Very friendly and helpful staff,good location,good breakfast

Maryna Belarus

Staff is very friendly and helpful, well appointed, cozy...

Giang Vietnam

Great location very clean and friendly staff. Would stay again

Lee Israel

They(staff) alsway be happy, friendly. They helped me without reason. Very enjoyable!

Alexander Germany

One of the best 4 star hotel in the old quarter. Location is amazing with many restaurant and nightlife at footsteps away . Thoi is a manager - he has 15 years of tour guide ,he will do everything to make sure organizing activities that fit to your interests and budget . Room was gorgeous, bed was super comfortable . The staff team are very kind and professional. They recomment you the way to book any trips, transportations, Highly recommend!!!

Tran Vietnam

Had a really great stay in Hanoi with Matilda Boutique Hotel. Staffs and communications were very fast and helpful, especially Mr Thoi at front desk, with easy check in and check out. Hotel was very clean and tidy in a good location in Old Quater. There are so many markets close by with lots of shopping and good food. Room looked like the pictures. We really enjoyed our time in Hanoi and would absolutely return. Highly recommended!

Marie Switzerland

Great hotel, the staffs are all incredibly friendly and willing to help. The location for the hotel is perfect for going out and exploring the city by walking. The room was incredible (very clean and comfortable). The breakfast buffet was just 5 stars. I would love to stay again and will recommend it to anyone else I know visiting Hanoi.

Johnathan Vietnam

Property is located in the heart of the old quarter. The staff were incredible and provided suggestions and recommendations. I left my cellphone in the taxi that was arranged by the hotel. I emailed the hotel and they were able to have my phone returned to me!

Jen Canada

From the time you pull up the Staff is there helping you. The hotel is appealing from. The moment you step into the lobby. Sparkling clean, tasteful decor. The staff Ms. Moon, Name and Hanh are there to give you a five star arrival and treatment through your entire stay. Anything you ask they are there to provide you with the utmost service with a genuine smile. Thoi the GM arranged tours we requested and accompanied us as our tour guide. Being a previous Tour Guide he was full of historical information about Vietnam. I can not praise him enough. The rooms are so tastefully decorated and spotless. The breakfast was absolutely delicious and fresh. Not your normal large buffet spread. But to me it was better. The food was hot and every morning different. I am a Marriott Manager and normally stay at Marriott's. This hotel gave me a truly Marriott experience of terms of service. Thanks you again and if ever inHanoi again I would truly choose the Matilda.

Brenda United States of America

The staff were wonderful - so helpful, polite, warm and friendly. Nothing was too much trouble. Mr Thoi even phoned the airline I was travelling with when my flight was cancelled. Excellent location and looks just like the pictures. Breakfast was great and I was even able to leave my suitcase safely stored at the hotel for a week while I travelled to other parts of Vietnam. Since I liked the property and staff so much, I stayed for a further night upon my return just before flying home. It was also perfectly located just a couple of minutes walk from the main tourist bus stop / station.

Amy United Kingdom