• Reviewed: August 7, 2023

    Kathryn

    United Kingdom
    7.0
    Good
    • Leisure trip
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    The approach to the hotel is just awful it looks run down and needs either cleaning or something else doing to it. No hairdryer in the room had to ask. Rang reception to help me with suitcases etc on checkout but no one answered on a few times. No fridge in the room. Bad view from window .

    The rooms were very clean,but dowdy. Staff very helpful and friendly. Breakfast and Dinner were exceptionally good.

    Stayed in August 2023

  • Reviewed: August 6, 2023

    Patricia

    United Kingdom
    9.0
    “Lovely and peaceful very pleasant atmosphere and helpful staff”
    • Leisure trip
    • Family with young children
    • Stayed 1 night

    The restaurant had run out of the haddock disappointed ☹️.The chicken 🐓 dish was good but it was cold 🥶 and on a cold plate.lovely

    We were in a great hurry to get to a Scotland v France 🇫🇷 rugby 🏉 match. The reception desk were very pleasant and helpful and let us leave our luggage 🧳 until we returned with out booking in properly

    Stayed in August 2023

  • Reviewed: August 5, 2023

    Paul

    United Kingdom
    6 helpful votes
    10
    “Excellent hotel”
    • Leisure trip
    • Couple
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Great location and the staff were very pleasant

    Stayed in August 2023

  • Reviewed: August 4, 2023

    Lucy

    United Kingdom
    9 helpful votes
    10
    “comfortable, and luxurious.”
    • Leisure trip
    • Couple
    • Stayed 1 night
    • Submitted from a mobile device

    only thing unfortunately the ice fountain was out of service but otherwise perfect

    very helpful staff.

    Stayed in July 2023

  • Reviewed: July 31, 2023

    Kenna

    United Kingdom
    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms were not big but just enough.

    The staff were very friendly and helpful. Everything was clean and we liked the swimming pool.

    Stayed in July 2023

  • Reviewed: July 29, 2023

    Anna

    United States of America
    4.0
    “Room was dated, carpets looked old, my allergies kicked in.”
    • Leisure trip
    • Family with young children
    • Stayed 4 nights
    • Submitted from a mobile device

    Room was dated, poor trousseau, breakfast wasn’t great, no smart tv or chromecast.

    Very good location, great staff, outstanding gymn

    Stayed in July 2023

  • Reviewed: July 28, 2023

    Aidar

    Kazakhstan
    10
    “Awesome and brilliant time here”
    • Leisure trip
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast timing closes at 10.30. I would be happy to have it open until 11.00. We missed it in one of the days and we were in a hurry on the other day before it closes.

    Great SPA! Family suite is great!

    Stayed in July 2023

  • Reviewed: July 27, 2023

    Anonymous

    United Kingdom
    8.0
    “We had a really lovely time”
    • Leisure trip
    • Family with young children
    • Stayed 2 nights
    • Submitted from a mobile device

    It was very nice

    Stayed in July 2023

  • Reviewed: July 26, 2023

    Emma

    United Arab Emirates
    10
    “Genuine and wonderful hotel team!”
    • Leisure trip
    • Family with young children
    • Stayed 1 night
    • Submitted from a mobile device

    That our stay wasn’t long enough :)

    The thing that really made this stay absolute magic was the team there - we came from a bad experience in a different hotel and were a bit shook up. They looked after us so beautifully and even had hugs for my little boy. What a beautiful group of people who clearly love making a guest experience to be remembered.

    Stayed in July 2023

  • Reviewed: July 23, 2023

    Charles

    United States of America
    1 helpful vote
    5.0
    “Overpriced”
    • Business trip
    • Solo traveler
    • Stayed 3 nights
    • Submitted from a mobile device

    Location

    Stayed in July 2023

  • Reviewed: July 20, 2023

    Mirjana

    United Kingdom
    1 helpful vote
    1.0
    “Humiliating experience”
    • Leisure trip
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    Soft beds. Overpriced food and drink and charges for service and room service. Disgusting treatment from Genesis staff a corporate client who behaved like they owned the place.....

    Location. Room.

    Stayed in July 2023

  • Reviewed: July 19, 2023

    Ragesh

    United Kingdom
    6.0
    “It satisfied our need but the price paid was too much for what we received.”
    • Leisure trip
    • Couple
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was compact, so while it qualified as a 5 star the room was small with clever use of space. The bathroom had a bath tub but the shower was tight, no overhead shower, and the plastic tray was moving. Views of the city restricted.

    Location was fairly good and the facility appears fairly new. It served its purpose without blowing any lights out. Spa was good with decent facilities. However, as with all hotels these days - not all facilities are available to guests without additional payment.

    Stayed in July 2023

  • Reviewed: July 14, 2023

    Susan

    South Africa
    6.0
    “It was ok”
    • Leisure trip
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff lack of understanding

    Stayed in July 2023

  • Reviewed: July 12, 2023

    Vicky

    United Kingdom
    6.0
    Pleasant
    • Leisure trip
    • Group
    • Stayed 1 night
    • Submitted from a mobile device

    Room was unclean, it was obvious that it had not been hoovered and bath did not work. The tap physically came off the bath.

    Beautiful hotel

    Stayed in April 2023

  • Reviewed: July 9, 2023

    Johanne

    United Kingdom
    10
    Exceptional
    • Leisure trip
    • Couple
    • Stayed 2 nights
    • Submitted from a mobile device

    All perfect l, service was excited pool and spa was amazing, food was excellent thank you we be back!

    Stayed in July 2023