• Reviewed: 31 July 2023

    Lai

    Hong Kong
    9.0
    “Perfect location but beds are rather small. Room is a bit old fashioned, time to have a facelift.”
    • Leisure trip
    • Family with young children
    • Stayed 2 nights
    • Submitted via mobile

    Checkin staff speaks perfect English and is really helpful. My original BBQ dinner was cancelled by the restaurant and Hilton staff recommended and booked me another one which was bravo!

    Stayed in July 2023

  • Reviewed: 11 July 2023

    Ruijun

    China
    3 helpful votes
    5.0
    “BAD CLAENING BUT GOOD STITATION”
    • Leisure trip
    • Family with young children
    • Stayed 1 night
    • Submitted via mobile

    POOR CLEANING. Since we have a kid. We move one bed next to another. Then find very dirty under the bed. NOT ONLY DUST BUT ALSO SHOEHORN AND A PIECE OF BISCUIT. Very disappointment.

    GOOD POISTION. Very near by JR STATION and airport bus.

    Stayed in July 2023

  • Reviewed: 11 July 2023

    Nikki

    Australia
    10
    “Great location but the bathroom isn’t good.”
    • Leisure trip
    • Family with young children
    • Stayed 4 nights
    • Submitted via mobile

    The size of the room and bathroom.

    The location

    Stayed in July 2023

  • Reviewed: 6 July 2023

    David

    Canada
    8.0
    “Lovely and clean facility with an attnedtive and friendly staff as expected at most places in Japan. Can’t beat the loca”
    • Leisure trip
    • Family with young children
    • Stayed 5 nights
    • Submitted via mobile

    Large hotel so very busy, but only time this was a detriment was that check-in took a bit longer than normal.

    Location close to many amenities and access to transport.

    Stayed in June 2023

  • Reviewed: 5 July 2023

    Peng

    Singapore
    4 helpful votes
    7.0
    “Hard to persuade me that I should become a loyal customer of Hilton.”
    • Leisure trip
    • Couple
    • Stayed 3 nights

    I broke my stay in Osaka in two parts, Jun 24-29 2023 and July 1-4 2023. The experience were two extremes...The first check-in was very good, everything went smoothly. The second check-in was extremely slow. Also, we almost did not get the room we booked, a non-smoking room. Succeeded in getting a non-smoking room after pleading asthma for two elderly folks. And worst, we booked the same type of room, but was visibly clear that the the first stay on June 24-29, 2023 was a bigger room compared to our second stay on July 1-4.

    We can only credit them for keeping our bags well, first time, when we checked in early, the second time when we went away for two days and left our big bags with them.

    Stayed in July 2023

  • Reviewed: 28 June 2023

    Jusup

    Australia
    10
    “10 out of 10👌”
    • Leisure trip
    • Couple
    • Stayed 4 nights
    • Submitted via mobile

    In Gym, no free water availabke, unlike in many other hotel worlwide, they provide water freely

    Breakfast is very good. All staff are very polite & helpful. Also the receptionist. Don from concierge is a very very extraordinary person, he is so excellent in his duty, my compliment for him

    Stayed in June 2023

  • Reviewed: 26 June 2023

    Elvira

    Hong Kong
    10
    Exceptional
    • Leisure trip
    • Group
    • Stayed 4 nights
    • Submitted via mobile

    Great breakfast,

    Stayed in June 2023

  • Reviewed: 25 June 2023

    Gerald

    Australia
    8.0
    “The hotel and staff lived up to expectations, apart from the experience we had when entering the execute floor.”
    • Leisure trip
    • Couple
    • Stayed 4 nights
    • Submitted via mobile

    We paid for executive floor access, which was open for evening drinks and food for 2 hours. Each time we entered the executive floor we were told that guests are encouraged to stay only for an hour due to it being busy. If this was the case we should have been given a discount on the rate.

    Great location, terrific breakfast!

    Stayed in June 2023

  • Reviewed: 23 June 2023

    Foo

    Malaysia
    5.0
    “Sorry . won't be staying Hilton if coming back.”
    • Leisure trip
    • Family with young children
    • Stayed 4 nights
    • Submitted via mobile

    Remove the bath tub and change to standing shower will be the best. Safe for everybody especially for the elderly. Sound proof is bad.

    Environment and location is good.

    Stayed in June 2023

  • Reviewed: 23 June 2023

    Mariah

    Australia
    9.0
    Superb
    • Leisure trip
    • Couple
    • Stayed 4 nights
    • Submitted via mobile

    AC could have been slightly stronger

    Spacious rooms, relatively modern, beautiful lobby and bar. Gym reasonably well equipped. Friendly staff

    Stayed in June 2023

  • Reviewed: 14 June 2023

    Oscarolga

    Philippines
    3 helpful votes
    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Stayed 7 nights
    • Submitted via mobile

    Nothing that I can think of. I liked everything about the hotel and it's facilities.

    Everything about it - the sumptuous breakfast, the quickness and helpfulness of the staff in responding to requests..

    Stayed in May 2023

  • Reviewed: 13 June 2023

    John

    United States
    7.0
    “For a 5-star hotel, this “Hilton” did not meet our expectations”
    • Leisure trip
    • Couple
    • Stayed 1 night
    • Submitted via mobile

    Glasses for water and the ones delivered with our room service meals were dirty and /or had fingerprints all over the glass. Bed very firm and uncomfortable. We stayed at two other 5-star hotels and this Hilton did not compare. Towels were very rough not soft, slippers were very cheap (very thin padding), no robe. This was the most expensive of the 5-star places we stayed in, but was the lowest in terms of quality and amenities. The buffet breakfast at other places were $20-$30, but here, $40 for essentially the same items. Very disappointing, as the Japanese attention to detail, service and cleanliness etc seems missing here. Must be run by Americans: expensive and low quality. We expected so much more from Hilton.

    Location proximity to Osaka Station was good, but it is quite DIFFICULT to find your way to the hotel in all the underground “Hilton East” and “Hilton West” large areas. Very poorly marked or no signs at all.

    Stayed in June 2023

  • Reviewed: 8 June 2023

    May

    Australia
    9.0
    “Amazing location and very comfortable.”
    • Leisure trip
    • Couple
    • Stayed 5 nights
    • Submitted via mobile

    None

    The hotel was fantastic. Couldn’t fault it. The king bed was huge and comfortable, room was cleaned very well on a daily basis, staff were very helpful. I thought the room had some nice touches with the windows covering reminding you that you were in Japan. Had an amazing view on the 23rd floor. About a 5 min walk to Osaka Station or 3 min to the Nishi Umeda station. Very easy to get to most places. Would highly recommend this hotel to anyone going to Osaka and would definitely stay there again. One of the better Hilton hotels I’ve stayed in.

    Stayed in June 2023

  • Reviewed: 8 June 2023

    Bomsu

    United States
    7.0
    “The staff was very kind and helpful.”
    • Business trip
    • Family with young children
    • Stayed 4 nights
    • Submitted via mobile

    The food at Hilton was just average. :( I expected the food in better quality.

    The location is so convenient to go any where in Osaka.

    Stayed in June 2023

  • Reviewed: 8 June 2023

    Anna

    Hong Kong
    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Stayed 5 nights
    • Submitted via mobile

    the staff is very helpful

    Stayed in June 2023