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  7. Pan Pacific Hanoi (Hotel) (Vietnam) deals

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  • Facilities
  • House rules
  • The fine print
  • Guest reviews (590)

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

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We Price Match

Hotel Pan Pacific Hanoi

Pan Pacific Hanoi

1 Thanh Nien Road, Ba Dinh, 10000 Hanoi, Vietnam – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
8.8
Fabulous
590 reviews
  • Facilities

    8.8

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Value for money

    8.4

  • Location

    8.5

  • Total

    8.8

  • Free WiFi

    8.9

Service was very good. The staff was really nice. I asked for a room with high floor, nice view and without neighbours and I got it. I also got a late checking and a heater because it's really cold in Ha Noi these day. I felt warm and comfy. I am very happy I stayed there.

Anais Vietnam

It‘s a beautiful and relaxing place in the hustle and bustle of Hanoi. Nice lake view, great staff, warm welcome, cozy bar, just perfect for a stay in the city, close to everything, but far enough. Wonderful lobby, delicious food, really worth a visit 😊

Martina Germany

This hotel was exceptional. The staff were friendly, providing outstanding service Great facilities. Great location. Highly recommend

James New Zealand

We were lucky to be the guests of the day so they upgraded us to a beautiful suite on the 17th floor! As it was our 10 years anniversary, we had a nice cake waiting for us in our room! We also had the full access to the lounge! The rooftop is very nice with great cocktails and an amazing view on the city! I also enjoyed the fitness center and the swimming pool on the 4th floor! All staff members were lovely !

Elodie Netherlands

Good service from staff a 5 star hotel with an amazing roof top outlook

Paula Australia

Very good place to go with your partner. My second stay, this time in private, great. Great breakfasts, and more importantly, delicious coffee.

Teddybearkk Poland

Excellent hotel, very helpful and kind staff. Swimming pool was lovely and warm. Room was gorgeous we had a lake view room and it was beautiful. We were also treated to a lovely cake and card as it was our wedding anniversary while we were there. Room was super clean and the bathtub was lovely with plenty hot water the whole time. I would highly recommend to stay here.

Tracy United Kingdom

Very good, perfect option when in Hanoi. We choose it also because of the indoor swimming pool, which is great with kids and being there in late December, when too cold for open air ones. The staff is amazing, the buffet restaurant is a great option after a full day out in Hanoi. The view of the lake just wonderful, it gives a sense of peace and space in a city that doesn't have much. Greatly recommended!

Marzia Italy

rooms are big and clean, amazing breakfast and dinner buffet, nice swimming pool, roof top bar at 20th floor is a must, kind and supportive staff

Cristina Romania

All staff are very nice. Swimming pool and spa was excellent. Breakfast is wonderful. View from the room are very good as well. I ll go back again soon.

Nobuko Vietnam

Staff

9.1
The surrounding neighborhood or a neighborhood close to the hotel
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Pan Pacific Hanoi

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Pan Pacific Hanoi

8.8
Fabulous
590 reviews
  • 9.1

    Staff

  • What guests loved the most:
  • “Service was very good. The staff was really nice. I asked for a room with high floor, nice view and without neighbours and I got it.”
    Anais Anais Vietnam Vietnam
  • “It‘s a beautiful and relaxing place in the hustle and bustle of Hanoi. Nice lake view, great staff, warm welcome, cozy bar, just perfect for a stay in the city, close to everything, but far enough.”
    Martina Martina Germany Germany
  • “This hotel was exceptional. The staff were friendly, providing outstanding service Great facilities. Great location. Highly recommend”
    James James New Zealand New Zealand
  • “We were lucky to be the guests of the day so they upgraded us to a beautiful suite on the 17th floor! As it was our 10 years anniversary, we had a nice cake waiting for us in our room!”
    Elodie Elodie Netherlands Netherlands
  • “Good service from staff a 5 star hotel with an amazing roof top outlook”
    Paula Paula Australia Australia
  • “Very good place to go with your partner. My second stay, this time in private, great. Great breakfasts, and more importantly, delicious coffee.”
    Teddybearkk Teddybearkk Poland Poland
  • “Excellent hotel, very helpful and kind staff. Swimming pool was lovely and warm. Room was gorgeous we had a lake view room and it was beautiful.”
    Tracy Tracy United Kingdom United Kingdom
  • “Very good, perfect option when in Hanoi. We choose it also because of the indoor swimming pool, which is great with kids and being there in late December, when too cold for open air ones.”
    Marzia Marzia Italy Italy
  • “rooms are big and clean, amazing breakfast and dinner buffet, nice swimming pool, roof top bar at 20th floor is a must, kind and supportive staff”
    Cristina Cristina Romania Romania
  • “All staff are very nice. Swimming pool and spa was excellent. Breakfast is wonderful. View from the room are very good as well. I ll go back again soon.”
    Nobuko Nobuko Vietnam Vietnam

