Hotel Hotel Zetta San Francisco, a Viceroy Urban Retreat

55 5th Street, Union Square, San Francisco, CA 94103, United States of America – Excellent location – show map – Subway Access

Excellent location – rated 9.0/10! (score from 324 reviews)

Real guests • Real stays • Real opinions

8.6
Excellent
324 reviews

room was comfortable and quiet eventhough it was in downtown san F

Nadar United States of America

Excellent location, clean and comfortable room, friendly and helpful staff.

Gina United States of America

Within walking distance to Union Square and other nice area. Hotel was in a decent area but at first did not know since we drove thru tenderloin district

Hobby_traveler United States of America

It had a great playroom which is a fun day to wind down from the city. Small gym with everything you need and the electric by to explore city was great

Mary United States of America

The contactless protocol for check in, as well as other procedures, is quite savvy. Everything can be done via mobile device. Just loved the bath products!!

Lauren United States of America

Joseph was amazing. He went above and beyond to accommodate and provided great customer service.

Torres United States of America

The bathroom was clean , room was clean , good wifi , excellent staff

A United States of America

Someone tossed tacks into the road near the parking garage and the valet unknowingly drove over them. Each tire was covered. The hotel instantly called a tire service company to remove them and check our tires. Then they comped us the night for parking.

Aceves United States of America

The bed was very comfortable & the room was very clean. Customer service was great.

Barbara United States of America

It was decorated beautifully. A bit quirky and fun! Also, the staff was lovely and very helpful. I will definitely be back for a future visit.

Kelly United States of America
8.6
Excellent
324 reviews
  • What guests loved the most:
  • “room was comfortable and quiet eventhough it was in downtown san F”
    Nadar Nadar United States of America United States of America
  • “Excellent location, clean and comfortable room, friendly and helpful staff.”
    Gina Gina United States of America United States of America
  • “Within walking distance to Union Square and other nice area. Hotel was in a decent area but at first did not know since we drove thru tenderloin district”
    Hobby_traveler Hobby_traveler United States of America United States of America
  • “It had a great playroom which is a fun day to wind down from the city. Small gym with everything you need and the electric by to explore city was great”
    Mary Mary United States of America United States of America
  • “The contactless protocol for check in, as well as other procedures, is quite savvy. Everything can be done via mobile device. Just loved the bath products!!”
    Lauren Lauren United States of America United States of America
  • “Joseph was amazing. He went above and beyond to accommodate and provided great customer service.”
    Torres Torres United States of America United States of America
  • “The bathroom was clean , room was clean , good wifi , excellent staff”
    A A United States of America United States of America
  • “Someone tossed tacks into the road near the parking garage and the valet unknowingly drove over them. Each tire was covered.”
    Aceves Aceves United States of America United States of America
  • “The bed was very comfortable & the room was very clean. Customer service was great.”
    Barbara Barbara United States of America United States of America
  • “It was decorated beautifully. A bit quirky and fun! Also, the staff was lovely and very helpful. I will definitely be back for a future visit.”
    Kelly Kelly United States of America United States of America

Categories:

  • Staff9.0
  • Facilities 8.8
  • Cleanliness9.0
  • Comfort8.8
  • Value for money7.8
  • Location9.0
  • Free WiFi 9.1
High score for San Francisco

Stay in the heart of San Francisco – Excellent location – show map

Across the street from Westfield Shopping Center, this Central San Francisco hotel offers rooms with a 46-inch flat-screen smart TV. Food options are offered in the full-service bar and lounge area.

Free WiFi, an iPod docking station, a portable wireless Bluetooth speaker, and double-panned windows for quiet and privacy are included in all guest rooms at Hotel Zetta San Francisco, a Viceroy Urban Retreat. A seating area, work desk, and an Illy espresso coffee machine are included. A tiled walk-in shower, bathrobes and premium toiletries are provided.

The Cavalier Restaurant, a UK-Style brasserie, is located on site. A full-service bar and lounge are also available.

A state-of-the-art fitness center is offered for guest use at the Hotel Zetta San Francisco, a Viceroy Urban Retreat. A concierge, in-room spa options, and laundry services are featured for guest convenience. A games room is also featured on site.

San Francisco's vibrant Union Square and the Moscone Center are both within 10 minutes’ walk away from this hotel.

This is our guests' favorite part of San Francisco, according to independent reviews.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

Hotel Zetta San Francisco, a Viceroy Urban Retreat has been welcoming Booking.com guests since Dec 21, 2012

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Most popular amenities

Parking
Free WiFi
Family rooms
Pet friendly
Non-smoking rooms
Fitness center
Bar

ATM: Need cash? This property has an ATM on site.

Property Highlights

Located in the heart of San Francisco, this hotel has an excellent location score of 9.0

Parking available at the hotel

Saved to 5586 lists

Availability

When would you like to stay at Hotel Zetta San Francisco, a Viceroy Urban Retreat?

