Name: Pan Pacific Hanoi
Address: 1 Thanh Nien Road, Ba Dinh, 10000 Hanoi, Vietnam, 1 Thanh Nien Road, Ha Noi Municipality, 10000, Vietnam
Price range: Prices for upcoming dates start at $108 per night (We Price Match)
Rating: 8.7

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (533)

Hotel Pan Pacific Hanoi

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program.

This neighborhood is a great choice for travelers interested in sightseeing, history and city walks – Check location 1 Thanh Nien Road, Ba Dinh, 10000 Hanoi, Vietnam – This neighborhood is a great choice for travelers interested in sightseeing, history and city walks – Check location

Lock in a great price for Pan Pacific Hanoi – rated 8.7 by recent guests!

to get started.

The hotel smell is fabulous. I went to many 5 stars hotel but this so far is my most favourite the great smell from lobby to the room. It's very quite as well. Love it

Thao, Vietnam

Very friendly staff, well furnished room, good location and value for money.

Chin, Vietnam

The location of the hotel is nice. It is on the west lake of Hanoi and the rooms have large windows with a view of the lake and the city. The bathroom was very nice and looked as if it had been renovated recently. I asked for a late check out and the check in person was very nice about it and gave me until 2pm.

Elizabeth, United States of America

Great value, nice location right next to the west lake. Very clean hotel room.

Sean0607, China

Wonderful breakfast. Great attentive staff. The location is great as it's just 10 minutes away from the Old Quarter, you're in a peaceful area away from the hustle and bustle of the noisy city center.

Jorge2811, Panama

The room was clean and big. The bed was amazingly comfortable, with more than enough pillows. The bathroom was classy and clean. The view from the rooftop at night is to die for. Elevator and lobby were also great.

Thierry, Belgium

Spacious and nice room. Spa with sauna, wet cabin and hot whirl pool. Large choice at breakfast and lunch buffets. Very friendly staff. Summit bar on the roof offers magnificent view over the lake and city.

Steven, Belgium

Good location for our conference Great view of lake

Clearview, Cambodia

Location was great. Fantastic lake view. Close to old quarter. Easy to get taxi from.

Hefistus, Myanmar

Excellent services, good Location, extremely clean and spacious room, great food

Thi, Vietnam

9.0

Staff
Views from the property
On-site swimming pool
Views from the property
Very clean bathrooms
Views from the property
Very comfy beds
Very comfy beds
Very clean bathrooms
Very clean bathrooms
Very clean bathrooms
Great check-in experience
Views from the property
Very clean bathrooms
Views from the property
Very clean bathrooms

What guests loved the most:
“The hotel smell is fabulous. I went to many 5 stars hotel but this so far is my most favourite the great smell from lobby to the room. It's very quite as well. Love it”

Thao Vietnam
“Very friendly staff, well furnished room, good location and value for money.”

Chin Vietnam
“The location of the hotel is nice. It is on the west lake of Hanoi and the rooms have large windows with a view of the lake and the city. ”

Elizabeth United States of America
“Great value, nice location right next to the west lake. Very clean hotel room.”

Sean0607 China
“Wonderful breakfast. Great attentive staff. The location is great as it's just 10 minutes away from the Old Quarter, you're in a peaceful area away from the hustle and bustle of the noisy city...”

Jorge2811 Panama
“The room was clean and big. The bed was amazingly comfortable, with more than enough pillows. The bathroom was classy and clean. The view from the rooftop at night is to die for. ”

Thierry Belgium
“Spacious and nice room. Spa with sauna, wet cabin and hot whirl pool. Large choice at breakfast and lunch buffets. Very friendly staff. ”

Steven Belgium
“Good location for our conference Great view of lake”

Clearview Cambodia
“Location was great. Fantastic lake view. Close to old quarter. Easy to get taxi from.”

Hefistus Myanmar
“Excellent services, good Location, extremely clean and spacious room, great food”

Thi Vietnam

Get the celebrity treatment with world-class service at Pan Pacific Hanoi

One of our top picks in Hanoi.Soaring twenty floors above the city, Pan Pacific Hanoi offers views of the West Lake, Truc Bach Lake and Red River. Just minutes from the city center, guests can visit the vibrant Old Quarter, located just 1.9 mi from the property, or enjoy a stroll by the lake. It features a full spa, indoor heated all-season swimming pool with retractable roof and complimentary WiFi throughout the property.

