I paid for my hotel online and somehow the hotel didn't have a record of this and charged me again. They also placed us in a room I didn't reserve. When they upgraded us it was the room I had originally paid for. On my receipt from the booking site it stated clearly what was included in my room. We didn't get that until we were upgraded.

I really appreciated how responsive the staff was when we encountered an issue. They were open and patient to hearing our concerns. Also the valet was so kind and welcoming.

Stayed in June 2022

Although being convenient for reaching Union Station, location is not the best given the social vulnerability situation at Downtown Portland. For example, at night, I would always leave and return to the hotel by Lime scooter instead of walking. The room was quite small and lacked essential furniture to take one's belongings out of the luggage. In my second night, the A/C would automatically turn on every time I turned it off, but I could eventually stop it. My room faced the avenue so it was noisy in case I had preferred to leave the windows open during the night.

The staff were very friendly. Location is convenient with regards to transportation options, the city center, and several landmarks. The hotel is clean and everything looks new or at least "shiny". Common spaces were beautiful, especially the rooftop, which I barely visited but I would have loved if I had visited with anyone else.

Stayed in June 2022

Extremely noise.

Style of the hotel

Stayed in June 2022

Breakfast!

Staff

Stayed in June 2022

the ac noise is weird and loud, but it only happens when the fan adjust itself. the snug room is smaller than expected and we upgraded our room. there’s a unexpected “destination fee/resort fee” charge($30/night), and no one responded our email when we asked about that.

love the interior and the staff is very nice and welcoming.

Stayed in May 2022

No fitness room

Doorman and front desk staff very friendly and helpful

Stayed in March 2022

My only wish was that the hotel would include a gym. They did offer free classes at a nearby yoga studio which was a nice bonus, but it was still a 15-min walk and the staff at the studio were slightly annoyed when I explained I was a guest at the Hoxton and not a member. And a small note, but there are also a lot of homeless camps outside the hotel. I did not feel unsafe during the day but did not feel as comfortable going out at night.

I picked the Hoxton as I have been out to their bars/restaurants when living in London and Amsterdam, so was somewhat familiar with the atmosphere I could expect. The atmosphere was as expected: as soon as you enter the lobby it almost feels like an upscale hostel (young hipster vibe but cleaner and without the rowdy parties). I love the decoration and also enjoyed the attached restaurants. The rooms are small but have everything you need - I loved the toiletries and wish they sold them! I also appreciate the hotel’s sustainability efforts to only clean upon request.

Stayed in May 2022

No safe parking, my car was damaged within an hour of checking in. I parked in the suggested lot as well. The hotel has quite a few tents on the sidewalk across the street .

Staff was very friendly, restaurant was very cozy and such an awesome place to hang out. The food was very good. The decor was awesome too

Stayed in April 2022

the location was a bit rough.

friendly staff and very informative.

Stayed in April 2022