• Reviewed: August 11, 2023

    James

    United Kingdom
    2.0
    “Overpriced, dated hotel with few facilities”
    • Leisure trip
    • Couple
    • Stayed 4 nights
    • Submitted from a mobile device

    This hotel is very dated, not even having sockets on either side of the bed. The breakfast spread is meagre, given the price - unbelievably not included in the fantastically increased fringe pricing. The room was not very clean - i found various debris from previous guests both in the bedroom and bathroom.

    Location is central, the bar well stocked with good whisky.

    Stayed in August 2023

  • Reviewed: August 8, 2023

    Lyle

    United Kingdom
    6.0
    “A disappointing stay in a good location.”
    • Leisure trip
    • Couple
    • Stayed 1 night

    A more positive and proactive response from the hotel's reception team regarding the noise issue in the first instance would have been welcome. The room service breakfast was not good value. The hotel is tired and faded in some areas. The rooftop and snug are both excellent spaces. The staff members were friendly. The location is good for exploring the city.

    The room was fine, however, there was a disruptive mechanical humming noise outside the room that persisted throughout our two-night stay. This led to two night's bad sleep, and despite raising the issue with staff three times including at 0030 one night the noise continued. Hotel management offered a discounted stay and waived a number of charges by way of compensation.

    Stayed in August 2023

  • Reviewed: August 5, 2023

    David

    United States of America
    7 helpful votes
    9.0
    “Great location and unique rooms around a spacious roof garden, but there are shortcomings re the hotel food.”
    • Business trip
    • Solo traveler
    • Stayed 5 nights
    • Submitted from a mobile device

    It’s all good BUT the food situation is not good enough for a hotel in this price and competitive strata. They have no restaurant. Just a completely adequate breakfast in a breakfast room. And a slightly glorified bar menu the rest of the day. Food served in the bar or as room service. Menu needs a serious re-think. No fruit or vegetables?! No smoked salmon in Scotland?! Add 4 or 5 items to this so someone staying a week has some choices. Note: in fairness there are lots of restaurants in the neighborhood. Why no food service on the roof garden?!

    Great location. Walking distance to anything and everything. Great Concierge, Jaime. Roof garden is stunning and large.

    Stayed in August 2023

  • Reviewed: August 3, 2023

    Kieran

    United Kingdom
    10
    “10/10”
    • Business trip
    • Group
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing at all

    Received a room upgrade, fantastic hotel

    Stayed in August 2023

  • Reviewed: July 30, 2023

    Clare

    United Arab Emirates
    2 helpful votes
    6.0
    “Amazing location but expensive for quality of room.”
    • Leisure trip
    • Group
    • Stayed 1 night
    • Submitted from a mobile device

    Front office staff a bit aloof. Room small and basic for price. Mattress not comfortable.

    Location, F&B & Housekeeping staff all great. The F&B recommendations on the website were useful. We went to The Broughton pub (approximately 7min walk) and had an amazing meal.

    Stayed in July 2023

  • Reviewed: July 28, 2023

    Shelley

    United States of America
    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    Beautiful, great location, and complementary water! The food was great and the service was great! I have nothing but positive things to say. We loved it!

    Stayed in July 2023

  • Reviewed: July 24, 2023

    Hassan

    United Arab Emirates
    8.0
    “Overall very good value for money. Location unbeatable!”
    • Leisure trip
    • Family with young children
    • Stayed 3 nights

    Rooms showing some signs of wear and tear

    Excellent location and good size rooms.

    Stayed in July 2023

  • Reviewed: July 16, 2023

    Jane

    United Kingdom
    1 helpful vote
    10
    “Perfect”
    • Leisure trip
    • Family with young children
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Location and layout

    Stayed in July 2023

  • Reviewed: July 12, 2023

    Richard

    United Kingdom
    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Stayed 2 nights
    • Submitted from a mobile device

    Car parking facilities are modern (Q Park under hotel) but not very user friendly. Poorly signed in the car park and hard to navigate. Not the hotels fault to be fair.

    Exceptional service from concierge and bar staff

    Stayed in July 2023

  • Reviewed: July 12, 2023

    Liz

    United Kingdom
    8.0
    “Relaxing”
    • Leisure trip
    • Couple
    • Stayed 2 nights
    • Submitted from a mobile device

    No restaurant for a proper evening meal

    Location

    Stayed in July 2023

  • Reviewed: July 11, 2023

    Jill

    United Kingdom
    1 helpful vote
    5.0
    “Paid too money £530/night expecting unique tasteful space and were surprised with lack of care”
    • Leisure trip
    • Couple
    • Stayed 1 night
    • Submitted from a mobile device

    1) Shower has no barriers to rest if bathroom so everything gets wet 2) exterior entrance looks historic and the lobby was unexpectantly without any historic charm 3) signs of disrepair and aging everywhere 4) airfreshners pumped into common spaces

    Good pillows. Close to train station

    Stayed in July 2023

  • Reviewed: July 7, 2023

    Bcghanem

    United Arab Emirates
    10 helpful votes
    3.0
    Poor
    • Leisure trip
    • Couple
    • Stayed 2 nights

    Hotel has no drop off area, has no parking as well. You need to park at a nearby parking, and drag your luggage through a mall to reach the hotel. Access to our 2nd floor room was like a labyrinth. We need to take the elevator to the 3rd floor, have a 5min walk, use the service elevator (yes service elevator, in a 5* hotel!!) to go down to the 2nd floor!! Room furniture was old. Luggage porter lack of personal hygiene (to say it in a decent way!!).

    Location Nice back terrace on the 3rd floor.

    Stayed in July 2023

  • Reviewed: July 6, 2023

    Sophie

    United Kingdom
    10
    “Beautiful hotel in a beautiful city”
    • Leisure trip
    • Group
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Breakfast was excellent, freshly made and tye continental had a good selection. Balcony with the room was amazing with views over the city. Hotel went above and beyond to make us comfortable.

    Stayed in July 2023

  • Reviewed: June 21, 2023

    Anonymous

    United Kingdom
    3.0
    “Okay stay”
    • Business trip
    • Group
    • Stayed 1 night
    • Submitted from a mobile device

    Refused breakfast in the morning as they were too busy with an event. At over £500pppn this is unreasonable.

    Nice hotel

    Stayed in June 2023

  • Reviewed: June 17, 2023

    Krzysztof

    United Kingdom
    10
    Exceptional
    • Leisure trip
    • Couple
    • Stayed 1 night
    • Submitted from a mobile device

    Great customer service. They took care of every single detail. We couldn't ask for more. I will absolutely recommend it to everyone.

    Stayed in June 2023