Name: Pan Pacific Hanoi
Address: 1 Thanh Nien Road, Ba Dinh, 10000 Hanoi, Vietnam, 1 Thanh Nien Road, Ha Noi Municipality, 10000, Vietnam
Price range: Prices for upcoming dates start at $111 per night (We Price Match)
Rating: 8.8

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (632)

Hotel Pan Pacific Hanoi

This neighborhood is a great choice for travelers interested in history, sightseeing and old-town exploration – Check location 1 Thanh Nien Road, Ba Dinh, 10000 Hanoi, Vietnam – This neighborhood is a great choice for travelers interested in history, sightseeing and old-town exploration – Check location

The surrounding neighborhood or a neighborhood close to the hotel

The swimming pool at or near Pan Pacific Hanoi

A restaurant or other place to eat at Pan Pacific Hanoi

A bed or beds in a room at Pan Pacific Hanoi

The lounge or bar area at Pan Pacific Hanoi

Spa and/or other wellness facilities at Pan Pacific Hanoi

Lock in a great price for Pan Pacific Hanoi – rated 8.8 by recent guests!

to get started.

Everything! The place, view, food and staff. We’ve stayed here four times and always come home with great memories.

Jenelle

Vietnam

I did not take advantage of breakfast as I had early morning cruise, but the location was great.

Richard

United States of America

Enjoyed our stay the pool was nice and cool and a great way to relax at the end of a hot busy day. Views from the room and the summit bar were great!

Laurie

New Zealand

This is our second time staying at Pan Pacific. Location is perfect--they have the best view of the city! Best place to see it is at the Summit bar. It's on the 20th floor (the best time to go is at sunset). The staff are highly-trained, very helpful, approachable and were able to to cater to all our needs. They even prepared a cake for my daughter for her first birthday. Food at Song Hong lounge bar and Pacifica buffet restaurant were top notch. Either you come here only for a drink or stay here for the weekend, it's a great place to relax and unwind. Thank you Pan Pacific for making our experience a memorable one!

Pamela

Vietnam

Nice and clean place with attentive staff. Value for money. Highly recommended for business or other visitors.

Sutinder

Hong Kong

As I am residing in Vietnam , I frequently stay in Hanoi. I Experienced different hotels, 5&4 stars from Apricot to chic botique and recently staying in Tay Ho District in nice hotels like Diamond and Elegant suite westlake. So this time I decided to book Pan Pacific which did not met my expectation. Major feature which was satifactory for me in Pan Pacific was their indoor pool and Gym facility , you could rarely find same level in other Hotel in Hanoi.

Alidovali

Iran

The hotel smell is fabulous. I went to many 5 stars hotel but this so far is my most favourite the great smell from lobby to the room. It's very quite as well. Love it

Thao

Vietnam

Very friendly staff, well furnished room, good location and value for money.

Chin

Vietnam

The location of the hotel is nice. It is on the west lake of Hanoi and the rooms have large windows with a view of the lake and the city. The bathroom was very nice and looked as if it had been renovated recently. I asked for a late check out and the check in person was very nice about it and gave me until 2pm.

Elizabeth

United States of America

Great value, nice location right next to the west lake. Very clean hotel room.

Sean0607

China

9.1

Staff
Highly rated for:
Views from the property
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On-site swimming pool
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Views from the property
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Very clean bathrooms
Highly rated for:
Views from the property
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Very comfy beds
Highly rated for:
Very comfy beds
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
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Great check-in experience
Highly rated for:
Views from the property
Highly rated for:
Very clean bathrooms
Highly rated for:
Views from the property
Highly rated for:
Very clean bathrooms

What guests loved the most:
“Everything! The place, view, food and staff. We’ve stayed here four times and always come home with great memories.”

Jenelle Vietnam
“I did not take advantage of breakfast as I had early morning cruise, but the location was great.”

Richard United States of America
“Enjoyed our stay the pool was nice and cool and a great way to relax at the end of a hot busy day. Views from the room and the summit bar were great!”

Laurie New Zealand
“This is our second time staying at Pan Pacific. Location is perfect--they have the best view of the city! Best place to see it is at the Summit bar.”

Pamela Vietnam
“Nice and clean place with attentive staff. Value for money. Highly recommended for business or other visitors.”

