Name: Pan Pacific Hanoi
Address: 1 Thanh Nien Road, Ba Dinh, 10000 Hanoi, Vietnam, 1 Thanh Nien Road, Ha Noi Municipality, 10000, Vietnam
Price range: Prices for upcoming dates start at £82 per night (We Price Match)
Rating: 8.7

Info & prices
Facilities
House rules
The fine print
Guest reviews (580)

Hotel Pan Pacific Hanoi

This is a Preferred Partner property. It is committed to providing guests with a positive experience thanks to its commendable service and good value. This property may pay Booking.com a bit more to be in this Programme.

This neighbourhood is a great choice for travellers interested in sightseeing, history and city walks – Check location 1 Thanh Nien Road, Ba Dinh, 10000 Hanoi, Vietnam – This neighbourhood is a great choice for travellers interested in sightseeing, history and city walks – Check location

Lock in a great price for Pan Pacific Hanoi - rated 8.7 by recent guests.

to get started.

The room and bathroom were spacious and clean. Wi-fi is strong and the view is pretty good too. Ordered room service a few times and it was prompt. The hotel staff were very helpful :)

Ericayoung, Singapore

The staff were so lively and the food in the Ming Restuarant was fabulous.

Sandy, Australia

Staff very helpful and friendly. Room service excellent, property clean and tidy, but very old decore.

Steven, Australia

It is a Pan Pacific and maintains the standard well with well appointed, modern rooms, topped off with super comfy beds and the best pillows on the planet.

Philip, South Africa

Excellent restaurant and breakfast buffet Fantastic a la carte menu Very obliging concierge staff Very modern facilities in room

Maheswaran, Australia

Spa looked dingy and the rooms were not 5* quality. At best 4* Staff did help with hiring a scooter

Karthiga, United Kingdom

The room was lovely and the foyer. The buffet dinner was lovely with a great selection.

Brian, United Kingdom

Breakfast, staff, view and hotel location was all good.

Aqeel, Oman

The hotel is very good and some rooms have a lovely view to the lake. Huge variety in breakfast and very kind staff.

Luiz, Brazil

Good breakfast Nice hotel Good location Good service

Kodchawan, Thailand

9.0

Staff
Highly rated for:
Views from the property
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On-site swimming pool
Highly rated for:
Views from the property
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Very clean bathrooms
Highly rated for:
Views from the property
Highly rated for:
Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
Highly rated for:
Great check-in experience
Highly rated for:
Views from the property
Highly rated for:
Very clean bathrooms
Highly rated for:
Views from the property
Highly rated for:
Very clean bathrooms

What guests loved the most:
“The room and bathroom were spacious and clean. Wi-fi is strong and the view is pretty good too. Ordered room service a few times and it was prompt. The hotel staff were very helpful :)”

Ericayoung Singapore
“The staff were so lively and the food in the Ming Restuarant was fabulous.”

Sandy Australia
“Staff very helpful and friendly. Room service excellent, property clean and tidy, but very old decore.”

Steven Australia
“It is a Pan Pacific and maintains the standard well with well appointed, modern rooms, topped off with super comfy beds and the best pillows on the planet.”

Philip South Africa
“Excellent restaurant and breakfast buffet Fantastic a la carte menu Very obliging concierge staff Very modern facilities in room”

Maheswaran Australia
“Spa looked dingy and the rooms were not 5* quality. At best 4* Staff did help with hiring a scooter”

Karthiga United Kingdom
“The room was lovely and the foyer. The buffet dinner was lovely with a great selection.”

Brian United Kingdom
“Breakfast, staff, view and hotel location was all good.”

Aqeel Oman
“The hotel is very good and some rooms have a lovely view to the lake. Huge variety in breakfast and very kind staff.”

Luiz Brazil
“Good breakfast Nice hotel Good location Good service”

Kodchawan Thailand

Get the celebrity treatment with world-class service at Pan Pacific Hanoi

One of our top picks in Hanoi.Soaring twenty floors above the city, Pan Pacific Hanoi offers views of the West Lake, Truc Bach Lake and Red River. Just minutes from the city centre, guests can visit the vibrant Old Quarter, located just 1.9 miles from the property, or enjoy a stroll by the lake. It features a full spa, indoor heated all-season swimming pool with retractable roof and complimentary WiFi throughout the property.

