Hotel
 Pan Pacific Hanoi

1 Thanh Nien Road, Ba Dinh, 10000 Hanoi, Vietnam – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
8.7
Fabulous
298 reviews

very clean, great building, beds were comfortable. Pool was big. great view of the lake. staff were really good.

Rob Australia

Location is great. Really good facilities, and the summit bar views are amazing

Craig Australia

Staff were excellent, nice facilities at the hotel

David Vietnam

The A/C in the room wasn't working so we got upgraded for free :) Breakfast was not included, it was very expensive but everything was delicious except for the sausages Very central, outside of the city center but beautiful lake view and room was sound proof.

David Vietnam

Service was very good. The staff was really nice. I asked for a room with high floor, nice view and without neighbours and I got it. I also got a late checking and a heater because it's really cold in Ha Noi these day. I felt warm and comfy. I am very happy I stayed there.

Anais Vietnam

It‘s a beautiful and relaxing place in the hustle and bustle of Hanoi. Nice lake view, great staff, warm welcome, cozy bar, just perfect for a stay in the city, close to everything, but far enough. Wonderful lobby, delicious food, really worth a visit 😊

Martina Germany

This hotel was exceptional. The staff were friendly, providing outstanding service Great facilities. Great location. Highly recommend

James New Zealand

We were lucky to be the guests of the day so they upgraded us to a beautiful suite on the 17th floor! As it was our 10 years anniversary, we had a nice cake waiting for us in our room! We also had the full access to the lounge! The rooftop is very nice with great cocktails and an amazing view on the city! I also enjoyed the fitness center and the swimming pool on the 4th floor! All staff members were lovely !

Elodie Netherlands

Good service from staff a 5 star hotel with an amazing roof top outlook

Paula Australia

Very good place to go with your partner. My second stay, this time in private, great. Great breakfasts, and more importantly, delicious coffee.

Teddybearkk Poland
8.7
Fabulous
298 reviews
  • What guests loved the most:
  • “very clean, great building, beds were comfortable. Pool was big. great view of the lake. staff were really good.”
    Rob Rob Australia Australia
  • “Location is great. Really good facilities, and the summit bar views are amazing”
    Craig Craig Australia Australia
  • “Staff were excellent, nice facilities at the hotel”
    David David Vietnam Vietnam
  • “The A/C in the room wasn't working so we got upgraded for free :) Breakfast was not included, it was very expensive but everything was delicious except for the sausages Very central, outside of the...”
    David David Vietnam Vietnam
  • “Service was very good. The staff was really nice. I asked for a room with high floor, nice view and without neighbours and I got it.”
    Anais Anais Vietnam Vietnam
  • “It‘s a beautiful and relaxing place in the hustle and bustle of Hanoi. Nice lake view, great staff, warm welcome, cozy bar, just perfect for a stay in the city, close to everything, but far enough.”
    Martina Martina Germany Germany
  • “This hotel was exceptional. The staff were friendly, providing outstanding service Great facilities. Great location. Highly recommend”
    James James New Zealand New Zealand
  • “We were lucky to be the guests of the day so they upgraded us to a beautiful suite on the 17th floor! As it was our 10 years anniversary, we had a nice cake waiting for us in our room!”
    Elodie Elodie Netherlands Netherlands
  • “Good service from staff a 5 star hotel with an amazing roof top outlook”
    Paula Paula Australia Australia
  • “Very good place to go with your partner. My second stay, this time in private, great. Great breakfasts, and more importantly, delicious coffee.”
    Teddybearkk Teddybearkk Poland Poland

Categories:

  • Staff9.1
  • Facilities8.6
  • Cleanliness8.9
  • Comfort9.0
  • Value for money8.3
  • Location8.7
  • Free WiFi8.9

Get the celebrity treatment with world-class service at Pan Pacific Hanoi

You're eligible for a Genius discount at Pan Pacific Hanoi! To save at this property, all you have to do is sign in.

Soaring twenty floors above the city, Pan Pacific Hanoi offers views of the West Lake, Truc Bach Lake and Red River. Just minutes from the city centre, guests can visit the vibrant Old Quarter, located just 1.9 miles from the property, or enjoy a stroll by the lake. It features a full spa, indoor heated all-season swimming pool with retractable roof and complimentary WiFi throughout the property.

Pan Pacific Hanoi is 1.7 miles from Thang Long Water Puppet Theatre. Attractions less than a 10-minute drive away include the famous Hoan Kiem Lake as well as Ba Dinh Square, Dong Xuan and night markets.

The rooms feature a contemporary style and are decorated with yellow, neutral tones, modern furnishings and Vietnamese designs. They each feature flat-screen LCD TV and fully-stocked minibar. En suite bathrooms are fitted with a bathtub or shower and provide French bathroom amenities.

Pan Pacific Hanoi offers plenty of food options that include Ming Restaurant that serves authentic dim sum dishes and an array of Chinese delicacies. Pacifica offers a buffet of international cuisines. Guests who wish to simply kick back with a drink can visit the Summit Lounge located on the roof top, which boasts a panoramic view of the city, or the Song Hong Bar.

