“Extremely clean and friendly. Staff was excellent and we got into our room early without even asking or expecting it. Nice clean and safe neighborhood location. Would definitely stay here again.”

“The room was very clean and decorated nicely! Room was small but we knew that beforehand. Staff was beyond wonderful. Everyone was helpful, pleasant and polite.”

“Love the staff, location, and style. From the moment you walk in, you’re greeted by a lovely person and a tasty milk chocolate treat. The location is perfect for getting to Central Park and many restaurants to choose from. The rooms are immaculate and beautifully decorated. ”

“The duvet was very comfortable and warm. The shower had great water pressure, and the Beekman bath products were a nice touch. Front desk staff were friendly and professional. The room, although small, was very clean and was fairly quiet; we did hear noise from ambulances, fire trucks, etc., but we heard very little noise from other hotel guests. There were blackout draperies in the room, so we didn't have to worry about being kept awake by outside lights. The hotel had a convenient location; it was within walking distance of many restaurants and stores, etc.”

“Simple, elegant, comfortable (though small) rooms. We just needed a comfy place to sleep while visiting our kids. This hotel is perfect for that; we are repeat customers, and expect to visit again. Also, there's parking in the lot next door, which is nice in NY.”

“I liked the staff (Jeremy, Farrell, etc. - friendly people, didn't seem disingenuous; female staff member even offered us a big umbrella for when it was raining!). They were super helpful when we had various requests. I also like the newly-remodeled building, the retro elevator. The shower head was great, and the bed was comfortable. Also, the coffee in the morning was awesome! My partner really like the decor and the owls on the wall.”

“Gorgeous room. Huge tub/shower. Very clean. No view but still a lot of light. Wonderful art on the walls. The beds were absolutely DREAMY. Staff was beyond fabulous. My kids love the place - so fancy! Our dog was well treated. Would have loved to stay longer... Highly recommend. I'll be back!”

“The staff was excellent, and we like the facilities. We should have gotten a slightly larger room, though!”

“Clean room...great coffee and the best hotel staff I’ve seen in years”

“The staff were extremely polite, kind, and helpful. Everything was clean and in excellent condition in the room. The lobby and coffee bar were pleasant and clean. I would recommend the Franklin to someone looking for a hotel on the upper East side.”