Pan Pacific Hanoi is 1.7 miles from Thang Long Water Puppet Theatre. Attractions less than a 10-minute drive away include the famous Hoan Kiem Lake as well as Ba Dinh Square, Dong Xuan and night markets.

The rooms feature a contemporary style and are decorated with yellow, neutral tones, modern furnishings and Vietnamese designs. They each feature flat-screen LCD TV and fully-stocked minibar. En suite bathrooms are fitted with a bathtub or shower and provide French bathroom amenities.

Pan Pacific Hanoi offers plenty of food options that include Ming Restaurant that serves authentic dim sum dishes and an array of Chinese delicacies. Pacifica offers a buffet of international cuisines. Guests who wish to simply kick back with a drink can visit the Summit Lounge located on the roof top, which boasts a panoramic view of the city, or the Song Hong Bar.

Pan Pacific Hanoi can host small or large meetings and events at their state-of-the-art, dedicated business centre.

Ba Dinh is a great choice for travellers interested in sightseeing, history and city walks.

Couples particularly like the location — they rated it 8.4 for a two-person trip.

We speak your language!

Pan Pacific Hanoi has been welcoming Booking.com guests since 3 Sept 2009.
Hotel chain/brand: Pan Pacific Hotels & Resorts

Missing some information?

Brilliant!

Most popular facilities

Free WiFi

Swimming pool

Family rooms

Spa and wellness centre

Non-smoking rooms

Bar

Good for couples - they rate the facilities 8.8 for two-person stays.

ATM and Currency Exchange: Need cash? There's an ATM machine and a currency exchange service at this property.

Guests love...

“friendly staff”
30 related reviews

“great view”
23 related reviews

“breakfast buffet”
22 related reviews

Top location: Highly rated by recent guests (8.3)

Breakfast info

Vegan, Gluten-free, Asian, American, Buffet

Free WiFi
Guests consistently rate the WiFi as excellent

Free parking available at the hotel

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Pan Pacific Hanoi?

