Reviewed: August 11, 2023
James
United KingdomThis hotel is very dated, not even having sockets on either side of the bed. The breakfast spread is meagre, given the price - unbelievably not included in the fantastically increased fringe pricing. The room was not very clean - i found various debris from previous guests both in the bedroom and bathroom.
Location is central, the bar well stocked with good whisky.
Stayed in August 2023
Reviewed: August 8, 2023
Lyle
United KingdomA more positive and proactive response from the hotel's reception team regarding the noise issue in the first instance would have been welcome. The room service breakfast was not good value. The hotel is tired and faded in some areas. The rooftop and snug are both excellent spaces. The staff members were friendly. The location is good for exploring the city.
The room was fine, however, there was a disruptive mechanical humming noise outside the room that persisted throughout our two-night stay. This led to two night's bad sleep, and despite raising the issue with staff three times including at 0030 one night the noise continued. Hotel management offered a discounted stay and waived a number of charges by way of compensation.
Stayed in August 2023
Reviewed: August 5, 2023
David
United States of AmericaIt’s all good BUT the food situation is not good enough for a hotel in this price and competitive strata. They have no restaurant. Just a completely adequate breakfast in a breakfast room. And a slightly glorified bar menu the rest of the day. Food served in the bar or as room service. Menu needs a serious re-think. No fruit or vegetables?! No smoked salmon in Scotland?! Add 4 or 5 items to this so someone staying a week has some choices. Note: in fairness there are lots of restaurants in the neighborhood. Why no food service on the roof garden?!
Great location. Walking distance to anything and everything. Great Concierge, Jaime. Roof garden is stunning and large.
Stayed in August 2023
Reviewed: August 3, 2023
Kieran
United KingdomNothing at all
Received a room upgrade, fantastic hotel
Stayed in August 2023
Reviewed: July 30, 2023
Clare
United Arab EmiratesFront office staff a bit aloof. Room small and basic for price. Mattress not comfortable.
Location, F&B & Housekeeping staff all great. The F&B recommendations on the website were useful. We went to The Broughton pub (approximately 7min walk) and had an amazing meal.
Stayed in July 2023
Reviewed: July 28, 2023
Shelley
United States of AmericaBeautiful, great location, and complementary water! The food was great and the service was great! I have nothing but positive things to say. We loved it!
Stayed in July 2023
Reviewed: July 24, 2023
Hassan
United Arab EmiratesRooms showing some signs of wear and tear
Excellent location and good size rooms.
Stayed in July 2023
Reviewed: July 16, 2023
Jane
United KingdomNothing
Location and layout
Stayed in July 2023
Reviewed: July 12, 2023
Richard
United KingdomCar parking facilities are modern (Q Park under hotel) but not very user friendly. Poorly signed in the car park and hard to navigate. Not the hotels fault to be fair.
Exceptional service from concierge and bar staff
Stayed in July 2023
Reviewed: July 12, 2023
Liz
United KingdomNo restaurant for a proper evening meal
Location
Stayed in July 2023
Reviewed: July 11, 2023
Jill
United Kingdom1) Shower has no barriers to rest if bathroom so everything gets wet 2) exterior entrance looks historic and the lobby was unexpectantly without any historic charm 3) signs of disrepair and aging everywhere 4) airfreshners pumped into common spaces
Good pillows. Close to train station
Stayed in July 2023
Reviewed: July 7, 2023
Bcghanem
United Arab EmiratesHotel has no drop off area, has no parking as well. You need to park at a nearby parking, and drag your luggage through a mall to reach the hotel. Access to our 2nd floor room was like a labyrinth. We need to take the elevator to the 3rd floor, have a 5min walk, use the service elevator (yes service elevator, in a 5* hotel!!) to go down to the 2nd floor!! Room furniture was old. Luggage porter lack of personal hygiene (to say it in a decent way!!).
Location Nice back terrace on the 3rd floor.
Stayed in July 2023
Reviewed: July 6, 2023
Sophie
United KingdomNothing
Breakfast was excellent, freshly made and tye continental had a good selection. Balcony with the room was amazing with views over the city. Hotel went above and beyond to make us comfortable.
Stayed in July 2023
Reviewed: June 21, 2023
Anonymous
United KingdomRefused breakfast in the morning as they were too busy with an event. At over £500pppn this is unreasonable.
Nice hotel
Stayed in June 2023
Reviewed: June 17, 2023
Krzysztof
United KingdomGreat customer service. They took care of every single detail. We couldn't ask for more. I will absolutely recommend it to everyone.
Stayed in June 2023