Hotel
Travel Sustainable property

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

521 North Rush Street, River North, Chicago, IL 60611, United States of America – Excellent location – show map – Subway Access

Excellent location – rated 9.5/10! (score from 132 reviews)

Real guests • Real stays • Real opinions

8.7
Excellent
132 reviews

Location, cleanliness, rooftop ambiance in the day & night.

Kimberly United States of America

The location of the hotel for us and our anniversary dinner was excellent and walkable for us, which was essential, since we did not have in/out parking privileges. Our breakfast was delicious and delivered according to our specifications/requests.

Anne United States of America

The Gwen was great. I absolutely loved that there was a shopping mall connected to the hotel. We didn't have to go outside. All the sites were within walking distance.

Gwendolyn United States of America

The location is perfect for dining and shopping. The rooms are clean and the staff are friendly. Beds are comfortable.

Jennifer Qatar

it’s a beautiful hotel with a beautiful lobby and lobby bar. we really enjoyed sitting in the relaxed atmosphere of the lobby to have a cocktail and relax!

Kathleen United States of America

Nice location. Clean, modern and comfortable. We have stayed here multiple times and would stay again.

Matthew United States of America

First room we had no..second room YES! WHEN USING booking ALWAYS call..they do not always book you the right room..

Jennifer United States of America

Breakfast was DELICIOUS! We really loved the waffles. The room was very comfortable and cozy. I enjoyed the city view. The rooftop was a whole vibe! We loved it. That’s where we took really nice pictures for my daughter’s birthday. I would LOVE to stay again in the summertime.

Kelli United States of America

Friendly nice staff from the first day to the last. Food was good and the drinks as well. The room was fabulous. I plan on returning. The room was clean and neat. The view was nice.

Keaunder United States of America

The location is perfect. The beds are very comfortable and the room is clean. They provide Milton Brown bath products which are wonderful.

Jennifer Qatar
8.7
Excellent
132 reviews
  • What guests loved the most:
  • “Location, cleanliness, rooftop ambiance in the day & night.”
    Kimberly Kimberly United States of America United States of America
  • “The location of the hotel for us and our anniversary dinner was excellent and walkable for us, which was essential, since we did not have in/out parking privileges.”
    Anne Anne United States of America United States of America
  • “The Gwen was great. I absolutely loved that there was a shopping mall connected to the hotel. We didn't have to go outside. All the sites were within walking distance.”
    Gwendolyn Gwendolyn United States of America United States of America
  • “The location is perfect for dining and shopping. The rooms are clean and the staff are friendly. Beds are comfortable.”
    Jennifer Jennifer Qatar Qatar
  • “it’s a beautiful hotel with a beautiful lobby and lobby bar. we really enjoyed sitting in the relaxed atmosphere of the lobby to have a cocktail and relax!”
    Kathleen Kathleen United States of America United States of America
  • “Nice location. Clean, modern and comfortable. We have stayed here multiple times and would stay again.”
    Matthew Matthew United States of America United States of America
  • “First room we had no..second room YES! WHEN USING booking ALWAYS call..they do not always book you the right room..”
    Jennifer Jennifer United States of America United States of America
  • “Breakfast was DELICIOUS! We really loved the waffles. The room was very comfortable and cozy. I enjoyed the city view. The rooftop was a whole vibe! We loved it.”
    Kelli Kelli United States of America United States of America
  • “Friendly nice staff from the first day to the last. Food was good and the drinks as well. The room was fabulous. I plan on returning. The room was clean and neat. The view was nice.”
    Keaunder Keaunder United States of America United States of America
  • “The location is perfect. The beds are very comfortable and the room is clean. They provide Milton Brown bath products which are wonderful.”
    Jennifer Jennifer Qatar Qatar

Categories:

  • Staff9.0
  • Facilities9.0
  • Cleanliness 9.4
  • Comfort9.2
  • Value for money8.3
  • Location9.5
High score for Chicago
8.7
Excellent
132 reviews
Categories:
Staff
9.0
Facilities
9.0
Cleanliness
9.4
Comfort
9.3
Value for money
8.3
Location
9.5
High score for Chicago
Filters
City view
Pet friendly
Terrace
Bathtub
Air conditioning
24-hour front desk
Daily housekeeping
Non-smoking rooms
Safe
Baggage storage

Overlooking iconic Lake Michigan, The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago is located in the heart of downtown and offers unparalleled amenities and services, including 2 on-site restaurants with a rooftop terrace, a state-of-the-art fitness center and fully-equipped 24-hour business center.

Every room at The Gwen features custom décor inspired by signature sculptures and includes a 65-inch flat-screen TV, free WiFi and a spacious work desk with an ergonomic chair. A fully-stocked mini-bar and custom luxury bath amenities are also provided.

Circa Restaurant And Lounge offers a unique take on American fare for breakfast, lunch and dinner. Guests can take in panoramic views of the city skyline while relaxing fireside with a custom cocktails at the hotel’s rooftop terrace, Upstairs at the Gwen.

The fitness center offers over 2,000 square feet of state-of-the-art fitness equipment, including free weights, cardio and strength training machines and yoga equipment. Fresh apples and bottled water are also available.

Chicago’s renowned Theater District and Millennium Park are both less than a mile away from the hotel. Navy Pier is 1 miles away, while Second City Comedy Club is a 10-minute drive from the property.