Check-in date

Check-out date

Rooms

Adults

Children

Sleeps	Room type
+ Max adults: 2 Max children: 1 (up to years of age)	Pacific Club Room 1 extra-large double bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This air-conditioned club room has carpeted flooring and is soundproof. It is fitted with a flat-screen satellite TV, minibar and a desk. The en suite bathroom includes shower facilities, a hairdryer and free toiletries. Room facilities: • Tea/Coffee Maker • Minibar • Shower • Bath • Safety Deposit Box • TV • Telephone • Air conditioning • Hairdryer • Wake Up Service/Alarm Clock • Bathrobe • Desk • Free toiletries • Toilet • Private bathroom • Slippers • Satellite Channels • Cable Channels • Bath or Shower • Carpeted • Flat-screen TV • Soundproofing • View • Wake-up service • Alarm clock • Electric kettle • Executive Lounge Access • Wardrobe or closet • Cleaning products • City view • Towels • Linen • Upper floors accessible by lift • Entire unit wheelchair accessible • Clothes rack • Toilet paper Free WiFi! Parking: Free! Free public parking is possible on site (reservation is not needed). Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Deluxe Double Room 1 extra-large double bed	Show prices
Start of dialog content Free parking Featuring contemporary decor with light tones, this air-conditioned double room is fitted with a flat-screen satellite TV and a work desk overlooking panoramic views of the city. The en suite bathroom includes a hairdryer and free toiletries. Room facilities: • Minibar • TV • Telephone • Air conditioning • Slippers • Cable Channels • View • City view • Upper floors accessible by lift • Entire unit wheelchair accessible Free WiFi! Parking: Free! Free public parking is possible on site (reservation is not needed). Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Premier Lake View Room 1 extra-large double bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This air-conditioned premier room opens up to panoramic views of West Lake. It is fitted with carpeted flooring, a flat-screen TV and a desk. The en suite bathroom includes a separate bathtub and a standing shower. Room facilities: • Minibar • Shower • Bath • Safety Deposit Box • TV • Telephone • Air conditioning • Hairdryer • Wake Up Service/Alarm Clock • Bathrobe • Desk • Free toiletries • Toilet • Private bathroom • Slippers • Satellite Channels • Cable Channels • Bath or Shower • Carpeted • Flat-screen TV • Soundproofing • View • Wake-up service • Alarm clock • Electric kettle • Wardrobe or closet • Lake view • Cleaning products • Towels • Linen • Upper floors accessible by lift • Entire unit wheelchair accessible • Clothes rack • Toilet paper Free WiFi! Parking: Free! Free public parking is possible on site (reservation is not needed). Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Studio Suite 1 extra-large double bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This spacious air-conditioned suite opens up to panoramic views of the lake. It has a separate living room fitted with a flat-screen TV, desk and minibar. The en suite bathroom includes a hairdryer and free toiletries. Room facilities: • Tea/Coffee Maker • Minibar • Shower • Bath • Safety Deposit Box • TV • Telephone • Air conditioning • Hairdryer • Wake Up Service/Alarm Clock • Bathrobe • Desk • Seating Area • Free toiletries • Toilet • Private bathroom • Slippers • Satellite Channels • Cable Channels • Bath or Shower • Carpeted • Flat-screen TV • Sofa • Soundproofing • View • Wake-up service • Alarm clock • Electric kettle • Executive Lounge Access • Wardrobe or closet • Lake view • Cleaning products • Towels • Linen • Upper floors accessible by lift • Entire unit wheelchair accessible • Clothes rack • Toilet paper • Sofa bed Free WiFi! Parking: Free! Free public parking is possible on site (reservation is not needed). Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Deluxe Twin Room 2 single beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Featuring contemporary decor with light tones, this air-conditioned twin room is fitted with a flat-screen satellite TV and a work desk overlooking panoramic views of the city. The en suite bathroom includes a hairdryer and free toiletries. Room facilities: • Minibar • Shower • TV • Telephone • Air conditioning • Desk • Private bathroom • Slippers • Cable Channels • Carpeted • Flat-screen TV • View • Cleaning products • City view • Upper floors accessible by lift • Entire unit wheelchair accessible Free WiFi! Parking: Free! Free public parking is possible on site (reservation is not needed). Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	One-Bedroom Premier Serviced Suite 1 extra-large double bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This one-bedroom apartment comes with a separate living room with sofa and fully-equipped kitchen. En suite bathroom comes with a deep bathtub, separate rain shower stall and free toiletries. Apartment facilities: • Minibar • Shower • Bath • Safety Deposit Box • TV • Telephone • Air conditioning • Hairdryer • Wake Up Service/Alarm Clock • Iron • Kitchenette • Bathrobe • Refrigerator • Desk • Ironing Facilities • Seating Area • Free toiletries • DVD Player • Toilet • Microwave • Washing Machine • Private bathroom • Slippers • Satellite Channels • Kitchen • Cable Channels • Bath or Shower • Flat-screen TV • Sofa • Soundproofing • View • Hardwood or parquet floors • Wake-up service • Dining area • Electric kettle • Kitchenware • Wardrobe or closet • Lake view • Towels • Linen • Dining table • Upper floors accessible by lift • Entire unit wheelchair accessible • Clothes rack • Toilet paper Free WiFi! Parking: Free! Free public parking is possible on site (reservation is not needed). Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	One-Bedroom Executive Serviced Suite 1 extra-large double bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This apartment features a sofa, flat-screen TV and minibar. Apartment facilities: • Minibar • TV • Telephone • Air conditioning • Private bathroom • Slippers • Cable Channels • View • City view • Upper floors accessible by lift • Entire unit wheelchair accessible Free WiFi! Parking: Free! Free public parking is possible on site (reservation is not needed). Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
× 5 + Max adults: 5 Max children: 1 (up to years of age)	Two-Bedroom Premier Serviced Suite Bedroom 1: 1 extra-large double bed Bedroom 2: 2 single beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This apartment has a kitchenware, soundproofing and sofa. Apartment facilities: • Minibar • Shower • Bath • Safety Deposit Box • TV • Telephone • Air conditioning • Hairdryer • Iron • Kitchenette • Bathrobe • Refrigerator • Desk • Ironing Facilities • Seating Area • Free toiletries • DVD Player • Toilet • Microwave • Washing Machine • Private bathroom • Slippers • Satellite Channels • Kitchen • Cable Channels • Bath or Shower • Flat-screen TV • Sofa • Soundproofing • View • Hardwood or parquet floors • Wake-up service • Dining area • Electric kettle • Kitchenware • Wardrobe or closet • Lake view • Towels • Linen • Dining table • Upper floors accessible by lift • Entire unit wheelchair accessible • Clothes rack • Toilet paper Free WiFi! Parking: Free! Free public parking is possible on site (reservation is not needed). Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content
+ Max adults: 4 Max children: 1 (up to years of age)	Two-Bedroom Executive Serviced Suite Bedroom 1: 1 extra-large double bed Bedroom 2: 2 single beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This apartment features a dining area, DVD player and bathrobe. Apartment facilities: • Minibar • Shower • Bath • Safety Deposit Box • TV • Telephone • Air conditioning • Hairdryer • Iron • Kitchenette • Bathrobe • Refrigerator • Desk • Ironing Facilities • Seating Area • Free toiletries • DVD Player • Toilet • Microwave • Washing Machine • Private bathroom • Slippers • Satellite Channels • Kitchen • Cable Channels • Bath or Shower • Flat-screen TV • Sofa • Soundproofing • View • Hardwood or parquet floors • Wake-up service • Dining area • Electric kettle • Kitchenware • Wardrobe or closet • Lake view • Towels • Linen • Dining table • Upper floors accessible by lift • Entire unit wheelchair accessible • Clothes rack • Toilet paper Free WiFi! Parking: Free! Free public parking is possible on site (reservation is not needed). Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date Check-out date Rooms Adults Children End of dialog content

