Hotel

The Palmer House Hilton

17 East Monroe Street, Chicago Loop, Chicago, IL 60603, United States of America – Excellent location – show map – Subway Access

Excellent location – rated 9.3/10! (score from 859 reviews)

Real guests • Real stays • Real opinions

7.8
Good
859 reviews

great impressive historic building. Fantastic location, beautiful lobby.

Bas Netherlands

Main lobby is beautiful. Great place to have drinks.

Brian United States of America

Location/ease to get from airport and museums/clean/very nice helpful staff

Bridget United States of America

I liked the hotel, lobby, service staff and everything. Every time my wife and I visit Chicago, we always try to stay at the Palmer House. It just a beautiful historical building.

Hill United States of America

Its a beautiful and classy hotel. This is our second time staying there and everyone who works there is so friendly and accommodating . It’s in a great location. We enjoyed the bar every night before going out.

Tina United States of America

Bed was very comfortable. Great fitness center. Staff in the lockwood lunch area very nice and very helpful.

Laurahere United States of America

Overall, the Polar House is a very nice place to stay. The staff was extremely friendly and helpful. The location is perfect for walking to shops and restaurant. It was easy to find a taxi if you needed to get a ride somewhere. Parking was literally right across the street and the Palmer house paid for it.

Ann United States of America

Beautiful historic building and hotel. Helpful and nice staff. Perfect central location for everything in downtown Chicago, and very close to the L trains and red subway line to get everywhere else.

Mike Canada

It is a beautiful place to stay, with great staff and wonderful food. Its location makes walking to the Art Institute, Millenium Park, food, and shopping very accessible. The pool and fitness facilities were very nice too. The brownie inspired cocktail was to die for as were the brownies. I love staying at the Palmer House when I visit Chicago!

Julie United States of America

The staff was great, unlike my 2 previous experiences at Hilton Hotels. The room size was exceptional and so were the closets and other storage options. I appreciated all of the huge fluffy white towels in the room and especially that they were also available in quantity at the pool. Also appreciated their advance communication about dropping off luggage in the morning (which was quick and fun) and the extra cleaning precautions they take due to covid. Great experience in a stunning 19th century building in the heart of the Loop.

Eileen United States of America
7.8
Good
859 reviews
  • What guests loved the most:
  • “great impressive historic building. Fantastic location, beautiful lobby.”
    Bas Bas Netherlands Netherlands
  • “Main lobby is beautiful. Great place to have drinks.”
    Brian Brian United States of America United States of America
  • “Location/ease to get from airport and museums/clean/very nice helpful staff”
    Bridget Bridget United States of America United States of America
  • “I liked the hotel, lobby, service staff and everything. Every time my wife and I visit Chicago, we always try to stay at the Palmer House. It just a beautiful historical building.”
    Hill Hill United States of America United States of America
  • “Its a beautiful and classy hotel. This is our second time staying there and everyone who works there is so friendly and accommodating . It’s in a great location.”
    Tina Tina United States of America United States of America
  • “Bed was very comfortable. Great fitness center. Staff in the lockwood lunch area very nice and very helpful.”
    Laurahere Laurahere United States of America United States of America
  • “Overall, the Polar House is a very nice place to stay. The staff was extremely friendly and helpful. The location is perfect for walking to shops and restaurant.”
    Ann Ann United States of America United States of America
  • “Beautiful historic building and hotel. Helpful and nice staff. Perfect central location for everything in downtown Chicago, and very close to the L trains and red subway line to get everywhere else.”
    Mike Mike Canada Canada
  • “It is a beautiful place to stay, with great staff and wonderful food. Its location makes walking to the Art Institute, Millenium Park, food, and shopping very accessible.”
    Julie Julie United States of America United States of America
  • “The staff was great, unlike my 2 previous experiences at Hilton Hotels. The room size was exceptional and so were the closets and other storage options.”
    Eileen Eileen United States of America United States of America

Categories:

  • Staff8.3
  • Facilities7.9
  • Cleanliness8.2
  • Comfort8.2
  • Value for money 7.2
  • Location9.3
  • Free WiFi 6.7
Low score for Chicago

Stay in the heart of Chicago – Excellent location – show map

Just 1 block away from Millennium Park and the Art Institute of Chicago, this historic downtown hotel is located in Chicago’s theater and financial district and offers on-site dining options, a modern business center and spa services.

