Reviewed: August 6, 2023
Lubna
United Arab EmiratesExcellent hotel, location, breakfast buffet. We were happy with the service
Stayed in July 2023
Reviewed: August 5, 2023
Anonymous
JapanNA
The location which is near Umeda closed to JR station and shopping mall!
Stayed in June 2023
Reviewed: August 1, 2023
Billhar
United KingdomThe suite is showing signs of its age, small but unnecessary stains on the rugs and scuff marks The service is poor and very unconnected. We ordered in room dinning on our first night (eventually) and struggled to get through. The next day having been out we arrived back at 5.15pm to find the suite had not been serviced at all, this threw out our dinner plans - very poor in deed and only when we called did housekeeping arrive. Finally on checking out, I lost my glasses and when that evening I messaged the hotel, they sent the email address of the department to email - only when I asked that they internally forward was it done. It seems that most of departments working well but not together - one wonders where the Captain of the ship is.
We stayed in a suite on the 32nd floor, with a balcony, which in this years heat was not as useable and was sparsely furnished so not inviting. Gym and fitness is excellent, no need to bring kit all is provided, down to swimming trunks. Great restaurant and bar, with floor to ceiling windows.
Stayed in July 2023
Reviewed: July 31, 2023
John
TaiwanI like Japanese culture, the one reason is service spirit from deep heart, it's the best in the world. But, to be honest, I can't feel the service spirit of the front desk staff this time. Especially when we checked in, the experience was below expectations. The expressions of the counter staff made us feel unwelcome. It's not the reason why we choose to stay in a 5 stars hotel. And also the guest room was not fully ready for us when we entered the room at 3:00 PM. I have to say I'm disappointed.
The guest room is very clean. There is a comfortable double bed and we all have good sleeping. Location also perfect for tourist who want to shopping in downtown OSAKA.
Stayed in July 2023
Reviewed: July 27, 2023
Mohammadjavad
CanadaIndoor pool
Staffs, facilities, breakfast, bar, location
Stayed in July 2023
Reviewed: July 23, 2023
Lisa
United States of AmericaThe workers on the pool and fitness level were not very friendly or accommodating.
The hotel was fabulous! The service was exception. Shout out to Kiran at the lounge.
Stayed in July 2023
Reviewed: July 20, 2023
Chiawen
TaiwanNothing at all
Everything
Stayed in July 2023
Reviewed: July 20, 2023
Hamad
United Arab EmiratesNothing
Perfect location, located in the mall and very close by the station
Stayed in June 2023
Reviewed: July 18, 2023
Andrew
AustraliaThere was a staff at the front desk who tried to charge us for a mini bar item that we did not use. When we asked about the fare for a mini van to take 4 passengers to a train station about 3 km away, we were quoted a very high fare. She offered no alternatives. We ended up ordering 2 separate taxis which worked out a lot cheaper. She did not seem to be very knowledgeable. The room lighting was inadequate and the room was too dark.
Good facilities for kitchen and laundry in the 2 bedroom residence.
Stayed in July 2023
Reviewed: July 17, 2023
Lin
Hong KongNot much choices for breakfast without providing hot dishes. Most of the dishes are cold and not for main dishes.
Service good, designed with heart, very convenient location. Def recommend to my friends!
Stayed in July 2023
Reviewed: July 12, 2023
Peter
Hong KongBreakfast is too crowded and restaurant staffs seems very stressful
spacious Room
Stayed in July 2023
Reviewed: July 9, 2023
Inderjeet
United States of AmericaThe restaurant service was terrible. It was an important meeting for family reunion. After we were sat down the staff started rushing us to order fast and eat quickly. Food was sub par. The french restaurant closed early.
The facility was clean. .
Stayed in July 2023
Reviewed: July 4, 2023
Khulan
South KoreaIt was the best Hotel i have ever stayed in Japan. Highly recommended.
Stayed in July 2023
Reviewed: June 26, 2023
Marigo13
SingaporeWe chose Intercontinental for its convenience.
Stayed in May 2023
Reviewed: June 24, 2023
Linda
United KingdomClean, stylish , excellent facilities
Stayed in May 2023