Just booked in Hanoi 3 properties like Pan Pacific Hanoi were just booked in the last 15 minutes on our site

5 reasons to choose Pan Pacific Hanoi

Why book with us

Manage your bookings online

The staff speak English

Booking is safe

One of our top picks in Hanoi

Hotel surroundings – This neighbourhood is a great choice for travellers interested in sightseeing, history and city walks – Check location Guests loved walking around the neighbourhood!

Closest landmarks

Tran Quoc Pagoda
0.2 miles
Truc Bach Lake
0.3 miles
West Lake
0.4 miles
Quan Thanh Temple
0.5 miles
Cua Bac Church
0.6 miles
Presidential Palace
0.8 miles
Hanoi Botanical Garden
0.8 miles
National Assembly Building
0.9 miles
Hanoi Citadel
1 miles
Ho Chi Minh Mausoleum
1 miles

Restaurants and markets

Cong Cafe Cafe/bar
0.1 miles
Bao Oanh Cafe Cafe/bar
0.1 miles
Sy Phu Restaurant Restaurant
0.1 miles
West-lake Shrimp Cake Restaurant
0.2 miles
Foodshop 45 Restaurant
0.3 miles
Vinmart+ Supermarket
0.4 miles
Dong Xuan Market Market
1.1 miles
Cafe Giảng - Egg Coffee Cafe/bar
1.5 miles

Natural beauty

Truc Bach Lake Lake
0.1 miles
Westlake Lake
0.2 miles

Closest airports

Noi Bai International Airport
11.6 miles
Cat Bi International Airport
59.2 miles

What travellers love about this location

“Breakfast, staff, view and hotel location was all good. ”

Aqeel

Oman

9.5

“We enjoy the stay in a club room for several days. The staffs are all nice. After a long trip, we love to go to the club lounge to relax and refresh our mind. T...”

Eureka

Taiwan

9.5

“Location was great. Thank you”

Mathieu

South Africa

Are you missing any information about this area?

Brilliant!

2 restaurants on site

Pacifica

Cuisine: American, Japanese, Korean, Seafood, Singaporean, Sushi, Vietnamese, Local, Asian, International, European

Menu: Buffet & à la carte
Ming Restaurant

Cuisine: Cantonese, Chinese, Asian

Menu: Buffet & à la carte

House rules Pan Pacific Hanoi takes special requests - add in the next step!