Sutinder Hong Kong
“As I am residing in Vietnam , I frequently stay in Hanoi. I Experienced different hotels, 5&4 stars from Apricot to chic botique and recently staying in Tay Ho District in nice hotels like Diamond...”

Alidovali Iran
“The hotel smell is fabulous. I went to many 5 stars hotel but this so far is my most favourite the great smell from lobby to the room. It's very quite as well. Love it”

Thao Vietnam
“Very friendly staff, well furnished room, good location and value for money.”

Chin Vietnam
“The location of the hotel is nice. It is on the west lake of Hanoi and the rooms have large windows with a view of the lake and the city.”

Elizabeth United States of America
“Great value, nice location right next to the west lake. Very clean hotel room.”

Sean0607 China

Get the celebrity treatment with world-class service at Pan Pacific Hanoi

One of our top picks in Hanoi.Soaring twenty floors above the city, Pan Pacific Hanoi offers views of the West Lake, Truc Bach Lake and Red River. Just minutes from the city center, guests can visit the vibrant Old Quarter, located just 1.9 mi from the property, or enjoy a stroll by the lake. It features a full spa, indoor heated all-season swimming pool with retractable roof and complimentary WiFi throughout the property.

Pan Pacific Hanoi is 1.7 mi from Thang Long Water Puppet Theater. Attractions less than a 10-minute drive away include the famous Hoan Kiem Lake as well as Ba Dinh Square, Dong Xuan and night markets.

The rooms feature a contemporary style and are decorated with yellow, neutral tones, modern furnishings and Vietnamese designs. They each feature flat-screen LCD TV and fully-stocked mini-bar. Private bathrooms are fitted with a bathtub or shower and provide French bathroom amenities.

Pan Pacific Hanoi offers plenty of food options that include Ming Restaurant that serves authentic dim sum dishes and an array of Chinese delicacies. Pacifica offers a buffet of international cuisines. Guests who wish to simply kick back with a drink can visit the Summit Lounge located on the roof top, which features a panoramic view of the city, or the Song Hong Bar.

Pan Pacific Hanoi can host small or large meetings and events at their state-of-the-art, dedicated business center.

Ba Dinh is a great choice for travelers interested in history, sightseeing and old-town exploration.

Couples in particular like the location – they rated it 8.4 for a two-person trip.

We speak your language!

Pan Pacific Hanoi has been welcoming Booking.com guests since Sept 3, 2009
Hotel chain/brand: Pan Pacific Hotels & Resorts

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Most Popular Facilities

Free WiFi

Swimming pool

Family rooms

Spa

Non-smoking rooms

Bar

Good for couples – they rated the facilities 8.8 for two-person stays.

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Bookers love...

“friendly staff”
27 related reviews

“great view”
27 related reviews

“breakfast buffet”
20 related reviews

Top Location: Highly rated by recent guests (8.4)

Breakfast Info

Vegan, Gluten-free, Asian, American, Buffet

Free WiFi
Guests consistently rate the WiFi as excellent

Free parking available at the hotel

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Pan Pacific Hanoi?