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King Room
  • 1 king bed
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4 reasons to choose Hotel Zetta San Francisco, a Viceroy Urban Retreat

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.6
Excellent · 324 reviews
Read all reviews
Categories:
  • Staff9.0
  • Facilities 8.8
  • Cleanliness9.0
  • Comfort8.8
  • Value for money7.8
  • Location9.0
  • Free WiFi 9.1
High score for San Francisco

Select topics to read reviews:

See what guests loved the most:

  • Nadar United States of America

    “room was comfortable and quiet eventhough it was in downtown san F”

  • Gina United States of America

    “Excellent location, clean and comfortable room, friendly and helpful staff.”

  • Hobby_traveler United States of America

    “Within walking distance to Union Square and other nice area. Hotel was in a decent area but at first did not know since we drove thru tenderloin district ”

  • Mary United States of America

    “It had a great playroom which is a fun day to wind down from the city. Small gym with everything you need and the electric by to explore city was great ”

  • Lauren United States of America

    “The contactless protocol for check in, as well as other procedures, is quite savvy. Everything can be done via mobile device. Just loved the bath products!!”

  • Torres United States of America

    “Joseph was amazing. He went above and beyond to accommodate and provided great customer service.”

  • A United States of America

    “The bathroom was clean , room was clean , good wifi , excellent staff ”

  • Aceves United States of America

    “Someone tossed tacks into the road near the parking garage and the valet unknowingly drove over them. Each tire was covered. The hotel instantly called a tire service company to remove them and check our tires. Then they comped us the night for parking. ”

  • Barbara United States of America

    “The bed was very comfortable & the room was very clean. Customer service was great. ”

  • Kelly United States of America

    “It was decorated beautifully. A bit quirky and fun! Also, the staff was lovely and very helpful. I will definitely be back for a future visit.”

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About Hotel Zetta San Francisco, a Viceroy Urban Retreat

Welcoming Booking.com guests since Dec 21, 2012

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • What's the cost of parking?

    Good morning, valet parking is $55. The parking lot is a secured parking lot and is closed between 11pm and 7am.

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    Answered on March 29, 2021
  • Hi! I plan to stay this week for 3 days, how is the parking ? What is the fee ?

    Good morning our valet parking is $55 per night. The parking lot is a secured parking lot and it locked between 11pm and 3pm.

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    Answered on March 29, 2021
  • What is the pet fee?

    OUr Pet Fee is a one-time fee of $75 for your entire stay.

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    Answered on August 27, 2021
  • How much is breakfast? We already have booking and have stayed before several years back?

    We do offer coffee, tea & some pastries every morning tcomplementary to all our guest.

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    Answered on January 11, 2022
  • Is there Parking or Valet Parkig

    Yes we do have valet parking and it is available 24hrs a day.

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    Answered on April 17, 2020
  • Is parking guaranteed or a first come, first serve basis?

    Parking through us is with valet. It is available for all guests. The price is $62.70 and it includes in and out privileges between the hours of 7am and 11pm. After 11pm, you will not have access to your car until 7am the next day. I hope this helps!

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    Answered on August 27, 2021
  • How much is your deposit??

    The deposit will depend on your reservation. Some reservations are pre-paid non-refundable and some have a 24 hour cancelation fee.

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    Answered on March 29, 2021
  • If I booked the double with 2 queen beds. Could I bring an air mattress for my son instead of having to book 2 rooms for a family of 5?

    Unfortunately due to fire hazard we can't permit having extra bed on this rooms.

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    Answered on January 11, 2022
  • Dear Sir, for our booking, may i know if breakfast include? do your hotel have free shuttl bus or service to pick up at airport? in the booking, it includes, - Access to a Go Pro. do we get G o Pro. after checking? - Access to a Laptop does the room have laptop? best wishes, lisa li

    Hi Lisa, Breakfast is not included but we do have coffee and pastries complimentary in the lobby from 7-10am each day. The items from the borrow are on a first come first served basis and there for you to use. Mark.

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    Answered on October 10, 2020
  • Booking.com is offering an upgrade from your superior king to the deluxe king, with “spa tub” but there’s no spa tub? What is the upgrade?

    Unfortunately our property doesn't have SPA Tub in all our rooms its all walk up showers. the upgrade from Superior King to Deluxe King is the room is bigger than the Superior King and has more natural light.

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    Asked about: Deluxe King Room • Answered on January 11, 2022
  • Which types of rooms are pet friendly?

    While all of our rooms are pet-friendly, we do have certain rooms that we block off wherein pets will not travel or stay. This is to ensure our guests with allergies and sensitivities can rest easy!

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    Answered on August 27, 2021
  • How much is parking for hotel guests per night? Are there in and out privileges? Is there a self-parking option?

    Parking is $62.70 per night with taxes. There are in-and-out privileges each day between the hours of 7am and 11pm. After 11 pm, the lot will be closed and you will not have access to your vehicle until 7am the following day.

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    Answered on August 27, 2021
  • Hello, does this room have a spa tub in room? Are pets allowed?

    We do not have a spa. All rooms come with a shower, and no bath tub. We do allow pets and we apply a one-time standard pet fee of $75 to your entire stay.