Get the celebrity treatment with world-class service at Pan Pacific Hanoi

One of our top picks in Hanoi. Soaring twenty floors above the city, Pan Pacific Hanoi offers views of the West Lake, Truc Bach Lake and Red River. Just minutes from the city centre, guests can visit the vibrant Old Quarter, located just 1.9 miles from the property, or enjoy a stroll by the lake. It features a full spa, indoor heated all-season swimming pool with retractable roof and complimentary WiFi throughout the property.

Pan Pacific Hanoi is 1.7 miles from Thang Long Water Puppet Theatre. Attractions less than a 10-minute drive away include the famous Hoan Kiem Lake as well as Ba Dinh Square, Dong Xuan and night markets.

The rooms feature a contemporary style and are decorated with yellow, neutral tones, modern furnishings and Vietnamese designs. They each feature flat-screen LCD TV and fully-stocked minibar. En suite bathrooms are fitted with a bathtub or shower and provide French bathroom amenities.

Pan Pacific Hanoi offers plenty of food options that include Ming Restaurant that serves authentic dim sum dishes and an array of Chinese delicacies. Pacifica offers a buffet of international cuisines. Guests who wish to simply kick back with a drink can visit the Summit Lounge located on the roof top, which boasts a panoramic view of the city, or the Song Hong Bar.

Pan Pacific Hanoi can host small or large meetings and events at their state-of-the-art, dedicated business centre.

Couples particularly like the location — they rated it 8.5 for a two-person trip.

We speak your language!

Pan Pacific Hanoi has been welcoming Booking.com guests since 3 Sept 2009.
Hotel chain/brand: Pan Pacific Hotels & Resorts

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Brilliant!

Most popular facilities

2 swimming pools
Free WiFi
Family rooms
superb fitness centre
Spa and wellness centre
Bar

Good for couples - they rate the facilities 8.9 for two-person stays.

ATM and Currency Exchange: Need cash? There's an ATM machine and a currency exchange service at this property.

Pan Pacific Hotels & Resorts

낍 Top location: Highly rated by recent guests (8.5)

Breakfast info

Vegan, Gluten-free, Asian, American, Buffet

끸 Free parking available at the hotel

Loyal customers

끖 There are more repeat guests here than most other properties.

Saved to 3062 lists

Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. We recommend booking a free cancellation option in case your travel plans need to change. Read more

Availability

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  • 2 single beds
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Just booked in Hanoi 1 property like Pan Pacific Hanoi was just booked in the last 15 minutes on our site

Guest reviews

8.8
Fabulous
590 reviews
Read all reviews
Categories
Show details
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  • Staff9.1
  • Facilities8.8
    • Guests enjoyed the view
  • Cleanliness9.0
  • Comfort9.0
  • Value for money8.4
  • Location8.5
    • Guests spoke highly of the view
  • Free WiFi8.9

Select topics to read reviews:

See what guests loved the most:

  • Anais Vietnam

    “Service was very good. The staff was really nice. I asked for a room with high floor, nice view and without neighbours and I got it. I also got a late checking and a heater because it's really cold in Ha Noi these day. I felt warm and comfy. I am very happy I stayed there.” Read more

  • Martina Germany

    “It‘s a beautiful and relaxing place in the hustle and bustle of Hanoi. Nice lake view, great staff, warm welcome, cozy bar, just perfect for a stay in the city, close to everything, but far enough. Wonderful lobby, delicious food, really worth a visit 😊” Read more

  • James New Zealand

    “This hotel was exceptional. The staff were friendly, providing outstanding service Great facilities. Great location. Highly recommend ”

  • Elodie Netherlands

    “We were lucky to be the guests of the day so they upgraded us to a beautiful suite on the 17th floor! As it was our 10 years anniversary, we had a nice cake waiting for us in our room! We also had the full access to the lounge! The rooftop is very nice with great cocktails and an amazing view on the city! I also enjoyed the fitness center and the swimming pool on the 4th floor! All staff members were lovely !” Read more

  • Paula Australia

    “Good service from staff a 5 star hotel with an amazing roof top outlook”

  • Teddybearkk Poland

    “Very good place to go with your partner. My second stay, this time in private, great. Great breakfasts, and more importantly, delicious coffee.”

