Serenity Diamond Hotel
1 Cua Dong Street, Hoan Kiem, Hanoi, Vietnam – Excellent location – show map
Excellent location – rated 9.1/10! (score from 604 reviews)
Real guests • Real stays • Real opinions
How guest reviews work
Each review score is between 1 and 10. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Guests submit their subscores and their overall scores independently – there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
There was a problem loading the reviews.
You're eligible for a Genius discount at Serenity Diamond Hotel! To save at this property, all you have to do is sign in.Serenity Diamond Hotel is located in Hanoi's Old Quarter, a 5-minute walk to Hoan Kiem Lake and Dong Xuan Market. Rooms are equipped with computers and free WiFi.
The air-conditioned rooms come with a satellite TV, mini-bar and coffee/tea maker. A hairdryer and hot shower facilities are provided.
The hotel features a tour desk, currency exchange and car rentals. The hotel's restaurant serves Western and Vietnamese specialties.
Serenity Diamond Hotel is a 30-minute drive from Noibai International Airport. The hotel is a 10-minute drive from Hanoi Railway Station.
This is our guests' favorite part of Hanoi, according to independent reviews.
Couples in particular like the location – they rated it 9.0 for a two-person trip.Serenity Diamond Hotel has been welcoming Booking.com guests since Jul 22, 2010
Select dates to see this property's availability and prices
- Is this hotel have lift?Yes , we have .Answered on 7 October 2019
- Hi do you provide a laundry service?We have laundry service.Answered on 3 February 2020
- Hi, do you have a luggage room ,where we can keep are bag's when we leave for Ha long bay for a night, and of course we will be staying for the next 2..Of course you can leave your luggages in our hotel when you go to Halong Bay , We will take care it for you so please don't worry about that .Answered on 10 December 2019
- Can the hotel shutle Come pick us up at the bus station?We have private car from airport to our hotel . From bus station, you can go to our hotel by taxi.Answered on 14 December 2019
- Hi, Is the breakfast complimentary? If not then whats is per person price for breakfast? And are there vegetarian options available in breakfast?Hello, at the moment we have not opened our restaurant to serve breakfast.Answered on 20 May 2022
- Still looking?
- Toilet paper
- Towels/Sheets (extra fee)
- Private Bathroom
- Free toiletries
- Wardrobe or closet
- Sun deck
- Electric kettle
- Socket near the bed
- Clothes rack
- Cooking classAdditional charge
- Bike toursAdditional charge
- Walking toursAdditional charge
- Flat-screen TV
- Satellite channels
- FruitAdditional charge
- Wine/ChampagneAdditional charge
- Tea/Coffee maker
- Street parking
- Baggage storage
- Tour desk
- Currency exchange
- 24-hour front desk
- Daily housekeeping
- Ironing serviceAdditional charge
- LaundryAdditional charge
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Air conditioning
- Smoke-free property
- Wake-up service
- Hardwood or parquet floors
- Car rental
- Laptop safe
- Family rooms
- Ironing facilities
- Airport shuttleAdditional charge
- Non-smoking rooms
- Wake-up service/Alarm clock
- Room service
From 2:00 PM to 11:00 PM
From 6:00 AM to 12:00 PM
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Cribs and extra beds aren't available at this property.
No age restriction
There's no age requirement for check-in
Pets are not allowed.
Cash Serenity Diamond Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Please inform Serenity Diamond Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
FAQs about Serenity Diamond Hotel
Check-in at Serenity Diamond Hotel is from 2:00 PM, and check-out is until 12:00 PM.
The prices at Serenity Diamond Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
Room options at Serenity Diamond Hotel include:
Serenity Diamond Hotel offers the following activities/services (charges may apply):
- Walking tours
- Cooking class
- Bike tours
Serenity Diamond Hotel is 3,100 feet from the center of Hanoi.