Hotel The Willows Hotel

555 West Surf, Lakeview, Chicago, IL 60657 , United States of America – Excellent location – show map

Excellent location – rated 9.2/10! (score from 583 reviews)

Real guests • Real stays • Real opinions

8.3
Very Good
584 reviews

This is an older, quaint hotel in the heart of the north side/Lincoln Park area. Very close to shopping (even a small Walmart!) and several great restaurants. Parking can be a challenge, but if you use the city parking app, and use street parking, you can save a few bucks. The staff was very accommodating and I’d certainly recommend to others, and would certainly stay with them again!

Robert United States of America

Heard winchimes all night from a property across the alley

Jeff United States of America

Because of Booking.com I got a room upgrade which was really great!

Wendy United States of America

Decor was charming in the lobby. I loved having the feeling that I was on vacation in England. Quirky and fun. Staff was very friendly and extremely helpful. As an alcoholic in recovery, when I asked that the booze be removed from my room, housekeeping was there in two minutes to get that done. I really appreciated that. That prompt attention to my specific needs was So helpful in allowing me to relax without that trigger. They all Went out of their way to meet my needs immediately. The room was very, very quiet. It was Very convenient that I could book that afternoon. I would stay here again. Coffee hot and excellent. Soaps, shampoos and conditioner were superb. Very clean. I loved the "virtual tour" option where you get to see the 360% views in advance, but didn't get in when I first logged on to the booking.com website. Travelers may have to dig for that feature, but it's well worth the search.

Michael United States of America

the atmosphere and the interior are very authentic and it's 100years old building so it helped us to feel the city of Chicago more. the staff at reception are amazing!!! very friendly and helpful!!! Thank you

Ilya United Arab Emirates

The location is super nice and everything you possibly need is nearby. The hotel is cozy with a great atmosphere.

Diana Canada

The comfort and the ambiance . The feeling of not really staying in a hotel more of like a b&b place. Love coziness. No breakfast served atm.

Darlene United States of America

No breakfast due to Covid. Location was handy to restaurants and bus stops. Room size was nice. Room was cleaned well, housekeeping did a good job. In room snacks, although we did not utilize, were very affordable.

Nmgolftraveller United States of America

Clean and quiet hotel with a historic feel to it.

Kyle United States of America

it was so quaint and lovely. reminded me of a English villa in the country

Cathy United States of America
8.3
Very Good
584 reviews
  • What guests loved the most:
  • “This is an older, quaint hotel in the heart of the north side/Lincoln Park area. Very close to shopping (even a small Walmart!) and several great restaurants.”
    Robert Robert United States of America United States of America
  • “Heard winchimes all night from a property across the alley”
    Jeff Jeff United States of America United States of America
  • “Because of Booking.com I got a room upgrade which was really great!”
    Wendy Wendy United States of America United States of America
  • “Decor was charming in the lobby. I loved having the feeling that I was on vacation in England. Quirky and fun. Staff was very friendly and extremely helpful.”
    Michael Michael United States of America United States of America
  • “the atmosphere and the interior are very authentic and it's 100years old building so it helped us to feel the city of Chicago more. the staff at reception are amazing!!!”
    Ilya Ilya United Arab Emirates United Arab Emirates
  • “The location is super nice and everything you possibly need is nearby. The hotel is cozy with a great atmosphere.”
    Diana Diana Canada Canada
  • “The comfort and the ambiance . The feeling of not really staying in a hotel more of like a b&b place. Love coziness. No breakfast served atm.”
    Darlene Darlene United States of America United States of America
  • “No breakfast due to Covid. Location was handy to restaurants and bus stops. Room size was nice. Room was cleaned well, housekeeping did a good job.”
    Nmgolftraveller Nmgolftraveller United States of America United States of America
  • “Clean and quiet hotel with a historic feel to it.”
    Kyle Kyle United States of America United States of America
  • “it was so quaint and lovely. reminded me of a English villa in the country”
    Cathy Cathy United States of America United States of America

Categories:

  • Staff9.0
  • Facilities7.9
  • Cleanliness8.7
  • Comfort8.5
  • Value for money8.1
  • Location9.2
  • Free WiFi8.8

You're eligible for a Genius discount at The Willows Hotel! To save at this property, all you have to do is sign in.