This is our guests' favorite part of Chicago, according to independent reviews.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago has been welcoming Booking.com guests since Mar 5, 2009
Hotel chain/brand:
Luxury Collection

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Most popular amenities
Private Parking
WiFi
Non-smoking rooms
Fitness center
Restaurant
Room service
Facilities for disabled guests
24-hour front desk
Bar

Property Highlights

Located in the heart of Chicago, this hotel has an excellent location score of 9.5

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, American

Private parking at the hotel

Saved to 1986 lists

Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
1 king bed
1 queen bed
1 king bed
1 king bed
1 king bed
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
1 king bed
1 king bed
1 king bed
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Guest reviews
Categories:
Staff
9.0
Facilities
9.0
Cleanliness
9.4
Comfort
9.3
Value for money
8.3
Location
9.5
High score for Chicago
Select topics to read reviews:

See what guests loved the most:

  • Kimberly
    United States of AmericaUnited States of America
    “Location, cleanliness, rooftop ambiance in the day & night.”
  • Anne
    United States of AmericaUnited States of America
    “The location of the hotel for us and our anniversary dinner was excellent and walkable for us, which was essential, since we did not have in/out parking privileges. Our breakfast was delicious and delivered according to our specifications/requests.”
  • Gwendolyn
    United States of AmericaUnited States of America
    “The Gwen was great. I absolutely loved that there was a shopping mall connected to the hotel. We didn't have to go outside. All the sites were within walking distance.”
  • Jennifer
    QatarQatar
    “The location is perfect for dining and shopping. The rooms are clean and the staff are friendly. Beds are comfortable.”
  • Kathleen
    United States of AmericaUnited States of America
    “it’s a beautiful hotel with a beautiful lobby and lobby bar. we really enjoyed sitting in the relaxed atmosphere of the lobby to have a cocktail and relax!”
  • Matthew
    United States of AmericaUnited States of America
    “Nice location. Clean, modern and comfortable. We have stayed here multiple times and would stay again.”
  • Jennifer
    United States of AmericaUnited States of America
    “First room we had no..second room YES! WHEN USING booking ALWAYS call..they do not always book you the right room..”
  • Kelli
    United States of AmericaUnited States of America
    “Breakfast was DELICIOUS! We really loved the waffles. The room was very comfortable and cozy. I enjoyed the city view. The rooftop was a whole vibe! We loved it. That’s where we took really nice pictures for my daughter’s birthday. I would...”
  • Keaunder
    United States of AmericaUnited States of America
    “Friendly nice staff from the first day to the last. Food was good and the drinks as well. The room was fabulous. I plan on returning. The room was clean and neat. The view was nice.”
  • Jennifer
    QatarQatar
    “The location is perfect. The beds are very comfortable and the room is clean. They provide Milton Brown bath products which are wonderful.”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Do I get a parking spot?
    We offer valet parking to all guests at $75 per night, inclusive of in-and-out access.
    Answered on 19 January 2021
  • Do you have free WiFi in the rooms
    Yes, we have complimentary WIFI throughout the building. High Speed WIFI is also available for $12.95 per night
    Answered on 19 January 2021
  • Do you offer jacuzzi tubs
    We do not have jacuzzy tubs. Only soaking tubs
    Answered on 13 October 2020
  • do all rooms have balconys
    We only have select suites with balconies. Please contact the hotel directly for rates and availability.
    Answered on 19 January 2021
  • Can I decorate the room with flowers and balloons or is not permitted
    At this moment rooms cannot be decorated. We are limiting exposure to secure the safety of our guests and fellow employees .
    Answered on 13 October 2020
  • Still looking?
Hotel area info *
Restaurants
2 Restaurants On Site
  • Circa Restaurant and Lounge
    • Cuisine
      American
    • Open for
      Breakfast • Lunch • Dinner
  • Upstairs at The Gwen
    • Cuisine
      American
    • Open for
      Lunch • Dinner
Amenities of The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Great facilities! Review score, 9
Most popular amenities
Private Parking
WiFi
Non-smoking rooms
Fitness center
Restaurant
Room service
Facilities for disabled guests
24-hour front desk
Bar
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Outdoor fireplace
  • Outdoor furniture
  • Sun deck
  • Terrace
Kitchen
  • Refrigerator
Room Amenities
  • Clothes rack
Pets
Pets are allowed. Charges may apply.
Living Area
  • Desk
Media & Technology
  • iPod dock
  • Flat-screen TV
  • Cable channels
  • Video
  • Radio
  • Telephone
  • Pay-per-view channels
Food & Drink
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in the rooms and costs $19.95 per 24 hours.
Parking
Private parking is available on site (reservation is not possible) and costs $75 per day.
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Front Desk Services
  • Concierge
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Safe
General
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Heating
  • Laptop safe
  • Carpeted
  • Elevator
  • Ironing facilities
  • Facilities for disabled guests
  • Suit press
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Auditory guidance
  • Visual aids (tactile signs)
  • Visual aids (Braille)
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
Spa
  • Fitness
  • Fitness center
Languages Spoken
  • Bosnian
  • English
  • Spanish
  • Indonesian
  • Chinese

House rules

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed. Charges may apply.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card Discover JCB Diners Club American Express Other The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised a deposit may be charged for incidentals upon arrival. Additional guests may incur extra charges (see hotel policies).

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

  • The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago is 0.7 miles from the center of Chicago.

  • The prices at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • The nearest beach is 0.6 miles from The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago.

  • Room options at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago include:

    • Double

  • The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago has 2 restaurants:

    • Circa Restaurant and Lounge
    • Upstairs at The Gwen

  • Check-in at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago is from 3:00 PM, and check-out is until 11:00 AM.

  • The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago offers the following activities/services (charges may apply):

    • Fitness center
    • Fitness

  • Guests staying at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago can enjoy a highly-rated breakfast during their stay (guest review score: 9.0).

    Breakfast option(s) include:

    • Continental
    • American