A flat-screen HDTV, desk and arm chair are offered in every modern guest room at Palmer House Hilton. 24-hour housekeeping and room service are available.

Guests can work out at the on-site fitness center or visit the on-site spa.

Lockwood Restaurant features a rooftop garden and offers American cuisine for breakfast. Lockwood Express has breakfast, lunch and dinner options. Amid the historic lobby, guests can enjoy dinner & a crafted cocktail at the Lobby Bar

The Monroe Red Line subway station is a 1-minute walk away, providing easy access to Chicago’s top attractions. Navy Pier is 2 miles away from the hotel.

This is our guests' favorite part of Chicago, according to independent reviews.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

The Palmer House Hilton has been welcoming Booking.com guests since Aug 4, 2009
 Hotel chain/brand: Hilton Hotels & Resorts

Show me more

Most popular amenities

1 swimming pool
Parking
Free WiFi
Pet friendly
Family rooms
Bar

ATM: Need cash? This property has an ATM on site.

Property Highlights

Located in the heart of Chicago, this hotel has an excellent location score of 9.3

Breakfast Info

American

Saved to 5838 lists

Availability

Select dates to see this property's availability and prices

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4 reasons to choose The Palmer House Hilton

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

7.8
Good · 859 reviews
Read all reviews
Categories:
  • Staff8.3
  • Facilities7.9
  • Cleanliness8.2
  • Comfort8.2
  • Value for money 7.2
  • Location9.3
  • Free WiFi 6.7
Low score for Chicago

Select topics to read reviews:

See what guests loved the most:

  • Bas
    NetherlandsNetherlands
    “great impressive historic building. Fantastic location, beautiful lobby.”
  • Brian
    United States of AmericaUnited States of America
    “Main lobby is beautiful. Great place to have drinks.”
  • Bridget
    United States of AmericaUnited States of America
    “Location/ease to get from airport and museums/clean/very nice helpful staff”
  • Hill
    United States of AmericaUnited States of America
    “I liked the hotel, lobby, service staff and everything. Every time my wife and I visit Chicago, we always try to stay at the Palmer House. It just a beautiful historical building.”
  • Tina
    United States of AmericaUnited States of America
    “Its a beautiful and classy hotel. This is our second time staying there and everyone who works there is so friendly and accommodating . It’s in a great location. We enjoyed the bar every night before going out.”
  • Laurahere
    United States of AmericaUnited States of America
    “Bed was very comfortable. Great fitness center. Staff in the lockwood lunch area very nice and very helpful.”
  • A
    Ann
    United States of AmericaUnited States of America
    “Overall, the Polar House is a very nice place to stay. The staff was extremely friendly and helpful. The location is perfect for walking to shops and restaurant. It was easy to find a taxi if you needed to get a ride somewhere. Parking was literally...”
  • Mike
    CanadaCanada
    “Beautiful historic building and hotel. Helpful and nice staff. Perfect central location for everything in downtown Chicago, and very close to the L trains and red subway line to get everywhere else.”
  • Julie
    United States of AmericaUnited States of America
    “It is a beautiful place to stay, with great staff and wonderful food. Its location makes walking to the Art Institute, Millenium Park, food, and shopping very accessible. The pool and fitness facilities were very nice too. The brownie inspired...”
  • Eileen
    United States of AmericaUnited States of America
    “The staff was great, unlike my 2 previous experiences at Hilton Hotels. The room size was exceptional and so were the closets and other storage options. I appreciated all of the huge fluffy white towels in the room and especially that they were also...”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • No wifi on the entire property?
    We do have Wi-Fi. There is a fee for it.
    Answered on October 23, 2019
  • How old do you have to be to check in? Can a 17 year old check in?
    18 years old
    Answered on October 23, 2019
  • Is parking available
    There are two options for parking: Self-parking at 55 E Monroe directly across the street from the hotel for $52 per night Valet parking at the hotel ...
    Answered on December 30, 2019
  • Is there fridge n coffee pot in room?
    I am sorry, our rooms do not have in-room coffee makers.
    Answered on March 8, 2021
  • Can you be 18 and book a room here?
    Yes you may.
    Answered on April 19, 2021
  • Still looking?
Hotel area info *
Guests loved walking around the neighborhood!
Excellent location – show map
* All distances are measured in straight lines. Actual travel distances may vary.
4 Restaurants On Site