The Willows Hotel is nestled on a tree-lined street in Chicago's prestigious Lakeview and Lincoln Park neighborhoods.

Free daily breakfast, 24-hour coffee & tea service, free WiFi, and cozy guest rooms featuring modern amenities are included with every stay at the Willows Hotel.

With nearby access to public transport systems, guests at the Willows can easily explore popular city center attractions, including the Steppenwolf Theater and Wrigley Field. The Lincoln Park Zoo along with the scenic Lake Michigan coastline is also only minutes away.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

The Willows Hotel has been welcoming Booking.com guests since Aug 7, 2009

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Most popular amenities

Parking
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Daily housekeeping

Property Highlights

Top Location: Highly rated by recent guests (9.2)

Saved to 2261 lists

Availability

When would you like to stay at The Willows Hotel?

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Max adults: 2
Small Queen
  • 1 queen bed
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4 reasons to choose The Willows Hotel

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.3
Very Good · 584 reviews
Read all reviews
Categories:
  • Staff9.0
  • Facilities7.9
  • Cleanliness8.7
  • Comfort8.5
  • Value for money8.1
  • Location9.2
  • Free WiFi8.8

Select topics to read reviews:

See what guests loved the most:

  • Robert United States of America

    “This is an older, quaint hotel in the heart of the north side/Lincoln Park area. Very close to shopping (even a small Walmart!) and several great restaurants. Parking can be a challenge, but if you use the city parking app, and use street parking, you can save a few bucks. The staff was very accommodating and I’d certainly recommend to others, and would certainly stay with them again!”

  • Jeff United States of America

    “Heard winchimes all night from a property across the alley”

  • Wendy United States of America

    “Because of Booking.com I got a room upgrade which was really great!”

  • Michael United States of America

    “Decor was charming in the lobby. I loved having the feeling that I was on vacation in England. Quirky and fun. Staff was very friendly and extremely helpful. As an alcoholic in recovery, when I asked that the booze be removed from my room, housekeeping was there in two minutes to get that done. I really appreciated that. That prompt attention to my specific needs was So helpful in allowing me to relax without that trigger. They all Went out of their way to meet my needs immediately. The room was very, very quiet. It was Very convenient that I could book that afternoon. I would stay here again. Coffee hot and excellent. Soaps, shampoos and conditioner were superb. Very clean. I loved the "virtual tour" option where you get to see the 360% views in advance, but didn't get in when I first logged on to the booking.com website. Travelers may have to dig for that feature, but it's well worth the search.”

  • Ilya United Arab Emirates

    “the atmosphere and the interior are very authentic and it's 100years old building so it helped us to feel the city of Chicago more. the staff at reception are amazing!!! very friendly and helpful!!! Thank you ”

  • Diana Canada

    “The location is super nice and everything you possibly need is nearby. The hotel is cozy with a great atmosphere. ”

  • Darlene United States of America

    “The comfort and the ambiance . The feeling of not really staying in a hotel more of like a b&b place. Love coziness. No breakfast served atm.”

  • Nmgolftraveller United States of America

    “No breakfast due to Covid. Location was handy to restaurants and bus stops. Room size was nice. Room was cleaned well, housekeeping did a good job. In room snacks, although we did not utilize, were very affordable.”

  • Kyle United States of America

    “Clean and quiet hotel with a historic feel to it. ”

  • Cathy United States of America

    “it was so quaint and lovely. reminded me of a English villa in the country ”

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About The Willows Hotel

Welcoming Booking.com guests since Aug 7, 2009

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • How old do I have to be to check in ???

