Get the celebrity treatment with world-class service at Pan Pacific Hanoi

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Soaring twenty floors above the city, Pan Pacific Hanoi offers views of the West Lake, Truc Bach Lake and Red River. Just minutes from the city center, guests can visit the vibrant Old Quarter, located just 1.9 mi from the property, or enjoy a stroll by the lake. It features a full spa, indoor heated all-season swimming pool with retractable roof and complimentary WiFi throughout the property.

Pan Pacific Hanoi is 1.7 mi from Thang Long Water Puppet Theater. Attractions less than a 10-minute drive away include the famous Hoan Kiem Lake as well as Ba Dinh Square, Dong Xuan and night markets.

The rooms feature a contemporary style and are decorated with yellow, neutral tones, modern furnishings and Vietnamese designs. They each feature flat-screen LCD TV and fully-stocked mini-bar. Private bathrooms are fitted with a bathtub or shower and provide French bathroom amenities.

Pan Pacific Hanoi offers plenty of food options that include Ming Restaurant that serves authentic dim sum dishes and an array of Chinese delicacies. Pacifica offers a buffet of international cuisines. Guests who wish to simply kick back with a drink can visit the Summit Lounge located on the roof top, which features a panoramic view of the city, or the Song Hong Bar.

Pan Pacific Hanoi can host small or large meetings and events at their state-of-the-art, dedicated business center.

Couples in particular like the location – they rated it 8.5 for a two-person trip.

Pan Pacific Hanoi has been welcoming guests since Sept 3, 2009
Hotel chain/brand: Pan Pacific Hotels & Resorts

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Property Highlights

Top Location: Highly rated by recent guests (8.7)

Breakfast Info

Vegan, Gluten-free, Asian, American, Buffet

Free parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


When would you like to stay at Pan Pacific Hanoi?

Sorry, reservations for more than 90 nights aren't possible.

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4 reasons to choose Pan Pacific Hanoi

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

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Hotel area info *
Guests loved walking around the neighborhood!
Great location - show map
What's nearby
  • Tran Quoc Pagoda
    0.2 miles
  • Truc Bach Lake
    0.3 miles
  • West Lake
    0.4 miles
  • Quan Thanh Temple
    0.5 miles
  • Cua Bac Church
    0.6 miles
  • Presidential Palace
    0.8 miles
  • Hanoi Botanical Garden
    0.8 miles
  • Ba Dinh Square
    0.9 miles
  • National Assembly Building
    0.9 miles
  • Ho Chi Minh Mausoleum
    1 miles
Restaurants & cafes
  • Cafe/Bar Cafe Giảng - Egg Coffee
    1.5 miles
  • Cafe/Bar Cong Cafe
    0.1 miles
  • Cafe/Bar Bao Oanh Cafe
    0.1 miles
  • Restaurant Sy Phu Restaurant
    0.1 miles
  • Restaurant West-lake Shrimp Cake
    0.2 miles
  • Restaurant Foodshop 45
    0.3 miles
Top attractions
  • Dong Xuan Market
    1 miles
  • Hanoi Old City Gate
    1.2 miles
  • Vietnam Fine Arts Museum
    1.3 miles
  • Hanoi Temple of Literature
    1.4 miles
  • Thang Long Water Puppet Theater
    1.5 miles
  • St. Joseph Cathedral
    1.6 miles
  • Hoan Kiem Lake
    1.7 miles
  • Ha Noi Train Station
    1.8 miles
  • Trang Tien Plaza
    1.9 miles
  • Hanoi Opera House
    2.1 miles
Natural Beauty
  • Lake Truc Bach Lake
    0.1 miles
  • Lake Westlake
    0.2 miles
Closest Airports
  • Noi Bai International Airport
    11.6 miles
  • Cat Bi International Airport
    59.2 miles
How to get to Pan Pacific Hanoi from Noi Bai International Airport
    Private shuttle
    Free parking is available.
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2 Restaurants On Site


