“We were transferred to the L Heritage Diamond by the hotel apparently due to construction at the L Heritage. Regardless it was a very nice hotel in a better location so we were thankful. Manager James provided excellent assistance and guidance on what to see and do. He was always pleasant, friendly and helpful. Breakfast was very good and the staff kept the room in excellent shape. ” Read more

“"Warm welcome by the reception with a timely welcome drink. Staff can communicate well in English. Well furnished room, stylish while being cozy. Breakfast was delightful, with food cooked on order and from buffet bar. Excellent location. Value for money, and exceptional at this level."” Read more

“When we arrived, we were also warmly welcomed by the receptionist.The room was spacious and we were given a welcome card and a fruit bowl!Breakfast at the hotel was one of the highlights of our stay,the hotel staff were so kind and gracious. They even remembered my birthday and surprised me with a cake, We will be coming back!” Read more

“Nestles within the old quarter of Hanoi,the Hanoi Lheritage Hotel is indeed centrally located near all Hanoi attractions. Steps away from Hoan Kiem lake.very reasonable price for this location, hotel features and breakfast buffet.Staff was very helpful with airport transfer booking, restaurant recommendation, local attraction direction and always greet us with smiles on their faces.Thank you!” Read more

“I had originally booked 3 nights and decided to extend my stay for a few more nights, a total of 9 days; it’s not as luxurious as the other hotels I’ve tried in the old quarter area but the price is definitely worth it. The hotel manager, I think his name is Dustin, tried to arrange everything smoothly from check-in. He was willing to show me places and suggest activities I could do. All the other reception and kitchen staff were polite and friendly. They also rang me up to ask me if I wanted to have breakfast. +Plenty of places to eat, cafes, ATMs, spas, and shops right outside and around the hotel +They can arrange tour services even outside Hanoi +Room service for meals -Gym is quite old but is still functional -Laundry service is priced per piece of clothing, but there are other laundry services outside the hotel” Read more

“Helpful staff, pleasant room, enjoyed the hospitality tray”

“From the airport pickup and greeting to the moment of farewell, all the staffs presented great services to our family. Even before I and my parents expect some kind of service, they were always there to make us delighted. Besides the service, room/location/food at a restaurant/nearby attractions - everything was truly impressive. With you all the best and hope we can go and meet again with L'Heritage Hanoi” Read more

“This hotel was my favourite in Vietnam. I would recommend the L'Heritage Hanoi brand for all stays in Vietnam where possible. Great location and staff were friendly and helpful. I would definitely stay here again.”

“It doesn't get much better than Hanoi L'Heritage Hotel in terms of staff service and friendliness. They made sure all of our needs were met, and they even helped us with our trip to Ha Long Bay. The rooms were beautiful, they upgraded us from superior double to a junior executive suite. Perfect!” Read more

“Everything in the hotel was modern, and all standard amenities like shampoo, coffee, tea, and body soap were provided and refilled daily. The hotel was close to good restaurants, an ingredient street, a silk street, a coffee street, and many other parts of Hanoi. A lot of the time, it wasn't that busy, which was nice. I'd recommend it to anyone from couples to families.” Read more