    Guests have to be at least 18 and older to check in.

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    Asked about: Executive King Room • Answered on August 18, 2020
  • Can an 19 year book the place?

    Yes, we would need to remove all mini bar items that offer alcohol upon arrival.

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    Asked about: Executive King Room • Answered on October 24, 2020
  • How may I secure a second bathrobe? In as 2X for female?

    All of our Bathrobes are one size!

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    Asked about: Standard Queen Room • Answered on December 30, 2020
  • What exactly is the parking situation here? It says a public parking is possible near by for $25 a day. Is that a 24 hour parking with free in and out, or every time the car goes in and out, it pays $25?

    Lincoln Park Plaza is the name of the parking lot, for 24 hours it is $21 They charge you for however many hours you leave your car in there. For example if you were to leave your car parked there for an hour, it would be $4 and for 2 hours it is $7

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    Answered on May 10, 2021
  • Do you have smoking rooms?

    Unfortunately we do not have any smoking rooms at this hotel, we do apologize.

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    Asked about: Deluxe Queen Room with Two Queen Beds • Answered on March 21, 2021
  • Is there a deposit? How much is it?

    $100 dls deposit

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    Answered on August 19, 2021
  • Is parking include in the price of the room?

    Unfortunately no but there are 2 public parking lots you could park at. Both lots are less than a minute walk to the hotel. 24Hrs = $23 Name of the parking lots are -The Broadway at Surf (2848 N. Broadway) -Lincoln Park Plaza (600 W Diversey Pkwy)

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    Answered on August 2, 2021
  • How old do you have to be to check in?

    18 and older

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    Asked about: Small Queen • Answered on February 20, 2020
  • How far is the parking place from hotel?

    The street we are located on is a permit free zone so if you find any parking you are allowed to park. If not there is a local parking lot called "Lincoln Park Plaza" & it is approximately a 60 second walk from the hotel. 24hrs = $21

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    Answered on April 22, 2021
  • Is parking free?

    No, there is street parking for free if you find avaialbility. There is also a garage for $25 per night

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    Answered on January 18, 2022
  • Is there parking?

    not available tru the hotel but there is a parfing garage near called Broadway and Surf Self Parking Garage, free street parking and paid by time street parking.

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    Answered on October 4, 2021
  • do you have car park?

    There is a public garage located 1/2 block from the hotel. $23 per night

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    Answered on July 14, 2021
  • Hi, Is the fitness center available these days? Thanks

    Yes! We offer the fitness center that is called "Fitness 19" all you have to do is show them your keycard & let them know you're a guest at the Willows Hotel & you're allowed entry. Hours may vary due to the holidays. Address: 2834 N Broadway, 60657

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    Answered on December 22, 2021
  • Hi do you have a parking in the hotel

    There is a a public garage called Lincoln Park Plaza located around the corner from the hotel. $23 per night

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    Answered on May 9, 2021
  • hi there, how much is the incidental fee here?

    $100 for the total stay. If it is cash, you will receive it back upon check out. If it is through a credit/debit card, it'll take anywhere between 5-7 days after check out to go back into your bank account.

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    Answered on April 22, 2021
  • How may I secure a second bathrobe? One for myself, and one for my guest- a male?

    Contact the front desk with your request.

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    Answered on December 31, 2020
  • How much is parking for a truck

    Between $21-25 per night.

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    Answered on January 2, 2020
  • We are two grandparents taking 5 grandchildren. Do you have a joining rooms? Looking at two delux queen rooms. For Dec 26 thru Dec 27

    We don't offer rooms that are attached to each other that have a door for both. The best we can do is put both rooms on the same floor and across the hall from each other.