Check-in

From 14:00 hours

Check-out

Until 12:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Children are welcome

0 - 11 years	Can use an existing bed	FREE
0 - 11 years	Can use an extra bed upon request	VND 678,563 per child, per night
12+ years	Can use an extra bed upon request	VND 1,357,125 per person, per night

The maximum number of extra beds and children allowed in existing beds depends on the room you choose. Please check the maximum capacity for the room you selected.

No cots are available

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Pan Pacific Hanoi accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorisation form and present a copy of the person's ID and credit card.

Extra beds are subject to availability upon check-in.

Please note that Sofitel Plaza Hanoi has been rebranded to Pan Pacific Hanoi since 1 October 2016.

“The room and bathroom were spacious and clean. Wi-fi is strong and the view is pretty good too. Ordered room service a few times and it was prompt. The hotel staff were very helpful :)”

Ericayoung

Singapore

See all guest reviews for Pan Pacific Hanoi

Newest reviews for Pan Pacific Hanoi

Reviewed: 21 May 2019

Roberto
Italy
9.6

Exceptional
- • Business trip
- • Solo traveller
- • Premier Lake View Room
- • Stayed 1 night
- • Submitted via mobile
Location così così
Ottimo standard e personale efficiente

Stayed in May 2019
Reviewed: 19 May 2019

Pamela
Vietnam
10

“Perfect weekend staycation with family”
- • Leisure trip
- • Family with young children
- • Premier Lake View Room
- • Stayed 2 nights
None.
This is our second time staying at Pan Pacific. Location is perfect--they have the best view of the city! Best place to see it is at the Summit bar. It's on the 20th floor (the best time to go is at sunset). The staff are highly-trained, very helpful, approachable and were able to to cater to all our needs. They even prepared a cake for my daughter for her first birthday. Food at Song Hong lounge bar and Pacifica buffet restaurant were top notch. Either you come here only for a drink or stay here for the weekend, it's a great place to relax and unwind. Thank you Pan Pacific for making our experience a memorable one!

Stayed in May 2019
Reviewed: 19 May 2019

Charlotte-anne
Australia
8.3

“Lovely staff”
- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
Room was on the small side, the beds were very hard as well. Not ideal. The hotel pool was lacking
Staff were lovely and very accomodating.

Stayed in May 2019
Reviewed: 19 May 2019

Ericayoung
Singapore
Age group: 25 – 34

2 helpful votes
9.6

“Great stay :)”
- • Business trip
- • Solo traveller
- • Premier Lake View Room
- • Stayed 3 nights
Nothing!
The room and bathroom were spacious and clean. Wi-fi is strong and the view is pretty good too. Ordered room service a few times and it was prompt. The hotel staff were very helpful :)

Stayed in May 2019
Reviewed: 19 May 2019

Sandy
Australia
7.1

Good
- • Leisure trip
- • Couple
- • Premier Lake View Room
- • Stayed 2 nights
- • Submitted via mobile
The building was very old and dated. The first room they place us in smelled really bad of smokes. We ended chance rooms twice until we found one that did not smell.
The staff were so lively and the food in the Ming Restuarant was fabulous.

Stayed in May 2019
Reviewed: 17 May 2019

csalsed
Italy
Age group: 45 – 54

6 helpful votes
8.8

“Great business hotel ”
- • Business trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 4 nights
- • Submitted via mobile
A bit noisy room
Ultra comfy beds

Stayed in May 2019
Reviewed: 13 May 2019

Rob Jenner
Australia
Age group: 55 – 64
9.2

Superb
- • Leisure trip
- • Group of friends
- • Deluxe Twin Room
- • Stayed 5 nights
Not the ideal location would prefer closer to centre of Hanoi. Very expensive.

Stayed in April 2019
Reviewed: 6 May 2019

Anonymous
Japan
10

“The hotel was clean and quiet, with good breakfast, and decent location”
- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 2 nights
Breakfast buffet and coffee were very nice. Location is good if you are ok with walking a bit to get to the Old Quarter neighborhood.

