• Reviewed: August 6, 2023

    Lubna

    United Arab Emirates
    6 helpful votes
    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    Excellent hotel, location, breakfast buffet. We were happy with the service

    Stayed in July 2023

  • Reviewed: August 5, 2023

    Anonymous

    Japan
    10
    “The second home”
    • Leisure trip
    • Family with young children
    • Stayed 1 night
    • Submitted from a mobile device

    NA

    The location which is near Umeda closed to JR station and shopping mall!

    Stayed in June 2023

  • Reviewed: August 1, 2023

    Billhar

    United Kingdom
    8.0
    “Good hotel”
    • Leisure trip
    • Family with young children
    • Stayed 2 nights
    • Submitted from a mobile device

    The suite is showing signs of its age, small but unnecessary stains on the rugs and scuff marks The service is poor and very unconnected. We ordered in room dinning on our first night (eventually) and struggled to get through. The next day having been out we arrived back at 5.15pm to find the suite had not been serviced at all, this threw out our dinner plans - very poor in deed and only when we called did housekeeping arrive. Finally on checking out, I lost my glasses and when that evening I messaged the hotel, they sent the email address of the department to email - only when I asked that they internally forward was it done. It seems that most of departments working well but not together - one wonders where the Captain of the ship is.

    We stayed in a suite on the 32nd floor, with a balcony, which in this years heat was not as useable and was sparsely furnished so not inviting. Gym and fitness is excellent, no need to bring kit all is provided, down to swimming trunks. Great restaurant and bar, with floor to ceiling windows.

    Stayed in July 2023

  • Reviewed: July 31, 2023

    John

    Taiwan
    5.0
    “Service quality should be improved.”
    • Leisure trip
    • Family with young children
    • Stayed 2 nights

    I like Japanese culture, the one reason is service spirit from deep heart, it's the best in the world. But, to be honest, I can't feel the service spirit of the front desk staff this time. Especially when we checked in, the experience was below expectations. The expressions of the counter staff made us feel unwelcome. It's not the reason why we choose to stay in a 5 stars hotel. And also the guest room was not fully ready for us when we entered the room at 3:00 PM. I have to say I'm disappointed.

    The guest room is very clean. There is a comfortable double bed and we all have good sleeping. Location also perfect for tourist who want to shopping in downtown OSAKA.

    Stayed in July 2023

  • Reviewed: July 27, 2023

    Mohammadjavad

    Canada
    4 helpful votes
    9.0
    “It’s a fantastic hotel in a very good location.”
    • Leisure trip
    • Travelers with friends
    • Stayed 3 nights
    • Submitted from a mobile device

    Indoor pool

    Staffs, facilities, breakfast, bar, location

    Stayed in July 2023

  • Reviewed: July 23, 2023

    Lisa

    United States of America
    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Stayed 2 nights
    • Submitted from a mobile device

    The workers on the pool and fitness level were not very friendly or accommodating.

    The hotel was fabulous! The service was exception. Shout out to Kiran at the lounge.

    Stayed in July 2023

  • Reviewed: July 20, 2023

    Chiawen

    Taiwan
    1 helpful vote
    10
    “Perfect stay”
    • Leisure trip
    • Family with young children
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing at all

    Everything

    Stayed in July 2023

  • Reviewed: July 20, 2023

    Hamad

    United Arab Emirates
    6 helpful votes
    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Perfect location, located in the mall and very close by the station

    Stayed in June 2023

  • Reviewed: July 18, 2023

    Andrew

    Australia
    1 helpful vote
    5.0
    “Overpriced hotel in good location. Front desk staff service did not match the standard of hotel.”
    • Leisure trip
    • Family with young children
    • Stayed 4 nights
    • Submitted from a mobile device

    There was a staff at the front desk who tried to charge us for a mini bar item that we did not use. When we asked about the fare for a mini van to take 4 passengers to a train station about 3 km away, we were quoted a very high fare. She offered no alternatives. We ended up ordering 2 separate taxis which worked out a lot cheaper. She did not seem to be very knowledgeable. The room lighting was inadequate and the room was too dark.

    Good facilities for kitchen and laundry in the 2 bedroom residence.

    Stayed in July 2023

  • Reviewed: July 17, 2023

    Lin

    Hong Kong
    8 helpful votes
    10
    “Will visit again”
    • Leisure trip
    • Family with young children
    • Stayed 4 nights
    • Submitted from a mobile device

    Not much choices for breakfast without providing hot dishes. Most of the dishes are cold and not for main dishes.

    Service good, designed with heart, very convenient location. Def recommend to my friends!

    Stayed in July 2023

  • Reviewed: July 12, 2023

    Peter

    Hong Kong
    8.0
    “pleasent”
    • Leisure trip
    • Couple
    • Stayed 4 nights

    Breakfast is too crowded and restaurant staffs seems very stressful

    spacious Room

    Stayed in July 2023

  • Reviewed: July 9, 2023

    Inderjeet

    United States of America
    6.0
    “Not value for money. Mediocre services.”
    • Leisure trip
    • Family with young children
    • Stayed 2 nights
    • Submitted from a mobile device

    The restaurant service was terrible. It was an important meeting for family reunion. After we were sat down the staff started rushing us to order fast and eat quickly. Food was sub par. The french restaurant closed early.

    The facility was clean. .

    Stayed in July 2023

  • Reviewed: July 4, 2023

    Khulan

    South Korea
    10
    “Best Hotel in Osaka. City view is amazing :)”
    • Leisure trip
    • Travelers with friends
    • Stayed 2 nights
    • Submitted from a mobile device

    It was the best Hotel i have ever stayed in Japan. Highly recommended.

    Stayed in July 2023

  • Reviewed: June 26, 2023

    Marigo13

    Singapore
    10
    “Good stay.”
    • Leisure trip
    • Couple
    • Stayed 2 nights
    • Submitted from a mobile device

    We chose Intercontinental for its convenience.

    Stayed in May 2023

  • Reviewed: June 24, 2023

    Linda

    United Kingdom
    10
    “Clean, stylish , excellent facilities”
    • Leisure trip
    • Family with young children
    • Stayed 3 nights
    • Submitted from a mobile device

    Clean, stylish , excellent facilities

    Stayed in May 2023