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    Answered on December 1, 2021
  • are there any ajoing rooms

    Unfortunately there is no adjoining rooms

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    Answered on May 12, 2021
  • How do u guys set up honeymoon request

    Please contact the hotel directly and speak to Juan M. Thank you,

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    Answered on June 19, 2020
Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Briar Street Theatre
    0.4 miles
  • Peggy Notebaert Nature Museum
    0.7 miles
  • Lincoln Park Conservatory
    0.8 miles
  • DePaul University - Lincoln Park Campus
    0.9 miles
  • Wrigley Field
    1.1 miles
  • Lincoln Park Zoo
    1.2 miles
  • Music Box Theatre
    1.5 miles
  • Steppenwolf Theatre Company
    1.5 miles
  • Steppenwolf Theatre
    1.6 miles
  • Second City
    1.6 miles
Top attractions
  • Navy Pier
    3.6 miles
  • Millennium Station
    3.6 miles
  • Millennium Park
    3.7 miles
  • Willis Tower
    3.8 miles
  • Union Station
    3.8 miles
  • Art Institute of Chicago
    3.9 miles
  • Chicago Board of Trade Building
    3.9 miles
  • DePaul University
    3.9 miles
  • Loyola University Chicago
    4.7 miles
  • Guaranteed Rate Field
    7.1 miles
Closest Airports
  • Midway International Airport
    11.3 miles
  • Chicago O'Hare International Airport
    13.7 miles
How to get to The Willows Hotel from Midway International Airport
    Car
    Parking available
* All distances are measured in straight lines. Actual travel distances may vary.
Are you missing any information about this area?
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Amenities of The Willows Hotel

Most popular amenities

Parking
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Daily housekeeping
Activities
  • Movie nights Off-site Additional charge
  • Stand-up comedy Off-site Additional charge
  • Bar crawls Additional charge
  • Golf course (within 2 miles) Additional charge
Food & Drink
  • Chocolate/Cookies
  • Fruit
  • Bottle of water Additional charge
  • Wine/Champagne Additional charge
  • Snack bar
Internet
WiFi is available in the hotel rooms and is free of charge.
Parking
Public parking is available at a location nearby (reservation is not needed) and costs USD 25 per day.
  • Parking garage
Services
  • Daily housekeeping
  • Concierge
  • Baggage storage
  • Fax/Photocopying
  • Dry cleaning Additional charge
  • Laundry Additional charge
  • 24-hour front desk
Safety & security
  • Safe
General
  • Air conditioning
  • Smoke-free property
  • Heating
  • Elevator
  • Non-smoking rooms
Health & Wellness Facilities
  • Fitness
  • Fitness center
Languages Spoken
  • English
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Sustainability initiatives

This property has taken steps to provide more sustainable and eco-friendly travel

House rules
The Willows Hotel takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 6 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Mastercard Visa Discover JCB Diners Club American Express The Willows Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please be advised that charges are applicable for early arrivals. Please contact the hotel directly for more details.

Please note parking fees vary depending on vehicle size. Please contact the property directly for more detail.

Please note that for reservations of 5 rooms or more different policies apply:
-50% of the total amount will be charged by the property after the reservation is made.
-If the reservation is canceled up to 14 days before the arrival date no fees will apply but if canceled later or in case of no show, the total amount will be charged.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about The Willows Hotel

  • Room options at The Willows Hotel include:

    • Double

  • From the nearest airport, you can get to The Willows Hotel by:

    • Car 40min

  • Check-in at The Willows Hotel is from 3:00 PM, and check-out is until 11:00 AM.

  • The nearest beach is 2,300 feet from The Willows Hotel.

  • The Willows Hotel is 3.7 miles from the center of Chicago.

  • The following parking options are available to guests staying at The Willows Hotel (subject to availability):

    • Parking
    • Parking garage

  • The prices at The Willows Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • The Willows Hotel offers the following activities/services (charges may apply):

    • Fitness center
    • Golf course (within 2 miles)
    • Movie nights
    • Bar crawls
    • Fitness
    • Stand-up comedy