Stayed in May 2019
Reviewed: 4 May 2019

Sutinder
Hong Kong
9.2

Superb
- • Business trip
- • Solo traveller
- • Premier Lake View Room
- • Stayed 3 nights
- • Submitted via mobile
Nice and clean place with attentive staff. Value for money. Highly recommended for business or other visitors.

Stayed in May 2019
Reviewed: 4 May 2019

Steven
Australia
9.6

Exceptional
- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 5 nights
- • Submitted via mobile
Restaurant & roof top bar very expensive.
Staff very helpful and friendly. Room service excellent, property clean and tidy, but very old decore.

Stayed in April 2019
Reviewed: 30 April 2019

Philip
South Africa

10 helpful votes
8.8

“It is a Pan Pacific Hotel....excellent”
- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
Some of the staff would benefit from further training and in part this could be due to language bu i am being picky as their attitude is willing and welcoming.
It is a Pan Pacific and maintains the standard well with well appointed, modern rooms, topped off with super comfy beds and the best pillows on the planet.

Stayed in April 2019
Reviewed: 29 April 2019

alidovali
Iran

1 helpful vote
6.3

“Do not recommend”
- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 3 nights
i did not like their policy to ask for deposit, I booked 3 night and they asked 430$ dollar which I paid by master card. But at the time of check out they said I shoud pay total cost as they will not deduct from my deposit and the deposit amount will return back 2 weeks later. I really got dissapointed as the reception did not explain me well at the time of check in . Just last month I stayed in Sheraton hotel in Dannag and finally they deduct extra amount from my deposit . I really do not understand Pan Pacific policy . The room I booked was very simple with no special facility . Defineitly not worth the money you pay , bathroom was old with not that much clean bath tub. Toilet did not have water (almost all hotels in Hanoi you could find)
As I am residing in Vietnam , I frequently stay in Hanoi. I Experienced different hotels, 5&4 stars from Apricot to chic botique and recently staying in Tay Ho District in nice hotels like Diamond and Elegant suite westlake. So this time I decided to book Pan Pacific which did not met my expectation. Major feature which was satifactory for me in Pan Pacific was their indoor pool and Gym facility , you could rarely find same level in other Hotel in Hanoi.

Stayed in April 2019
Reviewed: 27 April 2019

Shawn
USA
7.5

Good
- • Business trip
- • Couple
- • Premier Lake View Room
- • Stayed 2 nights
- • Submitted via mobile
for the star rating the Pan Pacific claims they need updating. Perfect example it was difficult to charge electronics as the outlets are loose and worn out. The rooftop bar while nice is grossly understaffed.

Stayed in April 2019
Reviewed: 27 April 2019

Veenita
Australia
8.3

“Quick Stop in Hanoi ”
- • Leisure trip
- • Group of friends
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Clean and staff very helpful

Stayed in April 2019
Reviewed: 26 April 2019

Maheswaran
Australia
10

Exceptional
- • Leisure trip
- • Group of friends
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Excellent restaurant and breakfast buffet Fantastic a la carte menu Very obliging concierge staff Very modern facilities in room

Stayed in April 2019

Hotel Pan Pacific Hanoi

Pan Pacific Hanoi 5-star hotel

Get the celebrity treatment with world-class service at Pan Pacific Hanoi

Most popular facilities

Guests love...

Availability

5 reasons to choose Pan Pacific Hanoi

Why book with us

See availability Hotel surroundings – This neighbourhood is a great choice for travellers interested in sightseeing, history and city walks – Check location Great location - show map Guests loved walking around the neighbourhood!

Closest landmarks

Restaurants and markets

Natural beauty

Closest airports

Most popular landmarks

What travellers love about this location

Pacifica

Ming Restaurant

See availability Facilities of Pan Pacific Hanoi Great facilities! Review score, 8.7

Most popular facilities

Outdoors

Services & Extras

Pets

Activities

Food & Drink

Internet

Accessibility

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Pan Pacific Hanoi

Hotel surroundings – This neighbourhood is a great choice for travellers interested in sightseeing, history and city walks – Check location Guests loved walking around the neighbourhood!

Facilities of Pan Pacific Hanoi Great facilities! Review score, 8.7

House rules Pan Pacific Hanoi takes special requests - add in the next step!