Check-in Date

Check-out Date

Rooms

Adults

Children

Sleeps	Room Type
+ Max adults: 2 Max children: 1 (up to years of age)	Pacific Club Room 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This air-conditioned club room has carpeted flooring and is soundproof. It is fitted with a flat-screen satellite TV, mini-bar and a desk. The private bathroom includes shower facilities, a hairdryer and free toiletries. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Slippers • Satellite channels • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Soundproof • View • Wake-up service • Alarm clock • Electric kettle • Executive Lounge Access • Wardrobe or closet • Cleaning products • City view • Towels • Linens • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Deluxe Double Room 1 king bed	Show prices
Start of dialog content Free parking Featuring contemporary decor with light tones, this air-conditioned double room is fitted with a flat-screen satellite TV and a work desk overlooking panoramic views of the city. The private bathroom includes a hairdryer and free toiletries. Room Facilities: • Minibar • TV • Telephone • Air conditioning • Slippers • Cable channels • View • City view • Upper floors accessible by elevator • Entire unit wheelchair accessible Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Premier Lake View Room 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This air-conditioned premier room opens up to panoramic views of West Lake. It is fitted with carpeted flooring, a flat-screen TV and a desk. The private bathroom includes a separate bathtub and a standing shower. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Desk • Free toiletries • Toilet • Private Bathroom • Slippers • Satellite channels • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Soundproof • View • Wake-up service • Alarm clock • Electric kettle • Wardrobe or closet • Lake view • Cleaning products • Towels • Linens • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Studio Suite 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This spacious air-conditioned suite opens up to panoramic views of the lake. It has a separate living room fitted with a flat-screen TV, desk and mini-bar. The private bathroom includes a hairdryer and free toiletries. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Bathrobe • Desk • Sitting area • Free toiletries • Toilet • Private Bathroom • Slippers • Satellite channels • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Soundproof • View • Wake-up service • Alarm clock • Electric kettle • Executive Lounge Access • Wardrobe or closet • Lake view • Cleaning products • Towels • Linens • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Toilet paper • Sofa bed Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Deluxe Twin Room 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Featuring contemporary decor with light tones, this air-conditioned twin room is fitted with a flat-screen satellite TV and a work desk overlooking panoramic views of the city. The private bathroom includes a hairdryer and free toiletries. Room Facilities: • Minibar • Shower • TV • Telephone • Air conditioning • Desk • Private Bathroom • Slippers • Cable channels • Carpeted • Flat-screen TV • View • Cleaning products • City view • Upper floors accessible by elevator • Entire unit wheelchair accessible Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	One-Bedroom Premier Serviced Suite 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This one-bedroom apartment comes with a separate living room with sofa and fully-equipped kitchen. Private bathroom comes with a deep bathtub, separate rain shower stall and free toiletries. Apartment Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Kitchenette • Bathrobe • Refrigerator • Desk • Ironing facilities • Sitting area • Free toiletries • DVD Player • Toilet • Microwave • Washing machine • Private Bathroom • Slippers • Satellite channels • Kitchen • Cable channels • Bathtub or shower • Flat-screen TV • Sofa • Soundproof • View • Hardwood or parquet floors • Wake-up service • Dining area • Electric kettle • Kitchenware • Wardrobe or closet • Lake view • Towels • Linens • Dining table • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	One-Bedroom Executive Serviced Suite 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This apartment features a sofa, flat-screen TV and mini-bar. Apartment Facilities: • Minibar • TV • Telephone • Air conditioning • Private Bathroom • Slippers • Cable channels • View • City view • Upper floors accessible by elevator • Entire unit wheelchair accessible Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
× 5 + Max adults: 5 Max children: 1 (up to years of age)	Two-Bedroom Premier Serviced Suite Bedroom 1: 2 twin beds Bedroom 2: 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This apartment has a kitchenware, soundproofing and sofa. Apartment Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Kitchenette • Bathrobe • Refrigerator • Desk • Ironing facilities • Sitting area • Free toiletries • DVD Player • Toilet • Microwave • Washing machine • Private Bathroom • Slippers • Satellite channels • Kitchen • Cable channels • Bathtub or shower • Flat-screen TV • Sofa • Soundproof • View • Hardwood or parquet floors • Wake-up service • Dining area • Electric kettle • Kitchenware • Wardrobe or closet • Lake view • Towels • Linens • Dining table • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 4 Max children: 1 (up to years of age)	Two-Bedroom Executive Serviced Suite Bedroom 1: 2 twin beds Bedroom 2: 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This apartment features a dining area, DVD player and bathrobe. Apartment Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Iron • Kitchenette • Bathrobe • Refrigerator • Desk • Ironing facilities • Sitting area • Free toiletries • DVD Player • Toilet • Microwave • Washing machine • Private Bathroom • Slippers • Satellite channels • Kitchen • Cable channels • Bathtub or shower • Flat-screen TV • Sofa • Soundproof • View • Hardwood or parquet floors • Wake-up service • Dining area • Electric kettle • Kitchenware • Wardrobe or closet • Lake view • Towels • Linens • Dining table • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

10 properties in Hanoi like Pan Pacific Hanoi were booked in the last 12 hours

5 reasons to choose Pan Pacific Hanoi

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Hanoi

Hotel surroundings

–

Closest Landmarks *

Tran Quoc Pagoda
0.2 miles
Truc Bach Lake
0.3 miles
West Lake
0.4 miles
Quan Thanh Temple
0.5 miles
Cua Bac Church
0.6 miles
Presidential Palace
0.8 miles
Hanoi Botanical Garden
0.8 miles
National Assembly Building
0.9 miles
Hanoi Citadel
1 miles
Ho Chi Minh Mausoleum
1 miles

