Reviewed: August 7, 2023
Kathryn
United KingdomThe approach to the hotel is just awful it looks run down and needs either cleaning or something else doing to it. No hairdryer in the room had to ask. Rang reception to help me with suitcases etc on checkout but no one answered on a few times. No fridge in the room. Bad view from window .
The rooms were very clean,but dowdy. Staff very helpful and friendly. Breakfast and Dinner were exceptionally good.
Stayed in August 2023
Reviewed: August 6, 2023
Patricia
United KingdomThe restaurant had run out of the haddock disappointed ☹️.The chicken 🐓 dish was good but it was cold 🥶 and on a cold plate.lovely
We were in a great hurry to get to a Scotland v France 🇫🇷 rugby 🏉 match. The reception desk were very pleasant and helpful and let us leave our luggage 🧳 until we returned with out booking in properly
Stayed in August 2023
Reviewed: August 5, 2023
Paul
United KingdomNothing
Great location and the staff were very pleasant
Stayed in August 2023
Reviewed: August 4, 2023
Lucy
United Kingdomonly thing unfortunately the ice fountain was out of service but otherwise perfect
very helpful staff.
Stayed in July 2023
Reviewed: July 31, 2023
Kenna
United KingdomRooms were not big but just enough.
The staff were very friendly and helpful. Everything was clean and we liked the swimming pool.
Stayed in July 2023
Reviewed: July 29, 2023
Anna
United States of AmericaRoom was dated, poor trousseau, breakfast wasn’t great, no smart tv or chromecast.
Very good location, great staff, outstanding gymn
Stayed in July 2023
Reviewed: July 28, 2023
Aidar
KazakhstanBreakfast timing closes at 10.30. I would be happy to have it open until 11.00. We missed it in one of the days and we were in a hurry on the other day before it closes.
Great SPA! Family suite is great!
Stayed in July 2023
Reviewed: July 27, 2023
Anonymous
United KingdomIt was very nice
Stayed in July 2023
Reviewed: July 26, 2023
Emma
United Arab EmiratesThat our stay wasn’t long enough :)
The thing that really made this stay absolute magic was the team there - we came from a bad experience in a different hotel and were a bit shook up. They looked after us so beautifully and even had hugs for my little boy. What a beautiful group of people who clearly love making a guest experience to be remembered.
Stayed in July 2023
Reviewed: July 23, 2023
Charles
United States of AmericaLocation
Stayed in July 2023
Reviewed: July 20, 2023
Mirjana
United KingdomSoft beds. Overpriced food and drink and charges for service and room service. Disgusting treatment from Genesis staff a corporate client who behaved like they owned the place.....
Location. Room.
Stayed in July 2023
Reviewed: July 19, 2023
Ragesh
United KingdomRoom was compact, so while it qualified as a 5 star the room was small with clever use of space. The bathroom had a bath tub but the shower was tight, no overhead shower, and the plastic tray was moving. Views of the city restricted.
Location was fairly good and the facility appears fairly new. It served its purpose without blowing any lights out. Spa was good with decent facilities. However, as with all hotels these days - not all facilities are available to guests without additional payment.
Stayed in July 2023
Reviewed: July 14, 2023
Susan
South AfricaStaff lack of understanding
Stayed in July 2023
Reviewed: July 12, 2023
Vicky
United KingdomRoom was unclean, it was obvious that it had not been hoovered and bath did not work. The tap physically came off the bath.
Beautiful hotel
Stayed in April 2023
Reviewed: July 9, 2023
Johanne
United KingdomAll perfect l, service was excited pool and spa was amazing, food was excellent thank you we be back!
Stayed in July 2023