Pan Pacific Hanoi is 1.7 mi from Thang Long Water Puppet Theater. Attractions less than a 10-minute drive away include the famous Hoan Kiem Lake as well as Ba Dinh Square, Dong Xuan and night markets.

The rooms feature a contemporary style and are decorated with yellow, neutral tones, modern furnishings and Vietnamese designs. They each feature flat-screen LCD TV and fully-stocked mini-bar. Private bathrooms are fitted with a bathtub or shower and provide French bathroom amenities.

Pan Pacific Hanoi offers plenty of food options that include Ming Restaurant that serves authentic dim sum dishes and an array of Chinese delicacies. Pacifica offers a buffet of international cuisines. Guests who wish to simply kick back with a drink can visit the Summit Lounge located on the roof top, which features a panoramic view of the city, or the Song Hong Bar.

Pan Pacific Hanoi can host small or large meetings and events at their state-of-the-art, dedicated business center.

Ba Dinh is a great choice for travelers interested in sightseeing, history and city walks.

Couples in particular like the location – they rated it 8.4 for a two-person trip.

We speak your language!

Pan Pacific Hanoi has been welcoming Booking.com guests since Sept 3, 2009
Hotel chain/brand: Pan Pacific Hotels & Resorts

Missing some information?

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Most Popular Facilities

Free WiFi

Swimming pool

Family rooms

Spa

Non-smoking rooms

Bar

Good for couples – they rated the facilities 8.8 for two-person stays.

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Guests love...

“friendly staff”
27 related reviews

“great view”
23 related reviews

“buffet breakfast”
16 related reviews

Top Location: Highly rated by recent guests (8.4)

Breakfast Info

Vegan, Gluten-free, Asian, American, Buffet

Free WiFi
Guests consistently rate the WiFi as excellent

Free parking available at the hotel

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Pan Pacific Hanoi?