    Food: American, Japanese, Korean, Seafood, Singaporean, Sushi, Vietnamese, Local, Asian, International, European

    Ming Restaurant

    Food: Cantonese, Chinese, Asian

Amenities of Pan Pacific Hanoi
  • Sun deck
  • BBQ facilities Additional charge
  • Terrace
  • Live music/Performance
  • Happy hour Additional charge
  • Golf course (within 2 miles) Additional charge
Food & Drink
  • Coffee house on site
  • Fruit Additional charge
  • Wine/Champagne Additional charge
  • Kid-friendly buffet
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
  • Accessible parking
  • Parking garage
  • Secure parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out Additional charge
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
  • Shared lounge/TV area
  • Shuttle service (additional charge)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Car rental
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
  • Wheelchair accessible
2 swimming pools
Pool 1 – indoor Free!
  • Open all year
Pool 2 – outdoor Free!
  • Seasonal
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full-body massage Additional charge
  • Couples' massage Additional charge
  • Foot massage Additional charge
  • Neck massage Additional charge
  • Back massage Additional charge
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Hairstyling
  • Hair coloring
  • Haircut
  • Hair treatments
  • Facial treatments
  • Beauty services
  • Beach chairs/Loungers
  • Massage Additional charge
  • Spa Additional charge
  • Fitness center
  • Sauna Additional charge
Languages Spoken
  • English
  • Japanese
  • Korean
  • Vietnamese
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Sustainability initiatives
This property has taken steps to provide more sustainable and eco-friendly travel

House rules Pan Pacific Hanoi takes special requests – add in the next step!


From 2:00 PM


Until 12:00 PM


Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 11 years
Extra bed by request
VND 678,563 per child, per night
12+ years
Extra bed by request
VND 1,357,125 per person, per night

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

There's no capacity for cribs at this property.

The maximum number of extra beds allowed depends on the room you choose. Double-check the maximum capacity for the room you selected.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in


Pets are not allowed.


When booking more than 5 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card UnionPay debit card JCB Diners Club American Express Pan Pacific Hanoi accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Extra beds are subject to availability upon check-in.

Please note that Sofitel Plaza Hanoi has been rebranded to Pan Pacific Hanoi since 1 October 2016.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Fitness center is closed from Sat, May 15, 2021 until Mon, May 31, 2021

Spa/wellness center is closed from Sat, May 15, 2021 until Mon, May 31, 2021

Swimming pool #1: Closed from Sat, May 15, 2021 until Mon, May 31, 2021

FAQs about Pan Pacific Hanoi

  • Pan Pacific Hanoi is 1.7 miles from the center of Hanoi.

  • The prices at Pan Pacific Hanoi may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Pan Pacific Hanoi include:

    • Twin/Double
    • Double
    • Twin
    • Apartment

  • Guests staying at Pan Pacific Hanoi can enjoy a highly-rated breakfast during their stay (guest review score: 8.6).

    Breakfast option(s) include:

    • Vegan
    • Gluten-free
    • Asian
    • American
    • Buffet

  • Pan Pacific Hanoi has 2 restaurants:

    • Ming Restaurant
    • Pacifica

  • Pan Pacific Hanoi offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Golf course (within 2 miles)
    • Live music/Performance
    • Personal trainer
    • Swimming pool
    • Happy hour
    • Beauty services
    • Locker rooms
    • Facial treatments
    • Hair treatments
    • Haircut
    • Hair coloring
    • Hairstyling
    • Body treatments
    • Body scrub
    • Body wrap
    • Spa facilities
    • Steam room
    • Spa lounge/Relaxation area
    • Spa/Wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples' massage
    • Full-body massage
    • Fitness
    • Yoga classes
    • Fitness classes

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Check-in at Pan Pacific Hanoi is from 2:00 PM, and check-out is until 12:00 PM.

  • Yes, Pan Pacific Hanoi is popular with guests booking family stays.

  • From the nearest airport, you can get to Pan Pacific Hanoi by:

    • Airport shuttle (arranged by property) 35min