  • Tracy United Kingdom

    “Excellent hotel, very helpful and kind staff. Swimming pool was lovely and warm. Room was gorgeous we had a lake view room and it was beautiful. We were also treated to a lovely cake and card as it was our wedding anniversary while we were there. Room was super clean and the bathtub was lovely with plenty hot water the whole time. I would highly recommend to stay here. ” Read more

  • Marzia Italy

    “Very good, perfect option when in Hanoi. We choose it also because of the indoor swimming pool, which is great with kids and being there in late December, when too cold for open air ones. The staff is amazing, the buffet restaurant is a great option after a full day out in Hanoi. The view of the lake just wonderful, it gives a sense of peace and space in a city that doesn't have much. Greatly recommended!” Read more

  • Cristina Romania

    “rooms are big and clean, amazing breakfast and dinner buffet, nice swimming pool, roof top bar at 20th floor is a must, kind and supportive staff”

  • Nobuko Vietnam

    “All staff are very nice. Swimming pool and spa was excellent. Breakfast is wonderful. View from the room are very good as well. I ll go back again soon.”

Got a question?

Find more information in the questions and answers. Still need info? Send your own question to the property below.

About Pan Pacific Hanoi

Welcoming Booking.com guests since 3 Sept 2009

We speak your language

The property usually replies within a few days

Thanks! You will receive an email as soon as the property has answered your question.

  • How close to city sights?

    3.5 Kilometer


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    Asked about: Premier Lake View Room
  • Can I only book 1 Premier Lake View room for 2 adults and 2 children (aged 3 & 7)?

    No. You cannot book a Premier Lakeview room with 2 adults and 2 children. However, you can book Studio Suite instead.


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  • Do you have a tour desk?

    Yes, we do have tour desk at the Lobby level


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    You found this answer not helpful

    Asked about: Pacific Club Room
  • Do you offer laundry facilities?

    We only have laundry facilities for service suite. If you book hotel room, you can use our laundry service.


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  • Which rooms include access to a Club Lounge Regards

    Pacific Club Room & Studio Suite


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    Asked about: Pacific Club Room

Previous question and answers from this property

See what other travellers have asked before staying at Pan Pacific Hanoi

Most recent questions
  • How close to city sights?

    3.5 Kilometer


    You found this answer helpful

    You found this answer not helpful

    Asked about: Premier Lake View Room
  • Can I only book 1 Premier Lake View room for 2 adults and 2 children (aged 3 & 7)?

    No. You cannot book a Premier Lakeview room with 2 adults and 2 children. However, you can book Studio Suite instead.


    You found this answer helpful

    You found this answer not helpful

  • Do you have a tour desk?

    Yes, we do have tour desk at the Lobby level


    You found this answer helpful

    You found this answer not helpful

    Asked about: Pacific Club Room
  • Do you offer laundry facilities?

    We only have laundry facilities for service suite. If you book hotel room, you can use our laundry service.


    You found this answer helpful

    You found this answer not helpful

  • Which rooms include access to a Club Lounge Regards

    Pacific Club Room & Studio Suite


    You found this answer helpful

    You found this answer not helpful

    Asked about: Pacific Club Room

Thanks! You will receive an email as soon as the property has answered your question.

5 reasons to choose Pan Pacific Hanoi

Why book with us

Prices you can't beat!