Check-in Date

Check-out Date

Rooms

Adults

Children

Sleeps	Room Type
+ Max adults: 2 Max children: 1 (up to years of age)	Pacific Club Room 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This air-conditioned club room has carpeted flooring and is soundproof. It is fitted with a flat-screen satellite TV, mini-bar and a desk. The private bathroom includes shower facilities, a hairdryer and free toiletries. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Slippers • Satellite channels • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Soundproof • View • Wake-up service • Alarm clock • Electric kettle • Executive Lounge Access • Wardrobe or closet • Cleaning products • City view • Towels • Linens • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Deluxe Double Room 1 king bed	Show prices
Start of dialog content Free parking Featuring contemporary decor with light tones, this air-conditioned double room is fitted with a flat-screen satellite TV and a work desk overlooking panoramic views of the city. The private bathroom includes a hairdryer and free toiletries. Room Facilities: • Minibar • TV • Telephone • Air conditioning • Slippers • Cable channels • View • City view • Upper floors accessible by elevator • Entire unit wheelchair accessible Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Premier Lake View Room 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This air-conditioned premier room opens up to panoramic views of West Lake. It is fitted with carpeted flooring, a flat-screen TV and a desk. The private bathroom includes a separate bathtub and a standing shower. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Slippers • Satellite channels • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Soundproof • View • Wake-up service • Alarm clock • Electric kettle • Wardrobe or closet • Lake view • Cleaning products • Towels • Linens • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Studio Suite 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This spacious air-conditioned suite opens up to panoramic views of the lake. It has a separate living room fitted with a flat-screen TV, desk and mini-bar. The private bathroom includes a hairdryer and free toiletries. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Slippers • Satellite channels • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Soundproof • View • Wake-up service • Alarm clock • Electric kettle • Executive Lounge Access • Wardrobe or closet • Lake view • Cleaning products • Towels • Linens • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Toilet paper • Sofa bed Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Deluxe Twin Room 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Featuring contemporary decor with light tones, this air-conditioned twin room is fitted with a flat-screen satellite TV and a work desk overlooking panoramic views of the city. The private bathroom includes a hairdryer and free toiletries. Room Facilities: • Minibar • Shower • TV • Telephone • Air conditioning • Desk • Private Bathroom • Slippers • Cable channels • Carpeted • Flat-screen TV • View • Cleaning products • City view • Upper floors accessible by elevator • Entire unit wheelchair accessible Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	One-Bedroom Premier Serviced Suite 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This one-bedroom apartment comes with a separate living room with sofa and fully-equipped kitchen. Private bathroom comes with a deep bathtub, separate rain shower stall and free toiletries. Apartment Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Kitchenette • Bathrobe • Refrigerator • Desk • Ironing facilities • Sitting area • Free toiletries • DVD Player • Toilet • Microwave • Washing machine • Private Bathroom • Slippers • Satellite channels • Kitchen • Cable channels • Bathtub or shower • Flat-screen TV • Sofa • Soundproof • View • Hardwood or parquet floors • Wake-up service • Dining area • Electric kettle • Kitchenware • Wardrobe or closet • Lake view • Towels • Linens • Dining table • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	One-Bedroom Executive Serviced Suite 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This apartment features a sofa, flat-screen TV and mini-bar. Apartment Facilities: • Minibar • TV • Telephone • Air conditioning • Private Bathroom • Slippers • Cable channels • View • City view • Upper floors accessible by elevator • Entire unit wheelchair accessible Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
× 5 + Max adults: 5 Max children: 1 (up to years of age)	Two-Bedroom Premier Serviced Suite Bedroom 1: 2 twin beds Bedroom 2: 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This apartment has a kitchenware, soundproofing and sofa. Apartment Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Kitchenette • Bathrobe • Refrigerator • Desk • Ironing facilities • Sitting area • Free toiletries • DVD Player • Toilet • Microwave • Washing machine • Private Bathroom • Slippers • Satellite channels • Kitchen • Cable channels • Bathtub or shower • Flat-screen TV • Sofa • Soundproof • View • Hardwood or parquet floors • Wake-up service • Dining area • Electric kettle • Kitchenware • Wardrobe or closet • Lake view • Towels • Linens • Dining table • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 4 Max children: 1 (up to years of age)	Two-Bedroom Executive Serviced Suite Bedroom 1: 2 twin beds Bedroom 2: 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This apartment features a dining area, DVD player and bathrobe. Apartment Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Kitchenette • Bathrobe • Refrigerator • Desk • Ironing facilities • Sitting area • Free toiletries • DVD Player • Toilet • Microwave • Washing machine • Private Bathroom • Slippers • Satellite channels • Kitchen • Cable channels • Bathtub or shower • Flat-screen TV • Sofa • Soundproof • View • Hardwood or parquet floors • Wake-up service • Dining area • Electric kettle • Kitchenware • Wardrobe or closet • Lake view • Towels • Linens • Dining table • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

15 properties in Hanoi like Pan Pacific Hanoi were booked in the last 12 hours

5 reasons to choose Pan Pacific Hanoi

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Hanoi

Hotel surroundings – This neighborhood is a great choice for travelers interested in sightseeing, history and city walks – Check location Guests loved walking around the neighborhood!

Closest Landmarks

Tran Quoc Pagoda
0.2 miles
Truc Bach Lake
0.3 miles
West Lake
0.4 miles
Quan Thanh Temple
0.5 miles
Cua Bac Church
0.6 miles
Presidential Palace
0.8 miles
Hanoi Botanical Garden
0.8 miles
National Assembly Building
0.9 miles
Hanoi Citadel
1 miles
Ho Chi Minh Mausoleum
1 miles

Restaurants & Markets

Dong Xuan Market Market
1.1 miles
Cafe Giảng - Egg Coffee Cafe/Bar
1.5 miles
Cong Cafe Cafe/Bar
0.1 miles
Bao Oanh Cafe Cafe/Bar
0.1 miles
Sy Phu Restaurant Restaurant
0.1 miles
West-lake Shrimp Cake Restaurant
0.2 miles
Foodshop 45 Restaurant
0.3 miles
Vinmart+ Supermarket
0.4 miles

Natural Beauty

Truc Bach Lake Lake
0.1 miles
Westlake Lake
0.2 miles

Closest Airports

Noi Bai International Airport
11.6 miles
Cat Bi International Airport
59.2 miles

What Travelers Love About This Location

“Breakfast, staff, view and hotel location was all good. ”

Aqeel

Oman

9.5

“We enjoy the stay in a club room for several days. The staffs are all nice. After a long trip, we love to go to the club lounge to relax and refresh our mind. T...”

