Reviewed: July 31, 2023
Skye
United States of AmericaNo access to convenient parking Staff not that knowledgeable of local area
Beautiful interior and rooms
Stayed in July 2023
Reviewed: July 28, 2023
Goding
AustraliaNothing, loved it.
Absolutely loved this hotel, the location and the design.
Stayed in July 2023
Reviewed: July 19, 2023
John
United KingdomElegant design and welcoming staff
Stayed in July 2023
Reviewed: July 9, 2023
Federico
United KingdomI have been at the Julien other times at the past. It is still a great hotel but I did not feel the wow effect anymore. There are aspects, like the care of things and guest that have somewhat vanished. A few aspects seemed overlooked to me. For example the sofas in the lounge have stains which are not acceptable in a hotel of that standard, as does the carpet in the stairs up to my room. The desk in the room was also stained, with carefully placed newspapers to cover the scuffed area. I wanted to see the brand of a beautiful chair in my room so I turned it over. It would have been better not to: given the layer of dust on the slats of the chair no one had cleaned them in months (or maybe years). Apparently everything was spottles, but please do not move anything... The staff is formally polite but does not seem particularly into customer care. In order to ask for a late check out, I have been waiting 2-3 minutes for the receptionist to finish a conversation on the phone that didn't seem related to work to me. After ending the call she first sent a text message and then calmly asked me if I needed anything... In any hotel of that standard, I am expecting a prompt reaction. In short, I believe this is still a unique wonderful hotel, but apparently now - at least in my opinion - it's not taken care of enough. The spaces are beautiful, the furniture and the lamps too, the colours and the fabrics (the sheets have a a wonderful cotton, among the best I've ever found in a hotel), the bed is very comfortable, the Aesop products are fantastic, the breakfast fantastic but in general it looks a bit neglected to me.
Still one of the best hotels I have stayed. All the spaces are wonderful.
Stayed in July 2023
Reviewed: July 2, 2023
Emma
United KingdomAir conditioning and lift was broken.
Location and very stylish.
Stayed in June 2023
Reviewed: July 2, 2023
Christine
AustraliaGood sized rooms, separate shower, quiet, elevator, great location helpful happy staff
Stayed in June 2023
Reviewed: June 29, 2023
Adrien
FranceNice setting and atmosphere. Quiet and charming
Stayed in June 2023
Reviewed: June 9, 2023
Marie
SwedenWe had been confirmed for two separate beds, but that was not arranged. But we accepted that.
Great location, fantastic staff, nice breakfast.
Stayed in June 2023
Reviewed: June 2, 2023
Andrea
Italythe fact that the spa is not included in the price and on top of it you need to book and there was not space
the position is very central and close to all amenities
Stayed in March 2023
Reviewed: May 22, 2023
Eva
Netherlandsthe attitude of the young man checking me in could have been improved my a long shot. I found him rude and condescending. There was a slight misunderstanding about usage of the spa (which is NOT included in the price of the hotel, gawd knows why) and rather than being pleasant and helpful, he decided to be condescending about the whole thing. Not what I expect from a hotel that paints itself in a higher caliber. The rest of the staff were lovely AND helpful.
the hotel was beautiful if dated. It looked like it enjoyed better days. I did enjoy the Aesop toiletries.
Stayed in May 2023
Reviewed: May 9, 2023
Patty
United States of AmericaElevator was not working and there were a lot of stairs.
Loved this kind of quirky hotel in the center of Antwerp. Nice patio, great location for restaurants.
Stayed in May 2023
Reviewed: April 24, 2023
Henry
United States of AmericaWe would have liked the choice of a smaller breakfast option than the full buffet.
The staff bought our bags up and were very attentive. Loved the room and shower.
Stayed in April 2023
Reviewed: April 13, 2023
Richard
United KingdomNo lift to upper floor bedrooms, quite a hike up 50 stairs, the latter of which were steep and spiralling.
Ideal location, good size bedrooms, clean and tidy throughout, friendly and welcoming staff
Stayed in April 2023
Reviewed: March 27, 2023
Aneke
BelgiumRoom 3: Consider additional lighting above the sink - it is a bit dark for proper grooming; also check shower/glass partition settings - even after adjusting the shower head the water runs alongside the partition and over the bathtub edge, flooding the room.
Friendly and competent staff; great location to discover the city; beautiful historic building renovated with attention to detail; pleasant lounge and bar area to hang out on a rainy day.
Stayed in March 2023
Reviewed: March 24, 2023
Orna
IsraelGreat hotel, excellent location, friendly staff, big room.
Stayed in March 2023