reviewed: April 9, 2018

John
United States of America
10

“Great time, super facilities!”
- • Leisure trip
- • Solo traveler
- • King Room - City View
- • Stayed 1 night
- • Submitted from a mobile device
눉Nothing
눇Location awesome! Hot tub super!

Stayed in April 2018
Reviewed: April 7, 2018

Danielle Marifern
United States of America
10

Exceptional
- • Leisure trip
- • Family with young children
- • Premier Corner King Room - Lakeview
- • Stayed 1 night
- • Submitted from a mobile device
눉Self parking. Too low of ceilings for my vehicle - Honda Pilot with roof racks. Went down at approval of parking manager. Would not recommend that again and parking fee was not communicated up front. Way too expensive for 25 hour parking. $82. That was the only thing that brought down my overall rating of the property. I would not recommend letting customers self park again in that lot. It’s not a standard parking garage that is easy to get into.
눇View was great in corner room. Bed and linens were so comfy. Love the long chaise lounge. Staff so incredibly nice.

Stayed in April 2018
Reviewed: April 7, 2018

Anonymous
United States of America
9.2

“Very nice.”
- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - City View
- • Stayed 2 nights
- • Submitted from a mobile device
눉Some mold growth in shower needs attention. Coffee pot didn’t work but was replaced. Hot tub broke.
눇Eddie the bar tender. Rooms were nice.

Stayed in April 2018

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Area Info – This neighborhood is a great choice for travelers interested in parks, architecture and museums – Check location Guests loved walking around the neighborhood!

Facilities of Swissotel Chicago Great facilities! Review score, 8.7

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