Eureka

Taiwan

9.5

“Location was great. Thank you”

Mathieu

South Africa

Are you missing any information about this area?

Brilliant!

2 Restaurants On Site

Pacifica

Food: American, Japanese, Korean, Seafood, Singaporean, Sushi, Vietnamese, Local, Asian, International, European

Menu: Buffet & À La Carte
Ming Restaurant

Food: Cantonese, Chinese, Asian

Menu: Buffet & À La Carte

House Rules Pan Pacific Hanoi takes special requests – add in the next step!

Check-in

From 2:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children are welcome

0 - 11 years	Can use an existing bed	FREE
0 - 11 years	Can use an extra bed when requested	VND 678,563 per child, per night
12+ years	Can use an extra bed when requested	VND 1,357,125 per person, per night

The maximum number of extra beds and children allowed in existing beds depends on the room you pick. Double-check the maximum capacity for the room you selected.

No cribs are available

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Pan Pacific Hanoi accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Extra beds are subject to availability upon check-in.

Please note that Sofitel Plaza Hanoi has been rebranded to Pan Pacific Hanoi since 1 October 2016.

“The location of the hotel is nice. It is on the west lake of Hanoi and the rooms have large windows with a view of the lake and the city. The bathroom was very nice and looked as if it had been renovated recently. I asked for a late check out and the check in person was very nice about it and gave me until 2pm.”

Elizabeth

United States of America

“Wonderful breakfast. Great attentive staff. The location is great as it's just 10 minutes away from the Old Quarter, you're in a peaceful area away from the hustle and bustle of the noisy city center. ”

Jorge2811

Panama

“The room was clean and big. The bed was amazingly comfortable, with more than enough pillows. The bathroom was classy and clean. The view from the rooftop at night is to die for. Elevator and lobby were also great.”

Thierry

Belgium

“Spacious and nice room. Spa with sauna, wet cabin and hot whirl pool. Large choice at breakfast and lunch buffets. Very friendly staff. Summit bar on the roof offers magnificent view over the lake and city.”

Steven

See all guest reviews for Pan Pacific Hanoi

Newest Reviews for Pan Pacific Hanoi

Reviewed: April 23, 2019

TeddyBearkk
Poland
Age group: 35 – 44

1 helpful vote
9.6

“great place to fulfill a time with someone close to you”
- • Business trip
- • Group of friends
- • Pacific Club Room
- • Stayed 6 nights
all was fine
it was quite nice

Stayed in April 2019
Reviewed: April 19, 2019

Brian
United Kingdom
8.3

“Lovely facilities, poor dining room staff”
- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
The staff were not of a 4 star standard. We were rushed out of every meal we had. I asked for more hashbrowns and bacon at breakfast and was told it was gone when there was still 20 minutes left till breakfast was finished and it's not exactly cheap. I explained this and the chef went and brought more out. So it was pure laziness that he told me they had ran out. Not the service we expected in a hotel of this kind.
The room was lovely and the foyer. The buffet dinner was lovely with a great selection.

Stayed in April 2019
Reviewed: April 15, 2019

Brahm
Singapore

2 helpful votes
8.3

Very Good
- • Leisure trip
- • Family with young children
- • 2 rooms
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast was a bit average.
Nice rooms, nice pool and gym

Stayed in April 2019
Reviewed: April 15, 2019

Aqeel
Oman
9.6

Exceptional
- • Leisure trip
- • Couple
- • Premier Lake View Room
- • Stayed 2 nights
- • Submitted from a mobile device
Coming from a middle eastern country. We thought the food could've been better. Its average.
Breakfast, staff, view and hotel location was all good.

Stayed in April 2019
Reviewed: April 11, 2019

Jay
Singapore
5.8

Okay
- • Leisure trip
- • Group of friends
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The staff were not very friendly. Shocking that a 4 star hotel I tried staying a day was much more helpful than the pan pacific staff. They also gave wrong info on some tourist destination and shopping. Wasted my day searching. Very disappointing staff.
I like the nice decor and the 5 star standard.

Stayed in April 2019
Reviewed: April 8, 2019

Luiz
Brazil
Age group: 35 – 44
9.6

“Very good hotel”
- • Business trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
The hotel is a little far away the Old Quarter, about 3 km.
The hotel is very good and some rooms have a lovely view to the lake. Huge variety in breakfast and very kind staff.