Pan Pacific Hanoi can host small or large meetings and events at their state-of-the-art, dedicated business centre.

Couples particularly like the location — they rated it 8.6 for a two-person trip.

Pan Pacific Hanoi has been welcoming Booking.com guests since 3 Sept 2009.
 Hotel chain/brand: Pan Pacific Hotels & Resorts

Show me more

Most popular facilities

2 swimming pools
Free WiFi
Family rooms
Fitness centre
Spa and wellness centre
Bar

ATM and Currency Exchange: Need cash? There's an ATM machine and a currency exchange service at this property.

Property highlights

Top location: Highly rated by recent guests (8.7)

Breakfast info

Vegan, Gluten-free, Asian, American, Buffet

Free parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.

Saved to 3286 lists

Availability

When would you like to stay at Pan Pacific Hanoi?

Sorry, reservations for more than 90 nights are not possible.

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Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

4 reasons to choose Pan Pacific Hanoi

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speak English

Guest reviews

8.7
Fabulous · 298 reviews
Read all reviews
Categories:
  • Staff9.1
  • Facilities8.6
  • Cleanliness8.9
  • Comfort9.0
  • Value for money8.3
  • Location8.7
  • Free WiFi8.9

Select topics to read reviews:

See what guests loved the most:

  • Rob
    AustraliaAustralia
    “very clean, great building, beds were comfortable. Pool was big. great view of the lake. staff were really good.”
  • Craig
    AustraliaAustralia
    “Location is great. Really good facilities, and the summit bar views are amazing”
  • David
    VietnamVietnam
    “Staff were excellent, nice facilities at the hotel”
  • David
    VietnamVietnam
    “The A/C in the room wasn't working so we got upgraded for free :) Breakfast was not included, it was very expensive but everything was delicious except for the sausages Very central, outside of the city center but beautiful lake view and room was...”
  • Anais
    VietnamVietnam
    “Service was very good. The staff was really nice. I asked for a room with high floor, nice view and without neighbours and I got it. I also got a late checking and a heater because it's really cold in Ha Noi these day. I felt warm and comfy. I am...”
  • Martina
    GermanyGermany
    “It‘s a beautiful and relaxing place in the hustle and bustle of Hanoi. Nice lake view, great staff, warm welcome, cozy bar, just perfect for a stay in the city, close to everything, but far enough. Wonderful lobby, delicious food, really worth a...”
  • James
    New ZealandNew Zealand
    “This hotel was exceptional. The staff were friendly, providing outstanding service Great facilities. Great location. Highly recommend”
  • Elodie
    NetherlandsNetherlands
    “We were lucky to be the guests of the day so they upgraded us to a beautiful suite on the 17th floor! As it was our 10 years anniversary, we had a nice cake waiting for us in our room! We also had the full access to the lounge! The rooftop is very...”
  • Paula
    AustraliaAustralia
    “Good service from staff a 5 star hotel with an amazing roof top outlook”
  • Teddybearkk
    PolandPoland
    “Very good place to go with your partner. My second stay, this time in private, great. Great breakfasts, and more importantly, delicious coffee.”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • How close to city sights?
    3.5 Kilometer
    Asked about: Premier Lake View Room • Answered on 19 November 2019
  • Can I only book 1 Premier Lake View room for 2 adults and 2 children (aged 3 & 7)?
    No. You cannot book a Premier Lakeview room with 2 adults and 2 children. However, you can book Studio Suite instead.
    Answered on 3 December 2019
  • Do you have a tour desk?
    Yes, we do have tour desk at the Lobby level
    Asked about: Pacific Club Room • Answered on 22 May 2020
  • Do you offer laundry facilities?
    We only have laundry facilities for service suite. If you book hotel room, you can use our laundry service.
    Answered on 22 May 2020
  • Which rooms include access to a Club Lounge Regards
    Pacific Club Room & Studio Suite
    Asked about: Pacific Club Room • Answered on 16 January 2020

  • Still looking?

    Thanks! You will receive an email as soon as the property has answered your question.

Thanks! You will receive an email as soon as the property has answered your question.

Hotel surroundings *
Guests loved walking around the neighbourhood!
Great location - show map
What's nearby
  • Tran Quoc Pagoda
    0.2 miles
  • Truc Bach Lake
    0.3 miles
  • West Lake
    0.4 miles
  • Quan Thanh Temple
    0.5 miles
  • Cua Bac Church
    0.6 miles
  • Presidential Palace
    0.8 miles
  • Hanoi Botanical Garden
    0.8 miles
  • Ba Dinh Square
    0.9 miles
  • National Assembly Building
    0.9 miles
  • Ho Chi Minh Mausoleum
    1 miles
Restaurants & cafes
  • Cafe/bar Cong Cafe
    0.1 miles
  • Cafe/bar Bao Oanh Cafe
    0.1 miles
  • Restaurant Sy Phu Restaurant
    0.1 miles
  • Restaurant West-lake Shrimp Cake
    0.2 miles
  • Restaurant Foodshop 45
    0.3 miles
  • Cafe/bar Cafe Giảng - Egg Coffee
    1.5 miles
Top attractions
  • Dong Xuan Market
    1 miles
  • Hanoi Old City Gate
    1.2 miles
  • Vietnam Fine Arts Museum
    1.3 miles
  • Hanoi Temple of Literature
    1.4 miles
  • Thang Long Water Puppet Theater
    1.5 miles
  • St. Joseph Cathedral
    1.6 miles
  • Hoan Kiem Lake
    1.7 miles
  • Ha Noi Railway station
    1.8 miles
  • Trang Tien Plaza
    1.9 miles
  • Hanoi Opera House
    2.1 miles
Natural beauty
  • Lake Truc Bach Lake
    0.1 miles
  • Lake Westlake
    0.2 miles
Closest airports
  • Noi Bai International Airport
    11.6 miles
  • Cat Bi International Airport
    59.2 miles
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You will receive an email as soon as the property has answered your question.
2 restaurants on site