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    Asked about: Deluxe King Room • Answered on August 27, 2021
  • What is your destination fee? Are taxes and service charge included in the daily rates listed on booking.com?

    We have a guest amenity fee that is $29 plus tax per night per room. This guest amenity fee is not included in the daily rates listed on booking.com.

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    Answered on November 3, 2021
Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Westfield San Francisco Center
    0 miles
  • San Francisco Cable Car
    0.1 miles
  • Monarch
    0.2 miles
  • Metreon
    0.2 miles
  • Golden Gate Theater
    0.2 miles
  • St. Patrick's Catholic Church
    0.2 miles
  • Children's Creativity Museum
    0.3 miles
  • Contemporary Jewish Museum
    0.3 miles
  • American Conservatory Theater
    0.3 miles
Top attractions
  • Union Square
    0.3 miles
  • San Francisco City Hall
    0.7 miles
  • Oracle Park
    1 miles
  • Coit Tower
    1.3 miles
  • Anchor Brewing Company
    1.4 miles
  • Lombard Street
    1.4 miles
  • Ghirardelli Square
    1.7 miles
  • Pier 39
    1.8 miles
  • Alcatraz
    3.1 miles
  • Golden Gate Bridge
    4.3 miles
Beaches in the Neighborhood
  • Crissy Field East Beach
    2.8 miles
  • Crissy Field Beach
    3 miles
  • Marshall Beach
    4.2 miles
  • Baker Beach
    4.2 miles
  • China Beach
    4.6 miles
Public transit
  • Subway Powell St. Station - BART
    0.1 miles
Closest Airports
  • Oakland International Airport
    11 miles
  • San Francisco International Airport
    11.6 miles
  • Mineta San Jose International Airport
    39.1 miles
How to get to Hotel Zetta San Francisco, a Viceroy Urban Retreat from San Francisco International Airport
    Car
    Parking available
* All distances are measured in straight lines. Actual travel distances may vary.
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2 Restaurants On Site

    S&R Lounge at Hotel Zetta

    Food: American

    Menu: À la carte

    The Cavalier

    Food: British

    Open for: Breakfast, Brunch, Lunch, Dinner

Amenities of Hotel Zetta San Francisco, a Viceroy Urban Retreat

Most popular amenities

Parking
Free WiFi
Family rooms
Pet friendly
Non-smoking rooms
Fitness center
Bar
Pets
Pets are allowed on request. Charges may apply.
Activities
  • Ping-pong
  • Pool table
  • Game room
Food & Drink
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is available on site (reservation is not needed) and costs USD 62 per day.
Front Desk Services
  • Concierge
  • ATM on site
  • Baggage storage
  • 24-hour front desk
Cleaning Services
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Safe
General
  • Shared lounge/TV area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Health & Wellness Facilities
  • Massage Additional charge
  • Fitness center
Languages Spoken
  • English
  • Spanish
  • French
  • Chinese
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House rules
Hotel Zetta San Francisco, a Viceroy Urban Retreat takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib by request
Free
Extra bed by request
$25 per child, per night
3+ years
Extra bed by request
$25 per person, per night

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed on request. Charges may apply.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Hotel Zetta San Francisco, a Viceroy Urban Retreat accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note: When booking more than 5 rooms, this will be considered a group booking and a 7-day cancellation will be applied. If booking groups of 10 or more these need to be contracted directly through the hotel.

The Destination Fee includes:

- $10 mini-bar credit
- In-room bottled water (2 per day)
- Story E-Bikes
- VR headsets and access to the virtual reality room
- Access to a Wii
- Access to a Go Pro
- Access to a Laptop
- In-room coffee
- In-room connectivity for an unlimited number of devices
- Local and toll free phone calls
- 24-hour gym access

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Hotel Zetta San Francisco, a Viceroy Urban Retreat

  • Room options at Hotel Zetta San Francisco, a Viceroy Urban Retreat include:

    • Double
    • Quad

  • The prices at Hotel Zetta San Francisco, a Viceroy Urban Retreat may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • From the nearest airport, you can get to Hotel Zetta San Francisco, a Viceroy Urban Retreat by:

    • Car 35min

  • Hotel Zetta San Francisco, a Viceroy Urban Retreat offers the following activities/services (charges may apply):

    • Fitness center
    • Massage
    • Pool table
    • Game room
    • Ping-pong

  • Yes, Hotel Zetta San Francisco, a Viceroy Urban Retreat is popular with guests booking family stays.

  • The following parking options are available to guests staying at Hotel Zetta San Francisco, a Viceroy Urban Retreat (subject to availability):

    • Parking on site
    • Parking

  • Check-in at Hotel Zetta San Francisco, a Viceroy Urban Retreat is from 3:00 PM, and check-out is until 12:00 PM.

  • Hotel Zetta San Francisco, a Viceroy Urban Retreat is 1,650 feet from the center of San Francisco.

  • Hotel Zetta San Francisco, a Viceroy Urban Retreat has 2 restaurants:

    • S&R Lounge at Hotel Zetta
    • The Cavalier