Manage your bookings online

The staff speak English

Booking is safe

One of our top picks in Hanoi

Hotel surroundings *
Guests loved walking around the neighbourhood!
Great location - show map
What's nearby
  • Tran Quoc Pagoda
    0.2 miles
  • Truc Bach Lake
    0.3 miles
  • West Lake
    0.4 miles
  • Quan Thanh Temple
    0.5 miles
  • Cua Bac Church
    0.6 miles
  • Presidential Palace
    0.8 miles
  • Hanoi Botanical Garden
    0.8 miles
  • Ba Dinh Square
    0.9 miles
  • National Assembly Building
    0.9 miles
  • Ho Chi Minh Mausoleum
    1 miles
Restaurants & cafes
  • Cafe/bar Cong Cafe
    0.1 miles
  • Cafe/bar Bao Oanh Cafe
    0.1 miles
  • Restaurant Sy Phu Restaurant
    0.1 miles
  • Restaurant West-lake Shrimp Cake
    0.2 miles
  • Restaurant Foodshop 45
    0.3 miles
  • Cafe/bar Cafe Giảng - Egg Coffee
    1.5 miles
Top attractions
  • Dong Xuan Market
    1 miles
  • Hanoi Old City Gate
    1.2 miles
  • Vietnam Fine Arts Museum
    1.3 miles
  • Hanoi Temple of Literature
    1.4 miles
  • Thang Long Water Puppet Theater
    1.5 miles
  • St. Joseph Cathedral
    1.6 miles
  • Hoan Kiem Lake
    1.7 miles
  • Ha Noi Railway station
    1.8 miles
  • Trang Tien Plaza
    1.9 miles
  • Hanoi Opera House
    2.1 miles
Natural beauty
  • Lake Truc Bach Lake
    0.1 miles
  • Lake Westlake
    0.2 miles
Closest airports
  • Noi Bai International Airport
    11.6 miles
  • Cat Bi International Airport
    59.2 miles
How to get to Pan Pacific Hanoi from Noi Bai International Airport
    Private shuttle
    Free parking is available.
* All distances are measured in straight lines. Actual travel distances may vary.

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Are you missing any information about this area? /
Brilliant!
2 restaurants on site

    Pacifica

    Cuisine: American, Japanese, Korean, Seafood, Singaporean, Sushi, Vietnamese, Local, Asian, International, European

    Menu: Buffet & à la carte

    Ming Restaurant

    Cuisine: Cantonese, Chinese, Asian

    Menu: Buffet & à la carte

Facilities of Pan Pacific Hanoi Great facilities! Review score, 8.8

Most popular facilities

2 swimming pools
Free WiFi
Family rooms
superb fitness centre
Spa and wellness centre
Bar
Outdoors
  • Sun terrace
  • BBQ facilities Additional charge
  • Terrace
Services & Extras
  • Tickets to attractions or shows Additional charge
Pets
  • Pets are not allowed.

Activities
  • Live music/performance
  • Happy hour Additional charge
  • Library
  • Golf course (within 3 km) Additional charge
Food & Drink
  • On-site coffee house
  • Chocolate or cookies Additional charge
  • Fruits Additional charge
  • Bottle of water
  • Wine/champagne Additional charge
  • Kid-friendly buffet
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
  • Free! WiFi is available in all areas and is free of charge.

Parking

    Free! Free public parking is possible on site (reservation is not needed).

  • Accessible parking
  • Parking garage
  • Street parking
  • Secured parking
Reception services
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out Additional charge
  • 24-hour front desk
Entertainment and family services
  • Babysitting/child services Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press Additional charge
  • Shoeshine
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business facilities
  • Fax/photocopying Additional charge
  • Meeting/banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
  • Shared lounge/TV area
  • Shuttle service (additional charge)
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Shops (on site)
  • Heating
  • Car hire
  • Soundproof rooms
  • Gift shop
  • Lift
  • Bridal suite
  • VIP room facilities
  • Family rooms
  • Barber/beauty shop
  • Facilities for disabled guests
  • Non-smoking rooms
  • Newspapers
  • Room service
Accessibility
  • Wheelchair accessible
2 swimming pools
Pool 1 - indoor
  • Open all year
Pool 2 - outdoor
  • Seasonal
Wellness
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full body massage Additional charge
  • Couples massage Additional charge
  • Foot massage Additional charge
  • Neck massage Additional charge
  • Back massage Additional charge
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa Facilities
  • Body wrap
  • Body scrub
  • Body Treatments
  • Hair styling
  • Hair colouring
  • Hair cut
  • Hair treatments
  • Facial treatments
  • Beauty Services
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Fitness centre
  • Sauna Additional charge
Languages spoken
  • English
  • French
  • Japanese
  • Korean
  • Malay
  • Vietnamese
  • Chinese

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Brilliant!