    Pacifica

    Cuisine: American, Japanese, Korean, Seafood, Singaporean, Sushi, Vietnamese, Local, Asian, International, European

    Menu: Buffet & à la carte

    Ming Restaurant

    Cuisine: Cantonese, Chinese, Asian

    Menu: Buffet & à la carte

Facilities of Pan Pacific Hanoi

Most popular facilities

2 swimming pools
Free WiFi
Family rooms
Fitness centre
Spa and wellness centre
Bar
Outdoors
  • Sun terrace
  • BBQ facilities Additional charge
  • Terrace
Activities
  • Live music/performance
  • Happy hour Additional charge
  • Golf course (within 3 km) Additional charge
Food & Drink
  • Coffee house on site
  • Fruits Additional charge
  • Wine/champagne Additional charge
  • Kid-friendly buffet
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Accessible parking
  • Parking garage
  • Secured parking
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out Additional charge
  • 24-hour front desk
Entertainment and family services
  • Babysitting/child services Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business facilities
  • Fax/photocopying Additional charge
  • Meeting/banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shared lounge/TV area
  • Shuttle service (additional charge)
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Car hire
  • Soundproof rooms
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Wheelchair accessible
2 swimming pools
Pool 1 - indoor Free!
  • Open all year
Pool 2 - outdoor Free!
  • Seasonal
Wellness
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full body massage Additional charge
  • Couples massage Additional charge
  • Foot massage Additional charge
  • Neck massage Additional charge
  • Back massage Additional charge
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Hair styling
  • Hair colouring
  • Hair cut
  • Hair treatments
  • Facial treatments
  • Beauty Services
  • Sun loungers or beach chairs
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Fitness centre
  • Sauna Additional charge
Languages spoken
  • English
  • Japanese
  • Korean
  • Vietnamese
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You will receive an email as soon as the property has answered your question.
Sustainable initiatives
This property has taken steps to provide more sustainable and environmentally friendly travel

House rules Pan Pacific Hanoi takes special requests - add in the next step!

Check-in

From 14:00 hours

Check-out

Until 12:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 11 years
Extra bed upon request
VND 678,563 per child, per night
12+ years
Extra bed upon request
VND 1,357,125 per person, per night

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

There is no capacity for cots at this property.

The maximum number of extra beds allowed depends on the room you choose. Please check the maximum capacity for the room you selected.

All cots and extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card UnionPay debit card JCB Diners Club American Express Pan Pacific Hanoi accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorisation form and present a copy of the person's ID and credit card.

Extra beds are subject to availability upon check-in.

Please note that Sofitel Plaza Hanoi has been rebranded to Pan Pacific Hanoi since 1 October 2016.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Pan Pacific Hanoi

  • Room options at Pan Pacific Hanoi include:

    • Twin/Double
    • Double
    • Twin
    • Apartment

  • From the nearest airport, you can get to Pan Pacific Hanoi by:

    • Airport shuttle (arranged by property) 35min

  • Yes, Pan Pacific Hanoi is popular with guests booking family stays.

  • Pan Pacific Hanoi offers the following activities / services (charges may apply):

    • Indoor pool
    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Golf course (within 3 km)
    • Facial treatments
    • Personal trainer
    • Hair cut
    • Happy hour
    • Beauty Services
    • Fitness/spa locker rooms
    • Hair colouring
    • Live music/performance
    • Hair treatments
    • Hair styling
    • Body treatments
    • Body scrub
    • Body wrap
    • Spa facilities
    • Steam room
    • Spa lounge/relaxation area
    • Spa/wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples massage
    • Indoor pool (all year)
    • Full body massage
    • Fitness
    • Yoga classes
    • Fitness classes

  • Pan Pacific Hanoi has 2 restaurants:

    • Ming Restaurant
    • Pacifica

  • Guests staying at Pan Pacific Hanoi can enjoy a highly-rated breakfast during their stay (guest review score: 8.6).

    Breakfast option(s) include:

    • Vegan
    • Gluten-free
    • Asian
    • American
    • Buffet

  • Check-in at Pan Pacific Hanoi is from 14:00, and check-out is until 12:00.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • The prices at Pan Pacific Hanoi may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Pan Pacific Hanoi is 1.7 miles from the centre of Hanoi.