Stayed in April 2019
Reviewed: April 7, 2019

Derek
Australia
9.6

“Fulfilled my requirements for a quick 1 night stay most adequately, thanks.”
- • Leisure trip
- • Solo traveler
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Twin room OK for 1 person. A little small if sharing.
Good Taxi rank, no waiting. Spacious reception.

Stayed in April 2019
Reviewed: April 6, 2019

Thao
Vietnam
10

Exceptional
- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
The hotel smell is fabulous. I went to many 5 stars hotel but this so far is my most favourite the great smell from lobby to the room. It's very quite as well. Love it

Stayed in April 2019
Reviewed: April 5, 2019

SHAKER EBRAHIM
Kuwait
Age group: 45 – 54
9.6

Exceptional
- • Leisure trip
- • Solo traveler
- • Premier Lake View Room
- • Stayed 2 nights
- • Submitted from a mobile device
Wonderful experience with great sport zone and swimming pool and spa

Stayed in March 2019
Reviewed: April 2, 2019

Chin
Vietnam
10

“A great weekend stay”
- • Leisure trip
- • Couple
- • Pacific Club Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very friendly staff, well furnished room, good location and value for money.

Stayed in April 2019
Reviewed: April 1, 2019

Danial
United Kingdom
7.5

“Good value for money for a stopover in Hanoi.”
- • Leisure trip
- • Family with young children
- • Studio Suite
- • Stayed 1 night
- • Submitted from a mobile device
Very dated rooms. AC wasn’t working but a quick visit by the engineer sorted it out.
Good value for money. Nice breakfast.

Stayed in April 2019
Reviewed: March 26, 2019

Abdulrahman
Oman
10

Exceptional
- • Leisure trip
- • Couple
- • Pacific Club Room
- • Stayed 2 nights
- • Submitted from a mobile device
The Pacific club

Stayed in March 2019
Reviewed: March 16, 2019

Kodchawan
Thailand
10

“If I have a chance to visit Hanoi i will stay at Pan Pacific hotel again”
- • Leisure trip
- • Group of friends
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Good breakfast Nice hotel Good location Good service

Stayed in February 2019
Reviewed: March 14, 2019

Traveler94703
United States of America
3.3

“This hotel is overrated. It is old and shows its age. It needs a major overhaul.”
- • Leisure trip
- • Couple
- • Premier Lake View Room
- • Stayed 3 nights
Room smelled of mold/mildew. It gave me a headache and a sore thoat. TV in first room did not work. Neither did the clock and half of the power outlets in the room.
Staff was friendly.

Stayed in March 2019
Reviewed: March 14, 2019

Aravind
Australia
9.6

Exceptional
- • Leisure trip
- • Solo traveler
- • Pacific Club Room
- • Stayed 1 night
- • Submitted from a mobile device
Only issue was I requested a shirt pressed (free with pacific club booking). Received an ironing board and was told they did not have any of my shirts (???) - I think my request was lost in translation with reception. Just ironed the shirt myself though.
Almost flawless. Staff were very approachable and friendly. Helpful wirh planning my stay and recommended a great restaurant. Breakfast at the pacific club was excellent. Very happy with my room. Spacious, comfortable, clean and tidy.

Stayed in March 2019

Hotel Pan Pacific Hanoi

Pan Pacific Hanoi This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Get the celebrity treatment with world-class service at Pan Pacific Hanoi

Most Popular Facilities

Guests love...

Availability

5 reasons to choose Pan Pacific Hanoi

Why book with us?

See availability Hotel surroundings – This neighborhood is a great choice for travelers interested in sightseeing, history and city walks – Check location Great location - show map Guests loved walking around the neighborhood!

Closest Landmarks

Restaurants & Markets

Natural Beauty

Closest Airports

Most Popular Landmarks

What Travelers Love About This Location

Pacifica

Ming Restaurant

See availability Facilities of Pan Pacific Hanoi Great facilities! Review score, 8.7

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Pan Pacific Hanoi

Hotel surroundings – This neighborhood is a great choice for travelers interested in sightseeing, history and city walks – Check location Guests loved walking around the neighborhood!

Facilities of Pan Pacific Hanoi Great facilities! Review score, 8.7

House Rules Pan Pacific Hanoi takes special requests – add in the next step!