Sustainable initiatives

This property has taken steps to provide more sustainable and environmentally friendly travel

House rules Pan Pacific Hanoi takes special requests - add in the next step!

Check-in

From 14:00 hours

Check-out

Until 12:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children aged 12 years and above are considered adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 11 years
Extra bed upon request
VND 678,563 per child, per night
12+ years
Extra bed upon request
VND 1,357,125 per person, per night

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

There is no capacity for cots at this property.

The maximum number of extra beds allowed depends on the room you choose. Please check the maximum capacity for the room you selected.

All cots and extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Cards accepted at this hotel

Mastercard Visa UnionPay credit card UnionPay debit card JCB Diners Club American Express Pan Pacific Hanoi accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Pan Pacific Hanoi accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorisation form and present a copy of the person's ID and credit card.

Extra beds are subject to availability upon check-in.

Please note that Sofitel Plaza Hanoi has been rebranded to Pan Pacific Hanoi since 1 October 2016.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Pan Pacific Hanoi

  • The prices at Pan Pacific Hanoi may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Pan Pacific Hanoi is 1.7 miles from the centre of Hanoi.

  • Pan Pacific Hanoi offers the following activities / services (charges may apply):

    • Indoor pool
    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Library
    • Golf course (within 3 km)
    • Indoor pool (all year)
    • Beauty Services
    • Facial treatments
    • Hair treatments
    • Hair cut
    • Hair colouring
    • Hair styling
    • Body Treatments
    • Body scrub
    • Body wrap
    • Spa Facilities
    • Steam room
    • Spa lounge/relaxation area
    • Spa/wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples massage
    • Full body massage
    • Fitness
    • Yoga classes
    • Fitness classes
    • Personal trainer
    • Fitness/spa locker rooms
    • Happy hour
    • Live music/performance

  • Yes, Pan Pacific Hanoi is popular with guests booking family stays.

  • Room options at Pan Pacific Hanoi include:

    • Twin/Double
    • Double
    • Twin
    • Apartment

  • The following parking options are available to guests staying at Pan Pacific Hanoi (subject to availability):

    • Parking
    • Free parking
    • On-site parking
    • Secured parking
    • Street parking
    • Parking garage
    • Accessible parking

  • Guests staying at Pan Pacific Hanoi can enjoy a highly-rated breakfast during their stay (guest review score: 8.5).

    Breakfast option(s) include:

    • Vegan
    • Gluten-free
    • Asian
    • American
    • Buffet

  • From the nearest airport, you can get to Pan Pacific Hanoi by:

    • Airport shuttle (arranged by property) 35min

  • Pan Pacific Hanoi has 2 restaurants:

    • Ming Restaurant
    • Pacifica

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Check-in at Pan Pacific Hanoi is from 14:00, and check-out is until 12:00.

8.8 Fabulous 590 reviews 100% real guest experiences
  • Superb: 9+

    368

  • Good: 7 – 9

    171

  • Okay: 5 – 7

    35

  • Poor: 3 – 5

    14

  • Very poor: 1 – 3

    2

Categories
  • Staff9.1
  • Facilities8.8
  • Cleanliness9.0
  • Comfort9.0
  • Value for money8.4
  • Location8.5
  • Free WiFi8.9

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    The best of Hanoi

    Click here to see more hotels and accommodation near popular landmarks in Hanoi

    Attractions

    • Hoan Kiem Lake

    Galleries

    • Vietnam Fine Arts Museum

    Landmarks

    • West Lake
    • Quan Thanh Temple
    • Dong Xuan Market
    • St. Joseph Cathedral
    • Tran Quoc Pagoda
    • Truc Bach Lake
    • Ba Dinh Square
    • Long Bien Bridge
    • Thang Long Imperial Citadel
    • Hanoi Flag Tower

    Monuments

    • Hanoi Old City Gate
    • Hanoi Temple of Literature
    • One Pillar Pagoda
    • Ho Chi Minh Mausoleum

    Museums

    • Vietnam Museum of Ethnology

    Parks

    • Thong Nhat Park

    Shopping areas

    • Trang Tien Plaza
    • Vincom Center Nguyen Chi Thanh
    • Aeon Mall Long Bien

    Stadiums and arenas

    • My Dinh Stadium

    Theatres

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