Restaurants & Markets *

Dong Xuan Market Market
1.1 miles
Cafe Giảng - Egg Coffee Cafe/Bar
1.5 miles
Cong Cafe Cafe/Bar
0.1 miles
Bao Oanh Cafe Cafe/Bar
0.1 miles
Sy Phu Restaurant Restaurant
0.1 miles
West-lake Shrimp Cake Restaurant
0.2 miles
Foodshop 45 Restaurant
0.3 miles
Vinmart+ Supermarket
0.4 miles

Natural Beauty *

Truc Bach Lake Lake
0.1 miles
Westlake Lake
0.2 miles

Closest Airports *

Noi Bai International Airport
11.6 miles
Cat Bi International Airport
59.2 miles

What Travelers Love About This Location

“Excellent staff The club room is excellent value Absolutely brilliant mattresses for a comfortable sleep Great location, views ”

Dhruv

India

“We enjoy the stay in a club room for several days. The staffs are all nice. After a long trip, we love to go to the club lounge to relax and refresh our mind. T...”

Eureka

Taiwan

9.5

“Location was great. Thank you”

Mathieu

South Africa

Are you missing any information about this area?

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2 Restaurants On Site

Pacifica

Food: American, Japanese, Korean, Seafood, Singaporean, Sushi, Vietnamese, Local, Asian, International, European

Menu: Buffet & À La Carte
Ming Restaurant

Food: Cantonese, Chinese, Asian

Menu: Buffet & À La Carte

House Rules Pan Pacific Hanoi takes special requests – add in the next step!

Check-in

From 2:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children of all ages are welcome.

Children 12 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

0 - 11 years	Can use an extra bed when requested	VND 678,563 per child, per night
12+ years	Can use an extra bed when requested	VND 1,357,125 per person, per night

This property doesn't offer cribs.

The maximum number of extra beds allowed depends on the room you choose. Double-check the maximum capacity for the room you selected.

All cribs and extra beds are subject to availability.

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Pan Pacific Hanoi accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Extra beds are subject to availability upon check-in.

Please note that Sofitel Plaza Hanoi has been rebranded to Pan Pacific Hanoi since 1 October 2016.

“This is our second time staying at Pan Pacific. Location is perfect--they have the best view of the city! Best place to see it is at the Summit bar. It's on the 20th floor (the best time to go is at sunset). The staff are highly-trained, very helpful, approachable and were able to to cater to all our needs. They even prepared a cake for my daughter for her first birthday. Food at Song Hong lounge bar and Pacifica buffet restaurant were top notch. Either you come here only for a drink or stay here for the weekend, it's a great place to relax and unwind. Thank you Pan Pacific for making our experience a memorable one!”

“As I am residing in Vietnam , I frequently stay in Hanoi. I Experienced different hotels, 5&4 stars from Apricot to chic botique and recently staying in Tay Ho District in nice hotels like Diamond and Elegant suite westlake. So this time I decided to book Pan Pacific which did not met my expectation. Major feature which was satifactory for me in Pan Pacific was their indoor pool and Gym facility , you could rarely find same level in other Hotel in Hanoi.”

“The location of the hotel is nice. It is on the west lake of Hanoi and the rooms have large windows with a view of the lake and the city. The bathroom was very nice and looked as if it had been renovated recently. I asked for a late check out and the check in person was very nice about it and gave me until 2pm.”

See all guest reviews for Pan Pacific Hanoi

Newest Reviews for Pan Pacific Hanoi

Reviewed: August 18, 2019

Jenelle
Vietnam
10

Exceptional
- • Leisure trip
- • Family with young children
- • Premier Lake View Room
- • Stayed 2 nights
- • Submitted from a mobile device
None. It’s one of our favorite hotels in Hanoi.
Everything! The place, view, food and staff. We’ve stayed here four times and always come home with great memories.

Stayed in August 2019
Reviewed: August 12, 2019

Wong
Singapore
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
The location is a bit far from old quarter.
The service is excellent.

Stayed in August 2019
Reviewed: August 12, 2019

Sean
Singapore

1 helpful vote
8.3

“A nice one”
- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
The location was great for our last day and a walking distance to the Pagoda and Home restaurant.

