From the moment we walked in the staff was amazing. We were greeted by a very friendly gentleman who showed us around the main floor got all of our information and also helped us carry our bags up to the room. We were told about their complementary breakfast as well as drink at the bar and told that we had a butler service and chauffeur as needed. We checked in on New Year’s Eve and were still able to get a complementary ride to and from dinner, which they called around and found us somewhere that had an opening and made a reservation, and then they took us to our late night show. Breakfast the following morning was amazing and more than we have ever come across at any chain hotel. This day was even more special even with changes in their staffing/ownership they were more than accommodating and made our stay so wonderful. The small extra things that they did daily to make us feel welcome were amazing and any time we come back to Buffalo we will only be staying here

Felton United States of America

Beautiful property in a great location. Staff were really friendly and helpful.

Roberta United States of America

This is a really cool boutique hotel. The staff is great, the ambiance is very unique and I think for the price it's a great value. The decor is slightly old for what most people expect for a modern hotel, but it's part of the old mansion charm and I wouldn't change it. The cost was 20-30$ more than staying at a local chain hotel but includes: + Free parking +Complimentary chauffeur service + First drink of each night included, friendly bartender + Free breakfast, and one of the best tasting hotel breakfasts I've ever had. Tbf, the bar is pretty low for hotel food but we were really surprised. The dressing on the salad is killer. We only stayed one night, and i think the value of the place would really pay off from a multi-night stay. If we find ourselves in Buffalo again i would definitely seek this out.

Jordan United States of America

Staff was very accommodating! The ADA lift was broken, but they went above and beyond to assist

Christina United States of America

The staff were amazing. Very helpful and courteous.

Stuart United States of America

Two of the three rooms had inadequate water pressure in the showers. However, the bar was great and accomodated our extended family for the interim between the church service and the reception which was conveniently loctaed at the Buffalo Club.

Joan United States of America

Everything was great - comfortable, beautiful room, great breakfast, free cocktails, drive to our dinner reservation.

Melissa Canada

staff was so exceptional and accommodating.delicious breakfast

Thelma United States of America

This is an old mansion that has been very tastefully renovated. Our room had high ceilings and lovely architectural detail that was original to the house, but modern furnishings that were very comfortable. The breakfast was delicious. The staff were also very accommodating and friendly.

Agnes United States of America

They seamlessly executed a special request. Thank you so much to Butlers Chris and Danny! Also, i'm not sure if she was a butler or if she was just a front desk attendant but Shameka, I am grateful for your help as well. If I spelled your name incorrectly, I apologize. They upgraded my room!

Karen United States of America