Not a thing

The management was amazing as was the staff, very attentive and helpful. In fact 12 hours before my flight from Los Angeles I still had not received my visa approval letter and it looked like a month long holiday was going to be delayed at best. I emailed the hotel as a last ditch effort and they really came through connecting me (at night on a Sunday) with a local travel agency that expedited my letter in time for me to board my flight. The travel agency arranged for rapid customs pass through (after 22 hours of travel it was very worth the cost). A driver from the Norfolk Mansion found us in a sea of people and whisked away to the hotel where check in was rapid. We were in our air conditioned very well appointed two room suite within minutes of arrival. I have traveled extensively and this place is exceptional in my book. We are actually cancelling another Saigon booking for the day before our flight to re book at the Norfolk Mansion. Oh and BTW they are massively underselling the two room modern gym with a steam room and separate gender sauna. This place rocks and the location in District 1 is perfect (try the Heart of Darkness brewery half a block from the hotel, great IPAs).

Stayed in May 2022

WIFI could be faster :)

The room was decent size and increcdibly clean, considering that it wasnt a new apartment. The pool, sauna and spa was in excellent condition. However what we really loved was the impecaable services. The concierge Duc and his team was so helpful and always made us feel so special with their extra care. Hoghly recommend.

Stayed in May 2022

Great location; very friendly staff! Very quite hotel/Apartment

Stayed in March 2020

Great facilities and wonderful staff

Stayed in March 2020

Absolutely nothing

A very centrally located hotel with all of the amenities you would expect from a high standard establishment. On a personal note I am particularly grateful to the management and staff for their supportive and helpful assistance after my credit cards were stolen in the city. The assisted me in contacting the card companies and arranging for a police report. After one of my party became seriously ill they arranged transport to the nearest private hospital. Our particular holiday hell was bearable due in no small part to the staff at this establishment who I cannot commend more highly

Stayed in February 2020

TLDR; only book with a credit card that you have on your person, that you regularly use and know all the info to! The only downside was when we got to the hotel, we were straight off the plane, and they wouldnt pre auth my card for the deposit and let me sign for it - they claimed they needed the pin. At the time I was having troubles with my credit card where I was on my last pin entry, I didnt have a sim card set up to call my credit company, and instead of simply letting me sign for it, they made me pay cash for the entire room fee and for the deposit. They claimed this was normal for vietnam, but the next hotel didnt have a single problem pre authing my card and letting me sign for it, and it was twice as expensive of rate. For the quality of service in all other aspects, this was fairly dissapointing and started our visit off on a very stressful foot. Hoping the credit refund comes through for the room, as it had been charged and they canceled it when I didnt want to attempt my pin again and risk locking my card - its quite scary being in a foreign country and having no confirmation as to if they *actually* refunded you or not!

Very clean. The maids came in while we were in the room, and we were so impressed by how thorough they were. They upgraded us to a 2 bedroom apartment, which was incredibly spacious Pool is nice, cool and not busy at all Buffet breakfast has many options - pho has very flavourful broth! Service with a smile. Even when things were difficult with the credit card situation, they were extremely friendly and helped us find an atm. Brought us free detergent for the laundry, and free shaving kits.

Stayed in February 2020

Coffee in the breakfast lounge was lousy.

The room with balcony perfect, lovely pool, well located.

Stayed in February 2020

The hotel staff was superb! They Went out of their way to make sure we were having a great time and stay there. I would recommend this 100 fold!

This is definitely the place to stay when you are in south Vietnam!!! There are NO negatives!!!

Stayed in February 2020

I was disappointed with the high cost to add an extra bed.

Great location, spacious and clean apartments, good size gym.

Stayed in January 2020