Excellent location, friendly staff and fabulous facilities. The roof top bat overlooking the Empire State is spectacular!

Bullwinkle76, United Kingdom

I travelled with my elderly mother and found the location to be just perfect. We were able to walk to a few tourist locations with ease, with a bonus of having a hop on hop off stop nearby (36th West). The staff were exceptionally friendly and helpful, nothing seemed to be too much trouble. Rooms well equipped and comfortable along with a wi-fi that consistently works. The cost I thought was very reasonable considering what you could expect to pay within NYC accompanied with a ,Birdseye view of the Empire State Building'. As a female travelling with my elderly mother it was comforting to know consideration had been given to your safety with added security-excellent. Overall this hotel was an excellent find the best I've stayed In out of previous visits to NYC and I would definitely stay there again and would recommend this hotel to a NYC visitor.😀😀😀 Thank you!!!!!

Lynne, United Kingdom

Size of room, air conditioning, friendly staff, good location, and the pillows were great!

John, United States of America

Perfect location, friendly & helpful staff, spotlessly clean. Great little rooftop bar with views of the Empire State Building.

Cynthia, Australia

Very clean and confortable. Able to walk right down the street to Times Square!!

Deborah, United States of America

Only meal I had was on my first night in the Bistro. Great recommendations from staff and super attentive especially as I was eating on my own. In general all staff I interacted with could not have been more helpful, especially the lady concierge (I do apologise I can't remember her name) but, she is relentless in helping you especially as I had a problem with my booked pick up. The customer care number I had went voicemail and she spent 25 mins on the phone sorting it out for me. She is a diamond!! If I return to New York I will certainly stay here again!

Emer, United Kingdom

Location excellent for walking to some of New York's favorite spots. Staff first class. Professional, personable, and responsive. Even without hesitation, looking for and finding a pair of lost glasses. Rooms immaculate and comfortable. Rooftop bar an added perk. This was our second stay and without doubt there will be a third.

Dombroski, United States of America

Poor breakfast Expensive rates for what they offer

Marcos, Italy

Location and restaurant were good.Restaurant now closed.

Nixling, United Kingdom

What a bargain! I never thought I'd be able to afford a trip to NYC, but with the vacation club deal, it was possible. We added on another night, so spent 4 nights there ($499 for the first 3 and then $170 for the 4th night) Everyone was very helpful. They even helped us navigate our way from the Newark airport to them by train. It is in Midtown, on a not very busy street. We loved walking to Bryant park, time square, the subway, etc. We really liked the location. The rooms are what I expected from the pictures and reviews. They are going to start remodeling soon, but we didn't mind the decor. The room is small. It is definitely the smallest hotel room we have ever stayed in, but how much space does one really need to sleep? If your idea of a vacation is hanging out in the room all day, this place isn't for you. The downstairs restaurant looked inviting. The lobby is small, but nice; serving complimentary coffee and cucumber water.

Amanda, United States of America