Reviewed: 31 July 2023
Lai
Hong KongCheckin staff speaks perfect English and is really helpful. My original BBQ dinner was cancelled by the restaurant and Hilton staff recommended and booked me another one which was bravo!
Stayed in July 2023
Reviewed: 11 July 2023
Ruijun
ChinaPOOR CLEANING. Since we have a kid. We move one bed next to another. Then find very dirty under the bed. NOT ONLY DUST BUT ALSO SHOEHORN AND A PIECE OF BISCUIT. Very disappointment.
GOOD POISTION. Very near by JR STATION and airport bus.
Stayed in July 2023
Reviewed: 11 July 2023
Nikki
AustraliaThe size of the room and bathroom.
The location
Stayed in July 2023
Reviewed: 6 July 2023
David
CanadaLarge hotel so very busy, but only time this was a detriment was that check-in took a bit longer than normal.
Location close to many amenities and access to transport.
Stayed in June 2023
Reviewed: 5 July 2023
Peng
SingaporeI broke my stay in Osaka in two parts, Jun 24-29 2023 and July 1-4 2023. The experience were two extremes...The first check-in was very good, everything went smoothly. The second check-in was extremely slow. Also, we almost did not get the room we booked, a non-smoking room. Succeeded in getting a non-smoking room after pleading asthma for two elderly folks. And worst, we booked the same type of room, but was visibly clear that the the first stay on June 24-29, 2023 was a bigger room compared to our second stay on July 1-4.
We can only credit them for keeping our bags well, first time, when we checked in early, the second time when we went away for two days and left our big bags with them.
Stayed in July 2023
Reviewed: 28 June 2023
Jusup
AustraliaIn Gym, no free water availabke, unlike in many other hotel worlwide, they provide water freely
Breakfast is very good. All staff are very polite & helpful. Also the receptionist. Don from concierge is a very very extraordinary person, he is so excellent in his duty, my compliment for him
Stayed in June 2023
Reviewed: 26 June 2023
Elvira
Hong KongGreat breakfast,
Stayed in June 2023
Reviewed: 25 June 2023
Gerald
AustraliaWe paid for executive floor access, which was open for evening drinks and food for 2 hours. Each time we entered the executive floor we were told that guests are encouraged to stay only for an hour due to it being busy. If this was the case we should have been given a discount on the rate.
Great location, terrific breakfast!
Stayed in June 2023
Reviewed: 23 June 2023
Foo
MalaysiaRemove the bath tub and change to standing shower will be the best. Safe for everybody especially for the elderly. Sound proof is bad.
Environment and location is good.
Stayed in June 2023
Reviewed: 23 June 2023
Mariah
AustraliaAC could have been slightly stronger
Spacious rooms, relatively modern, beautiful lobby and bar. Gym reasonably well equipped. Friendly staff
Stayed in June 2023
Reviewed: 14 June 2023
Oscarolga
PhilippinesNothing that I can think of. I liked everything about the hotel and it's facilities.
Everything about it - the sumptuous breakfast, the quickness and helpfulness of the staff in responding to requests..
Stayed in May 2023
Reviewed: 13 June 2023
John
United StatesGlasses for water and the ones delivered with our room service meals were dirty and /or had fingerprints all over the glass. Bed very firm and uncomfortable. We stayed at two other 5-star hotels and this Hilton did not compare. Towels were very rough not soft, slippers were very cheap (very thin padding), no robe. This was the most expensive of the 5-star places we stayed in, but was the lowest in terms of quality and amenities. The buffet breakfast at other places were $20-$30, but here, $40 for essentially the same items. Very disappointing, as the Japanese attention to detail, service and cleanliness etc seems missing here. Must be run by Americans: expensive and low quality. We expected so much more from Hilton.
Location proximity to Osaka Station was good, but it is quite DIFFICULT to find your way to the hotel in all the underground “Hilton East” and “Hilton West” large areas. Very poorly marked or no signs at all.
Stayed in June 2023
Reviewed: 8 June 2023
May
AustraliaNone
The hotel was fantastic. Couldn’t fault it. The king bed was huge and comfortable, room was cleaned very well on a daily basis, staff were very helpful. I thought the room had some nice touches with the windows covering reminding you that you were in Japan. Had an amazing view on the 23rd floor. About a 5 min walk to Osaka Station or 3 min to the Nishi Umeda station. Very easy to get to most places. Would highly recommend this hotel to anyone going to Osaka and would definitely stay there again. One of the better Hilton hotels I’ve stayed in.
Stayed in June 2023
Reviewed: 8 June 2023
Bomsu
United StatesThe food at Hilton was just average. :( I expected the food in better quality.
The location is so convenient to go any where in Osaka.
Stayed in June 2023
Reviewed: 8 June 2023
Anna
Hong Kongthe staff is very helpful
Stayed in June 2023