Stayed in August 2019
Reviewed: August 7, 2019

Catherine
United Kingdom
9.6

“Stay here - it’s worth the taxi into old town”
- • Leisure trip
- • Family with young children
- • Studio Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Amazing staff and spacious rooms. The best in Hanoi.

Stayed in August 2019
Reviewed: July 29, 2019

Dhruv Bhutani
India

3 helpful votes
10

Exceptional
- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The rooms look slightly dated
Excellent staff The club room is excellent value Absolutely brilliant mattresses for a comfortable sleep Great location, views

Stayed in July 2019
Reviewed: July 29, 2019

Nay
Australia

1 helpful vote
7.9

Good
- • Leisure trip
- • Family with young children
- • 2 rooms
- • Stayed 2 nights
very busy corner area location. when checking in we paid extra for upgrade to suite - has 02 rooms connected and share same foyer.but not what expected paying USD100 ADDITIONAL UPGRADE PER NIGHT.. some issues with keys but sorted out by hotel. breakfast is so.. so... room lighting is so .. so. main lobby represent nice, but room is a bit old compare to other Pan Pacific hotel. kids did mess up slight when they order room-services. Hotel staff did clean up , but they did not clean up to our expectation.. could have do better cleaning. Overall good clean hotel and reasonable budget for family stay.

Stayed in July 2019
Reviewed: July 28, 2019

Teertha
Singapore
10

“It was excellent.”
- • Leisure trip
- • Couple
- • Premier Lake View Room
- • Stayed 3 nights
- • Submitted from a mobile device
Lovely helpful staff. Beautiful room. We loved our evening at the rooftop bar, it was the perfect view.

Stayed in July 2019
Reviewed: July 19, 2019

Belinda
Australia

4 helpful votes
10

Exceptional
- • Leisure trip
- • Couple
- • Studio Suite
- • Stayed 1 night
Nothing to note.
The staff were fabulous and personable. The location ideal close to the old part of the city. Great view over West Lake.

Stayed in July 2019
Reviewed: July 12, 2019

Melissa
Australia

1 helpful vote
10

Exceptional
- • Leisure trip
- • Solo traveler
- • Studio Suite
- • Stayed 1 night
- • Submitted from a mobile device
Staff were amazing, view from the room was beautiful. The bed was so comfortable! Spent the day after a long flight at the spa & with room service. Exceeded expectations. Would definitely return

Stayed in July 2019
Reviewed: July 10, 2019

Andrada
Germany
Age group: 25 – 34

4 helpful votes
10

“Great stay”
- • Leisure trip
- • Group of friends
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Amazing breakfast and rooftop bar! Very clean rooms and very, very kind staff. I’ll definitely come back!

Stayed in June 2019
Reviewed: June 28, 2019

Andrada
Germany
Age group: 25 – 34

4 helpful votes
10

“Excellent!”
- • Business trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Great hotel, very nice staff with great humour, amazing rooftop bar!! Everything was perfect!!

Stayed in June 2019
Reviewed: June 25, 2019

Richard
United States of America
10

“great roof top bar over looking city ;-) nice clean room and pool area.”
- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
traveler lounge could be updated with new furniture as cushion was sunk into couch...
I did not take advantage of breakfast as I had early morning cruise, but the location was great.

Stayed in June 2019
Reviewed: June 23, 2019

Prajit
India
Age group: 35 – 44
10

“Peaceful Stay”
- • Business trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 2 nights
Friendly staff, Nice clean room.

Stayed in May 2019
Reviewed: June 21, 2019

Laurie
New Zealand

3 helpful votes
9.6

Exceptional
- • Leisure trip
- • Couple
- • Premier Lake View Room
- • Stayed 1 night
- • Submitted from a mobile device
Enjoyed our stay the pool was nice and cool and a great way to relax at the end of a hot busy day. Views from the room and the summit bar were great!

Stayed in June 2019
Reviewed: June 14, 2019

p4leik3n
Germany

2 helpful votes
10

“Ideal for conferences”
- • Business trip
- • Solo traveler
- • Premier Lake View Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast too expensive
View from the room

Stayed in June 2019

Hotel Pan Pacific Hanoi

Pan Pacific Hanoi This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

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Pan Pacific Hanoi

Facilities of Pan Pacific Hanoi Great facilities! Review score, 8.7

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