    Lockwood Restaurant

    Food: American

    Open for: Breakfast, Lunch, Dinner, Cocktail hour

    Menu: À la carte

    Potters Chicago Burger Bar

    Food: American

    Menu: À la carte

    Lockwood Express Grab & Go

    Food: American

    Open for: Breakfast, Dinner

    Menu: À la carte

    Lockwood Lobby Bar

    Food: American

    Open for: Lunch, Cocktail hour

    Menu: À la carte

Amenities of The Palmer House Hilton

Most popular amenities

1 swimming pool
Parking
Free WiFi
Pet friendly
Family rooms
Bar
Pets
Pets are allowed on request. Charges may apply.
Food & Drink
  • Bar
  • Restaurant
Internet
WiFi is available in public areas and is free of charge.
Parking
Public parking is available at a location nearby (reservation is not needed) and costs USD 52 per day.
  • Accessible parking
  • Electric vehicle charging station
  • Parking garage
Front Desk Services
  • Concierge
  • ATM on site
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Dry cleaning
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center
  • Meeting/Banquet facilities
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Air conditioning
  • Smoke-free property
  • Heating
  • Packed lunches
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Indoor swimming pool
Free! All pools are free of charge
  • Open all year
  • All ages welcome
  • Heated pool
Spa
  • Locker rooms
  • Fitness
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Chinese
Sustainability initiatives
This property has taken steps to provide more sustainable and eco-friendly travel

House rules The Palmer House Hilton takes special requests – add in the next step!

Check-in

3:00 PM - 11:00 PM

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed on request. Charges may apply.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card Discover JCB Diners Club American Express The Palmer House Hilton accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The property offers valet parking for USD 82 per day.

Please note the following about arrival times and check-out times:

• Early arrival fee of $25 for check-ins 08:00 – 12:00.
• Check-out is 11:00. Complimentary late check-out of 12:00 is subject to availability upon request.
• Late check-out fee of $25 plus tax up to 13:00.
• Late check-out fee of $50 plus tax up to 14:00.
• Late check-out fee of $75 plus tax up to 15:00.
• Late check-out fee of $100 plus tax up to 16:00.
• Late check-out fee of 1 night’s room/tax after 16:00.

Potters Chicago Burger Bar: Closed from Fri, Jul 29, 2022 until Wed, Aug 31, 2022

FAQs about The Palmer House Hilton

  • Guests staying at The Palmer House Hilton can enjoy a highly-rated breakfast during their stay (guest review score: 7.0).

    Breakfast option(s) include:

    • American

  • Room options at The Palmer House Hilton include:

    • Quad
    • Double
    • Suite

  • The prices at The Palmer House Hilton may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Check-in at The Palmer House Hilton is from 3:00 PM, and check-out is until 11:00 AM.

  • The Palmer House Hilton is 1,000 feet from the center of Chicago.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • The Palmer House Hilton has 4 restaurants:

    • Lockwood Lobby Bar
    • Lockwood Express Grab & Go
    • Potters Chicago Burger Bar
    • Lockwood Restaurant

  • Yes, The Palmer House Hilton is popular with guests booking family stays.

  • From the nearest airport, you can get to The Palmer House Hilton by:

    • Subway/Metro 35min

  • Yes, there's a hot tub. You can find out more about this and the other facilities at The Palmer House Hilton on this page.

  • The Palmer House Hilton offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Locker rooms
    • Fitness
    • Swimming pool